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Fluvanna Master Gardeners
Orientation Orientation HORTICULTURAL HELP HORTICULTURAL HELP DESK DESK March 31 2015March 31 2015
Donna McCarthy FMG
Fluvanna Master Gardeners
VCE Master Gardeners are volunteers working in partnership with the Virginia Cooperative Extension to encourage and promote environmentally sound horticulture practices in the community through sustainable landscape management
VCE-MGs play a vital role in educating and reaching out to our local communities
Phone (434) 591-1950 or 1955 Website wwwfluvannamgorg
One way we do this is by operating the Horticultural Help Desk at ndash Fluvanna County Extension Office in Fork Union on Route 15 Combined with email coverage from home
Farmers Market at Pleasant Grove Route 53 Palmyra Tuesdays 200 ndash 500 pm from April through October
Fluvanna County Library off route 53 Palmyra one Saturday a month 1130 am to 230 pm
Various Community Events ndash eg FMG Plant Sale in May Old Farm Day in Oct
Fluvanna VCE Staff
John Thompson Unit CoordinatorExtension Agent Agriculture and Natural Resources Animal Science Kimberly Mayo Extension Agent 4-H Youth Development Faye Anderson SCNEP Program Assistant Erin Davis Unit Administrative Assistant
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Orientation Orientation HORTICULTURAL HELP HORTICULTURAL HELP DESK DESK March 31 2015March 31 2015
Donna McCarthy FMG
Fluvanna Master Gardeners
VCE Master Gardeners are volunteers working in partnership with the Virginia Cooperative Extension to encourage and promote environmentally sound horticulture practices in the community through sustainable landscape management
VCE-MGs play a vital role in educating and reaching out to our local communities
Phone (434) 591-1950 or 1955 Website wwwfluvannamgorg
One way we do this is by operating the Horticultural Help Desk at ndash Fluvanna County Extension Office in Fork Union on Route 15 Combined with email coverage from home
Farmers Market at Pleasant Grove Route 53 Palmyra Tuesdays 200 ndash 500 pm from April through October
Fluvanna County Library off route 53 Palmyra one Saturday a month 1130 am to 230 pm
Various Community Events ndash eg FMG Plant Sale in May Old Farm Day in Oct
Fluvanna VCE Staff
John Thompson Unit CoordinatorExtension Agent Agriculture and Natural Resources Animal Science Kimberly Mayo Extension Agent 4-H Youth Development Faye Anderson SCNEP Program Assistant Erin Davis Unit Administrative Assistant
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Fluvanna Master Gardeners
VCE Master Gardeners are volunteers working in partnership with the Virginia Cooperative Extension to encourage and promote environmentally sound horticulture practices in the community through sustainable landscape management
VCE-MGs play a vital role in educating and reaching out to our local communities
Phone (434) 591-1950 or 1955 Website wwwfluvannamgorg
One way we do this is by operating the Horticultural Help Desk at ndash Fluvanna County Extension Office in Fork Union on Route 15 Combined with email coverage from home
Farmers Market at Pleasant Grove Route 53 Palmyra Tuesdays 200 ndash 500 pm from April through October
Fluvanna County Library off route 53 Palmyra one Saturday a month 1130 am to 230 pm
Various Community Events ndash eg FMG Plant Sale in May Old Farm Day in Oct
Fluvanna VCE Staff
John Thompson Unit CoordinatorExtension Agent Agriculture and Natural Resources Animal Science Kimberly Mayo Extension Agent 4-H Youth Development Faye Anderson SCNEP Program Assistant Erin Davis Unit Administrative Assistant
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
One way we do this is by operating the Horticultural Help Desk at ndash Fluvanna County Extension Office in Fork Union on Route 15 Combined with email coverage from home
Farmers Market at Pleasant Grove Route 53 Palmyra Tuesdays 200 ndash 500 pm from April through October
Fluvanna County Library off route 53 Palmyra one Saturday a month 1130 am to 230 pm
Various Community Events ndash eg FMG Plant Sale in May Old Farm Day in Oct
Fluvanna VCE Staff
John Thompson Unit CoordinatorExtension Agent Agriculture and Natural Resources Animal Science Kimberly Mayo Extension Agent 4-H Youth Development Faye Anderson SCNEP Program Assistant Erin Davis Unit Administrative Assistant
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Fluvanna VCE Staff
