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Fleethire Brochure
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fleethireDeliveringOn Our Promises
Fleet Hire GUARANTEE to
Does your current vehicle leasing provider save you time and money?
No?
“Fleet Hire has become a trusted brand by delivering on its promises through providing exceptional customer service...
How?We are a people to people business...
People have and will continue to be our key investment to success. We are a people to people business that values a partnership approach to the way we do business based upon our core business principles of integrity, fairness, reliability and value for money.
We would be proud to be of service to you and I personally welcome your feedback”. Graham HaleManaging Director
This is not by chance...
5 Key reasons why Fleet Hire has developed high customer loyalty...
We promise to save you moneyNo1:
We will undertake a free of charge cost reduction analysis of your fleet operation to gain a full understanding of your business and your needs. We will then make recommendations as to how and where Fleet Hire can generate ‘whole life’ cost savings for your business.
Alan Lewis, Facilities Manager. Macmillan Publishers Ltd
“The service provided by Fleet Hire is first class. It’s efficient and tailored to our needs and the people we deal with there are always friendly and responsive.”
“I have worked at Fleet Hire for many years, and get a great deal of satisfaction from working in a business that is end to end ‘customer appreciative’ in all that it does. We are all very personable in the way we do business, even first thing on a Monday morning! Please don’t hesitate to contact me if I can be of assistance”
Louise BuxtonCustomer Relationships
Quick & SimpleWe promise to save you time
No2:
No call options, no recorded voicemail, no protracted waiting for day to day decisions. Fleet Hire has a flat decision making structure and streamlined processes to enable fast and direct issue resolution, allowing you to focus your time on your core business.
As part of our continued partnership approach with our customers, our cost reduction team at Fleet Hire will undertake a detailed free of charge review of your fleet operations. Whether you are seeking to reduce costs, improve vehicle choice, or review your fleet policy to meet the changing needs of your business and employees, our team can listen, analyse and recommend a range of solutions.
Fleet Hire consultancy is designed to meet the diverse and changing needs of every aspect of your business that has a vested interest in the vehicle fleet. Our insights and recommendations are supported by extensive operational and change management skills and experience.
Check out our FREE Cost Reduction Consultancy
Managing a company vehicle fleet in today’s environment is a complex issue. Effective cost control, duty of care, legislative changes, health and safety and the endless demands from company car drivers are daily responsibilities faced by businesses over and above your own core trade focus.
Fleet Hire’s outsourcing service is designed to meet your needs and can cover both funded and non funded fleets. We simply manage the vehicle renewal process direct with your drivers on behalf of you managing all matters from creation of your company car policy to manufacturer negotiations.
Fleet Outsourcing
We promise speed, ease and efficiency
No3:
We are reaping the rewards of leading edge IT investment, passing on the benefits of a lower cost to serve to our customers.
STREAMLINED
Pat Dunn, Sodexo Fleet Manager – Sodexo Land Technology, Facilities Management & Building Services
“I am pleased to say that the service that Fleet Hire has provided, and the close working relationship that has developed over the years, is in no small part due to the positive can do attitude displayed by the account manager and supporting team. I would have no hesitation in recommending Fleet Hire to other prospective clients”
“I really enjoy my work and get an enormous sense of pride from seeing how happy customers are with our service. Over the years I have seen Fleet Hire grow and develop into the successful and diversified customer driven business it is today. Long may it continue! Please don’t hesitate to contact me if I can be of assistance”
Sharon RaysonCustomer Relationships
Customer Relationships
Attentive Service
We promise to fulfil your service level requirements.
No4:
By recognising that every customer has different needs and aligning our internal and external service delivery to match the specific needs of our customer segments.
“Fleet Hire have proved efficient, competitive, have listened to our requirements and provided solutions. Drivers are never abandoned even if their problem is outside of the criteria. The strap line on our logo states “Built on relationships” in the case of Fleet Hire and the Brett Group it could not be more applicable.” Colin Smith, Brett Group
“I have enjoyed many years working at Fleet Hire... the people, the culture, the quality and loyalty of our customers make my job really enjoyable, and no two days are the same. This is not just attributable to maintaining competitive pricing, it’s all about delivering on promises, and that is what Fleet Hire do best. Please don’t hesitate to contact me if I can be of assistance”
Heather BrightCustomer Relationships
In short we promise to deliver on our promises.
Our value for money portfolio of vehicle services:
No5:
Our very low people turnover has enabled us to develop knowledgeable, experienced and very personable people who passionately understand that customer loyalty is based upon going ‘that extra mile’. This philosophy is underpinned by our Customer Fulfilment Centre which strives to deliver continual process improvement based on our customer feedback.
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For more information about how we can help get your enterprise moving call us on: +44 (0) 01675
445 100www.fleethire.co.uk
Customer Relationships
For more information about how we can help get your enterprise moving call us on:
+44 (0) 1675 445 100Or visit us online at: www.fleethire.co.uk
fleethireSolihull
Station Court, Old Station Road Hampton in Arden Solihull, West Midlands B92 0HA
T. 01675 445100
Milton Keynes
500 Avebury Boulevard Milton Keynes Buckinghamshire MK9 2BE
T. 01908 540660
