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Having a question on your consumer rights in Europe?
Having a problem with a trader of another EU country, Iceland or Norway?
ECC-Net helped consumers with their
over the last 10 yearscomplaints
Figures span the period of 2007-2014
>231 700Figures calculated over aggregate data for the period 2007-2014
No.1 consumers’ complaint area
>140legal experts in Europe
languages24Our skillsin
help us to unterstand yourcross-border consumer problems every day
provide personalised advice and assistance
in EuropeEuropean Consumer Centres 30
The ECC-Net is there to help!
AIR PASSENGER RIGHTS
10years
Co-funded bythe European Union
The ECC-Net is there to help!
European Consumer Centres in Europe
30
NETH
ERLAND
SU
K
IRELAND
LUXEM
BOU
RG
FRANCE
GERM
ANY
GERM
ANY
DEN
MARK
NO
RWAY
SWED
EN
FINLAN
D
ESTON
IA
LATVIA
LITHU
ANIA
POLAN
D
SLOVAKIA
SPAIN
PORTU
GAL
ITALY
ITALY
SLOVEN
IA
FINLAN
D
AUSTRIA
CZECH REPU
BLIC
HU
NG
ARY
BULG
ARIA
GREECE
ROM
ANIA
MALTA
CYPRUS
ICELAND
and each of the partcipating states
This flyer is part of the actions actions 670505 — ECC-N
et FR and 670716 —ECC-N
et DE FPA which have
received funding under a grant for an ECC action from the European U
nion’s Consumer Program
me (2014-
2020). The content of this flyer represents the views of the author only and it is his/her sole responsibility;
it cannot be considered to reflect the views of the European Com
mission and/or the Consum
ers, Health,
Agriculture and Food Executive Agency or any other body of the European Union. The European Com
mission
and the Agency do not accept any responsibility for use that may be m
ade of the information it contains.
EC
C A
US
TR
IAM
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GIU
MH
ollandstraat 13B-1060 Brussels
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ATIA
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C C
YP
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icosia
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elsinki
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NC
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NY
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ER
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RE
EC
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lexandras Av.,
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: 114 71 Athens
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C H
UN
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36-1-459-48-32
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agyarefk.hu
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EL
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DH
verfisgata 105IS-101 Reykjavik
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354 545 1200
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ww
.ena.is
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C IR
EL
AN
D1 G
reen StreetIRL-D
ublin 7
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C ITA
LY – R
ome
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mm
iragli, 91I-00136 Rom
e
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w.ecc-net.it
EC
C ITA
LY – B
olzanoVia Brennero 3 (II piano)I-39100 Bolzano
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atori.org
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atori.org
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ATV
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ITH
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UR
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EC
C P
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stańców W
arszawy 1
PL-00-950 Warszaw
a
+48 22 55 60 118
info@
konsument.gov.pl
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ww
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EC
C P
OR
TU
GA
LPraça D
uque de Saldanha, 31-1ºP-1069-013 Lisbon
+
351 21 356 47 50
euroconsumo@
dg.consumidor.pt
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ww
.cec.consumidor.pt
EC
C R
OM
AN
IAStr. M
aior Aviator Ștefan
Sănătescu nr. 44, floor 1, ap. 2, Sector 1Bucharest, RO
-011478
+30 21 315 7149
offi
ce@eccrom
ania.ro
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w.eccrom
ania.ro
EC
C S
LO
VAK
IAM
ierová 19SK-827 15 Bratislava 212
+
421 2 4854 2019
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ww
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EC
C S
LO
VE
NIA
Kotnikova 5, SLO-1000 Ljubljana
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386 1 400 3729
epc.mgrt@
gov.si
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EC
C S
PAIN
C/ Príncipe de Vergara, 54
S-28006 Madrid
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34 91 822 45 55
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o-inc.es
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EC
C S
WE
DE
NTage Erlandergatan 8AS-652 20 Karlstad
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enteuropa.se
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enteuropa.se
EC
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KIN
GD
OM
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Southfields Business Park BasildonU
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tsi.org.uk
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