FLIGHT-ATTENDANT TERMINOLOGY

Terms Definitions

ABPAble Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.

A/C AircraftA/C Left The left side of the aircraft, facing forward.A/C right The right side of the aircraft, facing forward.

AEDAutomated External Defibrillator., An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.

Aft Toward the tail section of the aircraftAir Carrier An aircraft operator who is certified by the FAA to engage in air transportation.

ASAPAirline Safety Action Program: A coordinated program between the FAA, ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of disciplinary action.

ATCAir Traffic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.

Base Station The domicile city where crewmembers are indefinitely assigned to work.BEV Abbreviation for a choice of beverage.BLND A passenger manifest code that identifies a passenger who is visually impaired.

BPBoarding Pass: A card or printed paper containing seat location and boarding priority information, which passengers present to a customer service agent in order to gain access to an aircraft for boarding.

BP Status A segment status code in a passenger name record indicating the passenger's boarding priority.BRT BrightBulkhead A dividing wall within the aircraft (usually extends from floor to ceiling)Bulkhead Seat

An airplane seat in the row immediately behind the bulkhead.

CA (CAPT) Captain: (see PIC)Cabin The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.Cabin Crew Refers generally to an entire cabin crew and not a specific flight attendant position.

Calendar DayA period of elapsed time, using either Universal Coordinated or local time, which begins at midnight and ends 24 hours later at the next midnight.

CFRCode of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.

Checklist A formal list used to identify, schedule, compare, or verify a group of elements or actions.Circuit Breaker

A device used in place of a fuse, which breaks and electrical current in the event of an overload.

CLV Crew Life VestCOMP ComplimentaryCONX Connection: A Passenger who is making a connection to another flight to reach a final destination.

CPRCardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.

Crewmember Any person who is assigned to perform duties on board an aircraft during flight time.

CRMCrew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.

CROComplaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.

CRS Child-Restraint System: A government-approved child seat that is designed to protect small

children.CSA Customer Service Agent

CSICabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures within the aircraft cabin.

CXLD CancelledCZ Designator Code For Compass AirlinesDEAF A passenger manifest code that identifies a passenger who is hearing-impaired.Deplane To exit the aircraft under normal circumstances.

DeporteeA person who has entered a country illegally and in formally removed from that country at a later date.

D/HDead Head: A crewmember who is on duty and traveling to or from an assignment on a flight, but is not scheduled to perform any specific duties aboard that flight.

Ditch An emergency landing into water.DL Designator code for Delta Airlines.DOH Date of Hire.

DomesticTransportation between any two points within Puerto Rico, the U.S. Virgin Islands, the District of Columbia, or any state of the United States of America.

DOTDepartment of Transportation: A federal agency that focuses primarily on domestic transportation.

Duty PeriodThe period of elapsed time, using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)]

EFL Emergency Flash LightELS Emergency Light Switch

EmergencyUsed to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.

EMG and EMER

Emergency.

EMK Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)

EMTEmergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.

ESCT A passenger manifest code that identifies a prisoner under law enforcement escort.ETA Estimated Time of Arrival.ETD Estimated Time of Departure.ETKT Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.EVAC Evacuation

EXITA passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.

EXSTA passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.

EXT ExtinguisherExternal Customer

Any person who is not an employee of Compass Airlines with whom an employee interacts.

FAFlight Attendant: An individual who is trained and certified in emergency, first aid, cabin preparation and passenger safety duties.

FAAFederal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.

FAIR Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident, irregularity, concern or question to

management.FAK First Aid Kt.

FAMFederal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.

FAM Flight Attendant Manual.

FARFederal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)

FARFFlight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.

FASTFlight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.

FBIFederal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.

Ferry FlightAn unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

FFDOFederal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.

FIDSFlight Information Display System: Monitors, located in airport terminal, which are used to display flight information to the public.

Flight Crew Refers generally to the entire flight crew and not a specific flight crewmember position.

Flight DeckFD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)

FLT Flight.FO First Officer (see SIC).

FODForeign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp, taxiway, or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle for disposing of foreign object debris.

FOMFlight Operations Manual: A procedures manual of which the Fight Attendant Manual is an accepted part, which is approved by the FAA for Compass Airlines flight operations.

Fuselage The body of an aircraft, excluding the wings and empennage.FWD Forward: Toward the nose of the aircraft.

GEN DECGeneral Declaration Form: An international document that requires flight information, names of crewmembers on board, numbers of passengers on board and a general declaration of health for all souls aboard.

GRND Ground

GSCGround Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.

HAL Refers to Halon 1211 fire extinguishers.

HAZMATHazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health, safety, and property when transported by air.

HDQHeadquarters: The Company facility where Operations Command And Control Center and corporate offices are located

Headwind Wind that is moving in the opposite direction an aircraft is traveling.

I-94 FormA form required to be filled out by passengers traveling without a visa, who are entering the United States, so that their arrival and departure can be recorded.

I/CIntercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.

ILV Infant Life Vest.Immediate Includes spouse, children, stepchildren, grandchildren, parents, stepparents, grandparents,

Family siblings and in-laws.INFLIGHT The department that focuses solely on flight attendants and in-flight cabin procedures.INFO InformationINFT A passenger manifest code that identifies and infant passenger.INOP Inoperative.Interline A procedure of agreement that exists between two or more air carriers.Internal customer

Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.

IOEInitial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.

IRROP Irregular Operation.

ISCInflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).

ITThe department that is responsible for the Company's computer hardware, software, and network systems.

Jet Blast The engine exhaust power produced when an aircraft's engines are running.

