FIRST QUARTER PROGRESS REPORT AGAINST THE

MANAGEMNT PLAN 2010-2014

I am pleased to report the achievements of Council during the first quarter of the financial year, July – September 2010. Council is on track to deliver the commitments made in the Management Plan 2010-2014. The Management Plan is designed to steer the program of works over the next four years and to identify specific initiatives to be implemented. The 2009/10 Financial Statements were finalised and audited during the first quarter and adopted by Council on 20 October 2010. At the first quarter mark, the financial performance of Council is on target to deliver program outcomes within the adopted Budget. The end of year forecast against the current budget show improvements of $547,000 in Council's cash budget and $846,000 in operating results. For details, please see the Quarterly Financial Review – September 2010 also being presented at this meeting. Significant achievements over the first quarter include: • Works progressed on the new Hurstville Transport Interchange and pedestrian access link. A wall was

constructed at 318 Forest Road and final design drawings were submitted to the Ministry of Transport and local bus operators for comment. The piers and footings for the pedestrian access ramp were completed whilst the blocks on the underside of the ramp slabs were nearing completion

• Council officially launched the community engagement phase of the Hurstville Community Strategic Plan 2021 on 15 September 2010. Residents, businesses and stakeholders were encouraged to share their vision for the future of Hurstville by taking part in the 2010 Hurstville Community Survey

• More than 700 people attended the two shows of the stage production, Leviathan, on 18 and 19 September 2010. The production was a partnership between Sydney Theatre Company and Hurstville and Liverpool City Councils

• NAIDOC Week events held in early July 2010 attracted more than 700 people at eight events • More than 1,200 people attended the 2010 Hurstville Full Moon Film Festival held at Hurstville

Entertainment Centre • Three citizenship ceremonies were held in the first quarter and approximately 180 people received

citizenship certificates • More than 80 junior golfers from clubs across NSW participated in the annual Junior Golf Open at

Hurstville Golf Course on 26 September 2010 • The Hurstville Comprehensive Local Environment Plan (LEP) discussion papers were adopted by Council

on 29 September 2010 • The draft Hurstville Commercial Only Core Local Environment Plan (LEP) was adopted by Council on 29

September 2010. The adopted draft LEP was forwarded to the Department of Planning for gazettal • Council continued work on the projects outlined in the 2010/11 Infrastructure Plus program including new

cricket wickets at Evatt Park and replacement of court at Ken Rosewall Tennis Centre (No. 4) • Demolition works commenced on the former Mortdale Masonic Hall • Council installed new gym equipment at Hurstville Aquatic Leisure Centre in September 2010. The new

equipment included 21 spinning bikes, three treadmills, two ellipticals, two upright bikes, two recumbent bikes, one stepper and one multi-functional trainer

• The tender for the Hurstville Aquatic Leisure Centre Expansion was advertised on 28 September 2010 • LMG’s permanent exhibition, Living on the Water's Edge: Stories of St George, was nominated in the

Exhibition category at the 2010 IMAGinE Awards. The awards celebrate the achievements of the NSW and ACT museum and gallery sector and those who work within it

• Hurstville Preschool and Occasional Care Centre commenced extended hours on 27 September 2010 Victor GD Lampe General Manager

INTRODUCTION

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Key Actions Progress and CommentsManage the Waste Collection Contract A new waste contract commenced in May 2010 and apart from a few 'teething' problems, the Contract is

operating much better than anticipated at this early stage - given the size and scope of its operationDevelop and implement a Waste Strategy A new waste contract commenced in May 2010 and a Waste Strategy is to be developed as part of this waste

contractUndertake a rolling program of safety audits in suburban town centres A Safety Audit was conducted on 9 March 2009 and a report was endorsed by the Community Safety

Committee at its meeting on 12 May 2009. Further safety audits will be considered in the futureDevelop Crime Prevention and Community Safety Strategy Preliminary discussions held with police and preparation of draft is to commence shortly

Support domestic violence awareness programs A Joint Stop Domestic Violence Day event being organised with St George Councils and Domestic Violence Committee for 25 November 2010. This will include launching a DV Information Card

Advise Energy Australia on street lighting improvements (4 yrs) Complaints are actioned as per agreed standards. Information is collated, spatialised and analysed

Provide parking regulation and inspection service (ongoing) Penalty Infringement Notices (PINs) were issued as required and complaints were within the acceptable target of less than 5% and these were addressed

Prepare Parking Management Policy No action in Q1

Complete and implement findings of the environmental audit of industrial estates

Environmental Audit program will be included in Sustainability Action/Waste Action Plans to be developed in 2010/11

Develop and implement an animal management and control program Companion Animal Management Plan was adopted. Tender for Pound Facility was rejected by Council. Together with Kogarah and Rockdale Councils negotiating with potential service providers

Develop and run education programs on illegal dumping, recycling, waste reduction

Education programs are ongoing. Future programs will be aligned to a broader waste program and is to be developed. Included in the Adopted Sustainability Action Plan.

