First Data Honored by Chief Learning Officer Magazine

First Data learning Culture Developing a Learning Organization

Interview was with Vice President of Operations and also a questions and answers session with representatives from Bellevue University on MBA, and Contact Center Management & Leadership Program custom designed particularly for First Data by Bellevue University. I was provided 15 minutes before the session provided him with copy of the questions of how First Data is developing as a learning organization and the emphasis was on educational opportunities self developed, traditional education, and internal corporate university.1

David Kuhl Senior Vice President of human resources and Chief Learning officer and architect of MindSpring University First Datas Corporate learning system. Honored in Chief Learning Magazine 2013.2Interview questionsPrepared questions:1. How do define Organizational Learning?2. Is Organizational Training the same thing as training and development?3. How do we as a organization develop and retain organizational knowledge?4. Since First Data is technology driven company how does that affect the learning environment.?5. How does business operations affect organizational learning ?

Prepared questions:1. How do define Organizational Learning?A) Answer to engage all employees at all levels across (business, products, sales, technology, and leadership)2. Is Organizational Training the same thing as training and development?A) No for first data is divided to self developed learning through the corporate university, compliance training, and promotion of individual self-growth.3. How do we as an organization develop and retain organizational knowledge?A) This is done through the intranet where there are many tools for making suggestions or capturing new ideas changing and updating new ways and methods of doing things.4. Since First Data is technology driven company how does that affect the learning environment?A) It does not affect just first data is using technology to learn, to teach and to develop the organization.5. How do business operations affect organizational learning? A) Business operations are more efficient if Organizational learning is increased due to employees have 24/7 access to information classes which if utilized by employees will increase employee knowledge and provide additional resources to conduct business operations.

3Interview questionsPrepared questions:6. what was the organizational learning structure of the past?7. what is the present focus on creating a learning culture ?8. what will the emphasis going forward into the future?9. what are the significant successes so far?10. Is there any Impact on the bottom line?

6. How was the organizational learning structure of the past?A) There were none in place before 2011.7. What is the present focus on creating a learning culture?A) Providing the best internal and external training and partnership with Bellevue.8. What will the emphasis going forward into the future?The corporate learning culture is already global going forward the goal is to keep up with technology and self-development learning process as well as partnership with Bellevue University.9. What are the significant successes so far?A) The mind-spring university was created in 6 months and, First Data was honored by Chief Learning Magazine 2013 as one of 2013 learning Elite10. Is there any Impact on the bottom line? A) There is definitely a return on investment, job impact, and project impacts.

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The MindSpring Global University is designed around the First Data five core areas (leadership, general business, sales, products, and technology) for global corporate learning.5Develop the skills you need to manage a high performance team.

Overviews of office training to basic accounting andmany other basic business tools.

Master First Data's broad Product Portfolio.

Learn proven techniques for successful selling.

Keep up with an ever changing IT landscape.

The MindSpring is geared in developing first datas employees across the globe an opportunity to develop themselves and careers for the future and help first data shape the future of global commerce. MindSpring is composed of five high level areas of focus: sales, product, technology, leadership, and general business. This enhanced learning management has on line books, videos, job aids, and other reference materials 24 hrs /7 days a week.6

Contact CenterManagement &Leadership | CCMLLearn more about thefeatured program designedespecially to benefit First DataContact Center employees.

First Data has a learning partnership of personally designed MBA and CCML degree options customized specifically for First Data organization .7ReferencesFirst Data. (n.d.). Retrieved from http://www.fd.corporatelearning.com/ccml

First Data. (n.d.). Retrieved from http://www.fd.corporatelearning.com/ccml

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