F L E E T C U S T O M E R S U P P O R TH e l p i n g Yo u M a n a g e Yo u r F l e e t

See your Ford or Lincoln Dealership or Ford Authorized Distributor for two-year/unlimited-miles service part warranty information.

NO COMMERCIAL EXCEPTIONS

H e l p i n g Yo u M a n a g e Yo u r F l e e tThe programs within this brochure are designed to be used as either

stand-alone applications or blended together.

We offer a network of dealerships that operate with your commercial interests in mind – and that may mean less downtime for your fleet.

Ford Parts provide original equipment design and fit for your Ford, Lincoln and Mercury vehicles to help restore new-vehicle-like performance and reliability.

Plus, all Ford Parts are backed by Ford Motor Company and built with the engineering expertise from a manufacturer with more than

100 years of experience.

The name says quality, dependability and performance. Motorcraft® parts are designed specifically for Ford, Lincoln and Mercury vehicles and have undergone extensive laboratory and on-road testing.

Our comprehensive product line is built to maximize the performance of Ford, Lincoln and Mercury vehicles.

Labor costs may have a limit. See your dealer for a copy of the limited warranty.

Labor costs may have a limit. See your dealer for a copy of the limited warranty. Motorcraft® is a registered trademark of Ford Motor Company.

Committed to Supporting Your Needs

Ta b l e o f C o n t e n t sConvenient hours and “no appointment necessary.” 4Maintenance and light repair service for all makes, including name-brand tires.

Transportation Solutions 5Business Preferred Network dealerships are specially qualified to look after your commercial transportation needs, including sales, parts, service and finance.

Ford Collision Replacement Parts 6Getting the right parts is critical to long-term vehicle performance.

Peace-of-mind Protection 7-8Savings on vehicle maintenance, service and repair costs.

Consolidated Billing Program Features – 9Simplified management for your entire fleet, including non-Ford vehicles and trailers.Parts Billing Program Features – 9Convenience and control, with support of Ford-Lincoln Dealers and Ford Authorized Distributors.Online Business Reports and Invoices – 10-12Supported through fleetcare.ford.com with no added costs.

Ford Telematics 13-14

Maintenance and Repair Features: 15Pay-as-you-go consolidated invoicing. Guaranteed/prepaid option. The choice of additional fleet services.

Log on to a better way to get parts, featuring 16VIN search capability and part availability.

Ford Powertrain Assemblies: Gas and Diesel Engines, Transmissions 17Nationwide Warranty. OEM Quality and Fit. No-Risk Core Return Credit.

Important Contact Information 18Websites and Phone Numbers

T h e Q u i c k L a n e® A d v a n t a g eQuick Lane Tire & Auto Centers provide the convenience of a “no appointment necessary” service approach. Open 12 hours a day, Monday through Friday, plus Saturday hours as well … featuring factory-trained technicians well-versed in vehicle maintenance.

S e r v i c i n g A l l M a k e s a n d M o d e l sQuick Lane Tire & Auto Centers perform scheduled maintenance and light repair work on all makes and models using Motorcraft® and other quality parts at competitive prices. Our stores offer the ease and convenience of an aftermarket repair shop, with the quality and commitment of a dealership service department.

A N a t i o n w i d e N e t w o r k F e a t u r i n g : • Oil Change and Essential Maintenance • Brake Inspections and Repairs • Alignments • Shocks and Struts • Air Conditioning Services • Belts and Hoses • Wiper Blades • Alternators • Suspension and Steering • Name-Brand Tires

• Safety Inspections • Battery Test and Replacement • Minor Engine Tune-Ups • Vehicle Check-Up (VCU) Reports • Lamps and Bulbs • Cooling System Maintenance • Transmission Service

A d d e d C o n v e n i e n c eVisit quicklane.com to find the nearest location. Call ahead for fleet pricing and billing arrangements. Quick Lane Tire & Auto Centers honor Ford Protect Maintenance Plans and participate in Ford Fleet Care consolidated billing, providing: • Added security and convenience for company drivers • Online service visit detail available for Ford Fleet Care accounts

4

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Tr a n s p o r t a t i o n S o l u t i o n s f o r B u s i n e s s O w n e r sBacked by Ford Motor Company, the Business Preferred Network (BPN) provides commercial vehicle sales, finance, parts and service support. Each Business Preferred Network dealership features a certified staff committed to helping you make decisions without leaving your business unattended.

F o r d O r i g i n a l C o l l i s i o n R e p l a c e m e n t P a r t sIn the event of an accident, you want your vehicle to protect, perform and look like new. Vehicle owners have the right to have only Ford Original Equipment collision replacement parts installed after an accident.