Create a new Annual Fire Safety Statement Register and Work Flow Program

Automated Civic view Fire Safety Register was completed in August 2010

Key Performance Indicators Progress and CommentsCommunity satisfaction score of 8 or more on the amenity and cleanliness of Hurstville CBD

Issues of unauthorised trading on footpaths in Forest Road, Hurstville and Thurlow Street, Riverwood, addressed. No further action required in Q1

Number of graffiti tags removed after notification as per agreed times Graffiti tags are attended to as soon as possible upon notification. Offensive material are treated as high priority and addressed immediately.

Improve fire safety compliance by ensuring that appropriate buildings have current annual Fire Safety Statements

Automated Fire Safety Register program delivered in August 2010 allowing AFSS reminder letters and reports on outstanding AFSS's to be generated to facilitate improvement of Fire Safety compliance. There were 134 AFSS submitted with 20 outstanding. No Fire Safety Compliance Audits were conducted. 3 Fire Brigade Referrals were received. 3 Fire Notices,1 Fire Order and 3 Pins were issued

Maintain public facility and street furniture, eg toilets, bins, seating as per schedule

Ongoing. Works undertaken as required

Sweep town centre and residential streets as per schedule Streets are swept as per the schedule, and additional sweeping carried out as and where required. Staff re-deployment has enabled us to provide additional sweeper time throughout the LGA, and address the leaf fall season

Respond to missed domestic and commercial waste and recycling services within 48 hours

All missed services were responded to within 48 hours. There were some exceptions during transitioning to the new contract but they were sorted out

SAFETY AND HEALTH HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

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Key Actions Progress and CommentsImplement the Early Years Learning Framework in the children’s services curriculum

Children's Services continue to attend Early Years Learning Framework EYLF training and to incorporate EYLF discussions and learning into staff meetings and professional reading times

Develop children’s services sustainable early education environments All services continue to consider sustainability in the environment and in their work with children. Penshurst Long Day Care Centre (PLDC) have completed a unit with the children this quarter on recycling

Support Families NSW early intervention program Manager Children's Services continues to provide consultation and support to St George Child & Family Interagency facilitator. Attended the Families NSW Project Management Group meeting

Undertake Community Advisory Committee consultation ethnic, youth, Aboriginal and Torres Strait Islanders

One meeting of each of the Aboriginal Advisory Committee, the Multicultural Advisory Committee and the Community Safety Committee was held during the quarter with a total attendance of 33 persons. Three meetings of the Youth Advisory Committee was held with a total attendance of 24 persons

Promote Council's child care services as ‘centres’ of excellence’ with parents, industry bodies and training organisations

Children's Services hosted a number of students from a range of universities and TAFES. PLDC was also visited by the Victorian Education Department as a model centre for the introduction of the Brighter Futures program.

Provide Community Grants Program and CDSE (Club Grants) CDSE Committee considered 64 applications for funding under the 2010-11 program and allocated a total of $330,573 to 41 organisations to carry out 47 projects

Implement the Facilities Disability Access Plan Priority works identified. Implementation will commence when the vacant position is filled

Encourage community participation through events that promote civic pride, respect and diversity e.g. Discovery Festival, NAIDOC, Cultural Exhibition, etc.