JetbridgeAn enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct, protected access to an aircraft from the terminal. Also known as a jetway.

JumpseatJS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.

Jumpseat Authority

JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.

Knots KTS: A speed measurement based on nautical miles traveled per hour.LANG A passenger manifest code that indicates a passenger does not speak or understand English.LAV Lavatory: The official term for an aircraft's restroom.Layover Station

A city where a crew rests while waiting for the next scheduled flight.

Leading Edge The forward edge of a wing.

LEDLight-Emitting Diode: Found on the emergency flashlight, this light gives a continuous visual indication of the battery's readiness.

LEO Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.LH Left HandLOA Leave of Absence

Load FactorThe ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

LOEPList of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.

LogA flight-by-flight record of all operations of an aircraft and its engines, crew, flight time, areas of operation, or other pertinent information.

LRBLLeast Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.

MAASA passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.

MAINTMaintenance: The department responsible for ensuring the aircraft fleet is properly inspected, maintained, repaired and airworthy.

MCD Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.MDT Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

MELMinimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.

Missed Flight Assignment

Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.

MISC MiscellaneousMX A designator code assigned to flights that have been cancelled due to a maintenance problem.Narrpw Bpde Classification of commercial jet aircraft that have one aisle and a maximum of six-across seating.

NON-REVNon-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.

Normal Used to describe routine operations (without malfunctions)NPIE Notification, preparation, impact and evacuation. The four phases of a planned emergency.

NRPSNon-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.

NRSA Non-Revenue Space Available (see NON-REV)

N/SNo Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.

NTSBNational Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.

O2 OxygenOHB Overhead bin.OJI On-the-Job Injury.Operations Bulletin

A change to the manual (that will be included in a later revision) that must be read, then recorded and inserted into the manual immediately.

OPSOperations: The operations center at each station that monitors and disseminates all pertinent flight information.

OT On Time.

OVRWNGOverwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.

PA Public Address/Announcement.

PAX/PSGRPassenger. The word "passenger", as used throughout the Code of Federal Regulations, means any passenger regardless of age unless the in qualified by definition.

PBEProtective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

PCFAPassenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.

PETC A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.

PICPilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)

PNR Passenger Name Record. A computer record of a passenger's information and itinerary.POB Portable Oxygen Bottle.

POIPrincipal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.

PolicyA written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.

PreflightA required inspection of the cabin interior and emergency equipment, prior to passenger boarding, on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.

Pressurizatio A process of controlling airflow into and out of passenger and crew compartments to maintain a

n normal atmosperic pressure for the occupants

ProcedureA logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.

PSPositive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is required to travel on a flight for Company business or operational need.

PSI Pounds per Square Inch.PSK Passenger Service Kit

PSUPassenger Service Unit: A panel located above passenger seats that includes the flight attendant call button, informative signs and/or placards, reading lights, oxygen masks and gasper vents.

PTTPush-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system

PushbackAn aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power, or be towed by the tug.

QRC Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

QRHQuick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.

Ready Reserve

The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.

ReserveA period of time when a crewmember is on-call for duty and must report to work within a specified period of time.

Rest PeriodA period of elapsed time, using Universal Coordinated or local time, when a crewmember is free from duty or responsibility to work.

REVRevision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.

Revenue Passenger

A passenger who has paid a quoted fare for a reserved seat on board an aircraft.

RH Right HandRON Remain over NightRT Recurrent Training: FAA-mandated annual flight attendant trainingSERV Service.

SICSecond in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).

SIDASecurity Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.

Sky TeamA global airline alliance partnership with Delta, Airlines, Aeroflot, AeroMexico, Air France, Alitalia, China Southern Airlines, CSA Czech Airlines, KLM Royal Dutch Airlines, Korean Air, Air Europa and Kenya Airways.

SOB Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).

SOCSystems Operation Control: The Company department that is comprised of Dispatch, Crew Scheduling and Maintenance Control personnel.

SRVA A passenger manifest code that identifies a service animal traveling with a passenger.

SSRSpecial Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).

STBY Standby: Any passenger who is waiting for a seat to become available on a flight.

Sterile Cockpit

The critical phase of flight, which includes all ground operations involving taxi, takeoff and landing, and all flight operations below 10,000 feet (except cruise flight) during which all flight deck communication is limited to operational and safety concerns.

Tailwind Wind that is moving in the same direction an aircraft is traveling.Tarmac A term that describes the ramp areas of the airport.

Taxi The movement of an aircraft on the surface under its own power.TDY Temporary Duty: A temporary assignment to another crewmember domicile.

Temporary Notice

A temporary change to the manual that must be read, then recorded and inserted into the manual immediately, but must be removed on the specified expiration date, or when a cancellation notice is distributed prior to an expiration date.

THRUThrough Passenger: A passenger who has boarded prior to an arrival into a city, but is continuing on to another city.

TSATransportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.

TURB Turbulence

UMNRA passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor).

USPSUnited States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.

USSSUnited States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.

WCHCA passenger manifest code that identifies a passenger who is completely immobile, requires a wheelchair and also a lift device to ascend and descend stairs.

WCHRA passenger Manifest code that identifies a passenger who can ascend/descend steps and make his own way to/from cabin seat; requires wheelchair for distance to/from AC door.

WCHSA passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs, but is able to make his own way to/from cabin seat.

WDO Window.Weight & Balance

A process of measuring the distribution of the payload weight, total aircraft weight, and the resulting center of gravity of and aircraft before flight.

XCM Extra Flight crewmember.XFA Extra Flight attendant.XMK Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)Zone Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.