IT Managed Services That Save Your Time

and Resources

How Flight Case

Visit - http://www.fltcase.com

IT managed services• Analyze the SIP Logs, Call legs, CDR, to find the fault in A-Z route of

different vendors and replace with the best route.• Troubleshooting and Maintenance of various soft switches such as Veraz,

Nextone, Sansay, Sonus, MVTS, TBC• Also soft switch I-Gate 4000Pro & 4000 and Media Gateways servers,

Cockpit, Telarix, Denver, Palladian and SBC.• Installation and configuration of various types of switches & gateways• Coordinating with client /vendor stakeholders if and when required

What are Managed Services, and Why Should You Care?

Managed services let you offload specific IT operations to a service provider, known in tech parlance as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues

Our Services Managed Service Provider Engineering (All Tiers/ Levels) Network Operations Center personnel(All Tiers/ Levels) Telecom Management Services Outsourcing Services Sales / Account Management Services Business Analysis and Rate Administration Legal /Contract Administration

Managed Service Provider

Flight case IT Managed Services, our Organization is a Network Operations Solutions provider and well-received managed service provider . We support clientele varying from supporting network operations of niche telecom companies to Managing/Reporting/ Accounting/Data Analysis tasks for companies based in United States & Middle East.

With our Telecom/IT based managed service provider , we take full responsibility for running your backend Operations of NOC/Engineering services; day to day switch maintenance as well as we can take care of your Rates/Billing activities.

Network Operations Center Personnel

change to Network monitoring center

• Troubleshooting at Level ½ on VOIP Platforms & switches• Monitoring and doing initial activity to understand customer/vendor

issues• Trouble ticket management , performance management as per client tools• Handling tickets and responding as per SLAs• Dealing with Vendors (Termination Providers) for all type of technical issue

through Mail or Live Chat• Full understanding of SIP/IP protocols, knowledge of Unix• Configures, testing, and monitoring LAN/WAN equipments and related

soft switches.

Telecom Specialized Software Services

•Middle ware business Services (SOA Architecture) supporting existing

and new clients

•Wireless Web Service to establish communication between

Resellers/Subscriber and Telecom Provider etc

•Upgrading legacy systems to latest upgraded software technologies

•UI enriched applications

Outsourcing Services

Our support services are mainly to monitor and maintain your

network. Our resources are available to provide you the flexibility and

extensive understanding of the underlying principles of management

services. We provide our clients a reliable, cost effective

network monitoring and management solution, matched by quality

driven processes.

Sales / Account Management

Services• Selling of wholesale / retail minutes IP/Data Carrier business

worldwide• Business Development efforts to identify new routes, buy /

sell relationships• IP carriers Account Management and support to all customers

in the region• Create awareness amongst VoIP service providers/ IP carriers/

Channel partners around the world• Take part in marketing initiatives, product development, inter

carrier negotiations

Business Analysis and Rate Administration

• Identify dial codes which should be broken out into the routing tables• Identify sales or other groups for decreases in traffic• Handling Rate Notification from Vendors and Rate update to Customers.• Evaluate new vendor rate sheets and see what volume and savings are

available• Generating margin reports, customer traffic profile reports• Auditing of invoices to determine if issues are rate or volume related• Working with NOC/ appropriate group to identify non-working routes and

remove from LCR and Premium table

Legal /Contract Administration

• Legal Document Review and Management• Pre and Post-trial litigation support services• Advanced legal research and review• Paralegal support services• Legal Clerical Services• Litigation Coding• Legal Research

IT Managed Service Provider

More Reliable Networks Are Our Business

Contact us –Flightcase IT Services P Ltd 7th Street, Fortworth, Texas 76102

Do call on us at:India:18173383724 USA: +18173383710 Visit Our Site - http://fltcase.com/

OR email us at:Info@fltcase.com

Thank You