NAIDOC Week events held in early July attracted over 700 persons at 8 events. Career Expo held in September with over 40 organisations participating and attendance estimated at over 300. Leviathan event held in September to launch 2010 Discovery Festival of Community Arts with more than 700 people in attendance

Manage civic events to celebrate community participation Held 3 citizenship ceremonies where approximately 180 people received citizenship certificates. Hosted the 2010 Hurstville Full moon Film Festival where more than 1,200 people attended. Organised Sister City student exchanges

Present a professional, consistent corporate brand and message including external and internal communication and news briefs

Ongoing improvements to internal and external publications. MAPDA Design Award Application was submitted. Improved internal and external signage advertising events, programs and services designed and displayed at entrance to Hurstville City Library, Penshurst Branch and Museum & Gallery

Resource St George Art Prize Judges have scored the works and decided on the finalists. Finalists have been notified by phone and by mail. Unsuccessful artists have also been notified. Opening has been scheduled, and is in the final stages of preparation. Public programs have been written and advertised to schools. Advertised in St George and Sutherland Shire Leader, Australia Art Collector, popular art forums and blogs online including NAVA. The Awards have also been advertised through TAFE campuses, universities, art galleries, art societies, art stores and schools

Implement the Hurstville 2010 -2020 Library, Museum and Gallery Strategic Plan

In progress. Strategic plan implemented in staff work plans. Examples include the Museum & Gallery were awarded a Museums & Galleries NSW IMAGinE Award for their permanent exhibition, Living on the Water’s Edge: Stories of St George. A draft LMG Digital Strategy has been completed

Deliver Library, Museum and Gallery programs for the diverse(CALD) community

In Q1 the youth program completed included Dragonfly’s Kids Club, Art Attack, 5 School Holiday Programs, NAIDOC Week launch at Westfield – kids art n craft activities, NAIDOC sand painting and cultural workshop, 3 Museum on the Move outreach hire and the St George Career Expo. Also 110 students attended 4 sessions of 'Cram for the HSC' and 20 students to 4 sessions 'Do You Love to Write. In Q1 the seniors program completed included 8 Reminiscing Sessions, 3 Tours, 2 Family History Drop In Session, Family History Society Bus Tour to Vaucluse House and the Lugarno Spring Festival.Other programs included 'Very Basic Computer Class', Bonsai Demonstration & Exhibition', 'Internet for Beginners in Mandarin' and 'Email for Beginners in Mandarin'

Investigate co-location of Childcare with Pre-school and Family Day Care Funding secured through the Preschool Investment Reform program and an amended licence was issued. Recruitment of the Preschool Teacher is in progress

Investigate changes to Hurstville Occasional Child Care to increase spread of hours

Investigation completed successfully and HPOCC will begin to operated on longer hour model from Q2

Complete Infrastructure Plus sporting fields and playgrounds upgrade program

Works completed this quarter include tennis court resurfacing, top dressing of fields, cricket wick replacements. Tender awarded for resurfacing of fields to commence in December and tenders closed for replacement of children playground equipment

Hurstville Aquatic & Leisure Centre Gym Expansion A Construction Certificate was lodged and the tender for the project was advertised

Key Performance Indicators Progress and Comments

Improve customer service by encouraging on-line services Service Request online started July 2010, allowing members of the public to enter their own request for service through the internet. Twelve request types (most common) have been designed to try and control junk request being entered into the system. 22 requests were received in Q1. Council is now producing quality vodcast content and publishing this work on it's social media websites. An example of this work is the John Birmingham Author talk. The new website will also promote and encourage engagement with our social media assets.

Increase web-based use of library facilities and visitor numbers to the Library, Museum and Gallery

In Q1 494,617 hits were received on the LMG website During this period there were visitors: 121,076 (7.9% increase on same period last year) at the Hurstville City Library, 29,327 at the Penshurst Branch Library and 2,497 at the Museum & Gallery

Increase visitor numbers to Hurstville Aquatic and Leisure Centre In progress with continued improvement in gym membership

Maintain user satisfaction through an annual survey covering Libraries, Gallery, Museum, Golf Course, Aquatic and Leisure Centre and Child Care Services

In progress. The Golf Course and Aquatic and Leisure Centre will be commissioned by the Contractor in 2010/11. Childcare Survey to be distributed in Quarter 2

Provide lawn mowing service for the elderly (State Government’s HACC program guidelines) as per schedule

In progress. The program commenced in September 2009 and properties were mowed as per schedule

Increase Entertainment Centre utilisation In progress

Increase utilisation of Child Care Services Childcare Survey to be distributed in Quarter 2

COMMUNITY LIFE HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

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Actions Progress and CommentsEnhance natural and indigenous vegetation throughout the City In progress

Undertake future open space planning including Plans of Management for parks and reserves

In progress. The POM for Hurstville Oval will be presented to Councillors at their Mid-term Planning Workshop in November 2010

