2
Having a question on your consumer rights in Europe? Having a problem with a trader of another EU country, Iceland or Norway? ECC-Net helped consumers with their over the last 10 years complaints Figures span the period of 2007-2014 >231 700 Figures calculated over aggregate data for the period 2007-2014 No.1 consumers’ complaint area >140 legal experts in Europe languages 24 Our skills in help us to unterstand your cross-border consumer problems every day provide personalised advice and assistance in Europe European Consumer Centres 30 The ECC-Net is there to help! AIR PASSENGER RIGHTS 10 years Co-funded by the European Union

Flyer 10ans final plis3

Embed Size (px)

DESCRIPTION

http://ecccyprus.org/images/2015news/10%20years/FLYER_10ANS_FINAL_PLIS3.pdf

Citation preview

Page 1: Flyer 10ans final plis3

Having a question on your consumer rights in Europe?

Having a problem with a trader of another EU country, Iceland or Norway?

ECC-Net helped consumers with their

over the last 10 yearscomplaints

Figures span the period of 2007-2014

>231 700Figures calculated over aggregate data for the period 2007-2014

No.1 consumers’ complaint area

>140legal experts in Europe

languages24Our skillsin

help us to unterstand yourcross-border consumer problems every day

provide personalised advice and assistance

in EuropeEuropean Consumer Centres 30

The ECC-Net is there to help!

AIR PASSENGER RIGHTS

10years

Co-funded bythe European Union

Page 2: Flyer 10ans final plis3

The ECC-Net is there to help!

European Consumer Centres in Europe

30

NETH

ERLAND

SU

K

IRELAND

LUXEM

BOU

RG

FRANCE

GERM

ANY

GERM

ANY

DEN

MARK

NO

RWAY

SWED

EN

FINLAN

D

ESTON

IA

LATVIA

LITHU

ANIA

POLAN

D

SLOVAKIA

SPAIN

PORTU

GAL

ITALY

ITALY

SLOVEN

IA

FINLAN

D

AUSTRIA

CZECH REPU

BLIC

HU

NG

ARY

BULG

ARIA

GREECE

ROM

ANIA

MALTA

CYPRUS

ICELAND

and each of the partcipating states

This flyer is part of the actions actions 670505 — ECC-N

et FR and 670716 —ECC-N

et DE FPA which have

received funding under a grant for an ECC action from the European U

nion’s Consumer Program

me (2014-

2020). The content of this flyer represents the views of the author only and it is his/her sole responsibility;

it cannot be considered to reflect the views of the European Com

mission and/or the Consum

ers, Health,

Agriculture and Food Executive Agency or any other body of the European Union. The European Com

mission

and the Agency do not accept any responsibility for use that may be m

ade of the information it contains.

EC

C A

US

TR

IAM

ariahilfer Strasse 81A

-1060 Vienna

+43 1 588 77 0

info@

europakonsument.at

w

ww

.europakonsument.at

EC

C B

EL

GIU

MH

ollandstraat 13B-1060 Brussels

+

32 2 542 33 46

info@ecc-belgium

.be

ww

w.eccbelgium

.be

EC

C B

UL

GA

RIA

14 Bacho Kiro Str,BG

-Sofia, PC 1000

+

359 2 986 76 72

[email protected]

