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Your Edge in the Battle Against Pushout Theft
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PushoutPreventionPushout
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Gatekeeper Systems’ Equipment Manual In-Store Reference Guide V1.3
For understanding the useand function of the Purchek®
equipment in your store.
In-Store Reference Guide V1.1
Corporate Office Gatekeeper Systems, Inc. 8 Studebaker Irvine, CA 92618 Phone: + (1) 949.453.1940, 888.808.9433 Website: www.gatekeepersystems.com
For Gatekeeper Systems Regional Customer Support numbers, please see end of the manual.
Copyright
Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Gatekeeper Systems. This document and the products it describes are furnished under a license agreement, and may be used or copied only in accordance with the terms of the license agreement.
© 2016.08.12 Gatekeeper Systems. All rights reserved.
Information in this document is subject to change without notice. Gatekeeper Systems assumes no responsibility or liability for any errors, omissions, or inaccuracies that may appear in this document. Trademarks
Gatekeeper Systems is a registered trademark of Gatekeeper Systems. All other brands and products are trademarks of their respective holder(s). Patents
Gatekeeper Systems’ products are covered by one or more US patents, see www.gatekeepersystems.com/patents.
Declaration
The specifications and information regarding the products in this document are subject to change without notice. All statements, information, and recommendations in this document are believed to be accurate but are presented without warranty of any kind, expressed or implied. Users take full responsibility for their application of any products. Statement of Confidentiality
Prior to receiving this document, you will be asked to read and accept the terms of Gatekeeper Systems’ non-disclosure agreement. The contents of this document are confidential and are intended solely for the addressee. If you have received this document in error, any use, reproduction or dissemination of this document is strictly prohibited.
Table of Contents
Part 1: purchek® Pushout Theft Loss Prevention Solution
Section 1: Product Sell Sheet
Section 2: Quick Start Guide
Section 3: System Training, Activation, and System Equipment
Section 4: System Equipment
Section 5: Reference Diagram
Section 6: Best Practices – Store Managers
Section 7: Best Practices – Store Employees
Section 8: Push-Out Event Log Instructions
Section 9: Push-Out Event Log
Part 2: SmartWheel® Wheel
Section 1: User Manual V1.0
Part 3: DoorManager Transmitter
Part 4: CartControl® Cart Containment Solution
Section 1: Product Sell Sheet
Section 2: Quick Start Guide
Section 3: User Manual V2.0
Part 5: Contact Gatekeeper Systems
In-Store Reference Guide V1.1
+1.949.453.1940
Irvine, CA
GatekeeperSystems.com
Stop pushout theft in it’s tracks. The Purchek system quietly reduces pushout
theft while preserving a customer's’ shopping experience. Leveraging Gatekeeper
Systems self-locking SmartWheel technology and the GS platform, Purchek is an
anti-theft system that will reduce shrink, increase sales and protect employees.
Your Edge in the Battle Against Pushout Theft
Push back against pushout theft. Pushout theft is the technique of choice for
Organized Retail Crime (ORC) and everyday shoplifters. Pushout thieves fill shopping
carts by clearing out shelves, freezers and cabinets; walking out with an average of
$561, with 1 in 5 thefts over $1,000. Gatekeeper Systems estimates that most
pushout theft goes unnoticed, with multiple smaller thefts for every ORC theft.
If a shoplifter experiences success at a location, they will come back.
“$561- 2016 average pushout theft”
PushOutTheft.com
“20% of retail theft is over $1,000”
NRF.com
“94.6% of retailers are affected by ORC”
NRF.com
“Until three years ago, a booster, identified as Bobby made a nice living stealing from like Kroger, Walmart, Lowes and others. “I was very successful at it,” Bobby said. “I did it for 25-plus years. In a year’s time, probably several hundred thousand [dollars].”
—Fox Nashville
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Gatekeeper Systems offers an integrated video capture system and video classification services to purchek customers. LP professionals receive near real notifications of pushouts, ready for review and follow available via smart device app or web portal.
PARKING LOTVENDORS/SERVICES
PARKING LOTVENDORS/SERVICES
How it Works
Typical ShoppingExperience
Pushout TheftAttempt
2 After the customer purchases their goods, the SmartWheel receives exit permission, the cart is now free to exit the store.