Develop a Plan of Management of the Hurstville Golf Course No action in Q1. POM is dependent on the outcome of dam feasibility study

Support Georges River Combined Councils Committee (GRCCC) & Riverkeeper Program

2010/11 Riverkeeper Workplan was developed . In progress

Support the Cooks River and the Lower Georges River Urban Sustainability Initiatives

Attended the Steering Committee meetings. Bundara Reserve Project is in progress

Develop and implement the Revolving Water and Energy Fund Initiatives No action in Q1. A re-audit of the facilities to confirm priority actions will be undertaken in Q3 as part of WaSIP program

Promote environmental sustainability through St George Eco-living workshops and community education events, eg St George Sustainability Expo

No action in Q1. Work to commence when the Environment Sustainability Coordinator commences work

Hold a tree give away program annually No action required in Q1

Undertake a study to underpin a biodiversity strategy In progress. Draft brief to be completed in Q2

Adopt sustainability guidelines and controls for the City Centre Masterplan In progress. Sustainability controls including Green Star ratings and WSUD are being developed as part of the new City Centre DCP

Prepare an Environmental Sustainability Framework for Hurstville Council No action in Q1. Work to commence when the Environment Sustainability Coordinator commences work

Develop and implement an Energy and Water Management Framework that integrates with Council's business processes

No action in Q1. Work to commence following completion of the energy and water re-audit of council facilities

Develop an environmental grants program and seek funding to supplement implementation of environmental initiativeseg stormwater harvesting, biodiversity, conservation, energy management

In progress. Project proposals have been submitted to University of Western Sydney for inclusion as student projects in 2011

Hurstville Aquatic Leisure Centre Energy and Water Conservation Strategy In progress. Draft report received on the viability of the project. Tender for HALC Expansion was advertised

Key Performance Indicators Progress and CommentsMaintain Council’s parks and gardens as per agreed schedule Parks and gardens were maintained as per agreed schedule

Improve Council vehicular fleet fuel efficiency Staff are choosing smaller and more fuel efficient vehicles as they are progressively replaced. In the first half of the 2 year cycle comprising 68 vehicles in the fleet 29 are now 4 cylinder vehicles

Carbon footprint for the Local Government Area No action in Q1. To be completed after the Hurstville Community Strategic Plan 2021 is developed including confirmation of environmental indicators

NATURAL HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

 

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Actions Progress and CommentsDevelop and implement new Comprehensive Local EnvironmentalPlan (LEP) for Hurstville

In progress. Council is on the 2-year Department of Planning priority list for completion. Feedback to Council wasprovided after public consultation on discussion papers for Open Space & Waterways, Special Uses, Residential Land and Commercial & Industrial Land discussion papers. Held detailed workshops with Councillors Feedback has been obtained from the Department of Planning on the first draft of the written LEP Implement new City Centre Development Control Plan and the Master Plan

In progress. Completed the Section 62 consultation on the draft LEP. The Draft Hurstville City Centre LEP 2010 was endorsed by Council in August 2010 and has been forwarded to Department of Planning. Preparation of draft DCP is in progress

Implement the Commercial Only Core LEP amendment to protect employment generating land uses

In progress. The Draft LEP exhibited from 10 June to 16 July 2010 and a report was provided to Council in September 2010. The Draft LEP is to be forwarded to Minister in October 2010 Prepare Civic Centre Development Control Plan and update Master Plan This project is to be considered at the Councillor Mid Term Planning Workshop on 5 November 2010 as part of the prioritisation of long term strategic town planning projects

Develop Commercial Centre Strategies for current 3C zones small centres e.g. Penshurst, Mortdale, Chivers Hill, Kingsgrove - start 2011

Priority and resourcing of commercial centres strategies to be considered at the Councillor Workshop in November in context of overall Strategic Planning priorities.

Complete supporting studies for Section 94 and S94A and finalise Plans The draft section 94 Plan was adopted by Council in August 2010 for public exhibition

Provide Pre-Development Application advice. Prepare voluntary Planning Agreements - Service

In progress. 11 Pre-DA applications were received in Q1 So far 30 were received to date or an average of 7.5 per quarter. Also timely advice was given regarding subdivision and stormwater requirements in accordance with relevant legislation/DCP's/Policies over phone, customer service counter and at pre-lodgement meetings

Develop a marketing package to promote Council's complying development certificates. Promote mix to achieve affordable, accessible and adaptable housing

In progress. The package is to be completed Q2. Also the Fee Schedule will be reviewed Q2

Conduct applicants’ and builders’ education workshops on the construction and complying development certificate process

No action in Q1 and Q2. A customer survey is planned for Q3. If the need is identified workshops will be developed and tailored as per survey outcomes and feedback obtained

Implement BASIX, SEPP 65 and ensure that development standards and controls promote ESD

No action in Q1. BASIX and SEPP 65 implemented as part of the ongoing review of Development Application processes and policies and promote ESD. Design Review Panel (SEPP 65) has been re-appointed for 12months and involves Kogarah and Rockdale Councils.