John Thompson Unit CoordinatorExtension Agent Agriculture and Natural Resources Animal Science Kimberly Mayo Extension Agent 4-H Youth Development Faye Anderson SCNEP Program Assistant Erin Davis Unit Administrative Assistant
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Purpose of the Help Desk
We research and answer questions about home gardening and related landscape issues for residents of Fluvanna County
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
We do not provide this service to residents of other counties or states Instead we refer them to their own VCE office and or Master Gardenershellip
Why
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
There are a few other things we donrsquot dohellip
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
We donrsquot do commercial or farm management ndash refer to Extension Agent
WHY
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
There are a few other things
we donrsquot dohellip
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
bull Donrsquot recommend brand name products - use generic or chemical nameshellip
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
bullDonrsquot use unapproved sourceshellip
hellipUse approved research based referenceshellipsuch as edu sites
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
bull Donrsquot use any reference but the Pest Management Guide when recommending a pest controlhellip
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
FMG Help Desk
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
ps Wear your FMG nametag
Help DeskLOG BOOK
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
What kinds of things do people ask us
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
HD amp FM Data
Help Desk
Problems -
Total Jan - Dec =
69 in 2010
27 in 2011
24 in 2012
38 in 2013
39 in 2014
Grand Total 1309
Farmersrsquo Market Problems -
Total April ndash Oct =
112 in 2010
193 in 2011
157 in 2012
448 in 2013
202 in 2014
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
How do we go about diagnosing plant problems
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Diagnosing the Problem
bull bullID the plant
bull bullWhatrsquos normal Is there a problem
bull bullLook for Patterns (ask for more pictures of plant in landscape or more parts of it)
bull bullDetermine Progression
bull bullDefineDescribe the problem
bull bullAsk Questions amp Synthesize All Info
bull bullResearch Common Problems First
bull bullSend to Lab for DiagnosisConfirmation
bull bullChoose Course of Action
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Nowfor our crystal clear procedureshelliphelliphellip
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Fluvanna Master Gardener Help Desk Forms
bullContact Sheet
bullHORTICULTURE HELP DESKFARMERS MARKET LOG
bullShift Check Off List
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Date Name amp County
ProblemType -
See below
Problem Detail Information Provided - offer soil test kit
Check if FUp
Needed amp Fill out Log
Fluvanna Master GardenersHelp Desk Contact Sheet 2015
1 Cultural Information2 PesticideIPM Requests3 OrnamentalsTree ID4 WeedFungus ID5 Insect ID6 PlantTree Culture Problem7 PlantTree Disease8 PlantTree Insect Problem9 Nuisance Insect Problem10 Other Nuisance Critter11 Lawn12 Ponds13 Plant Recommendations14 Where Can I FindBuy15 Speaker Requests16 Other17 Master Gardener Information
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
HELP DESK LOG
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Virginia Cooperative Extension Fluvanna Master GardenersPO Box 133 Palmyra VA 22963 1048698 Phone (434) 591-1950
HORTICULTURE HELP DESKFARMERS MARKET LOG1048698 Walk-In 1048698 Phone 1048698 Email 1048698 Farmers MarkethellipProblem (ex 010112- 1) ________________-____Date ____________ Plant___________________________CultivarVariety____________________Clientrsquos Name _______________________________________________________________________Phone ________________________Email________________________________________________Address ___________________________________________________________________________City _____________________________________________________State_____Zip______________County ________________________ Volunteer Name ____________________________________ Recommendation for 1048698Home LawnGarden 1048698Commercial Production 1048698LawnLandscape Mgmt 1048698OtherProblem Type (fill in correct number from list)_______1 Cultural Informationhellip 2 PesticideIPM Requestshellip 3 OrnamentalsTree IDhellip 4 WeedFungus IDhellip 5 Insect ID 6 PlantTree Culture Problem hellip 7 PlantTree Diseasehellip 8 PlantTree Insect Problemhellip 9 Nuisance Insect Problemhellip 10 Other Nuisance Critter Problemhellip 11 Lawnhellip 12 Pondshellip 13 Plant Recommendationshellip 14 Where Can I FindBuyhellip 15 Speaker Requestshellip 16 Otherhellip 17 Master Gardener InformationDescribe questionproblem ndash see back for related info to ask about ndash and in addition if sending a sample to VT Plant Clinic use appropriate separate Plant Clinic form for disease diagnosis weed or insect ID ( give sample collection instruction sheet note ndashsend dead insects only) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