1 As a shopper enters the store, the SmartWheel receives entry permission allowing a customer to shop for an unlimited time.
3 The exit permission is fully adjustable allowing enough time for customers to visit other in store services. Purchek protects your store without anyone noticing.
2 As the thief skips the checkout line, the SmartWheel does not receive exit permission. As the thief attempts to exit, the wheels lock disabling the cart.
1 As a shopper enters the store, the SmartWheel receives entry permission allowing a customer to shop for an unlimited time.
3 As the cart wheels lock, an alarm is triggered alerting store personnel, video is captured and loss prevention is electronically notified.
Why is it great for you?Purchek protects your store in three ways; apprehending merchandise, no confrontation stops and by driving away thieves. The self locking SmartWheel automatic immobilizes carts, apprehending merchandise, preventing it from leaving the store and reducing out of stocks. Cart immobilized, most thieves flee empty handed than risk arrest. By making it more difficult to commit pushout theft Purchek deters ORC from repeatedly targeting a location. Most purchek customers experience a full ROI within the first 12 months.
Integrated Video
Pushout theftwithout Purchek:
1-10 pushout theftsinvolve violence
1-3 pushout theftsinvolve ORC
Speciality and departmentstores experience higherpushout theft amounts Gatekeeper Systems, Inc., the Gatekeeper Systems, Inc. logo, and the products and services described in this document, including without limitation
Gatekeeper Systems, Inc., are either trademarks or registered trademarks of Gatekeeper Systems, Inc. and its licensors, and may not be copied, imitatedor used, in whole or in part, without the prior written permission of Gatekeeper Systems, Inc. All marketing materials, including, without limitation, the Gatekeeper Systems®, Inc. logo, Purchek® product name and logo, design, text, graphics and the selection and arrangement thereof are ALL RIGHTS RESERVED Copyright © Gatekeeper Systems, Inc. 2018.
See Purchek Our Patents Contact UsLearn More
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purchek® System Training, Activation, and System Equipment
Pre-Training / Activation:
• Designate store contact – point person.
• Make sure store has Gatekeeper Customer Experience contact information.
• Gatekeeper Area Representative walk through to confirm system tuning and functionality and to identify any potential
training challenges.
• Establish times for management and group(s) for training sessions.
a. Management will receive more comprehensive information.
b. General employees can be completed in small groups in 10-15 minute sessions (why a cart will lock, dialog
and approach with person locked, and how to unlock).
Training:
1. Explain the purchek system:
The Gatekeeper purchek system is designed to prevent shoplifters from using shopping carts to steal merchandise.
The system uses a Gatekeeper SmartWheel® which is mounted on each shopping cart and a series of transmitters
which are mounted at the entry/exit doors, checkout lanes and selected perimeter department locations.
2. How it Works:
The shopping cart enters the store and is allowed to travel throughout the store for an unlimited amount of time. Prior
to a shopping cart attempting to exit the store it must travel through a checkout lane or be in direct proximity to a
perimeter department register that is equipped with a “permission” transmitter, where it is granted a timed, single use
permission to exit the store. If the shopping cart does not travel through one of these areas to receive the permission
signal, the Gatekeeper wheel will lock when it comes within range of the lock signal at the exit door, thus disabling the
cart and triggering the pushout alarm. This is a purchek event and must be logged on the provided log sheet.
3. Demonstrating the System WITHOUT Proper Exit Permission:
Choose a shopping cart from the cart corral; confirm that it is equipped with a Gatekeeper wheel. Bring the cart into
the store crossing the incoming permission field and take the shopping cart beyond the locking field on the inside of
the doorway /carpet area. Let the two minute permission time expire, roll the shopping cart into the lock zone and
show the cart lock and the activation of the horn strobes. Remove the shopping cart from the lock zone and use a
CartKey™ remote control or the manager remote to unlock the Gatekeeper wheel.
4. Demonstrating the System WITH Proper Exit Permission:
Choose a shopping cart from the cart corral; check the left front wheel to confirm that it is equipped with a
Gatekeeper wheel. Bring the cart into the store crossing the incoming permission field. Take the shopping cart to the
register or checkout lane and walk through as if you are purchasing the merchandise in the shopping cart. Take the
shopping cart to the locking field and hesitate with the wheel in the locking field. Confirm the wheel is in the locking
field with the SmartKey® remote. Continue out the door and return the shopping cart to the cart coral. Note: If the
store has two exits then repeat the steps above and exit through the other door.