w

ww

.ecc.bg

EC

C C

RO

ATIA

CU

lica grada Vukovara 78H

R-10000 Zagreb

+385 1 610 9744

ecc-croatia@

mingo.hr

w

ww

.ecc-croatia.hr

EC

C C

YP

RU

S6, Α

. Αraouzou

CY-1421 N

icosia

+357 2 286 7167

ecccyprus@

mcit.gov.cy

w

ww

.ecccyprus.org

EC

C C

ZE

CH

RE

PU

BL

ICŠtěpánská 15C

Z-120 00 Prague 2

+420 296 366 155

esc@

coi.cz

ww

w.evropskyspotrebitel.cz

EC

C D

EN

MA

RK

Carl Jacobsens Vej 35D

K-2500 Valby

+45 4171 5000

info@

forbrugereuropa.dk

ww

w.forbrugereuropa.dk

EC

C E

ST

ON

IARahukohtu 2EST-10130 Tallinn

+

372 6201 708

consumer@

consumer.ee

w

ww

.consumer.ee

EC

C F

INL

AN

DSiltasaarenkatu 12 A

, 8th floor P.O. Box 5

FIN-00531 H

elsinki

+358 29 505 3005

ekk@

kkv.fi

ww

w.ecc.fi

EC

C F

RA

NC

EBahnhofsplatz 3D

-77694 Kehl, Germ

any

+49 7851 991 480

info@

cec-zev.eu

ww

w.europe-consom

mateurs.eu

EC

C G

ER

MA

NY

- Kehl

Bahnhofsplatz 3D

-77694 Kehl

+49 7851 991 480

info@

cec-zev.eu

ww

w.eu-verbraucher.de

EC

C G

ER

MA

NY

- Kiel

Andreas-G

ayk-Straße 15D

-24103 Kiel

+49 7851 991 480

info@

cec-zev.eu

ww

w.eu-verbraucher.de

EC

C G

RE

EC

E144 A

lexandras Av.,

GR-PC

: 114 71 Athens

+

30 210 646 0862

[email protected]

w

ww

.synigoroskatanaloti.gr

EC

C H

UN

GA

RY

József körút 6.H

-Budapest H-1088

+

36-1-459-48-32

info@m

agyarefk.hu

ww

w.m

agyarefk.hu

EC

C IC

EL

AN

DH

verfisgata 105IS-101 Reykjavik

+

354 545 1200

[email protected]

w

ww

.ena.is

EC

C IR

EL

AN

D1 G

reen StreetIRL-D

ublin 7

+353 1 8797 620

info@

eccireland.ie

ww

w.eccireland.ie

EC

C ITA

LY – R

ome

Viale Degli A

mm

iragli, 91I-00136 Rom

e

+39 06 44238090

info@

ecc-netitalia.it

ww

w.ecc-net.it

EC

C ITA

LY – B

olzanoVia Brennero 3 (II piano)I-39100 Bolzano

+

39 0471 980939

info@euroconsum

atori.org

ww

w.euroconsum

atori.org

EC

C L

ATV

IABrivibas Street 55 - 207Riga, LV-1010

+

371 6738 8625

[email protected]

w

ww

.ecclatvia.lv

EC

C L

ITH

UA

NIA

Odm

inių g. 12LT-01122 Vilnius

+

3705 2650 368

[email protected]

w

ww

.ecc.lt

EC

C L

UX

EM

BO

UR

G2A

, rue KalchesbrückL-1852 Luxem

bourg

+352 26 84 64 -1

info@

cecluxembourg.lu

w

ww

.cecluxembourg.lu

EC

C M

ALTA

47A, South Street Valetta

M-VLT 1101

+356 21 221901

ecc.m

alta@m

ccaa.org.mt

w

ww

.eccnetmalta.gov.m

t

EC

C N

ET

HE

RL

AN

DS

Postbus 487N

L-3500 AL U

trecht

+31 30 232 6440

info@

eccnederland.nl

ww

w.eccnederland.nl

EC

C N

OR

WAY

P.O.Box 463,

N-0105 O

slo

+47 23 400 500

post@

forbrukereuropa.no

ww

w.forbrukereuropa.no

EC

C P

OL

AN

DPl. Pow

stańców W

arszawy 1

PL-00-950 Warszaw

a

+48 22 55 60 118

info@

konsument.gov.pl

w

ww

.konsument.gov.pl

EC

C P

OR

TU

GA

LPraça D

uque de Saldanha, 31-1ºP-1069-013 Lisbon

+

351 21 356 47 50

euroconsumo@

dg.consumidor.pt

w

ww

.cec.consumidor.pt

EC

C R

OM

AN

IAStr. M

aior Aviator Ștefan

Sănătescu nr. 44, floor 1, ap. 2, Sector 1Bucharest, RO

-011478

+30 21 315 7149

offi

ce@eccrom

ania.ro

ww

w.eccrom

ania.ro

EC

C S

LO

VAK

IAM

ierová 19SK-827 15 Bratislava 212

+

421 2 4854 2019

[email protected]

w

ww

.esc-sr.sk

EC

C S

LO

VE

NIA

Kotnikova 5, SLO-1000 Ljubljana

+

386 1 400 3729

epc.mgrt@

gov.si

ww

w.epc.si/en

EC

C S

PAIN

C/ Príncipe de Vergara, 54

S-28006 Madrid

+

34 91 822 45 55

cec@consum

o-inc.es

ww

w.cec.consum

o-inc.es

EC

C S

WE

DE

NTage Erlandergatan 8AS-652 20 Karlstad

+

46 54 19 41 50

info@konsum

enteuropa.se

ww

w.konsum

enteuropa.se

EC

C U

NIT

ED

KIN

GD

OM

1 Sylvan Court, Sylvan Way

Southfields Business Park BasildonU

K-Essex SS15 6TH

+44 8456 040 503

ecc@

tsi.org.uk

ww

w.ukecc.net