S a l e sDedicated Commercial Account Managers: • Arrange test-drives at the dealership or your place of

business to best accommodate your schedule • Help you tailor vehicles to your needs and turn cycles • Coordinate specifications with recognized vehicle upfitters • Help you navigate through finance options • Explain available Ford programs that support your

business: Ford Protect Extended Service Plans (page 7), Ford Fleet Care (page 9), Commercial Service Plus (page 15) and more

S e r v i c e a n d P a r t sDedicated Commercial Service Staff: • Commercial Vehicle Direct Tow Program provides for

beyond-warranty* towing to the nearest BPN dealership qualified to service your vehicle type and powertrain. Simply call the Ford Motor Company Roadside Assistance number: 1-800-241-FORD (1-800-241-3673)

• Factory-trained technicians understand your Ford vehicles and the importance of keeping them on the road

Dedicated Parts Staff: • Trained to assist with your parts needs • Provide the option of Ford Fleet Care consolidated billing

for enrolled accounts with their own service facilities • Offer Ford Protect Service PartCARE to extend standard

two-year service part warranty. See dealer for details

* For vehicles no longer covered by a New Vehicle Limited Warranty or Ford Protect Extended Service Plan Roadside Assistance coverage.

F i n a n c i n g O p t i o n sFord Credit Commercial Lending Services has a number of financing options that can be tailored to meet your needs (subject to credit approval).

Commercial Retail FinanceFord Credit “traditional” finance program offers competitive rates and flexible terms to suit most business needs.

Commercial Red Carpet Lease (RCL)A net (close-ended) lease provides an ideal option for predictable-use vehicles.

CommerciaLeaseA TRAC (open-ended) lease is designed with business-friendly features that satisfy unique business needs.

Commercial Lines of CreditCommercial lines of credit are available on Commercial Retail Finance, Commercial RCL and CommerciaLease transactions.

Commercial GAPCoverageProvides protection when a financed vehicle is stolen or declared a total loss, and the insurance settlement does not satisfy the outstanding balance on the vehicle.

B P N D e a l e r L o c a t i o n sVisit bpndealerdirectory.com or scan this code with your smartphone. Message and data rates apply. To locate any Ford or Lincoln Dealership, visit fleet.ford.com and select Locate a Dealer at the top site banner. Many

Ford and Lincoln Dealerships in the U.S. may be able to provide service for your vehicle, depending on its application and service needs. Ford Business Preferred Network dealerships are also uniquely qualified and prepared for fleet and commercial vehicle service. If you do not already have a dealership service affiliation, please consider contacting your dealership of choice before towing or presenting a vehicle for service.

Why the Right Parts Matter • Today’s vehicles use more advanced high-strength steels,

exotic metals and composite materials than ever before. • Ford Motor Company vehicles also include highly advanced

crash-avoidance and safety system technologies. • It is critical for these systems to be repaired with parts

that will deliver the intended level of form, function, performance and safety our engineers originally specified.

The only way to be certain you are getting original equipment performance is to use Ford Original Equipment collision replacement parts.

Repair TimeThe use of new aftermarket, salvage or reconditioned parts may take more time to install and may require modifications to achieve an acceptable fit, which may ultimately increase order and repair times. Ford Original Equipment collision replacement parts are readily available at thousands of Ford and Lincoln Dealerships, ensuring fast delivery times.

Original Ford replacement parts are designed to: • Maintain structural integrity. • Provide the best post-repair appearance. • Help retain resale value – don’t let poor fit, finish and

quality reduce the value of your vehicle at the time of resale. • Protect against corrosion/perforation under the Ford

Lifelong Sheet Metal Guarantee. See your dealer for limited warranty details.

To find dealers with select service and parts specialties, visit fleet.ford.com.

Find your closest Ford Dealer Body Shop or Ford Recognized Independent Body

Shop at fleet.ford.com/fleetdealers, then select “Collision General Repair”

or “F-150 Aluminum Repair” from the list of specialties.

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C o m p r e h e n s i v e S e r v i c e P r o t e c t i o n P r o g r a m sFord Protect Extended Service Plans can help eliminate the variability associated with servicing your vehicle, offer a potential reduction in your operating expenses and budget life-cycle expenses. Choose from a selection of maintenance or repair plans individually, or combine them as a comprehensive cost-management tool for your fleet. Lock in tomorrow’s costs at today’s rates and prepay your vehicle maintenance expenses. Plus, no matter which plan you select, Ford Protect Extended Service Plans offer these additional benefits:

P r e m i u m M a i n t e n a n c e P l a n sPremium Maintenance Plans are available to meet your vehicle servicing requirements. Premium Maintenance Plans may be purchased as stand-alone programs or purchased with any new Ford Protect Extended Service Plan. They provide scheduled maintenance service as recommended in the vehicle’s Scheduled Maintenance Guide for the time/mileage selected.

