First Year Student Challenges & Needs Survey - sdcity.edu Year... · online survey was sent to students in May 2014. ... Library Services ... City College First Year Student Challenges

SAN DIEGO CITY COLLEGE

Spring 2015

First Year Student Challenges & Needs Survey

2015

City College Office of Institutional Research

ContentsOverview and Purpose .................................................................................................................................. 1

Methodology ................................................................................................................................................. 1

Survey Population ..................................................................................................................................... 1

Implementation ......................................................................................................................................... 1

Instrumentation and Analytical Plan ......................................................................................................... 1

Respondent Profile .................................................................................................................................... 2

Highlight of the Findings .............................................................................................................................. 2

Respondent Profile ........................................................................................................................................ 4

Survey Results .............................................................................................................................................. 6

Appendix A: Student Comments ................................................................................................................ 11

Appendix B: Survey Instrument ................................................................................................................. 16

Appendix C: Item Analysis ......................................................................................................................... 19

______________________________________________________________________City College First Year Student Challenges & Needs Survey Report: 2015

SDCC Office of Institutional Research |

Overview and Purpose The First Year Experience (FYE) program at City College is designed to help first year students successfully persist into their second year of college and beyond. The program aims to motivate students to actively participate in their education through structured choice and guided assistance.

The 2015 First Year Student Challenges and Needs survey is the second administration of installment of the expanded 2014 survey. The purpose of the survey is to better understand the challenges to student success that Fall 2014 FYE participants faced and to evaluate new students’ sense of belonging at City College.

Methodology Survey Population

The target population for the 2015 FYE Student Survey consisted of students from the Fall 2014 FYE cohort who were enrolled as of the add/drop date.

Implementation The 2015 Survey was administered online. An email invitation with a link to the online survey was sent to students in May 2014. In an effort to increase survey response rates, three reminder emails with direct access to the survey were sent to the survey population during the three weeks of data collection.

Instrumentation and Analytical Plan The 2014 First Year Challenges and Needs Survey was administered for a second time in Spring 2015. The survey instrument contained 45 Likert-scale questions and two open-ended questions.

Results from the survey were aggregated for each question. A complete item analysis is available in Appendix C and responses to the open-ended question are provided in Appendix A.

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SDCC Office of Institutional Research | 1

Respondent Profile The Fall 2014 FYE program had 553 new participants that were targeted for the survey. Of the 546 students emailed, 88 students completed the survey for a response rate of 16%. More than two-thirds of the respondents were female (65%) and Latino (72%). Eighty-one percent of respondents were between ages 18 and 24 and over half (57%) selected transfer to obtain a BA/BS with or without completing an AA/AS degree as their educational objective. Female students were overrepresented (65% and 56%) and students between the ages of 18 and 24 were underrepresented (81% and 88%) when compared to the City College Fall 2014 FYE participants (see Tables 1-4).

Highlight of the Findings Sense of Belonging

o Over three-quarters (79%) of respondents reported that they felt anoverall sense of belonging at City College, a 10% increase from 2014.Students agreed that they are treated with respect by faculty and studentsregardless of their individual characterizes (91% and 90%), have beenexposed to diverse opinions, cultures, and values (83%), and feel safe oncampus (74%). The majority of respondents also expressed that theyknow where to seek help on campus if they have a conflict (72%),however, 21% did not know where to seek help. In addition, only 44% ofthe respondents agreed that they felt engaged outside of class, leaving33% who did not agree (compared to 24% in 2014) and 23% who neitheragreed nor disagreed (see Table 5/Figure 1).

Course/Program Fit

o A strong majority of respondents felt motivated by their program ofstudy and that their courses fit their needs and interests (71% and 78%;see Table 6/Figure 2).

Student Experience with Instructors

o Table 7/Figure 2 show that respondents perceived that they are supportedby their instructors and are comfortable asking for help (80% and 87%).Students also agreed that instructors are clear about their expectations(89%), motivate them to succeed in class (80%), recognize theirachievements (71%), encourage them to get involved off campus (70%),and show concern for their progress (67%; see Table 7/Figure 2).

Student Support Services

o Although the majority of respondents (75%) reported using the academicadvising services one or two times per term/month, 14% reported neverusing he services. Seventy-two percent were satisfied with theirexperience while only 7% were dissatisfied with academicadvising/counseling services (see Tables 8 & 9/Figures 3 & 4).



o Respondents were most satisfied with Peer Mentor services (80%) and Library Services (77%; see Tables 8 & 9/Figures 3 & 4).

o Eleven percent of respondents reported using the DSPS Resource center. Although 8% or respondents were dissatisfied with the DSPS services, 73% had no opinion (see Tables 8 & 9/Figures 3 & 4).

