FORD ASSISTANCE 1800 44 55 66 · Authorised Repairers, Ford Authorised Accident Repair Centres and Ford Authorised Parts Suppliers. Note: This Service Portfolio contains Warranty,

Service PortfolioFORD ASSISTANCE 1800 44 55 66

The information contained in this publication was correct at the time of going to print. In the interest ofcontinuous development, we reserve the right to change specifications, design or equipment at any timewithout notice or obligation. No part of this publication may be reproduced, transmitted, stored in aretrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.© Ford Motor Company 2018

All rights reserved.Part Number: CG2147IRL 201702 20180205072141

Important information for buyers of new andpre-owned Ford vehiclesWe operate a policy of continuous improvement in thedevelopment of our products. Occasionally, we will carryout a Field Service Action on vehicles that have already beensold to apply an improvement that we have made in ourmanufacturing plants.Every time that you visit an Authorised Dealer, they will checkyour vehicle for the presence of any outstanding Field ServiceActions. They will carry these out for you without chargeregardless of whether you purchased the vehicle as new orwhether the vehicle is pre-owned. If you have purchased apre-owned Ford vehicle, we invite you to check possibleoutstanding Field Service Actions.We hope that this will contribute to increase yoursatisfaction and at the same time, improve the security,reliability and resale value to your vehicle.

IntroductionAbout This Manual ..........................................3Applicable Countries ......................................3Contacting Ford ................................................3

Warranty PeriodsWarranty Periods .............................................5

Warranty Terms andConditions

Base Warranty ...................................................7Paint Surface Warranty ..................................7Perforation Warranty ......................................7Warranty on Repaired or Replaced Parts

..............................................................................7Wear and Tear Items .......................................7Owner's Responsibility ..................................8What is Not Covered by the Warranties

.............................................................................9Warranty Cover When Touring ..................10The Warranties and Consumer Law .......10

Ford AssistanceFord Assistance ................................................1124 Hour Roadside Assistance .....................11Ford Assistance at Home .............................11Ford Assistance When Travelling Abroad

............................................................................12Ford Assistance Limitations .......................13Definitions and Exclusions .........................14

Your Authorised DealerYour Authorised Dealer ................................15The Use of Replacement Parts .................15Contacting Your Authorised Dealer ........16On Arrival at Your Authorised Dealer

...........................................................................16Collecting Your Vehicle ................................16If You Have an Accident ...............................16

Warranty CertificateWarranty Certificate ......................................17

Servicing Your VehicleFord BlueService ............................................18Digital Service Record ..................................18Servicing Your Vehicle ..................................18

Service IntervalsService Intervals .............................................19

Body and Paint CheckIntervals

Body and Paint Check Intervals ...............22

Pre-Delivery Inspection andService Record

Pre-Delivery Inspection and ServiceRecord ...........................................................23

Scheduled MaintenanceRecord

Scheduled Maintenance Record .............25

Body and Paint Check Record

Body and Paint Check Record ..................28

Miscellaneous RecordsVehicle Test Record ......................................30Field Service Action Record ........................31

All About Your VehicleAll About Your Vehicle .................................32

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Fiesta (CE1), CG2147IRL enIRL, Edition date: 201702, First Printing

Table of Contents

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ABOUT THIS MANUALThank you for choosing Ford.This Service Portfolio contains informationabout the Warranty applicable to yourvehicle. It also contains the serviceintervals, the body and paint checkintervals applicable to your vehicle andcontact information to help you if you needassistance. A full service history willenhance the resale value of your vehicle,especially when accompanied by theinvoices and check sheets as a record ofthe work done and parts used.

If your vehicle is registered in the FordDigital Service Record system, yourdealer will record the service history in acentral database.If your vehicle is not registered in the FordDigital Service Record system, yourdealer will record the service history inthis Service Portfolio.Your Authorised Dealer will be able toprovide you with additional informationabout the Ford Digital Service Recordsystem.