Implement mandatory PAC, JRPP, arbitrators, IHAP and any other statutory requirements

New internal processes established to deal with Regional Development and Joint Regional Planning Panels. Legislative change pertaining to PACs, IHAPS and Planning arbitrators do not affect Hurstville

Provide on-line information system on Development Control Plans (DCP) and Local Environmental Plans (LEP) (after 2013)

No action in Q1. The online information system is on hold until the DCP has been updated following the completion of the Comprehensive LEP

Re-engineer the Development Assessment, Building Control and Strategic Planning processes to align with statutory requirements

In progress. Updating property data for 149 certificates is ongoing. Completed fee calculator update for Building. Property codes updated as required

Implement the Master Plan, Facilities Strategy and Public Domain Plan relating to open space in the City Centre

No action in Q1. A concept design was prepared and considered at the Councillor Planning workshop in November 2009. Exploring ways to construct the plaza on a cost neutral basis

Key Performance Indicators Progress and CommentsImproved turnaround time on Development Applications (s96,s 82A) and subdivision (Strata, Stratum, Torrens, community benchmarked to NSW Councils of similar size

In progress. DA median net days was 71.5. See attached graph. In Q1 there were :- 134 DAs, 32 s96s and 2 s82As lodged- 143 DAs, 24 s96s and 3 s82As determined- 154 DAs, 35 s96s and 7 s82As outstanding Improved turnaround time on Construction Certificates benchmarked to

NSW Councils of similar size In progress. The average assessment time was < 20 days. There were:- 37 CCs and 7 Sect 96 CC's lodged - 34 CCs and 9 Sect 96 CC's determined - 3 CC's outstanding Also there were 40 CCs and 4 Sect 96 CCs registered

Improved turnaround time on Complying Development and Building Certificates

In progress. All CDC assessment times were <10 days. Building Certificates assessment times averaged < 28days

Applications for Subdivision Certificates under Part 4A of the Environmental Planning and Assessment Act 1979 and Strata Certificates under the Strata Schemes (Freehold Development) Act 1973, and 88B and 88E instruments approved within 14 days

In progress. In Q1 all certificates and instruments were issued within 14 days. There were 5 Subdivision Certificates, 2 Strata Certificates and 12 88B Instruments

Complaints regarding alleged and actual illegal building work responded to within 72 hours

On target. 65 work orders received and all were responded within 72 hours as a result of the "advice letter " system

Swimming Pool Compliance Certificates ( Sect 24) issued within agreed time

No certificates were issued

Applications for certificates under Section 88G of the Conveyancing Act 1919 issued within 14 days of request.

In progress. A Certificate issued within 2 days

BUILT HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

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Actions Progress and CommentsComplete and implement the Strategic Asset Management Plan In Progress. An asset tracking system was developed for community, commercial, transport, land register and

park assets. Data verification is proceeding for each asset classMonitor, complete and progressively update community facility and commercial building asset plans

No action in Q1

Develop an annual road program for construction, re-sheeting, maintenance and repair

In Progress.

Develop an annual footpath program for new, reconstruction, maintenance and repair

Council has lodged applications for additional funding from Federal and State Governments to undertake Capital Works Projects approved for Hurstville and Peakhurst Wards

Develop an annual program for maintenance, re-construction and creation of new building assets

In progress

Complete fully funded footpath and roadway re-instatements resulting from utility activities

In progress . Fully funded restoration works are completed expeditiously

Identify priority areas for drainage improvements In progress. The Bundara Reserve rain garden is being constructed Q2. Minor drainage issues raised by the residents are addressed. All major drainage problems were listed for funding under Capital Works Program

Manage the Traffic Committee, undertake investigations and consultations on traffic related issues and implement resolutions