Time Management/Study Skill Development

o The majority of respondents agreed that they have been able to manage their time effectively and have developed effective study skills (66% and 69%; see table 10/Figure 5).

Challenges to Completion

o One-quarter (26%) of the participants reported that their work schedule and family responsibilities interfere with their schoolwork.

o Fifty-three percent of respondents disagreed that financial problems will keep them from completing their first year of college (a 28% increase in the proportion from 2014; see Tables 8 & 9/Figures 3 & 4).



Respondent Profile Table 1. Gender

Female 57 65% 308 56%Male 31 35% 245 44%Total 88 100% 553 100%

RespondentsFall 2014

FYE Cohort

Table 2. Ethnicity

African American 6 7% 38 7%American Indian 1 1% 2 0%Asian/Pacific Islander 2 2% 17 3%Filipino 1 1% 15 3%Latino 63 72% 398 72%White 12 14% 54 10%Other 3 3% 25 5%Unreported - - 4 1%Total 88 100% 553 100%


FYE Cohort

Table 3. Age

Under 18 1 1% 4 1%18 - 24 71 81% 485 88%25 - 29 6 7% 29 5%30 - 39 7 8% 20 4%40 - 49 1 1% 11 2%50 and > 2 2% 4 1%Total 88 100% 553 100%


FYE Cohort

Source: SDCCD Information System



Table 4. Educational Objective

4 Yr College Student 7 8% 46 8%AA/AS w/out Transfer 6 7% 34 6%BA/BS after Completing AA/AS 45 51% 289 52%BA/BS w/out Completing AA/AS 5 6% 30 5%Basic Skills Improvement - - 3 1%Certificate/License Maintenance 1 1% 8 1%Current Job/Career Advancement - - - -Educational Development - - 1 0%HS Diploma/GED Certificate 2 2% 3 1%New Career Preparation 6 7% 47 8%Non-Credit to Credit Transition - - 1 0%Voc Cert/Degree w/out Transfer - - 4 1%Undecided 16 18% 87 16%Total 88 100% 553 100%


FYE Cohort

Source: SDCCD Information System



Survey Results Figure 1. Sense of Belonging

Table 5. Sense of Belonging

Rate your level of agreement with the following statements.

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1. I am engaged in activities at City College outside of class. 33% 23% 44%2. I have been exposed to diverse opinions, cultures, and values. 7% 10% 83%3. Faculty/staff have treated me with respect regardless of my race/ethnicity, gender, sexual orientation, religious affiliation, or age.

3% 6% 91%

4. I know where to seek help on campus if I have a conflict with faculty/staff. 18% 10% 72%5. I have developed close relationships with other students. 14% 31% 56%6. Other students have treated me with respect regardless of my race/ethnicity, gender, sexual orientation, religious affiliation, or age.

5% 6% 90%

7. I know where to seek help on campus if I have a conflict with other students. 21% 16% 63%8. I feel safe on campus. 6% 21% 74%9. I feel valued at City College. 4% 31% 66%10. Overall, I feel a sense of belonging at City College. 6% 15% 79%

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1 2 3 4 5 6 7 8 9 102014 Disagree/strongly disagree

2014 Neitheragree/disagree

2014 Agree/stronly agree

2015 Disagree/strongly disagree





Figure 2. Course/Program Fit and Student Experience with Instructors

Table 6. Course/Program Fit


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11. I often feel motivated by my program of study. 12% 18% 71%12. My courses fit my needs and interests. 7% 15% 78%

Table 7. Student Experience with Instructors

I often feel that...

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13. I am supported by my instructor. 5% 15% 80%14. I am comfortable asking for help from instructors/staff. 3% 10% 87%15. That instructors are clear about what they expect academically. 1% 10% 89%16. That instructors motivate me to succeed in my classes. 5% 15% 80%17. That instructors/staff encourage me to get involved on campus. 9% 22% 70%18. That instructors show concern for my progress. 10% 23% 67%19. That instructors/staff recognize my achievements. 8% 22% 71%

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11 12 13 14 15 16 17 18 192014 Disagree/strongly disagree








Figure 3. Student Support Services: Frequency of Use

Table 8. Student Support Services: Frequency of Use

During your first year at City College, how often have you used the following services?

