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Peter AnkerstjerneIndependent
FM Developments in a Global Perspective
… and the trends that will affect us
DFM – FM Café, 20 June 2018
Navigate the trends that will affect the business…
What’s happening in the world around us?
People
Facilities &Technology
Strategy
Workforce
Workplace
Work
Source: CIFS, 2016,
Only
25% feel connection
to mission
Only
15%feel engaged
at work
Lack of
engagement
drives up
costs
1,3 bnThe number of
mobile workers
– equalling 37%of total
workforce
60% of
decision makers:
need for office
space is
decreasing
Over 50% of desk are
empty at any one
point in time
Challenges facing the Future of Work
Putting the workplace
(and thereby FM) in
the right context – its
about driving
business
transformation
Optimization Transformation
Maintenance Management
Business innovation
Business efficiency
Mass customization Personalization
The evolution of the workplace
1900 1940s 1960s 1990s 2020s
Taylorist office Bürolandschaft office
Activity based office
Experience based office
Corporatist office
The workplace now covers…
The office Co-working Public placesWorking from
home
Situational determinants
▪ Technologies
▪ Service management system
▪ Values
▪ Assumptions
▪ Attitudes
▪ Behaviours
▪ Rewards
Supporting
facilities
Workplace strategy
Brand,
People and
Culture
Central role of the Workplace
The key drivers of change affecting the FM Industry
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
Connecting People with Buildings:
• Data Connectivity
– Real-time & Historical
• Data Insight
– Analysis & WO triggers
• Data Prediction
– Usage and workplace optimization
Humidity
Air
Quality
Temperature
Proximity
Light
Noise
Availability
Automated
Engagement
Opportunities for Digitalization
“Plugging in” the Service Experience
via Technology and IoT
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
Source: Lister, 2016
Away from a focus on cost
Decreasing a workers productivity by
six minutes can negate cost savings
from eliminating office space
Towards a Return on Investment in People
Increasing employee productivity
by eight minutes can pay for their
entire occupancy cost
Requires a shift in how we think about our physical and
digital assets
Office Space, 1999
It’s not that I’m lazy, it’s that I just don’t care.
Bridging the gap between HR and FM/CRE
Global state of Employee Engagement
15% 67% 18%of employees are
engaged at work.
of employees are not
engaged at work.
of employees are actively
disengaged at work
28 27
18 1814 12
63 62 6460
72
64
9 11
1822
14
24
0
10
20
30
40
50
60
70
80
Manager / Executive / Official:in a business or the
government
Professional: doctor, lawyer,engineer, teacher, nurse, etc.
Service worker: maid, taxidriver, maintenance or repair
worker, etc.
Farmer / Fisherman / Otheragricultural laborer
Clerical/ Other office worker /Sales worker
Construction/Manufacturing/Production worker
Employee Engagement Worldwide
Engaged % Not engaged % Actively disengaged %
6
10
14
14
14
15
17
19
25
27
31
74
71
65
64
71
69
65
70
61
59
52
20
19
21
22
15
16
18
11
14
14
17
0 20 40 60 80 100
East Asia
Western Europe
South Asia
Middle East/North Africa
Australia/New Zealand
Eastern Europe
Sub-Saharan Africa
Southeast Asia
Post-Soviet Eurasia
Latin America
US/Canada
Employee engagement resultsper region
Engaged % Not engaged % Actively disengaged %
Breaking down organizational silos
HR CRE
IT
Bridging gaps between
supporting functions
through FM
Building Collaborative
Ecosystems in the
workplace using FM as
the facilitator
Key drivers of change in FM
Digitalization of the FM Delivery
model
From cost optimization to
people centricity
Workplace Experience vs.
Assets Management
The way we look at assets and operations
Organized throughan IWMS/CAFM
(assets repository) system
is being challenged….
Co-working spaces are disrupting the industry
Architected Service Experiences (Service Design)
• Analyse
• Be co-creative
• Preto-typing
• Implement on
the go’
Service Design can
create the Workplace
Experience by
focusing on the
end-user
Let’s connect: LinkedIn: Peter Ankerstjerne | Twitter: @p_ankerstjerne