In addition, Premium Maintenance Plans include coverage for selected wear items: • Spark plugs • Clutch disc • Brake pads and linings • Shock absorbers/struts • Engine belts, coolant hoses, clamps and O-ring seals • Wiper bladesAs an added bonus, the Ford Protect Premium Maintenance Plan also includes a diesel exhaust fluid (DEF) top-off for diesel owners anytime the vehicle is in for scheduled service.

See your Ford or Lincoln Dealership for unique exclusions. Prices and plans may vary, but purchased plans are not subject to change. Plan availability, benefits, coverage and provider may vary by state. For use only with October 2015 contract. In Florida, Ford Protect on Ford vehicles is a Service Contract from Ford Motor Company (License #12118). Ford Protect on competitive-make vehicles is a Service Contract from The American Road Insurance Company. Dearborn, MI 48126 (Certificate of Authority #09079). In Texas, Ford Protect is a Service Contract from Ford Motor Service Company (License #SCP-165). Illustrations used in the brochure are for graphic representation only. Repairs needed to any engine, transmission/transaxle and final drive components caused by or resulting from a defect in a non-Ford component, such as an aftermarket-installed turbocharger/supercharger, are not covered. In some cases, the use of Ford Authorized Remanufactured parts is required following expiration of the New Vehicle Limited Warranty coverage.

Component ProtectionRepair cost protection for major vehicle components – from 13 to 1,000+ components, depending on the plan selected.

Emergency Roadside Assistance • Tire change, lockout, out of fuel, battery jump start

and towing assistance (up to $100 per occurrence, $200 for E/F 350 Super Duty® and larger, including Medium Duty vehicles)

• Emergency travel expense (up to $500 within the first three days per occurrence)

• Destination assistance (up to $75) rental car reimbursement

If your vehicle is inoperable and must be kept overnight for a repair covered by the Ford New Vehicle Limited Warranty, you will be reimbursed a set amount per day for up to 10 days (varies for Ford/Lincoln vehicles).

First-Day RentalThis is standard on most component protection plans and optional on Ford Protect maintenance and Cab & Chassis/Cutaway plans. It provides up to two days of rental benefits per eligible service event. It’s a valuable standard benefit for sales and executive car service.

Deductible Options$100 deductible is standard on all component plans. However, $0, $50 and $200 deductible options are available.

TransferableThe remaining coverage can be transferred to a new owner. Transfer fee and restrictions apply. This can add to the resale value of the vehicle.

Backed by FordMost important, a Ford Protect Extended Service Plan is 100% backed by Ford Motor Company, and service is provided at authorized Ford and Lincoln Dealerships in the U.S., Canada and Mexico.

Combine component protection with Premium Maintenance Plan coverage

for added value.

Offers extensive coverage on 1,000+ components:• Engine• Transmission• Front-Wheel-Drive Axle• Rear-Wheel-Drive Axle• Steering

• Brakes• Front and Rear Suspension• Electrical• Air Conditioning and Heating• High Tech

• Safety• Audio• Emissions

Covers 113 essential components:• Engine• Transmission• Front-Wheel-Drive Axle• Rear-Wheel-Drive Axle

• Steering• Brakes• Front Suspension• Electrical

• Air Conditioning and Heating

• High Tech

Covers 84 major components:• Engine• Transmission• Front-Wheel-Drive Axle

• Rear-Wheel-Drive Axle• Steering• Brakes

• Front Suspension• Electrical• Air Conditioning and Heating

Covers all manufacturer-recommended maintenance plus selected wear items:• Spark Plugs• Shock Absorbers• Clutch Disc

• Engine Belts • Engine Coolant Hoses,

Clamps and O-Ring Seals

• Brake Pads and Linings• Wiper Blades• Diesel Exhaust Fluid

1,000+C O V E R S

COMPONENTS

84C O V E R S

COMPONENTS

113C O V E R S

COMPONENTS

29C O V E R S

COMPONENTS

Covers 29 critical powertrain components:• Engine• Transmission

• Front-Wheel-Drive Axle• Rear-Wheel-Drive Axle

P r e m i u m C A R E

P r e m i u m M a i n t e n a n c e

E x t r a C A R E

B a s e C A R E

P o w e r t r a i n C A R E

Consolidated Billing AccountAccount NameSAMPLE FLEET CUSTOMERAccount NumberQ999FC99999

109

F o r d F l e e t C a r e C o n s o l i d a t e d B i l l i n g P r o g r a mThe Ford Fleet Care Program is a parts-and-service billing program offered without enrollment or monthly use fees* to those commercial fleet customers who choose to self-manage their fleet of vehicles. A single consolidated invoice replaces multiple repair orders or part invoices, helping to save administrative time and cost. To learn more, visit the Ford Fleet Care website at fleetcare.ford.com or scan this code with your smartphone. Message and data rates may apply.