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20. Academic Advising/Counseling 14% 38% 37% 5% 6% 0%21. DSPS Resource Center (Disability Support Programs and Services)

89% 4% 5% 3% 0% 0%

22. Financial Aid Advising 24% 59% 11% 1% 3% 1%23. Peer Mentoring 15% 22% 56% 3% 4% 1%24. Student Health Services 81% 15% 3% 1% 0% 0%25. Student Mental Health Services 86% 8% 3% 1% 1% 1%26. Student Success Workshops 22% 46% 27% 4% 3% 0%27. Tutoring 34% 21% 16% 12% 12% 6%28. Library Services 14% 26% 22% 15% 12% 12%29. Student Life 63% 10% 9% 4% 3% 12%

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20 21 22 23 24 25 26 27 28 292014 Never 2014 1-2 times per term 2014 1-2 times per month 2014 Once or more a week

2015 Never 2015 1-2 times per term 2015 1-2 times per month 2015 Once or more a week



Figure 4. Student Support Services: Satisfaction

Table 9. Student Support Service: Satisfaction

Rate your level of satisfaction with the following services during your first year at City College.

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30. Academic Advising/Counseling 7% 21% 72%31. DSPS (Disability Support Programs and Services) 8% 73% 19%32. Financial Aid Advising 12% 31% 57%33. New Student Orientation 8% 29% 63%34. Peer Mentoring 8% 12% 80%35. Student Health Services 5% 64% 30%36. Student Mental Health Services 8% 67% 25%37. Student Success Workshops 11% 29% 60%38. Tutoring 8% 32% 60%39. Library Services 3% 20% 77%40. Student Life 5% 54% 41%

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30 31 32 33 34 35 36 37 38 39 402014 Disagree/strongly disagree








Figure 5. Time Management/Study Skills Development and Challenges to Completion

Table 10. Time Management/Study Skills Development

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41. I have been able to manage my time effectively. 18% 15% 66%42. I have developed effective study skills. 15% 15% 69%

Table 11. Challenges to Completion


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43. My work schedule interferes with my schoolwork. 36% 38% 26%44. Financial problems will keep me from completing my first year of college.

53% 28% 19%

45. Family responsibilities interfere with my schoolwork. 35% 26% 39%

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41 42 43 44 452014 Disagree/strongly disagree








Appendix A: Student Comments



How have the student support services offered at City College positively contributed to your first year experience?

1. By being there when I need them to be, and in a very respectful manner. 2. By giving me their advices and help whenever I need to. 3. By introducing clubs, programs, and services made available to help acclimate me through my

first year of college level learning. 4. counseling really helped me out especially because I did not have an idea of what to study or

begin to do with my life until I took Personal Growth. 5. did not do anything. 6. First year experience has made it easier for me to feel conftrable and help like a matter . 7. For me it would mainly have to be peer mentoring. Whenever I had a question, even if it was

simple, I would seek for help I wouldn't get looked at weird or anything. The staff always treated me with respect and was understanding and helpful.

8. gave me advice about my books and shortcuts around campus 9. good 10. Great! So much that I wished they continued to provide us with services. 11. Helped alot 12. I am well aware of the courses to be taken to fulfill my general education and prep major. I had a

peer mentor or someone to talk to as a friend while building relationships. 13. I have great support with the student support services. I am also a participant in Umoja program

which is a great support system for first year student. I benefit a lot from the program; over all, I have a great experience of my first year at City College.

14. I was out of school for over 10 years ant it brought me Right Back On Page and more. 15. It has been very helpful to getting me to getting to the right path. 16. It has made me confident to ask for help. City is full of people who want you to succeed. I have

learned a lot that has greatly contributed to a successful first year and many more to come. 17. Made it possible for me to continue my next years in college. 18. Makes it harder 19. Mentoring 20. N/A 21. Positivly 22. Programs like MESA need more recognition and investment. 23. The have allowed me to be successful in college and allowed me to get closer to achieving my

goals. 24. The services have been good help towards my academics. Support was always offered. 25. The services have maintained me on track, especially when talking to my peer mentor, she was

always motivating me to become better. My counselor was also a very great help to me, he is very dedicated to help students and passionate about what he does.

26. The student support services offered at City College have positively contributed to my first year expierrience because whenever I had a question about campus life they would do their best to answer it and guide me through it especially my peer mentor.

27. There is help to almost any problem I could have and I know where to go for help. 28. they have been very helpful whenever I was confused 29. They have given me an extra support system. 30. They have guided me to becoming successful throughout my first year as will as given me advice

to take the best un bias descions i could take. 31. They have helped me in many ways in either getting my work done on time and having me stay

positive. Always helping me out in any situation. 32. They have helped me with my studies! 33. They haven't. Just held me back a bit more , worried me a bit more.