Note: The term Authorised Dealer usedthroughout this book means Ford AuthorisedDealers, Ford Authorised Premium andAuthorised Repairers, Ford AuthorisedAccident Repair Centres and FordAuthorised Parts Suppliers.Note: This Service Portfolio containsWarranty, Ford Assistance and serviceinterval information for the range ofavailable models. It may contain referencesthat are not applicable to your vehicle.

APPLICABLE COUNTRIESThe Warranty is applicable in the followingcountries:

Albania, Andorra, Austria, Belarus, Belgium,Bosnia and Herzegovina, Bulgaria, Croatia,Cyprus, Czech Republic, Denmark, Estonia,Finland, France, Germany, Gibraltar,Greece, Hungary, Iceland, Ireland, Italy,Kosovo, Latvia, Lithuania, Luxemburg,Macedonia, Malta, Moldova, Montenegro,Monaco, Netherlands, Norway, Poland,Portugal, Romania, Russia (Europe),Serbia, Slovakia, Slovenia, Spain, Sweden,Switzerland, Turkey (Europe), Ukraine andUnited Kingdom.

CONTACTING FORDThe Customer Relationship CentreIf you have a query or concern that yourAuthorised Dealer cannot handle, yourdealer can rely on the full resources of Fordthrough the Ford Customer RelationshipCentres. Ford Customer RelationshipCentres are there to help your AuthorisedDealer help you. If you need to speak toFord directly, you can contact theCustomer Relationship Centre yourself.When you phone the CustomerRelationship Centre your call will beanswered by one of the specially trainedadvisers who are fully committed to assistyou in resolving your query from themoment they pick up the phone.

Opening Hours

Monday to Friday08:45 to 17:00

AddressHenry Ford and Son LimitedCustomer Relationship CentreElm CourtBoreenmanna RoadCork

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Introduction

Telephone021 4329290

The Ford Protect Advice CentreTelephone1800 77 11 99

Ford AssistanceTelephone

Inside the Republic of Ireland1800 44 55 66

Inside Northern Ireland, the UK andFrance00800 44 55 55 66

Rest of Europe+353 1 617 95 84

Websitewww.ford.ie

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Warranty Periods

BASE WARRANTYIf any part of your vehicle requires a repairor a replacement within the Warrantyperiod as a result of a manufacturingdefect, the part will be repaired or replacedfree-of-charge by an Authorised Dealer.Tyres are covered by a warranty providedby tyre manufacturer. Your AuthorisedDealer will help you if you need to make aclaim.Genuine Ford accessories installed beforedelivery to the first owner are covered bythe Warranty.

PAINT SURFACE WARRANTYIf the paint surface of your vehicle requiresa repair within the Warranty period as aresult of a manufacturing defect, the repairwill be completed free-of-charge by anAuthorised Dealer.

PERFORATION WARRANTYIf any part of the original bodywork of yourvehicle is perforated by rust and requiresa repair within the Warranty period as aresult of a manufacturing defect, the repairwill be completed free-of-charge by anAuthorised Dealer. Road wheels, brighttrim, mouldings, bumpers and hinges arenot covered. The load platform, the tipper,the body or equipment fitted by a thirdparty vehicle converter are also excluded.If you do not have the body and paintworkchecked in line with our recommendations,the Perforation Warranty will beinvalidated.Note: Perforation is defined as a hole thatpenetrates through the bodywork from theunderside.

WARRANTY ON REPAIRED ORREPLACED PARTSAll genuine Ford branded parts fittedduring warranty repairs are covered for thebalance of the original warranty period.Note: Parts replaced under Ford warrantieswill not be returned to the customer.

