FLITE2006-2007

Annual ReportRichard M. Cochran, DeanMay 3, 2007

This Year’s Report FLITE People FLITE Kudos FLITE Services & Statistics Progress on FLITE’s 2006/07 Initiatives FLITE Unit Action Plan for 2007/2008 Questions and Comments

FLITE’s Mission Statement

FLITE promotes and advances Ferris State University’s present and future teaching, learning, research and informational inquiry by providing high quality collections, services and instruction.

FLITE People

Arrivals Departures New assignments

FLITE People - Arrivals Cindy Jackson [Administrative Services] Myrna Colon [Access Services Unit, Public

Services] Jodi Shepherd [Public Services] Alison Konieczny [Public Services]

FLITE People - Departures Joan Boroff [Administrative Services] Ray Dickinson [Government Documents,

Patent & Trademark Librarian]

FLITE People – New Assignments Paul Kammerdiner, Government Documents, Patents & Trademarks Librarian

FLITE Kudos

Tenure/Promotion Employee Recognition Years of Service FLITE @ Conferences

FLITE Kudos – Tenure/Promotion

Melinda McMartin, University Archivist and Special Collections Librarian (tenure and promotion to associate professor)

FLITE Kudos – Employee Recognition Ann Breitenwischer -- Coordinator for Michigan Library

Association Education & Curriculum Interest Group Spring 2007 workshop, hosted by FLITE

Yuri Konovalov, Kristy Motz, Fran Rosen -- Presenters at the MLA Education & Curriculum Interest Group Spring 2007 workshop

Kristy Motz served as a judge for the Pi Kappa Delta 2007 National Forensics Tournament hosted at Central Michigan University

Julia Buryk -- Initiated and chaired the RefWorks Training Team; initiated and organized the FLITE "brown bag lunch" discussion series

Jodi Shepherd -- Initiated and chaired the FLITE Promotion Team

FLITE Kudos – Employee Recognition Myrna Colon, Alison Konieczny -- Ferris Employee

Leadership Development Program Scott Atwell -- Reviews published in Music Reference

Services Quarterly, Choice, Ad Parnassum: A Journal of Eighteenth- and Nineteenth-Century Instrumental Music, Fontes Artis Musicae, Notes: The Quarterly Journal of the Music Library Association; abstractor for Répertoire International de Littérature Musicale (RILM )

Christine Jacobs, Lyle Mourer -- Ferris Pride Committee Pat-on-the-Back Award Winners

Richard Cochran – Re-elected to Executive Board of the Michigan Academic Library Council (MALC)

FLITE Kudos – Years of Service Recognized at the Annual Service Awards Celebration, April 24, 2007

Paul Kammerdiner – 5 years Melinda McMartin – 5 years Joe Weber – 10 years Steve Cox – 20 years Maureen Watson – 20 years Lyle Mourer – 30 years Brenda Cook – 35 years

FLITE Kudos – FLITE at MLA (Motz, Scott, Cochran)

FLITE Kudos – FLITE at SCUP(Mid-Atlantic)

FLITE Services and Statistics

Visitors in the Building Use of Study Rooms Use of Extended Hours Area Use of Seminar Rooms/Instructional Studios Use of Collections

Conventional Electronic

“Business” Statistics

FLITE Services and Statistics

Visitors in the Building

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

Jul-01

Jan-02

Jul-02

Jan-03

Jul-03

Jan-04

Jul-04

Jan-05

Jul-05

Jan-06

Jul-06

Jan-07

Use of Study Rooms (checkouts)

0

500

1000

1500

2000

2500

3000

3500

4000

Jul-01

Oct-01

Jan-02

Apr-02

Jul-02

Oct-02

Jan-03

Apr-03

Jul-03

Oct-03

Jan-04

Apr-04

Jul-04

Oct-04

Jan-05

Apr-05

Jul-05

Oct-05

Jan-06

Apr-06

Jul-06

Oct-06

Jan-07

Use of Extended Hours Area

393253

127333333190

2398533

26201851

34768191144

0 500 1000 1500 2000 2500 3000 3500

Jul-05

Aug-05

Sep-05

Oct-05

Nov-05

Dec-05

Jan-06

Feb-06

Mar-06

Apr-06

May-06

Jun-06

Seminar Room/Instructional Studio Usage

0

200

400

600

800

1000

1200

Jan-02

May-02

Sep-02

Jan-03

May-03

Sep-03

Jan-04

May-04

Sep-04

Jan-05

May-05

Sep-05

Jan-06

May-06

Sep-06

Jan-07

Use of Collections – Conventional*

* Books and reserve items

0

2000

4000

6000

8000

10000

Jul-01

Nov-01

Mar-02

Jul-02

Nov-02

Mar-03

Jul-03

Nov-03

Mar-04

Jul-04

Nov-04

Mar-05

Jul-05

Nov-05

Mar-06

Jul-06

Nov-06

Use of Collections – Electronic*

* Online databases

49903

75587178027

242134295866

413851517214

501221600000

0 100000 200000 300000 400000 500000 600000 700000

FY 99FY 00

FY 01FY 02

FY 03FY 04FY 05

FY 06FY 07 [Estimate

]