In progress. In Q1 three Traffic Advisory Committee meetings were held and 14, 11 and 12 reports were prepared and submitted in July 2010, August 2010 and September 2010

Maintain a street line markings and signage assessment and improvement program

In progress. Traffic facilities including street line markings and traffic signage were maintained to acceptable standards within the allocated budget

Upgrade bus stops to meet disability standards in conjunction with construction works

No action in Q1. A budget bid is to be submitted for 2011-12 to accelerate the upgrading program

Re-configure Park Road and The Avenue from one-way to two-way streets Consultation with the RTA in regard to approval for this project continues. The signal designs were completed and referred to the RTA for comments. The RTA has requested a redesign of all the affected intersections along Park Rd and The Avenue to accommodate 14.5m buses. Currently Design Engineers are reviewing the designs to list potential impacts on the adjoining private properties and the completed signal designs

Construct, maintain and renew street furniture and public amenities in accordance with the Public Domain Plan

In progress. Construction, maintenance and renewal of street furniture and public amenities are done as required

Options for best use of pocket parks, road and drainage reserves and other community facilities

Ongoing. Answered and progressed enquiries from the public regarding the purchase of surplus Council land.

Key Performance Indicators Progress and Comments

Number and locations where footpaths were repaired, reconstructed or new footpaths built

In progress

Annual Infrastructure Plus road re-sheeting program completed In progress

Annual road maintenance and repair program completed In progress

Annual footpath repair program completed In progress

Annual building maintenance and repair program completed In progress. 22% of the program was completed

TRAFFIC, TRANSPORT & INFRASTRUCTURE HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS -Progress to Quarter 1 (July-September 2010)

 

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Actions Progress and CommentsConstruct new Bus Interchange at Woodville Lane Works are in progress. The project will be officially opened in February 2011.

Developed promotional material publicising key milestones including press releases, Hurstville City News article, translations for Chinese media outlets

Build a new Pedestrian Access Ramp to the Hurstville Railway Station Works are in progress. Planned for a December opening. Developed promotional material publicising key milestones including press releases, Hurstville City News article, translations for Chinese media outlets.

Design and construct Central Plaza In progress. Concept plan to be discussed at Councillor's Mid-term Planning workshop on 5 November 2010.

Planning of the Civic Precinct including Development Control Plans This project is to be considered at the Councillor Mid Term Planning workshop on 5 November 2010 as part of the prioritisation of long term strategic town planning projects

Implement Infrastructure Plus Suburban Town Centre Renewal Program No action in Q1. Scheduled Ward Councillor inspection in October 2010

Develop concept plans for new Oatley/Mortdale Community Centre Project on hold until the rezoning of the former Oatley Bowling Club site is achieved

Promote local businesses eg through the internet and hosting of the annual Hurstville Excellence in Business Awards program

No action required in Q1

Promote Hurstville to businesses through liaison initiatives, marketing plans and encouraging commerce

In progress. Draft of Southern Sydney Regional Profile covering six councils in Southern Sydney was completed. Planned for release in Q2. Held Business Book Club at Hurstville City Library in September 2010. More than 20 local businesses participated in the event

Events to promote Hurstville e.g. China Lunch Room. Deliver information and education programs for businesses. Initiate business e-newsletter and publish economic indicators

In progress. Economic Indicators for 2009-10 were distributed. Preparation for China Lunch Room to be held in November 2010. Initial discussions held to develop a joint Business Mentoring Program for the Medical sector within Hurstville and Kogarah LGAs. Financially by Sydney Institute of TAFE and NSW Department of Industry and Investment. Scheduled to be launched in February 2011.

Key Performance Indicators Progress and CommentsIncrease sponsorship for business and community events Developed and issued sponsorship package for the 2011 Chinese New Year festival. Also secured the major

sponsor for the event, the Commonwealth Bank of Australia.

Occupancy of Council’s properties at commercial rates In progress. Currently Council has vacancies within Hurstville House, 38 Humphreys Lane,1 Barratt St and 506 King Georges Road

ECONOMIC HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

 

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Actions Progress and CommentsDevelop and deliver Leadership Programs for Supervisors and Managers In progress. Building Trust was a successful module and was rolled out as part of the Leadership Program.

Continue roll out of core Leadership Modules over next 18 monthsImprove customer service by increasing on-line services In progress. Online application forms created for "Childcare Waiting List Application" for Penshurst Long Day

Care and Jack High Child Care Centre (Beverly Hills)

Improve efficiency by streamlining business processes. Specifically, integrate EBP Council resolutions into TRIM files and actions.