WEAR AND TEAR ITEMSParts that are subject to wear and tear aregenerally divided into two categories. Partsspecified for replacement or adjustmentduring scheduled maintenance and partsthat will require replacement oradjustment depending on how you useyour vehicle.The following items are covered up to thefirst scheduled service or for 12 monthsfrom the date of first registration,whichever occurs first:• Accessory drive belts.• Gaskets removed as part of associated

service adjustment.• Oil and fluids.• Oil filter element, air cleaner element,

pollen filter, DPF (diesel particulatefilter) or fuel filter element.

• Remote control battery• Spark plugs.The following items are covered for sixmonths (unlimited distance) from the dateof first registration:• Bulbs (except Xenon headlamp bulbs,

light emitting diodes and instrumentpanel bulbs that are covered for theduration of the Base Warranty).

• Wiper blades.

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Warranty Terms and Conditions

The following items are covered during theBase Warranty and Ford Protect extendedservice plan up to the first scheduledreplacement:• Timing belt.Note: Brake pads, brake shoes, brake discs,clutch disc and any other frictioncomponents are not covered whenreplacement is due to wear and tear.Glass is covered by the Base Warranty forup to 1,500 km. Glass replacement due tothe failure of the heating element is coveredfor the duration of the Base Warranty andFord Protect extended service plan.

Consumable FluidsReplacement or topping-up of consumablefluids (oil, coolant, brake fluid, windscreenwash solution and refrigerant) is coveredonly when they are used as part of aWarranty repair.

OWNER'S RESPONSIBILITYYour Owner’s Manual and this ServicePortfolio describe the proper care and useof your vehicle. Proper care and useminimise the risk of major repair expensesresulting from misuse, neglect orinadequate servicing. If you decide to sellyour vehicle, a full service history willenhance its resale value.

You should therefore:• present your vehicle to an Authorised

Dealer for any Warranty repair as soonas possible. This will minimise theextent of any repair that may berequired.

• have your vehicle serviced in line withour recommendations and have thedetails recorded in this ServicePortfolio or in the Ford Digital ServiceRecord system. We recommend thatyou use Authorised Dealers for all ofyour vehicle service and repair needs.

• have your vehicle serviced and repairedusing genuine Ford parts, parts thatconform to the specifications ofgenuine Ford parts or parts of matchingquality and have services carried outaccording to checklists published inFordEtis(www.etis.ford.com/fordservice).

• retain original invoices as evidence thatyour vehicle has been serviced in linewith our recommendations. This mayhelp eliminate improper maintenanceas the potential cause of failure if yourvehicle requires a Warranty repair.

• maintain the body and paintwork ofyour vehicle in line with ourrecommendations.

• have the body and paintwork of yourvehicle checked in line with ourrecommendations and have the detailsrecorded in this Service Portfolio or inthe Ford Digital Service Record system.

Note: If you do not have your vehicleserviced in line with our recommendations,the Warranty on parts damaged as a resultof your failure to have your vehicle servicedwill be invalidated.Note: If you do not have the body andpaintwork checked in line with ourrecommendations, the Perforation Warrantywill be invalidated.

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Note: Retaining original invoices isparticularly important when you havechosen not to use an Authorised Dealer forservicing or non-Warranty repairs. You mayneed these invoices when exercising yourrights under the Warranty to prove that ourrecommendations have been followed andthat appropriate specification parts havebeen used. To avoid uncertainty, all invoicesshould include the name and address of theworkshop which carried out the service ornon-Warranty repair and also the name ofthe manufacturer or supplier of the partsthat have been used. Invoices should alsoinclude the particulars of the vehicle(chassis or registration number) and thecodes of the parts used.

WHAT IS NOT COVERED BYTHE WARRANTIESFord is not responsible for any repair orreplacement that is required as a directresult of:• Damage caused by neglect, flooding,

accident, rallying, racing or any otherimproper use.

• Normal wear and tear.• Failure to properly maintain the vehicle

in accordance with Ford maintenanceschedules and service instructions.

• Failure to properly maintain paint andbodywork by regular cleaning inaccordance with Ford instructions.