W e b s i t e F e a t u r e s (f l e e t c a r e . f o r d . c o m)Available 24/7 for program maintenance, fleet support materials, online Web billing and links to other sites, as noted in Related Sites, below.

M y F l e e t C a r e M a n a g e m e n t To o l *

A page with the specific information that fleet managers ask for most, such as: • Account balance amount • A list of actively enrolled vehicles • Daily reports for current repairs and parts purchases to track activities between invoice periods • Maintenance reports showing the frequency and cost of your fleet’s vehicle maintenance • Expanded date range invoice information

O n l i n e B u s i n e s s R e p o r t s *

Various business reports are available online at no added cost for fleets with a Ford FIN code. A valuable and secure source of information, online reports can be viewed or printed. Examples include:

• Fleet Business Report • Repair Category Report • Vehicle Repair Analysis Report • Parts Report

To register for Ford Fleet Care online reporting, visit fleetcare.ford.com or contact Ford Fleet Care at 1-800-367-3221.

W h o l e s a l e P a r t s B i l l i n g F e a t u r e sThe Wholesale Parts Billing Program extends the same billing convenience from the dealership’s Service Department through the dealership Parts Department, and is offered without enrollment or monthly use fees.* Allows for Ford-authorized or Motorcraft® parts to be purchased over the counter at participating Ford and Lincoln Dealerships or participating Ford Authorized Distributors of Motorcraft brand parts. Can be utilized as stand-alone billing or combined with service billing. Features include: • A dedicated parts account code and card issued for your convenience • Authorization by your designated company representative • The option of FordParts.com billing ... see page 16 for details

*Application approval required. Be sure to review the Ford Fleet Care Program Agreement at fleetcare.ford.com for details. * For fleets with FIN (Fleet Identification Number). For information on obtaining a FIN or Ford Web ID, go to fleet.ford.com and click on the Contact Us tab.

S e r v i c e B i l l i n g F e a t u r e sAll-Make Service Billing SolutionThis service is available for your entire fleet of Ford, Lincoln and Mercury vehicles, as well as non-Ford vehicles and trailers through Ford and Lincoln Dealerships and Quick Lane® Tire & Auto Centers throughout the United States and Canada.

Controlled Spending Limits Set by You — the Customer • Your preset limits requiring fleet approval are displayed

at Ford and Lincoln Dealerships and Quick Lane Tire & Auto Center locations on Ford’s Online Automated Service Information System (OASIS)

Ford OASIS AdvantageOASIS eliminates the need for drivers to carry program identification for service lane support. OASIS: • Displays vehicle information, including repair bulletins,

open Field Service Actions and Ford Protect Extended Service Plan information

• Provides servicing dealers with information on a recent Ford warranty repair performed at any Ford or Lincoln Dealership should the need arise

• Saves you time as Ford warranty and Ford Protect deductibles do not require approval

• No prior approval is required for covered services when combined with Ford Protect maintenance and wear plans or component protection plans

Note: Ford Protect Extended Service Plan service events are included in both invoice and online business reports. See pages 7 and 8 for more information on Ford Protect Extended Service Plan options and coverages.

National Glass ProgramOEM windshield replacement and repair is provided through mobile service at no additional charge with: • Tiered pricing • SoundScreen™ glass replacement to match OE

specifications

Enhanced Roadside AssistanceOffers services beyond New Vehicle Limited Warranty and Ford Protect Extended Service Plan roadside coverages: • 911 emergency dispatch • On-site tire change or replacement • Emergency fuel and fluids • Jump start and lockout assistance • Towing and winching • Call-ahead service appointment

Credit ApplicationDownload the Ford Fleet Care credit application to enroll.

Related SitesSee page 18 for URLs. Fast access to links to help you locate: • Ford and Lincoln Dealerships • Quick Lane Tire & Auto Centers • Maintenance schedules • Ford Protect Extended Service Plan information

Electronic BillingView your current bills online at your convenience: • Download to Excel and sort your billing by repair order,

date, VIN, unit number, dealership and amount

EFT Payment AvailableProvides a safe and cost-effective payment method, reducing the possibility of a payment being lost or delayed in transit.

