Florida Relay & CapTel Florida Relay & CapTel ReportReportFlorida TASA MeetingSid Minnick, Product Marketing Manager

Greg Denes, Channel Manager

October 25, 2013

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AgendaAgenda

• TRS Traffic

• CapTel Traffic

• Outreach

• Updates

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TRS TrafficApril 2013 – September 2013

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TRS Total Session MinutesApril 2013 – September 2013

TRS Trend

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June 2012 – September 2013

TRS Call Type Comparison

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April 2013 – September 2013

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Center Distribution of Florida Relay Traffic2rd Quarter 2013 (April-June)

Total Florida Relay Calls – 219,572Calls Received in Miami Call Center – 184,15883.9% Handled in Miami

Center Distribution of Florida Relay Traffic

Total Florida Relay Calls – 244,407Calls Received in Miami Call Center – 222,08490.9% Handled in Miami

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3rd Quarter 2013 (July-September)

Florida Relay Customer Contacts

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CapTel TrafficApril 2013 – September 2013

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Total CapTel Session MinutesApril 2013 – September 2013

CTS Trend

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June 2012 – September 2013

OutreachMay 2013 – September 2013

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Outreach – Events AttendedMay 2013 – October 2013

10 May 12 May PBCAD Night at the Movies Palm Beach

16 May 1 May 32nd Annual Broward Aging Conf. Pembroke Pines

22 May 22 May Fearless Caregiver Conference Stuart

10 Jun 10 Jun HLA Greater Miami Presentation Miami

27 Jun 27 Jun Plant City Fun Fest & Jamboree Plant City

19 July 21 July BACES Central Orlando

25 July 25 July Fearless Caregiver Conference Boca Raton

26 July 26 July Boomer Times Expo Hollywood

8 Aug 8 Aug Lifestyles After 50 Expo Sun City Center

12 Aug 14 Aug Florida Conference on Aging Orlando

22 Aug 22 Aug Naples Chamber of Commerce Expo Naples

23 Aug 23 Aug Lifestyles After 50 Expo Dunedin

7 Sept 8 Sept Emerald Cost Home & Health Expo Fort Walton Beach

3 Oct 3 Oct 50+ FYI Expo Winter Park

5 Oct 5 Oct DisAbilities Expo Davie

11 Oct 11 Oct Family Physicians Group Forum Orlando

17 Oct 20 Oct Florida Assoc. of the Deaf Conf. Tampa

13 Apr© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.15

Outreach – Upcoming Events28 Oct 30 Oct 2013 SE Regional Institute on Deafness Conf. Lake Buena Vista

9 Nov 9 Nov Walk4Hearing Jacksonville

10 Nov 10 Nov Lifestyle Festival / Veteran Parade West Palm Beach

15 Nov 15 Nov Central Florida Parent Center Webinar Orlando

17 Nov 17 Nov Waving Hands Picnic & Deaf Expo Miami

23 Nov 23 Nov Communication Access & Technology Expo Tampa

5 Dec 5 Dec Fearless Caregiver Conference Miami

7 Dec 7 Dec HSCF, Family Walk Day: Walk with the Animals Miami

...and more to come.

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Outreach – Event Photos

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DisAbilities Expo at Nova Southeastern – Davie

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Outreach – Event Photos

Florida Conference on Aging – Orlando

Outreach – Event Photos

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FAD 2013 Conference – Tampa

Outreach – Event Photos

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50+ FYI Expo – Winter Park

BACES Central – Orlando

Fearless Caregiver Conference – Boca Raton

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Florida Relay Banner Stand

New Florida Relay Banner Stand

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Actual number of StarLines inserted in FL bills for this issue:English: 924,690 Spanish: 45,736 E-Bill Customers

AT&T Florida Bill Insert – Bifold

Updates

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It Can Wait…

AT&T, along with the other major wireless carriers, continues to invest in the “It Can Wait” campaign. The nationwide campaign promotes no texting while driving.

Already, 1.2 million people have pledged not to text and drive. Visit ItCanWait.org to take the pledge.

Consider this:

Over 100,000 accidents a year involve drivers who are texting.

Those who read and send text messages while driving are 23 times more likely to be in a crash.

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Questions?

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