Findings and Recommendations

Understanding the fabric of our community / comprendre le tissu de notre communauté

Manitoulin-Sudbury District Greater Sudbury

Best Start Network’s Community Integration Leaders Project

Findings and Recommendations


INTEGRATION BY NETWORK AND PARENT EXPERIENCE: CGS & MS

Awareness Coordination Collaboration Integration0

10

20

30

40

50

60

70

8

35

55

3

17

3236

15

25

63

84

8

19

47

25

Greater Sudbury GS Parents Experience Manitoulin-Sudbury MS Parents Experience

% o

f rep

sond

ents


ENABLERS AND BARRIERS TO INTEGRATION

Enablers Planning & accountability

framework Partner representation & buy-

in Shared vision, leadership,

resources Engaging existing community

supports (LSPN) Collaboration out of necessity Trust and embracing change Direction from Ministry

Barriers Differing mandates Lack of support for integration Gaps at the Network table Lack of shared planning Lack of Ministry direction Varied support with schools and

school boards Large geography Complexity Burden of reporting


Improved knowledge-transfer, planning & professional development Improved ability to respond to community needs Improved delivery of Early Id screening & child/family programs Increased participation in programs Improved school-readiness, parenting skills & knowledge Improved service delivery - supportive, inclusive, accessible, seamless Vast majority of parents satisfied with programs, workshops, parent

supports, information and referrals, as well as staff Overall EDI is improving or stable (Lang., Comm., Social Competence) Grade 3 EQAO is improving Outreach is challenged by transportation and geography Wait times not impacted

SERVICE AND FAMILY OUTCOMES


A social marketing firm reviewed internet reach and capacity of existing Network websites

Greater Sudbury had an independent and robust website, while MS site was embedded in the District Services Board website

Based on their analysis and recommendations, steps were made to increase access and traffic

MSBSN created separate Best Start page GSBSN improved “usability” and content from parent user

perspective GSBSN improved usability for contributors to make it easier to post,

with less errors

INNOVATIVE INFORMATION TECHNOLOGY


Almost all parents have access to internet regardless of income (96%) Almost all access internet from home Almost half use mobile devices Email and Facebook were the most common, followed by YouTube

and Pinterest. Instagram and Twitter were uncommon. The easier the website is to navigate, the more people use it. Many parents go to the GSBSN website for information – especially

the calendar of events and receive email updates. Few were using the MSBSN likely due to the difficulty in navigating the site.

And for both – two-thirds of parents find information in other places

INNOVATIVE INFORMATION TECHNOLOGY: ACCESS & USE


Hosted a live ‘webinar’ Ask the Expert – All about Parenting 12 YouTube “Parenting Pointers” videos for websites/Facebook 715 views in 3 weeks To increase our audience we held a promotion to “like” the Best Start

Facebook page with a draw for $150 This led to an increase in unique visitors, new visitors, email

subscriptions and average daily reach.

INNOVATIVE INFORMATION TECHNOLOGY


Integrating more IT options and maintaining them requiresResource allocationStaff trainingDedicated staff memberDigital guidelines for access and consistency

INNOVATIVE TECHNOLOGY


INTEGRATED SERVICE DELIVERY MODELS

Key Elements Vision/Mission Collaborative Agreement Co-Location Service Develop. & Systems

Planning Service Co-ordination

Common Intake & Referral Family Centred Planning Integrated Service Plan Information Sharing Assigned Service Co-ordinator Access to Specialized Expertise

MCYS Principles Child, Youth, Family-Centred Individualized Culturally Competent Least Intrusive Community-based Flexibility Effectiveness Shared Responsibility Co-ordination, Collaboration


CHAPLEAU MODEL


COMMUNITY WIDE CONSULTATION


INTEGRATED SERVICE DELIVERY MODELS

• Rural communities impacted by geography, diversity, culture & capacity “rural culture”

• Significant potential of co-location/integration• Requires planning, co-ordination, buy-in & a

common vision• Requires local input (front line and family)

and consistent support from management


RECOMMENDATIONS: USE OF IT

• Create strategic plans at the network and hub level for the use of social media tools

• Provide staff training, time allocated to task, develop policies that provide consistency and clarity

• Use the Guidelines – including the continual monitoring of sites, feedback & new opportunities

• Explore the use of more sophisticated IT


RECOMMENDATIONS: INTEGRATED SERVICE MODELS

• Integration is a continuum – determine appropriate level

• Adopt common intake mechanisms and structured case management processes

• Use key elements of Integrated Children’s Service model

• Understand rural culture • Use schools as Hubs• Ministry direction


Thank you!

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Findings and Recommendations