To learn more, visit the Ford Fleet Care website at fleetcare.ford.com or scan this code with your smartphone. Message and

data rates apply.

Consolidated Billing ProgramINVOICE

Invoice No: GSM811111Invoice Date: 01- Dec-20XX

Due Date: 01- Jan- 20XX

Total Repair Cost: $3,385.72

Total U.S. Sales Tax: $203.09

Total Canadian GST/HST: $0.00

Total Canadian PST: $0.00

Total Canadian QST: $0.00

Total Administration Fee: $0.00

Total Amount:

Please call 1-800-367-3221 if balances are not paid in full

To:

ABC FLEET000000/00000123 MAIN STDEARBORN, MI 48124

Attn: FLEET ADMINISTRATOR

Please Make Check Payable To: Please include Invoice No GSM811111on check remittance when submitting payment.

Dept 121801Ford Fleet Care ProgramPO Box 67000 Payment Term Net 30 Days from Invoice Date.Detroit, MI 48267-1218 Overdue Invoices will be assessed a 2%Tele: 1-800-367-3221 Late Fee

$3,588.81

Consolidated Billing ProgramREPAIR NOTIFICATION SUMMARY

Bill To:ABC FLEET - 000000/00000 Attached Invoice No: GSM811111123 MAIN ST Attached Invoice Date: 01-DEC-20XXDEARBORN, MI 48124

Payment Term Net 30 Days from Invoice Date.Overdue invoices will be assessed a 2%

Attn: FLEET ADMINISTRATOR Late Fee

Unit VIN Fleet Approval Services Repair Repair Repair Repair Total Admin TotalNo Sold by Mileage Date Order Cost Tax Fee

0001 12345 1FAFP53XX5F233919 WEST FORD 17390 05-Apr-XX 051756 0.00 0.00 0.00 0.00

0002 12345 1FAFP53XX5F233919 WEST FORD 17055 02-Apr-XX 053283 0.00 0.00 0.00 0.00

0003 13579 1FAFP40XX1F234066 ELM FORD 20879 02-Mar-XX 151195 0.00 0.00 0.00 0.00

0004 24680 1FAFP40XX1F235816 STATE FORD 34522 12-Feb-XX 040161 23.95 1.44 0.00 25.39

0005 15935 1FAFP40XX1F235200 632598 Stebbins Ford 14046 21-Apr-XX 017513 56.26 3.38 0.00 59.64

0006 78693 1FALP40XX1F233914 389562 MAC FORD 19951 29-Apr-XX 087734 1573.88 94.44 0.00 1668.32

0008 25365 1FAFP40XX1F234142 RIVER FORD 23973 11-Apr-XX 364142 0.00 0.00 0.00 0.00

0008 85742 1FAFP40XX1F239850 446112 BLUE FORD 19787 08-Apr-XX 351665 1235.88 74.16 0.00 1310.04

0009 52896 1FAFP40XX1F235753 458236 John Mass Ford 19938 29-Apr-XX 133581 106.92 6.42 0.00 113.34

0010 63956 1FAFP40XX1F234031 Jack Smith Ford 20472 04-Apr-XX 146358 40.90 2.46 0.00 43.36

0011 10959 1FAFP40XX1F234093 568742 CASS FORD 22867 26-Apr-XX 008531 57.69 3.47 0.00 61.16

0012 11052 1FAFP40XX1F235681 897568 PEAR FORD INC. 29780 04-Apr-XX 236780 225.94 13.46 0.00 239.40

0013 12119 1FAFP55XX1W120169 658569 Ridge Ford 36810 05-Apr-XX 083565 64.30 3.86 0.00 68.16

$3,385.72 $203.09 $0.00 $3,588.81Consolidated Billing Program

REPAIR NOTIFICATIONPlease make check payable to:Ford Fleet Care Dept 121801PO Box 67000Detroit, MI 48267-1218

Bill To: Services Sold By: Vehicle Data:ABC FLEET - 000000/00000 Ridge Ford VIN: 1FAFP55XX1W120169123 MAIN ST 123 Maple Street Unit Number: 12119DEARBORN, MI 48124 Dearborn, MI 48121 License Plate: XXX123

(313) 321-8468 Driver: Jane DoeParticipating Business Preferred Network Dealer

Attn: Fleet Administrator Plan:Invoice No: GSM811111-0013 Service: Dealer Service 2007 New Ford Fleet Care OnlyPrior Approval Limit: $50.00 Repair Date: 05-Nov-2008 Options:Currency code: USD Repair Miles: 36,810 <None>Invoice Date: 01-Dec-XX Repair Order No: 073565 Model: 2014 EDGEPayment Terms Net 30 Days from Invoice Date Fleet Approvals: 658569 Expiration Miles: 999,999