34. They help us out how to mange time and stress during our classes. 35. They were kind 36. they were there to help you when ever you needed it. 37. **** and **** have been wonderful - supportive, informative, and kind. 38. Wonderfully comforting and encouraging for someone who had many fears about college



What improvements would you recommend to student support services offered at City College?

1. better E-Mailing system 2. Better staff. 3. Better student representation regarding STEM majors. 4. Better understanding of individuals particular needs in order to eliminate some nonsense FYE

requirements 5. Don't put so much stress on students . There should be requirements to stay in the student support

services but not so much pressure . You should drop a student if they don't have time to go to a workshop or event, they have other responsibilities also, not just FYE.

6. FYE requirements such as 2 workshops and events per semester really take up a lot of time that I do not have. I have struggled this semester particularly to keep up with that. I only joined this program for the promised priority registration but we were not informed that we are technically 4th rank which is one up from everyone else and every semester I have had to dramatically alter my schedules. I work full time and study part time. I mean, its not a big deal but I think we should have been informed of this since day one. I wouldnt have joined FYE if I had known this. But thank you anyway, I appreciate the effort your program makes to guide students who don't know what they want to pursue in life. For the ones who do know what they have in mind, I think they will be fine without FYE.

7. good 8. Have more workshop that help student know the different type of help that city offers 9. I believe everything was great. If there was a need to improve in something I would say nothing

except go easy on events and workshops. Overall it was a great experience and a lot of help. 10. i do not know where to begin. 11. I don't think there is anything more to improve. City College has all the resources its students

need to succeed: great professor, computer lab, Math Center and its tutors, English center and its tutors, the resources are there. Students need to use them and take advantage.

12. I have encountered several times where financial aid employees have been very disrespectful to me and other students, I have also seen negative facial expressions that they make to students.

13. I think maybe more workshops at a variety of time could help more. 14. I wish my peer mentoring time would have been better well spent. I didn't have questions to ask

on the spot so there wasn't much to talk about. 15. I would recommend for more engagement toward students and there academic life. I would also

like to see more support toward unfair treatment toward professors and the student. 16. Keep them paid well and keep it going! 17. Letting students be more involved with the campus (outside of class time) on there own and not

in a forceful way. 18. Make sure your shit is together before starting school 19. Maybe be more interactive with the first year students. 20. More faculty would be awesome. 21. More involvement from staff 22. More student communication regarding their college and academic goals. 23. More student support services! 24. N/A 25. No need to improve



26. None 27. none 28. none i like the school the way it is 29. None. 30. Offer more events in downtown. 31. Overall, I feel like they pretty much covered everything I need to know. 32. Peer mentors should be more friendly instead of platonic relationships between students 33. Personally, I never really had a problem so I would just encourage to keep up the good work! 34. Promote student clubs before students select classes. 35. The options for on campus or campus related student activities I feel are limited and could be

improved. 36. The suggestion I would recommend the student support services offered at city is that they should

also hand out the athletics calendar so students can als enjoy the athletic events and show their support to the athletes.

37. There ok



Appendix B: Survey Instrument







Appendix C: Item Analysis



Sense of Belonging

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1. I am engaged in activities at City College outside of class.

10% 14% 28% 34% 14% 11% 22% 23% 33% 11%

2. I have been exposed to diverse opinions, cultures, and values.

3% 4% 16% 49% 29% 3% 3% 10% 49% 33%

3. Faculty/staff have treated me with respect regardless of my race/ethnicity, gender, sexual orientation, religious affiliation, or age.

3% 2% 6% 37% 52% 2% 1% 6% 37% 54%

4. I know where to seek help on campus if I have a conflict with faculty/staff.

8% 14% 8% 37% 34% 6% 13% 10% 41% 31%

5. I have developed close relationships with other students.

8% 9% 23% 40% 21% 6% 8% 31% 35% 20%

6. Other students have treated me with respect regardless of my race/ethnicity, gender, sexual orientation, religious affiliation, or age.

3% 2% 10% 44% 42% 2% 2% 6% 53% 37%

7. I know where to seek help on campus if I have a conflict with other students.

7% 16% 17% 35% 25% 3% 17% 16% 39% 24%

8. I feel safe on campus. 4% 4% 19% 45% 28% 1% 5% 21% 53% 21%9. I feel valued at City College. 4% 5% 26% 38% 27% 4% 0% 31% 42% 24%10. Overall, I feel a sense of belonging at City College.