5. Demonstrating the System with the Remote Pay Exit Permission:
Choose a shopping cart from the cart corral; check the left front wheel to confirm that it is equipped with a
Gatekeeper wheel. Take the shopping cart beyond the locking field on the inside of the carpet. Proceed to the
Bakery or Deli register. Department employees need to make sure that the shopping carts of their customers are in
the permission field if they do not plan to make additional purchases prior to concluding their shopping. Once the
shopping cart is in the permission field (as if you were making a purchase from the department), take the shopping
cart to the exit and hesitate with the wheel in the locking field. Continue out the door and return the shopping cart to
the cart coral.
6. Location and Use of the Bypass Key Switch:
A bypass key switch is located at each exit point. The purpose of this switch is to shut down the locking field at the
door. The key switch has three positions.
• Center Position – In the center position, the locking field is ON (i.e. the system is NOT bypassed). Carts
without permission to leave the store will lock.
5 In-Store Reference Guide V1.1
• Left Position – Turning the key to the left changes the locking field to system “video only” mode, and will allow
the shopping cart to pass over the locking zone without locking. The key may be removed from the key switch in
this position leaving the system in a non-locking mode. This can be used immediately in the event a registers
permission field was down and carts were locking despite having paid.
• Right Position – Turning the key to the right starts a bypass timer of 30 seconds and disables the lock field to
allow a large group of nested carts to pass. This position is spring loaded and the key will return to the upright
position. After the bypass timer expires (i.e. 30 seconds), the locking field is enabled and the system returns to
normal operation.
7. Event Tracking:
The purchek system is typically connected to the store Digital Video Recorder (DVR), each time a purchek event
happens, the system will send a signal to the store DVR video equipment to “bookmark” the event. The event is
recorded as a purchek event and should match the entry in the “Push-Out Event Log Sheet”.
Log Sheet – We recommend a log sheet be kept of all locking events, including empty carts, especially for the first 90
days after activation. The log sheet and video alarms will be monitored on a regular basis and adjustments to the
system will be made based on the results of the log sheet analysis.
8. Best Practices for Management and Employees
See “Best Practices” sheets.
9. purchek System Equipment:
The purchek system includes a SmartKey remote, CartKey remote, NanoKey remote, and keys for the bypass switch.
The keys need to be accessible to the store employees that are monitoring the system at all times.
purchek Door Kit – Transmitter that powers permission and lock signals at the doorway, communicates with the
wheel through external mounted antennas, and conveys lock-up information to the peripheral devices in use at the
particular installation (e.g. strobe light, audio alarm, DVR, walkie-talkie systems, pager).
PurchaseManager – Transmitter that is typically mounted at each point of sale location. The transmitter is typically
mounted inside the check stand hatch area to issue permission to paying customers.
Motion Sensor – To turn a point of sale (POS) permission on/off based on whether a cashier is in place.
SmartKey – One per store. Used for finding and identifying the permission and lock fields in the event of
malfunction. A SmartKey can also be used as a CartKey remote to unlock shopping carts after a purchek event.
CartKey – Recommend minimum two (2) per store. Used for unlocking carts after an event.
NanoKey™ – Small remote, (key chain size) for managers to carry; two to four (2-4) per store.
Bypass Keys – Two per store. Used to temporarily bypass the locking field at one or both doors. Should be kept
clearly marked in a safe location in the event the system needs to be shut off.
Gatekeeper Locking Wheel - One per cart typically mounted on front left side. The wheel will lock when leaving the
store when point of sale permission to leave has not been received.
NOTE: It is important that any shopping carts that do not have a Gatekeeper locking wheel are removed from the cart inventory and set aside.
6 In-Store Reference Guide V1.1
purchek® System Equipment
DoorManager
Transmitter that powers permission and lock signals at the doorway,
communicates with the wheel through external mounted antennas, and
conveys lock-up information to the peripheral devices in use at the particular
installation (e.g. strobe light, audio alarm, DVR, walkie-talkie systems, pager).