Expiration Date: 24-Sep-2018

Line Description Part/Labor Condition Quantity /Time Unit RepairCode Code Price Cost

Comments: REQUESTED AN OIL AND FILTER CHANGER1 1 Filter Asy – Oil FL 400S 82 Misc. (spec. claims) 1 3.98 3.98

2 Oil – Engine XO5W20QSP 5 2.55 12.753 Labor 0 0.00 15.00

Comments: REQUESTED A TIRE ROTATIONR2 1 Tire TIRE 82 Misc. (spec. claims

2 Labor 0 0.00 14.95

Comments: REQUESTED THE AIR FILTER TO BE CHANGEDR3 1 9601 82 Misc (spec. claims) 0 0.00 0.00

2 Element Asy – Air Cleaner FA 1683 1 7.62 7.623 Labor 0 0.00 10.00

$ 64.30

Please refer to Invoice GSF500578-0012 for additional repair detail Admin Fee: $0.00 Tax: $3.86 Total: $ 68.16

Page 20 of 20

Consolidated Billing ProgramINVOICE

Invoice No: QSE0700001Invoice Date: 01-Dec-20XXDue Date: 01-Jan-20XX

Total Cost: $15,336.38Total U.S. Sales Tax: $717.78Total Administration Fee: $ 0.00Total Amount:

Please call 1-800-367-3221 if balances are not paid in full

ABC FLEET000000/00000123 MAIN STDEARBORN, MI 48124

Attn: FLEET ADMINISTRATOR

Please Make Check Payable To: Please include Invoice No QSE0700001on check remittance when submitting payment.

Dept 121801Ford Fleet CarePO Box 67000 Payment Term Net 30 Days from Invoice Date.Detroit, MI 48267-1218 Overdue Invoices will be assessed a 2%Tele: 1-800-367-3221 Late Fee

$16,054.16

Attached Invoice No: QSE0700001Attached Invoice Date: 01-DEC-20XX

Payment Terms Net 30 Days from Invoice DateOverdue Invoices will be assessed a 2% Late Fee

0001 785652 Ridge Ford 01-Dec-XX 060762 4,295.12 55.30 0.00 4,350.420002 459697 Ford 567 26-Dec-XX 963201 10,520.63 631.24 0.00 11,151.870003 393939 LM Dealer 27-Dec-XX 632598 520.63 31.24 0.00 551.87

To:

ABC FLEET – 000000/00000123 MAIN STDEARBORN, MI 48124

Attn: FLEET ADMINISTRATOR

Fleet Seller Purchase Order Cost Tax Admin TotalApproval Date # Fee

$ 15,336.38 $ 717.78 $0 .00 $16,054.16

Consolidated Billing ProgramPURCHASE NOTIFICATION SUMMARY

Please make check payable to:Ford Fleet CareDept 121801PO Box 67000Detroit, MI 48267-1218

Comments: Ordered 10 RotorsR1 1 Fleet Part Sales Partsale 0 0.00 0.00

2 Rotor Assembly DR374B 10 33.72 337.20

Comments: Ordered 20 StartersR2 1 Fleet Part Sales Partsale 0 0.00 0.00

2. Starter Assembly E9Tz 12A112A 20 50.60 1,000.00

Comments: Ordered 8 Pads R3 1 Fleet Part Sales Partsale 0 0.00 0.00

2. PAD XU2Z 2V001AVA 8 55.19 441.52

Comments: Ordered 10 Alternators R4 1 Fleet Part Sales Partsale 0 0.00 0.00

2. Alternator Assembly F6AZ 10346AARM1 10 251.64 2,516.40

Account Info:ABC FLEET – 000000/00000123 MAIN STDEARBORN, MI 48124

Attn: FLEET ADMINISTRATORInvoice No: QSE0700001-0001Currency Code: USDInvoice Date: 01-Dec-20XXPayment Terms Net 30 Days from Invoice Date

Seller:Ridge Ford 123 Maple StreetDEARBORN, MI 48121(800) 367-32218

Participating Business Preferred Network Dealer

Purchase Date: 01-Dec-20XXOrder No: 060762Approval Number: 785652

Billing Info:

Billing Number: Q000FC0XXX0

Authorized By: James BondPlan:FORD FLEET CARE-PARTS PURCHASEPROGRAM

Line Description Part Code Quantity Unit Price Cost

Admin Fee: $0.00 Tax: $55.30 Total: $4,350.42

$4,295.12

Consolidated Billing ProgramPURCHASE NOTIFICATION

Page 1 of 3

1211

S e r v i c e B i l l i n g I n v o i c e

InvoiceCompiles total amount due for the month’s billing: • Replaces multiple invoices • Helps save processing time • Document can be used to submit to your

