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Metro Trains Melbourne
Wellness on Track
Fiona McHugh & Helen Barnes
Metro | Wellness on Track | October 2015
Some statistics…
Source: Healthy Workers Portal, Australian Government Department of Health
Analysis of all persons aged 18+
Current smoker
Inadequate fruit and veg intake
Physical activity
BMI: overweight or obese
Weight circumference:Increased or high risk
Alcohol increased life risk
National average 22% 49% 71% 59% 55% 24%Agriculture, Forestry & Fishing
20% 40% 70% 64% 63% 30%
Mining 27% 39% 67% 67% 58% 28%Manufacturing 30% 55% 75% 60% 53% 28%Utilities 17% 45% 69% 73% 62% 17%Construction 31% 46% 68% 64% 49% 40%Retail trade 20% 54% 75% 50% 51% 20%Transport & Storage 29% 54% 79% 71% 62% 26%Communication services
12% 51.5% 77% 58% 48% 30%
Finance and Insurance
20% 53% 66% 63% 53% 24%
Government Administration and Defence
24% 51% 72% 58% 62% 19%
Education 14% 40% 66% 57% 56% 18%Health and community services
19% 42% 75% 60% 62% 12%
Health and Wellness at Metro Trains Melbourne
Average Workforce Demographic: Male, 45 years of age, blue collar
shift worker
…disrupted sleeping patterns, poor nutrition, high stress, low level of
cardiovascular exercise
Health Risk areas: Diabetes Type 2, Cardiovascular disease, Mental
Health, increased BMI, Musculoskeletal problems
Metro | Wellness On Track | October 2015
Metro | Wellness on Track | October 2015
The beginning of Health and Productivity
People and Performance
Engagement driven
• Nine employees, three areas
• Key health risk areas established
• Strategic planning for 3 years
• Customised approach
Safety, Environment, Risk
Compliance driven
• One employee and one area• Key health risk areas not
established• No strategy• Sporadic health initiatives
18 months
Metro | Wellness on Track | October 2015
Strategic ObjectivesHealth & Wellness – Physical, Mental, Social, Financial
Support a healthy, safe and caring work environment
Collaborate professional relationships
Total organisational participation
Culture, practice and policy
Employer of choice
Establish ROI
Four Pillars of Wellness
Financial Physical
SocialEmotional
Physical Wellness
Social Wellness
• Altruism supports mental health• Meaningful relationships • Supporting internal and external community• Appreciating diversity of cultures,
backgrounds and beliefs
Emotional Wellness
• Heads Up – Mentally Healthy Work Alliance• Peer Supporter Program• EAP/Pastoral Carer• Trauma Management Process
Metro | Wellness on Track | October 2015
Financial Wellness
Australian Psychological Society last year concluded that the leading cause of Stress and Anxiety in Australia was Financial. 54% of those surveyed
suffered from Financial Stress
Metro | Wellness on Track | October 2015
Opportunity – improve communications
- Geographic dispersion across 70+ worksites
- 4600 employees in five divisions and many departments
- Cultural differences
- Customise communication mode
Metro | Wellness on Track | October 2015
Opportunity – measuring ROI
- Improvement in key health risk
areas- Decreased sick
days- Decreased work
cover claims
EBIT
Metro | Wellness on Track | October 2015
Opportunity – focus on quality not quantity
Metro | Wellness on Track | October 2015
What’s working?
EAP utilisation levels Wellness initiative engagement levels
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
18.00%
20.00%
2014
2015
Comparison rates of wellness measures
Metro | Wellness on Track | October 2015
What’s working?
Healthy Together Victoria Achievement Program
Create a positive, healthy culture
Build on existing health and wellbeing initiatives
Be recognised by the Victorian Government as an Employer of Choice
To be completed by 2016
Engaging our people
The destination …Focus on increasing health literacy through health education and connecting to support services
Partnerships with Universities and NGOs
Innovative and ongoing internal communications
Consistent data tracking to ascertain ROI
Deliver an industry leading Health and Wellbeing Program
