Florida’s Certified Public Manager Program Ben Green Florida Center for Public Management Askew...
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Florida’s Certified Public Manager Program Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University
Ben Green Florida Center for Public Management Askew School of
Public Administration at Florida State University
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What is CPM? A nationally- recognized, comprehensive training
and development program for public sector managers
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38 states currently accredited Created to fill vacuum in public
management Modeled on CPA program: trained, tested, & certified
A National Program
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National Certified Public Manager Consortium Florida Society of
Certified Public Managers CPM Linkages in the U.S.
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Floridas CPM Success Story Founded in 1979 at FSU FCPM
administers and delivers One of largest programs in the U.S. Over
4,300 graduates as of August 2013 Program has grown
dramatically
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Who Participates in CPM? 35 State Agencies: ACHA, DACS, DFS,
DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR,
Department of State, DOT, FHP, OPPAGA 31 Constitutional Officers:
Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs
Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake,
Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole. 83
County Governments: Alachua, Baker, Bradford, Brevard, Broward,
Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake,
Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange,
Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota,
Seminole, Sumter, Volusia, Washington. 40 City Governments: Apopka,
Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach,
Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake
City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon,
Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay,
Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg,
Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter
Park
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Originally published June 11, 2007 in The Tallahassee Democrat
Management training program has its benefits By Bill Cotterell [CPM
is] really a neat program, a win-win-win proposition for employees,
employers and taxpayers. "What a good job it's done in teaching us
to always keep reinventing ourselves," said Barbara Ford-Coates,
the Sarasota County tax collectora 1992 graduate of the CPM program
and a big believer. Ford-Coates said [that] studying public
administration in the classroom doesn't offer immediate
opportunities to apply what you've learned in a real office; the
CPM program requires such real-life participation. "It's just the
class of all classes," she said. With state and local governments
increasingly forced to do more with less, with competition for good
workers rising, with much of the public convinced - right or wrong
- that government everywhere is bloated and unresponsive, it's good
to have a system for professionalizing management.
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Florida Trend Magazine Recognizing Real Pros in Government I
believe that professional training programs like the Certified
Public Manager program are important for all of us. Innovations
along with the professionalism and high standards encouraged in
programs like CPM, have a direct impact on taxpayers well-being.
And thats always good for business.
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Goals To develop reflective practitioners and learning
organizations
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Program Structure Eight 4 day classes Called Levels 1-8 32 days
of training Experiential based Emphasis on group activities Balance
of theory & practice
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CPM Curriculum- The Inverted Pyramid Level 1: Individual
Management Level 2: Teams Level 3: Organizational Issues Level 4:
Graduate School: The Big Picture Level 5: The Future Level 6:
Systems Thinking Level 7: Policy Level 8: Graduation Making It Real
Level 1 Level 2 Level 1 Level 2 Level 3 Level 4 Level 5 Level 3
Level 4 Level 5 Level 6 Level 7 Level 8 Level 6 Level 7 Level
8
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Level 1 focuses on management one-on-one Topics:
Transformational Leadership Personal style Delegation Motivation
Goal-setting Performance Feedback Coaching & Counseling
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Level 2 expands the focus to groups and teams Topics: Group
dynamics Conflict Team leadership False Consensus Problem-solving
Decision making Process improvement
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Level 3 emphasizes organizational issues Topics: Productivity
& Quality Organizational communication Information Technology
Emotional Intelligence The Sterling Process Project Management
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Level 4 deals with big picture organizational issues Topics:
Power Ethics Organizational Culture Organizational Change
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Level 5 examines how government must adapt to the future
Topics: Social change and its Impact on Public Management
Generations at Work Changing Values in America Strategic planning
and budgeting Organizational designs for the future Organizational
dynamics
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Level 6 teaches the systems approach to management Topics:
Systems thinking Real-world applications of systems thinking
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Level 7 is an in-depth seminar on public policy Topics: Policy
Development Policy Argument & Critique Policy Models Making
Policy Presentations
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Level 8 is the CPM graduation class, held annually. Organized
around break- out sessions, presenters discuss the latest issues in
public management and the application of CPM principles in real
life. The final day is the graduation ceremony.
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More info at www.fcpm.fsu.eduwww.fcpm.fsu.edu
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Is this on the test? National Consortium requires 300 contact
hours to become a CPM Sofor every Level, you must complete an
assignment and an exam Exams are take-home, open-book Some
assignments are done on your own, some as a group Some you work on
in class, others are done after class FCPM does NOT assign
deadlines for completing homework Its up to YOU to get it
done!
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All Homework is Pass-Fail You upload assignments & exams to
our website Graded within 60 days, usually sooner Best case
scenario: you get an email saying Assignment completed Worst case
scenario: you get an email telling you how to correct it
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The Big Questions: Does CPM make a Difference? What is the
Return on Investment (ROI)?
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DR. MARGUERITE FOXON DAVE BASARAB PERFORMANCE IMPROVEMENT
CONSULTING Evaluation of Certified Public Manager Program Florida
Department of Children and Families June 2010
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Evaluation of Certified Public Manager Program Since 2006, DCF
has sent 300 employees to CPM Approximately 135 projects have been
undertaken by CPM enrollees Three projects, alone, have reported
documented annual savings of $360K. Key Findings
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At least one project was implemented state-wide Others resulted
in significant improvement in re- engineered processes, redesigned
jobs, reduced cycle time, and increased customer satisfaction. Key
Findings Evaluation of Certified Public Manager Program
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The Bottom Line: It is therefore reasonable to assume CPM is
providing value well beyond its cost. Key Findings Evaluation of
Certified Public Manager Program
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All graduates/enrollees consider CPM relevant and applicable to
their job and the agency. Over 90% of the respondents reported
applying CPM content to their work setting. The program is
achieving its goal of professionalizing DCF supervisors and
managers through the development of a core group of committed and
exemplary leaders in higher level skills. Key Findings
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Evaluation of Certified Public Manager Program Some managers
are unaware that projects have been implemented and are benefiting
the agency. The inability to leverage the high impact work done by
project teams represents a major unrealized value to DCF. Manager
support is the key to ensuring widespread application of the
content and institutionalization of the leadership principles
taught in CPM Key Findings - Shortcomings
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Survey Results Enrollees & Graduates Evaluation of
Certified Public Manager Program
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Survey Results Managers Evaluation of Certified Public Manager
Program
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Survey Results Managers Evaluation of Certified Public Manager
Program