Accounts Payable Department

Repair SummaryA summary of all current repairs charged to your fleet during the billing period. It provides: • Fleet account unit number (when provided) • Vehicle Identification Number • Fleet approval for repairs • Servicing location • Repair mileage • Dealership repair order number • Totals

Repair DetailConsistent, easy-to-read format includes: • Fleet company • Service provider • Vehicle data, including VIN and your assigned unit number

(when provided) • Description of performed repairs • Condition code – Describes the condition of the replaced part • Tax – As charged by provider

W h o l e s a l e P a r t s B i l l i n g I n v o i c e

InvoiceCompiles total amount due for the month’s billing: • Replaces multiple invoices • Helps save processing time • Document can be used to submit to your

Accounts Payable Department

Purchase SummaryA summary of all current purchases charged to your fleet during the billing period. It provides: • Account number • Approval number per purchase • Purchase location • Totals

Purchase DetailThe top portion of the Purchase Notification identifies: • Fleet company • Service provider • Billing information

The bottom portion of the Purchase Notification identifies: • Comments – From provider regarding purchases • Part code – Parts purchased • Quantity – Number of parts purchased • Unit price – Part price • Tax – As charged by provider • Cost – Total amount for parts purchased

25% 20% 30% 10% 15%15%

1413

Yo u ’ v e g o t q u e s t i o n s :What are my drivers doing? Where are my trucks? Where’s my money going?

W h y F o r d Te l e m a t i c s™? D o t h e m a t h .For more information, go to Telogis.com/ford

M a n a g e V e h i c l e H e a l t h

F o s t e r S a f e D r i v i n g

I m p r o v e C u s t o m e r S e r v i c e

R e d u c e C o s t s

F o r d Te l e m a t i c s™ p o w e r e d b y Te l o g i s® h a s a n s w e r s :

I M P R O V E C U S T O M E R S E R V I C E - See more jobs done wellKnow where your drivers are, where they’ve been and where they’re going to better manage customer expectations. See your business in action from any device, anywhere.

Technology that helps you see into every vehicle

H E L P S R E D U C E CO S T S - Save beyond the fuel spendSave in obvious ways (fuel and labor costs), plus not-so-obvious ways (off-road fuel tax). What you don’t know is costing you.

F O S T E R S A F E D R I V I N G H A B I T S - Reward your best driversHave a window into driving habits, such as safety belt usage, harsh braking, speeding and more, and help curb poor driving habits where it counts – behind the wheel – with access to audible in-cab alerts.

M A N AG E V E H I C L E H E A LT H - Get ahead of maintenanceIdentify issues before they become ISSUES. Proactive maintenance alerts keep resources on the road and productive.

Increase in productivity

Overtime reduction

Reduction in idle time

Reduction in total miles

Increase in vehicle utilization

Reduction in fuel

Source: “Why you need to invest in connected trucks” Frost & Sullivan, 2015

15 16

K e e p Yo u r B u s i n e s s M o v i n gA reliable fleet is essential, whether your business runs one vehicle or 100. You need vehicles you can count on to be out there every day. That’s where Ford Commercial Service Plus™ can help.* Commercial Service Plus is a comprehensive fleet management program. Only available on Ford Credit-financed or -leased vehicles, it assists with all aspects of commercial vehicle ownership and helps you reduce vehicle downtime with:

R e a d y f o r A c c e s s?

FordParts.com gives you 24/7 access, 365 days a year.As a fleet manager, you don’t have time to waste. With FordParts.com at your fingertips, you get 24-hour access to the right parts for the vehicles you service. And the right service for your business.A simple VIN search points you to the exact parts you need, and a simple platform handles the business. It’s the fastest, easiest way to get assembly diagrams, product videos, shipping and delivery options and so much more. It all starts with the click of a button.

At FordParts.com, you’ll find smart features, including: • VIN search capability – locate the Ford and Motorcraft® parts you need with unmatched accuracy • Time-saving functionality – upload multiple VINs from your fleet, and save them for future orders • Allow multiple buyers in your organization to purchase through your account • Comprehensive information on products and training

As a registered customer, take advantage of: • Save to cart – keeps a parts list for easier future ordering • Parts illustrations – clear, expanded views of related parts necessary to complete your job • Payment options – save your credit card, payment and shipping information • Preferred dealership – register with your preferred shopping dealership for custom pricing • Shipping options – choose ground, FedEx flat-rate shipping, overnight or pickup at your dealership

A tool as indispensable as your wrench. Just plug in a VIN to get the right part, right now.