New Online Resources - 1 ebrary Alldata Global Marketing Information Database (GMID) Elsevier Freedom Collection Sage ejournal package Nature online plus 10-year archive Oxford English Dictionary Online standards packages from IHS

New Online Resources - 2 E-reference books from Oxford University Press,

Gale, Wiley, and Elsevier Resources for College Libraries "Issues & Controversies in American History"

added to Facts on File Westlaw Campus upgraded to Westlaw Campus

Research Foundation Directory Online upgraded from

single-user access to campus-wide access

Major Print Reference Works Acquired

Historical statistics of the United States Encyclopaedia Judaica

FLITE “Business” Statistics

Reference Questions – Monthly

0

200

400

600

800

1000

1200

1400

1600

J uly August Sep Oct Nov Dec J an Feb March April May J une

2001/02

2002/03

2003/04

2004/05

2005/06

2006/07

Library Instruction Sessionsby Semester

0

50

100

150

200

250

300

350

400

2000 2001 2002 2003 2004 2005 2006

Num

ber o

f Ses

sion

s

Fall Winter Summer Total

Interlibrary Loan Transactions

500

1,500

2,500

3,500

4,500

5,500

1997-98 1998-99 1999-2000 2000-01 2001-02 2002/03 2003/04 2004/05 2005/06

Num

ber o

f Tra

nsac

tions

Lending

Borrowing

Acquisitions Expenditures Summary

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

1999-2000 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07projected

Fiscal Year

Acquisitions Expenditures by Format

$0

$200,000

$400,000

$600,000

$800,000

Books Electronic Serials

Books $186,206 21% $238,533 22% $155,000 14%

Electronic $103,574 12% $369,207 34% $477,000 44%

Serials $590,000 67% $478,555 44% $444,000 41%

FY99 FY06 FY07

Books Added to Collection

-500

500

1500

2500

3500

4500

5500

6500

FY98 FY99 FY00 FY01 FY02 FY03 FY04 FY05 FY06

No.

of T

itles

Titles Purchased Donations Added

Cataloging & Collection Size - 1 Titles cataloged in FY06: 42,969 (includes

25,669 batchloaded records from ebrary; in-house cataloging =17,300 records)

New books purchased in FY06: 6060 titles Gift books added in FY06: 668 Total books added in FY06: 6728 Total number of databases on FLITE's database

access pages: 107

Cataloging & Collection Size - 2 Total number print subscriptions and standing

orders: 1220 Total number microform subscriptions: 132 (this

is a big decrease from last year since we've cancelled microform subscriptions that are duplicated electronically and replaced some microform subscriptions with print subscriptions)

Total number of unique online periodicals: 15,536

Archives and Special Collections - 1 University Archives

138 donations accepted (slight decrease from 2005 when there were 141 donations)

Significant donations include: faculty load reports, records of the VP for Student Affairs, framed student photographs from College of Allied Health, TAC)

Continued to assist with the Michigan History course, presented in historical methods resource course

Received Merit Grant; traveled to State Archives and Bentley Historical Society; added significant materials to website

Approximately 30-35 reference requests per month

Archives and Special Collections - 2 Special Collections

Began Institute for Scholarly and Academic Racism (ISAR) collaboration, worked with 3 students on processing

Unveiled new website for library displays; hired 1st student assistant

Began the promotion of Ferris Institutional Repository (FIR)

Archives and Special Collections - 3 Inactive Records Center

174 boxes accepted (an 11% increase over 2005 numbers, includes records from all divisions of the university)

43 boxes destroyed (using certificate of destruction process)

Average 6-8 requests per month

Media Production Accomplishments - 1

Averaged 70 hours of classroom shoots per month.

Nearly doubled playback hours on Ferris Television (from 12 hours/week to 20 hours a week).

Scheduled and programmed audio for streaming of Ferris basketball and hockey.

Shot, edited, and produced Fall 2006 Commencement DVD.

Broadcasted campus and community events calendar on Ferris Cable Television.

Media Production Accomplishments - 2 Edited hockey highlights for air on Fox Sports

Detroit. Supported two-way video instruction. Converted various media into a digital format. Created animated slideshows set to music. Created banners and posters for the Ice Arena

to increase Ferris visibility on national television coverage.

Media Production Accomplishments - 3 Created posters for the Mechanical Engineering

Technology and Mechanical Design Department for the Rube Goldberg competition; FSU students placed first in the national competition.

Created posters and displays for Math/Science Center students who placed second in the world in 2006 and first nationally in 2007 (world competition not yet held).