Alarm Strobe
Each store is equipped with an alarm strobe that is most often mounted near
the exit ways. The alarm strobe creates an audible alarm and flashes a
green strobe when a purchek event occurs. This alert is to notify the store
that there is an event taking place. In some cases, stores may opt to not
have the alarm strobe feature.
Wireless Antenna
Receives signals from the Gatekeeper SmartWheel and inputs them to
DoorManager to activate the notification options including the horn/strobe,
DVR video feature, and the Advance Wireless Radio option.
The Wireless Antenna must be mounted with a line of sight to both the
Gatekeeper Wheel and locking zone at store entry/exit. The antenna can be
mounted on a wall or in some instances above the ceiling.
*STORE PERSONNEL SHOULD NOT ADJUST OR CHANGE ANY
SETTINGS ON THIS DEVICE*
PurchaseManager
Transmitter that is typically mounted at each point of sale location. Typically
mounted inside the check stand hatch area to issue permission to paying
customers.
Motion Sensor
To turn a POS permission on/off based on whether a cashier is in place.
7 In-Store Reference Guide V1.1
Bypass Key Switch
The system is equipped with an emergency “bypass switch” located on the
wall in the area of the door. This is to be used to bypass the system if carts
are locking when they have already received the permission to pass from the
checkouts.
In most cases this switch should only be used when directed to do so by
Gatekeeper or your Loss Prevention Project Manager.
Center Position - In the center position, the locking field is ON (i.e. the
system is NOT bypassed). Carts without permission to leave the store will
lock.
Left Position - Turning the key to the left changes the locking field to system
“video only” mode, and will allow the shopping cart to pass over the locking
zone without locking. The key may be removed from the key switch in this
position leaving the system in a non-locking mode. This can be used
immediately in the event a registers permission field was down and carts
were locking despite having paid.
Right Position - Turning the key to the right starts a bypass timer of 30
seconds and disables the lock field to allow a large group of nested carts to
pass. This position is spring loaded and the key will return to the upright
position. After the bypass timer expires (i.e. 30 seconds), the locking field is
enabled and the system returns to normal operation.
SmartKey
One per store. Used for finding and identifying the permission and lock fields
in the event of malfunction. A SmartKey can also be used as a CartKey
remote to unlock shopping carts after a purchek event.
The SmartKey is a handheld device that is designed to lock and unlock the
Gatekeeper locking wheel. The SmartKey also has a display screen to view a
transmitted code. This tool is very important to the purchek system and is the
only way of checking the signals to make sure they are being transmitted in
the right area and strong enough for the wheel to react. The SmartKey is
battery operated and has a red LED indicator that flashes whenever the key
is placed in a field. This LED will stay on steady when the battery is low and
needs replacing. The battery is a typical 3V lithium battery designed for use
in a camera and can be found at most stores.
CartKey
Recommend minimum two (2) per store. Used for unlocking carts after an
event.
The CartKey is a handheld device used by store employees to lock and
unlock the Gatekeeper wheels. The touch pad on the front of the CartKey
has two buttons labeled “Lock” and “Unlock”. Use the “Unlock” button to
unlock carts that have locked wheels. This unit is battery powered and uses
a 3V lithium battery. This battery is designed for cameras and can be found
at most stores. If the battery on the CartKey remote runs low, the low-battery
indicator light (found in the upper left-hand corner on the front panel of the
CartKey) will remain lit. Care should always be taken not to drop or
otherwise damage the CartKeys. Gatekeeper recommends that you keep at
least one CartKey remote in a secure location at all times to avoid losing or
temporarily misplacing all CartKeys. It is recommended that the units be kept
close to the doors and be easily accessible when a pushout event occurs.
8 In-Store Reference Guide V1.1
NanoKey
Small remote (key chain size) for managers to carry two to four (2-4) per
store.
The NanoKey is a key fob remote used by store employees to lock and
unlock the Gatekeeper wheels. The front of the NanoKey has two soft
buttons. One is labeled “Lock” and the other “Unlock”. NanoKeys are
convenient and pocket sized remotes. Care should always be taken not to
drop or otherwise damage the NanoKey. Gatekeeper recommends that you
keep at least one NanoKey in a secure location at all times to avoid losing or
temporarily misplacing all NanoKeys. It is recommended that the units be
kept close to the doors or front end manage, and be easily accessible when a
pushout event occurs.
SmartWheel 2.0
Each shopping cart must be equipped with a Gatekeeper locking wheel.