In progress. Streamlining the Fees and Charges update process by utilising Sharepoint to develop a collaborative portal where key members can contribute. For completion by Q2. Progressing TechOne to deliver timesheets and leave management by Q4

Complete 'Community Strategic Plan' to NSW State Government requirements for Group 2 Councils

In progress. A Community Strategic Plan web site was established. The Community Engagement Plan was approved by Council. Consultants completed the survey questionnaire and significant progress has been made on the telephone survey. A shorter survey was published in the City News and over 50 completed surveys were received. People also completed on-line surveys. Council staff volunteers set up travelling kiosks in Westfield and other shopping centres to encourage people to complete the forms. Council set up a stall at the Lugarno Lions Spring Festival and 272 surveys were completed. Overall great progress has been made. The project is on target.

Participate in regional partnership opportunities through Southern Sydney Regional Organisation of Councils (SSROC)

Ongoing. Staff continue to attend and contribute to Steering Committee meetings

Sustainable funding of Strategic Asset Management Plan via a Long Term Financial Strategy that meets LG guidelines

In progress. Working with business owners to update Asset data to meet reporting requirement. Working on Commercial, community, parks and transport asset sheets. Parks mapping revised to be consistent with common name of parks. Completing Scope of Works for Building Inspection(Component Level) and valuation quote. Consulting LG Solutions to upload actuals 09/10 as the base year and Adopted budget 10/11 base forecast year in preparation for the November Councillor Workshop

Complete Fair Value Assessment of Council assets with Community land in 2011/12 and Land & Buildings the following year

In progress. A building maintenance register has been created and is recording work performed on each building. Land register has been completed and is now being adjusted to reflect the asset register. A database of land improvements is being compiled provide to valuers

Implement Workforce Plan priority actions In progress. DLG census Demographic survey completed in September 2010. Data collection for each program will begin in November 2010. Final plan to be completed by March 2011 as part of integrated planning approach.

Review and consolidate revenue streams eg Childcare, Entertainment Centre, Grant Management and Parks Income

In progress. Parents whose children attend Jack High and Penshurst Long Day Care have to go to Council's office to make credit card or cash payments. By streamlining processes and having the facility for direct debit and eftpos/credit card payments at these centres will make it easier for parents Implement the Integrated Risk Management framework No action in Q1. Planned for progress in Q3

Submit statutory reports on time, e.g. State of Environment, Financial, Annual and Quarterly reports

In progress. 2009/10 Annual Statements were received by Division of Local Government on 25 October 2010. The Q4 report was submitted on time to Council. The September Q1 Review is to be reported at November Council Meeting.

Implement the new Technology One business platform to improve efficiency and effectiveness

In progress. Gap Analysis Sessions were completed for Finance, HR, and Payroll that make up Phase I. Solution Design Document Review dates are scheduled for November 2010. Data Migration and System Configuration dates scheduled for December 2010

Establish an Audit Committee for Council In progress. Confirm model to operate under and advertise for external representation by end of December 2010. The Committee to be fully operational by end of June 2011

Provide visibility, transparency and accessibility through the Government Information (Public Access) Act (GIPAA)

Ongoing. All required documents are now available on-line after the commencement of the Act on July 2010

Key Performance IndicatorsProgress and Comments

Greater than 90% annual staff retention rate In progress. In Q1 the retention rate was a consistent 87.2%. The turnover is mostly due to retirements and resignations for personal reasons

Less than 0.2% of staff time lost to workplace injury through provision of Safety First and other initiatives

In progress. Loss time for Q1 is .02% and rolling 12 month average is .29%. See attached graph

Meet Customer Satisfaction Charter standards, including response time on correspondence, customer requests and phone answering statistics

In Q1 176 correspondence letters were issued to Customer Service of which 64% were finalised within the GOS, 5 were overdue as completed actions were not finalised in TRIM. See attached graphs

Annual Infrastructure Renewals Ratio of greater than 1:1 2009/10 ratio was 0.52:1 due to focus on new projects such as Bus Interchange, Kingsgrove Community Centre and Central Plaza

Annual Unrestricted Current Ratio of greater than 2:1 2009/10 ratio was 2.53:1 which was an improvement from 2008/09 due to reduction in Investments being invested for more than 12 months.