3% 3% 24% 39% 30% 3% 2% 15% 52% 27%

2014 2015

Course/Program Fit

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11. I often feel motivated by my program of study.

3% 4% 25% 43% 25% 4% 8% 18% 49% 21%

12. My courses fit my needs and interests. 2% 3% 17% 54% 24% 3% 3% 15% 50% 28%

2014 2015



Student Experience with Instructors

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13. I am supported by my instructor. 3% 4% 10% 56% 26% 1% 4% 15% 49% 30%14. I am comfortable asking for help from instructors/staff.

3% 3% 13% 49% 31% 1% 1% 10% 61% 27%

15. That instructors are clear about what they expect academically.

4% 3% 10% 50% 33% 0% 1% 10% 56% 33%

16. That instructors motivate me to succeed in my classes.

3% 2% 16% 51% 28% 1% 4% 15% 54% 25%

17. That instructors/staff encourage me to get involved on campus.

5% 8% 20% 42% 24% 3% 6% 22% 51% 19%

18. That instructors show concern for my progress.

5% 6% 16% 46% 27% 4% 6% 23% 44% 23%

19. That instructors/staff recognize my achievements.

3% 6% 21% 43% 26% 4% 4% 22% 49% 22%

2014 2015

Use

During your first year at City College, how often have you used the following services?

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20. Academic Advising/Counseling 5% 40% 47% 4% 3% 1% 14% 38% 37% 5% 6% 0%21. DSPS Resource Center (Disability Support Programs and Services)

86% 5% 5% 1% 1% 2% 89% 4% 5% 3% 0% 0%

22. Financial Aid Advising 25% 51% 18% 4% 1% 1% 24% 59% 11% 1% 3% 1%23. Peer Mentoring 1% 23% 67% 2% 2% 4% 15% 22% 56% 3% 4% 1%24. Student Health Services 74% 18% 4% 2% 1% 2% 81% 15% 3% 1% 0% 0%25. Student Mental Health Services 82% 9% 4% 2% 1% 1% 86% 8% 3% 1% 1% 1%26. Student Success Workshops 15% 50% 28% 3% 1% 3% 22% 46% 27% 4% 3% 0%27. Tutoring 29% 25% 24% 10% 7% 4% 34% 21% 16% 12% 12% 6%28. Library Services 13% 21% 15% 15% 18% 19% 14% 26% 22% 15% 12% 12%29. Student Life 58% 11% 9% 6% 5% 11% 63% 10% 9% 4% 3% 12%

2014 2015



Student Support Services: Satisfaction

Rate your level of satisfaction with the following services during your first year at City College.

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30. Academic Advising/Counseling 2% 20% 38% 2% 37% 4% 3% 21% 35% 37%31. DSPS (Disability Support Programs and Services)

1% 78% 11% 2% 9% 7% 1% 73% 12% 7%

32. Financial Aid Advising 6% 34% 39% 6% 15% 7% 5% 31% 39% 18%33. New Student Orientation 6% 22% 46% 1% 26% 3% 5% 29% 33% 29%34. Peer Mentoring 1% 17% 36% 3% 43% 3% 5% 12% 39% 41%35. Student Health Services 3% 62% 21% 1% 13% 4% 1% 64% 18% 12%36. Student Mental Health Services 3% 68% 16% 1% 12% 3% 5% 67% 18% 7%37. Student Success Workshops 2% 33% 41% 3% 21% 4% 7% 29% 43% 17%38. Tutoring 6% 31% 33% 3% 28% 1% 7% 32% 24% 36%39. Library Services 2% 22% 38% 2% 35% 1% 1% 20% 40% 37%40. Student Life 1% 56% 24% 3% 17% 4% 1% 54% 16% 24%

20152014

Development

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41. I have been able to manage my time effectively.

4% 11% 25% 47% 13% 3% 15% 15% 49% 17%

42. I have developed effective study skills. 2% 11% 24% 48% 16% 3% 13% 15% 54% 15%

2014 2015

Challenges to Completion

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43. My work schedule interferes with my schoolwork.

6% 9% 55% 22% 8% 16% 19% 38% 15% 11%

44. Financial problems will keep me from completing my first year of college.

14% 11% 55% 13% 7% 15% 38% 28% 8% 11%

45. Family responsibilities interfere with my schoolwork.

11% 14% 45% 21% 8% 15% 20% 26% 26% 14%

2014 2015



Documents

First Year Student Challenges & Needs Survey - sdcity.edu Year... · online survey was sent to students in May 2014. ... Library Services ... City College First Year Student Challenges