C o m m e r c i a l S e r v i c e Plus S e r v i c e sCommercial Service Plus services are provided by your Ford Motor Company Dealer or other approved national account service outlets (out-of-network charges may apply). Your drivers incur no out-of-pocket expenses at their points of service.

Tw o W a y s t o P a y :

Pay-As-You-GoPay for maintenance or service as it is incurred. The amount is added to the Commercial Service Plus monthly combined invoice.

Guaranteed/PrepaidAll maintenance or service is included in the Commercial Service Plus monthly charge and is guaranteed not to increase over the term of the service agreement. This option is only available on normal-use vehicles (does not cover severe or off-road use) and does not cover vehicle abuse, physical damage or similar misuse of the vehicle.

*Subject to Commercial Service Plus credit approval.

• 24-hour maintenance management and emergency on-road assistance anywhere in the U.S.

• Quicktag Automated License Renewal Program • Fuel Card Program • Accident Management and Subrogation Program • Short-term rental replacement

• Service reminders via coupon book, phone call or email • Consolidated invoices • Reporting:

− On-demand motor vehicle reports − Personal mileage reporting − Fuel card data

Car and Light Truck Maintenance Management Program • Vehicle engineering and equipment specification advice

and consultation (through your dealer) • Vehicle identification advice and assistance • Preventive maintenance schedules and reminders based

on usage and mileage • Cost control and management of all maintenance and

repair at point of sale • Fleet evaluation reports • Access to Ford Dealer and national account service outlets • Replacement vehicle assistance

Options to fit your business needs:• Pay-As-You-Go• Guaranteed/Prepaid

For more information:• Visit fordcsp.com• Call 1-888-443-2257 (ext. 4)• Contact your local Ford or Lincoln Dealership

Get cleared for access today.

Log on to FordParts.com today to register and request sponsorship from

your preferred dealership.

RIGHT TOOL.RIGHT VIN.24/7 ACCESS.

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F o r d P o w e r t r a i n A s s e m b l i e s

Nationwide Warranty • Ford new and remanufactured gas engines and transmissions are covered by a three-year/unlimited-mile warranty.* • Ford new and remanufactured diesel engines are covered by a two-year/unlimited-mile warranty.*

* These warranties are backed by Ford Motor Company and supported by more than 3,000 Ford and Lincoln Dealerships. Labor costs may have a limit. There are no commercial exclusions. See your dealer for details.

OEM Quality and Fit Every Time • Ford Motor Company offers engines and transmissions designed specifically to fit each of its individual vehicle make, model

and year. Our assemblies meet or exceed OE specifications.

No-Risk Core Return Credit • 100% core credit is always provided – never prorated. Returned core must be the same part application as the assembly

purchased. Core must be 100% complete with all parts attached, all fluids drained and returned in original packaging.

Same-Day or Next-Day Delivery • Available with more than 15,000 assemblies at 38 nationwide distribution centers.

Competitive Pricing • We offer the only assemblies backed by Ford Motor Company, and also price them competitively to our dealers.

Call 1-800-392-7946 for in-depth product-specific information from a knowledgeable, factory-trained Call Center Agent.

F l e e t B u s i n e s s A s s i s t a n c e C e n t e r :1-800-34FLEET (1-800-343-5338)

Option #1: To Apply for FIN/Web Support Option #2: Order Status, Invoicing, Government Program Inquiries Option #3: Fleet Service Warranty and Vehicle and Repair Inquiries

R o a d s i d e A s s i s t a n c e :Ford Roadside Assistance: 1-800-241-3673 Ford Roadside Assistance (Canada): 1-800-565-3673 Motorhome Customer Assistance Center: 1-800-444-3311

I m p o r t a n t N u m b e r s :Ford Protect Extended Service Plans: 1-800-521-4144Ford Fleet Care: 1-800-367-3221Ford Commercial Service Plus™: 1-888-443-2257Powertrain Hotline: 1-800-392-7946Owner Guides/Shop Manuals Order Department: 1-800-782-4356

O n l i n e I n f o r m a t i o n :Quick Lane® Tire & Auto Center: quicklane.comBusiness Preferred Network Locator: bpndealerdirectory.comFord Credit Commercial Lending: fordcredit.com/comlendFord Protect Extended Service Plans: fordprotect.ford.comFord Fleet Care: fleetcare.ford.comCommercial Service Plus: fordcsp.comFord Parts: fordparts.comFord Fleet: fleet.ford.com

f l e e t . f o r d . c o m

To order additional copies, please call 1-800-367-3221 or order online at fleetcare.ford.com. FCS35541-16 April 2016