Balanced Operating Result over the life of the Management Plan To be reported at the end of the year

Call Centre Standards In Q1 the Call Centre received over 11600 calls. Abandoned rates were 2.6% in July, 2.9% in August and 4% in September and all under the GOS. The target of 80% was reached in July and August and a score of 76.5% in September. See attached graph

Top Customer Requests (Call Centre) In Q1 the Call Centre finalised 79% of the incoming calls that came through pilot number 6222. 14% were direct Switch calls, with Development and Rate calls being the highest referrals at 2%. See attached graph

CORPORATE GOVERNANCE HORIZON KEY ACTIONS 2010-2014 AND KEY PERFORMANCE INDICATORS - Progress to Quarter 1 (July-September 2010)

 

HURSTVILLE CITY COUNCIL CUSTOMER SCORECARD AS AT SEPTEMBER 2010

CALL CENTRE STANDARDS

TOP CUSTOMER REQUESTS (CALL CENTRE)

 

HURSTVILLE CITY COUNCIL CUSTOMER SCORECARD AS AT SEPTEMBER 2010

PROCESSING CUSTOMER REQUESTS

0

100

200

300

400

500

600

0

2

4

6

8

10

12

14

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

2009 2010

Num

ber o

f Wor

k O

rder

s

Day

s

Average Days to Complete Number of Work Orders Raised

TOP CUSTOMER REQUESTS ROLLING 12 MONTHS)

Roads88426%

Trees78323%Waste

74622%

Building/Construction50215%

Rates48514%

Total for Period : 3400

HURSTVILLE CITY COUNCIL CORPORATE SCORECARD AS AT SEPTEMBER 2010

STAFF NUMBERS as at June 2010

OH&S LOST TIME INJURIES

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

Q1 - 08/09 Q2 - 08/09 Q3 - 08/09 Q4 - 08/09 Q1 - 09/10 Q2 - 09/10 Q3 - 09/10 Q4 - 09/10 Q1 - 10/11

Hours Lost Ratio 12-Month Rolling Average

 

HURSTVILLE CITY COUNCIL CORPORATE SCORECARD AS AT SEPTEMBER 2010

NUMBER OF WEB HITS ON COUNCIL’S INTERNET

0

200000

400000

600000

800000

1000000

1200000

1 2 3 4 5 6 7 8Council & Homepage Building & Development Others LMG (incl. Blog) Library Catalogue

VISITOR NUMBERS AT LIBRARY

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

Sept Dec Mar Jun2008-2009 2009-2010 2010-2011

HURSTVILLE CITY COUNCIL SERVICES SCORECARD AS AT SEPTEMBER 2010

VISITOR NUMBERS AT AQUATIC CENTRE

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

Oct Nov Dec Jan‐10 Feb Mar Apr May Jun Jul Aug Sep‐10Other Health Club Aquatic

INFRASTRUCTURE PLUS WORKS FOR 2010/11

0

5

10

15

20

25

Footpath Repair Roads Sport Fields Buildings

Qtr 1 % works complete Q1 % budget spent

HURSTVILLE CITY COUNCIL SERVICES SCORECARD AS AT SEPTEMBER 2010

WASTE MISSED SERVICES

0

50

100

150

200

250

300

Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10

Missed Services Complaints

Nu

mb

er

DA TURNAROUND TIME (BUILT)

68.3 65.0 66.955.5

73.0 70.861.0

69.8 76.579.5

69.0 75.0

42.453.0

45.532.6 38.0 43.9

28.039.3

55.0 39.0 42.0 49.0

0

50

100

150

200

250

Q2 -07/08 Q3 - 07/08Q4 - 07/08 Q1-08/09 Q2-08/09 Q3-08/09 Q4-08/09 Q1-09/10 Q2-09/10 Q3-09/10 Q4-09/10 Q1-10/11

No

of A

pp

licat

ions

Quarters

Lodged Determined DA Average DA Target Fast Track Average Fast Track Target

 

HURSTVILLE CITY COUNCIL SERVICES SCORECARD AS AT SEPTEMBER 2010

% OF DA DETERMINATIONS BY STAFF UNDER DELEGATION

0

10

20

30

40

50

60

70

80

90

100

Q2 08/09 Q3 08/09 Q4 08/09 Q1 09/10 Q2 09/10 Q3 09/10 Q4 09/10 Q1 10/10

% DAs Determined NSW Group 3 Council Average (94%)