AnswerAction Taken 1048713Soil Test Box ampDirections given 1048713 Sample Instructions given 1048713 Website List given _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Referred To 1048713 VT Other ______________________________________________________________________Follow-up RequiredRecommended ______________________________________________________________CLOSEDmdashNo further action requiredCLOSED BY _________________________________________ DATE CLOSED ________________
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
SECTION 1 PLANT DISEASE DIAGNOSIS Disease Distribution1048698General1048698Scattered Plants1048698In spotsgroups1048698Certain Cultivar1048698In Low Areas1048698Upland Areas1048698Other_____________Part Affected1048698Root1048698Crown1048698Stembranch1048698Leaves1048698Flower1048698Fruit1048698SeedsGeneral Appearance1048698Wilted1048698Yellowed1048698Stunted1048698StainedStreaked1048698Leaf spotBlight1048698Leaf Mottle1048698Other_____________
Size of total planting_____________ of Plants affected _________ First noticed ____________Location Garden 1048698Landscape 1048698Indoor PlantHas this every occurred previously 1048698Unknown 1048698No 1048698YesmdashWhen___________________________Weather Conditions 1048698Normal 1048698Rainy 1048698Dry 1048698Cold 1048698Other___________________________Have plants been irrigated 1048698No 1048698Yes 1048698How much __________________________________SoilChemicalsPesticides applied (methodratedate) 1048698None 1048698Unknown 1048698YesmdashDescribe___________1048698Growth regulator 1048698Fertilizer 1048698Fungicide 1048698Insecticide 1048698Herbicide 1048698 Herbicide previous year1048698Nematicide 1048698Nematicide previous year Woody Plants Only Fruit TreesGrapes Root Stock_____________ Fruit bearing age 1048698Yes 1048698NoTreesshrubsfruit treesvines Approx age_______ Height__________ Stem Diameter____________Canopy 1048698Fewno dead limbs 104869820-50 dead 104869850 or more deadNumber of Year in present site 1048698Less then 2 10486982-4 10486984-10 104869810+Exposure 1048698Full Sun 1048698Partial Sun 1048698Full Shade 1048698Windy 1048698ProtectedCondition of trunk 1048698Healthy 1048698Light damage 1048698Heavy damagemdashDescribe_______________________Root damage or soil disturbance from 1048698Sidewalksdriveways 1048698Trenches 1048698Retaining walls1048698Compaction 1048698Other construction activitiesmdashDescribe_______________________________________
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
_______________________________________________________________________________________________________SECTION 2 INSECT IDENTIFICATION DIAGNOSISPlant Pests Distribution 1048698One plant1048698Several plants 1048698Scattered 1048698Clumped 1048698Wide spread1048698Entire areaDamage 1048698Roots 1048698Bark 1048698Twigsstems 1048698Leaves 1048698Buds 1048698FruitHouseholdstructural pests In what part of the buildinghouse was insect found__________________Insect Quantity 1048698None observed 1048698Gone 1048698Few 1048698Common 1048698Abundant 1048698ExtremeDate of first appearance ____________ Describe damage problem seriousness __________________________________________________________________________________________________Describe the Insect ________________________________________________________________________________________________________________________________________________________________________Previous occurrence and any control applied ____________________________________________________________________________________SECTION 3 WEED IDENTIFICATIONProcedure Send as complete a plant as possiblemdashinclude leaves stems roots flowers and seed Remove soil from roots Describe weed ________________________________________________________________________________________________________________________________________________________________________Growing Area (sunny shade wet dry soil type etc) ______________________________________ ____________________________________________________________________________________Herbicides applied amp when ____________________________________________________________________________________Percent of area infested by weed____________ Weed distribution 1048713scattered 1048713clumps of plants
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Shift Check Off List
