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Fire at the Fire at the Norwich City HotelNorwich City Hotel
Evacuation ScenarioEvacuation ScenarioClick here to enter your nameClick here to enter your name
Click here to move to the next slide
You are working as usual in You are working as usual in reception ….reception ….
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When a guest comes to reception…When a guest comes to reception…
I thought I’d better letyou know that I couldsmell smoke on the second floor near my room
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What should you do?What should you do?Click one of the following…
Nothing, it’s probably someone smoking Nothing, it’s probably someone smoking a smelly cigara smelly cigar
Phone the fire brigade immediatelyPhone the fire brigade immediately Go with the guest and investigate the smGo with the guest and investigate the sm
ellell Ask the duty manager to investigateAsk the duty manager to investigate
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The manager returns…The manager returns…Start the
evacuation procedure please, I couldn’t fight the fire.It’s in the laundry room
on the second floor
OK, I’ll do it straight away
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You phone the fire brigade, You phone the fire brigade, what do you say?what do you say?
Click to enter your answer
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Now you need to alert staff Now you need to alert staff and guests by using the PA and guests by using the PA systemsystem
What could you say?What could you say?
Click to enter your answerClick to enter your answer
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What should the reception What should the reception team do now?team do now?
Select all of the things you Select all of the things you think they should do…think they should do…
Click to enter your choicesClick to enter your choices
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A guest telephones from A guest telephones from their room …their room …
Do I have to leave my room?I was just about to get into the shower
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How should you reply? How should you reply? Click one of the following…
““You should pack your things together You should pack your things together and leave the hotel”and leave the hotel”
““Don’t worry, the fire is on a different Don’t worry, the fire is on a different floor, stay where you are”floor, stay where you are”
““You must leave your room immediately You must leave your room immediately and go to the fire assembly point”and go to the fire assembly point”
““It’s your decision, but we advise you to It’s your decision, but we advise you to leave the hotel”leave the hotel” Click here
to move to the next slide
A guest comes to the A guest comes to the front desk…front desk…
It’s cold and wet out there –
can I stay inside?
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How should you reply? How should you reply? Click one of the following…
Stay inside where it’s dry, that will be fineStay inside where it’s dry, that will be fine You must go outsideYou must go outside Go and fetch your coat from your room – Go and fetch your coat from your room –
as long as you are quickas long as you are quick Stand by the door and go outside if you Stand by the door and go outside if you
need toneed to
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Some receptionists have Some receptionists have left the hotel, what should left the hotel, what should they be doing now? they be doing now?
Select all of the things you Select all of the things you think they should do…think they should do…
Click to enter your choicesClick to enter your choices
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If a guest is missing, what If a guest is missing, what should you do? should you do? Click one of the following…
Go and check their roomGo and check their room Shout their name loudly so they can hear Shout their name loudly so they can hear
youyou Assume they are out of the hotel for the Assume they are out of the hotel for the
day/nightday/night Report it to the Fire OfficerReport it to the Fire Officer
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When can you go back When can you go back inside the hotel? inside the hotel? Click one of the following…
When others start drifting back inWhen others start drifting back in When it’s clear that it’s safe to do soWhen it’s clear that it’s safe to do so When the Fire Officer says you canWhen the Fire Officer says you can When you are cold and bored of standing When you are cold and bored of standing
aroundaround
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Thanks to our students Thanks to our students for their excellent for their excellent
posing!posing!
Click here to show all of your answers Click here to show all of your answers You can print them for your lecturer here tooYou can print them for your lecturer here too
Make sure you answer YES to update your answers when the grey dialogue box appears after you click here