Inside each wheel is a signal receiver and locking mechanism. The receiver
is factory programmed to listen for the locking or unlocking signals emitted
from the perimeter antennas. The Gatekeeper wheel also accepts a locking
or unlocking signal from a CartKey, NanoKey, and SmartKey remote controls.
NOTE: It is important that any shopping carts that do not have a Gatekeeper Locking Wheel are removed from the cart inventory and set aside.
Anti-Tilt Bar
Each shopping cart is also equipped with an anti-tilt bar. This is typically
installed on the rear wheel on the opposite side of the locking wheel. The
anti-tilt bar limits the cart from being titled back. The anti-tilt bar will drag on
the ground, making the cart extremely difficult to push.
9 In-Store Reference Guide V1.1
PARKING LOTVENDORS/SERVICES
Reference Diagram
PurchaseManager
DoorManager
Key Switch
Alarm/Siren
Antenna
CartKey
SmartWheel
purchek® Best Practices – Store Managers
How Does the purchek® Loss Prevention System Work?
The purchek pushout theft prevention system prevents shopping carts from leaving the store unless it has received a
permission signal from a point of sale (POS) location equipped to provide this signal (these are typically located at the
main checkout area and some select perimeter departments). If a cart does not receive permission to leave the
store, upon its exit, the cart equipped with a Gatekeeper locking wheel will lock-up, an alarm will sound and the DVR
will be bookmarked of the event. The cart can be quickly and easily released by pulling it from the lock zone and
releasing the wheel with the CartKey™ remote control.
Manager Responsibilities:
• Identify employees who will be trained by the Gatekeeper Team at the “Go-Live” training.
• Communicate to satellite department managers and appropriate employees any special handling
instructions or behavior modifications required for persons purchasing cakes, deli platters, prescriptions, etc.
when they are using a cart.
• Appoint a “purchek champion” to be the point-of-contact for the system in addition to yourself.
• Ensure that ALL ALARMS ARE RESPONDED TO in a timely manner.
• Ensure that store employees are clear on what to say and do upon an alarm that involves a locked cart
containing merchandise when the individual does not abandon the cart. Clear direction on these types of
interactions is critical to your team confidently projecting a consistent message to all regarding the system,
its function, and purpose.
• Ensure the Event Log is being used and reviewed daily to ensure accuracy. ALL alarms are to be
recorded whether it was a pushout attempt or an explainable non-theft alarm. • Ensure that ALL pushout recoveries are documented, including recovery value, and are reported to
the corporate program manager.
• Be aware of persons using other retailer’s carts not equipped with a Gatekeeper wheel within your store.
This has become a way perpetrators will attempt to “beat” the system.
• Periodically review cart fleet and set aside any carts that do not have the Gatekeeper SmartWheel® as
perpetrators will learn to look for carts without these wheels.
• If you use a cart retrieval service you must only accept carts that have the Gatekeeper SmartWheel locking
wheel.
• Should your store order or receive additional or replacement carts, be sure ordered carts include the
Gatekeeper SmartWheel for purchek, and have them installed prior to placing the carts in service.
• Notify Gatekeeper of any construction or remodel plans involving the front end, checkouts or doorways as
this is the most common cause of system down reports.
• Please keep one CartKey remote along with a bypass key (system shut-off key) clearly marked in a secure
location which is accessible to all managers during hours of store operation. Ensure all managers are aware
of this location.
10 In-Store Reference Guide V1.1
purchek® Best Practices – Store Employees
How Does the System Work?
This store has a purchek® pushout theft prevention system installed by Gatekeeper Systems. This system prevents
shoppers from leaving the store unless their shopping cart has gone through a designated check out area. If the cart
did not receive permission to leave the store, upon exit the cart equipped with a Gatekeeper SmartWheel® shopping
cart wheel will lock-up and an audible and visual alarm will alert the store of the event (if the store has chosen these
features). Please do not discuss the system or its operation where shoppers or any non-store employees can hear.
Below are some recommendations on how to approach locking events. Please refer to your store for your retailer
specific recommendations.
When a SmartWheel Lock Occurs:
1. Designated employee(s) are to respond immediately to the locked cart (look for the flashing light to indicate
which door has had an event).