SHIFT CHECK-OFF LISTDATE________ SHIFT COORDINATORS ____________________________________________________________________________________________________Check in at Front Desk Pick up mail for Help Desk_____Check Inbox on Desk_____Review Log Book for Current ProblemsUnresolved Inquiries use small post-its to flag those needing follow up remove when complete_____Check notes left by prior shifts_____Check voicemail messages _____Check email ndash Turn on computer pw is ldquoG0H0kiesrdquo Click on Outlook Express click on Inbox If help request fill out the HD Log Form If
respond via email be sure to print out hard copy and file response in Log Book stapled to the Log form Then delete from Outlook If NOT a help request please forward to appropriate person FMGrsquos phonesemails are in Log Book If not sure forward to HD Coordinator or leave a note for next shift
_____Print and mail out email VT plant clinic reports Leave box unsealed for VCE agent to review before mailing_____Move completed emails that you wish to save online into ldquoArchiverdquo on Outlook by opening document click on File top left click on Move
to Folder select Archive click OK Then delete from Inbox and Sent folders
LIST SAMPES MAILED TO VCEProblem Client Name Plant Type Problem________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Notes to Next Shift________________________________________________________________________________________________________________________________________SHUT DOWN COMPUTER TURN OFF PRINTER AND TURN OFF THE LIGHT Thanks
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
VCE Clinic Formsbull Plant Disease Diagnostic Form Publication 450-097
bull Weed Identification Record Form Revised 2004 Publication 450-138
bull Soil Sample Information Sheet for Home Lawns Gardens Fruits and Ornamentals
Publication 452-125 Revised 2013
bull Insect Identification and Diagnosis Request
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Role Play Question One
Client - I have never planted tomatoes before and want to plant seedlings which I will buy at a local nursery I have a sunny garden with moderate drainage
How do I select a variety to grow
What do I need to do when planting
How do I maintain them
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Role Play Question Two
Client ndash I have a variety of shrubs and flowering perennials in my garden I suspect some of my plants have a disease
How do I decide if my plants have a disease
Where can I go for information
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
FMG Website ndash wwwfluvannamgorg
bull Help Desk amp Farmersrsquo Markets Procedures ndash download documents
bull Help Desk Sample Answers ndash what to includebull Help Desk Tab ndash Forum FAQ Knowledge Base
bull FMG Webmail ndash you are not you ndash you Log IN on wwwfluvannamgorgwebmail as infofluvannamgorg
bull Help Desk Sign Up ndash link to VMS
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
VMGA Master Gardener Login
Welcome to the VMGA Master Gardener Login Login here with your email and password and you will be routed to the Master Gardener Volunteer Management System you attempted to accessIf you do not know your password click the link below requesting password assistanceEnter your email address and password to loginbullEmail Address bullPassword bullTHIS IS A SHARED COMPUTER - DONT REMEMBER MY EMAIL ADDRESS
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
Homework Assignment -
bull Send a hello note from the FMG webmail to donnamc47yahoocom ndash donrsquot forget to sign your name
If you have a problem email me through VMS
AND
bull Log on to the FMG HD sign up page - then follow directions to VMS log in there and click on the Help Desk on April 11 on the General Events Calendar and register
as a volunteer You can ldquounvolunteerrdquo your name as soon as I notify you that I received the system notification of your
registration
bullThanks for Listening and Volunteering