Designed and implemented new Ferris Cable backgrounds.

Produced HVACR recruitment PowerPoint presentation.

Progress on FLITE 2006/07 Initiatives

Pillar 1 - Learning-Centered University Continued expansion of important new digital resources

(ejournals, ebooks and the beginning of an electronic reference collection). Use of FLITE’s online resources is up over 22% from last year, almost every month last semester broke a record; more than 600,000 hits are expected in 2006/2007.

Virtual reference assistance (via chat and email) usage increased 11% over the previous year (total of 1,008 transactions in FY2005-06).

New service initiatives are popular; 1,327 faculty and students users have begun using RefWorks since its launch in summer 2006. In-building laptop computer lending began in Sept. 2006; the 5 units circulated 1,264 times by the end of February 2007.

Pillar 1 - Learning-Centered University FLITE-wide noise policy designed to control, but not

outlaw, conversation and cell phone use was rolled out in late 2006. Special signage signaling designated quiet zones and staff intervention seem to be helping.

Strong library instruction support of FSUS program – worked with 93% of sections, up from 56% in Fall 2005; overall instruction sessions up 18%.

Pillar 2 - Work Together Partly due to the success of filling all vacant positions

in FLITE in 2006, many teams, and committees are now actively working on major projects and/or addressing significant issues, including assessment, web and online catalog development, and promotion of services.

Continued internal policy, procedure, and work process documentation effort; and posted the documents on FLITE’s intranet.

Pillar 2 - Work Together University Archives continued coordination of

campus-wide records management program and development of FSU historical collections.

Supporting the Academic Affairs grants office initiative, FLITE upgraded its license to give campus-wide access to the Foundation Directory Online.

Pillar 3 - Create an Engaged Campus Library faculty, staff, and administrators participated in

and contributed to many university-wide engagement projects, e.g., American Democracy Project, Martin Luther King Jr. Week activities, FerrisConnect development, Web portal development, Banner Live!, Ferris Pride Committee. Five FLITE employees also worked as adjunct faculty in four colleges in 2006/2007.

Refocused FLITE display program; enhanced quality and visual appeal of displays by engaging Media Production’s design services.

As a result of installing a new cable playback system in 2006, Ferris Cable broadcast hours nearly doubled to 20 hours per week, with no added staff.

Unit Action Plan Submission 2006/2007

Continue FLITE’s goal to provide seamless, reliable access to information.

Improve interlibrary loan and document delivery by completing ILLiad software implementation; upgrade current scanner ($1,200–$1,500).

Continue to work on the development of a library module in FerrisConnect and revise and update library-related content delivered via MyFSU portal.

Use FLITE’s Web Development and Catalog Development teams to identify, diagnose, and resolve issues that inhibit full utilization of resources

Continue FLITE’s goal to provide seamless, reliable access to information.

Implement Innovative’s new Encore interface to expand utility of FLITE’s online catalog (note: NGF funding already secured).

Work with IS&T to determine feasibility of Innovative’s LDAP product for streamlining access to licensed databases for external patrons.

Improve FLITE communications and service cohesiveness.

Create a reference desk blog to enhance internal communication efforts.

Complete IT support responsibilities documentation and plan for the co-location of help desk staff with reference desk staff (possible minor cap).

Augment FLITE’s promotional and instructional efforts.

Continue developing new Web content and launch a library news blog.

Using Captivate software, develop mini-tutorials tailored for placement in FerrisConnect, FLITE’s website, and/or DVD.

With Media Production staff, begin developing instructional CDs or DVDs for distance education students. Hire an MP student dedicated for FLITE jobs.

Reprise Media Production promotional activities in 2008.

Continue FLITE’s assessment and evaluation of service efforts.

Analyze 2007 LibQual customer service survey results; plan and offer drill-down focus group discussions on selected issues in Fall 2007.

Promote and offer the SAILS (Standardized Assessment of Information Literacy Skills) test in Spring 2008.

Investigate available electronic resource management (ERM) systems for detailed tracking of licensed electronic resources use.

Review effectiveness of new book promotion activities begun in 2006.

Other Initiatives Expand the laptop lending program with the

purchase of five new Dell laptop computers (approximate cost: $1,500 each = $7,500).

Engage Public Services, Media Production, and the FCTL to develop a learning objects repository.

Investigate streaming-video production and distribution options for FSU.

Other Initiatives - Presidential Task Forces

Support through purchases (materials on health and wellness); develop handouts and Web pages to highlight FLITE resources pertinent to task forces (health and wellness, scholarships); research and produce a brochure promoting health in FLITE (power walking on a designated path in FLITE, cardio-vascular workout for climbing stairs, etc.); stimulate interest in FSU (promote enrollment) among local K-12 students by expanding tours and presentations for local schools.

QUESTIONS AND COMMENTS

Thanks for coming!