2. If a shopper has left the cart containing merchandise:
a. Unlock cart, remove from the doorway and scan merchandise in “training mode”. Also, immediately
notify a manager of the incident.
b. Record the incident on the Event Log unless otherwise directed by a manager.
3. If the shopper is standing by with the cart:
a. One recommendation is to offer the customer assistance by asking, “May I help you?” Which can be
followed by, “May I see your register receipt?” If the shopper asks if you are accusing them of stealing
just respond by stating, “NO, of course not. You see we just put in a new security system and I need to determine what register you came through to ensure the system is functioning properly.” Please refer to
your store for specific recommendations. b. If the shopper produces a receipt, make sure it is for the contents of the cart, from your store, and
for the current date and time. If the receipt is valid then unlock the cart and apologize for the
inconvenience.
c. If the shopper cannot produce a receipt for the items, ask them if they would like to purchase the items
and assist them with that. Please do not accuse the shopper of shoplifting and if you encounter any
problems contact management immediately. Again, please refer to your store for the appropriate
recommendations.
d. Be sure to log the incident in the Event Log.
Special Handling Notes:
1. Bakery, Deli & Floral – For purchases made in a satellite department with a point of sale that does not provide
the customer cart with a permission signal, they will need to be escorted through the check out area prior to
exiting the store. Employees in these departments need to do this or should call for carry out service for the
customer depending on yours locations policy.
2. Self-Checkout – This area is equipped with an on/off switch so that the area will not emit a permission signal to
cart when the area is closed. Please instruct the opening self-checkout attendant to turn the switch on, and the
closing attendant to turn it off at night.
3. Employees & Vendors – Employees and vendors should be discouraged from using carts for merchandise
handling. These carts will need to go through the store checkout area prior to exiting to prevent a lock-up event.
IMPORTANT:
Record ALL pushout preventions (cart locked & product recovered). Please do this as soon as possible
following the event.
11 In-Store Reference Guide V1.1
Push-Out Event Log Instructions
Below are some recommendations on how to approach and log locking events in the Push-Out Event Log. Please refer to your store for your retailer specific recommendations.
Example of Event Log
1. Push-Out Attempt: Product WAS Recovered• Shopper attempts to leave the store with merchandise not paid.• Shopper abandons shopping cart after alarm sounds.• You confront shopper and they relinquish cart.
• Never accuse the shopper of theft or wrongdoing, ask to see receipt so you can see whichcheckout they used to see if equipment is “malfunctioning”.
• Take cart and ring up items in “Training Mode” to obtain total.• Put items back on the sales floor and notify the person in charge (PIC).
2. Push-Out Attempt: Shopper Paid AFTER Lock-Up• Shopper does not have a receipt, but offers to pay for merchandise.
• Escort the shopper to an open check stand; obtain amount from checker following sale.• Not used for if merchandise is already paid (incident code #4).
3. Lock-Up: Cart with Product by Door• Shopper left the store AFTER the lock-up.• Take cart and ring up items in “training mode” to obtain total.• Put items back on the sales floor and notify PIC.
4. Unknown Lock-Up: NO Push-Out Attempt• Alarm sounds; however, shopper has paid. Apologize to shopper and unlock cart after verifying their
receipt, again do not accuse. Ask to see receipt to determine what register they came through to ensure equipment is operating properly.
• Employee or vendor attempts to take cart outside without first “going through” a check stand.• Testing of the system.• List $0.00 and reason for the lock-up on the Event Log.
12 In-Store Reference Guide V1.1
Push-Out Event Log
DATE TIME EXIT AMOUNT MERCHANDISE DESCRIPTION - NOTES EMPLOYEE INITIAL
INCIDENT CODE
PERSON CODE
Store Number: _________
INCIDENT CODE
1 – Push-Out Theft Attempt: Product recovered; customer left/abandoned cart (list $ recovery) 2 – Push-Out Theft Attempt: Product recovered; customer paid after lockup (list $ paid) 4 – NO Push-Out Theft Attempt: Other reason for lock-up (list $0 and reason for lockup)
PERSON CODE C – Customer E – Employee V – Vendor
GatekeeperSystems.com
For immediate assistance: Please contact Customer Experience at:
(888) 808.9433 (within the U.S.) or by email at:
Outside of the U.S.:
+1.949.453.1940