• Unauthorised modifications of thevehicle or its components.

• Refilling or topping up with incorrectspecification fuel. See Owner'sManual.

• Compressed natural gas and liquefiedpetroleum gas conversions that are notapproved by Ford.

• Use of alternative fuels inconcentrations that exceed 7%bio-diesel or 10% bio-ethanol(excludes Ford flexible fuel vehicles).

• Use of supplemental additives andflushing agents for fuel or engine oil(unless specified as part of a Fordservice requirement).

• Failure to rectify on a timely basis anypaint or corrosion damage identifiedduring the body and paint check.

• Factors beyond Ford control, such as:airborne contamination, stormdamage, stone chips, scratches andthe use of unsuitable cleaning agents.

• Repairs using methods that have notbeen approved by Ford.

• Failure to use genuine Ford brandedparts and fluids or parts and fluids thatmatch the quality of genuine Fordbranded parts and fluids.

Repairs covered by Ford Warranties canbe performed only by Authorised Dealers.

Other exclusionsThe base vehicle Warranty, paint surfaceWarranty and perforation Warrantyexclude liability for any incidental orconsequential damage incurred as a resultof a defect covered by these Warrantiesincluding but not limited to inconvenience,cost of transportation, telephone calls,accommodation costs, loss of income anddamage to property.All Ford Warranties, will be cancelled onany vehicle declared as a total loss by aninsurance company or equivalentinstitution.

Performance enhancementsFord does not approve or endorse any thirdparty modifications or enhancements tothe engine management system on itsvehicles.

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The engine management system containssafety related software. Unauthorisedmodification of this software may result inunexpected or hazardous behaviour for theengine.Such modifications could also, undercertain conditions, lead to powertrain(engine, clutch, transmission,aftertreatment system) damage. Anyconsequential damage as a result of suchmodifications or enhancements are notcovered by Ford Warranty or Ford ProtectWarranty plans.In addition, unauthorised modification mayresult in substantially poorer emissionperformance and potential prematuremechanical failure.

WARRANTY COVER WHENTOURINGAny Authorised Dealer can carry out repairsunder the Ford Warranties. In normalcircumstances, you should not be requiredto pay for any Warranty work at the timeit is performed by an Authorised Dealer.If, when you are touring, your vehiclerequires a repair as a result of amanufacturing defect, all AuthorisedDealers can access the Digital ServiceRecord for your vehicle to confirm itsservice history and Warranty status.If your vehicle is not registered in the FordDigital Service Record system, it is yourresponsibility to produce this ServicePortfolio to confirm the service history ofyour vehicle and its Warranty status.Under exceptional circumstances, you maybe asked to pay for repairs that are coveredby the Warranty. If so, you should retainthe original invoice (and any replacedparts) so that your local Authorised Dealercan arrange for prompt reimbursement asappropriate on your return home.

THE WARRANTIES ANDCONSUMER LAWThe Ford Base Warranty, Ford PaintSurface Warranty and Ford PerforationWarranty are Manufacturer’s Warrantiesthat supplement and do not affect yourlegal rights under the vehicle purchaseagreement with your selling FordAuthorised Dealer or under applicablenational legislation governing the sale ofconsumer goods.

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Your new vehicle is automatically providedwith Ford Assistance for 12 months fromthe date of first registration or until thenext service is required (time or distance,whichever occurs first). Every time yourvehicle is serviced in line with ourrecommendations by a participatingAuthorised Dealer, your Ford Assistancewill be extended by 12 months or until thenext service is required (time or distance,whichever occurs first).

24 HOUR ROADSIDEASSISTANCEFord Assistance is a roadside assistanceprogramme, designed specifically for Forddrivers to promote peace of mind. Thisprogramme provides assistance in amotoring emergency. Ford Assistance isavailable on all new Ford passenger carsfrom date of first registration and is vehiclebased including anyone driving your Fordwith your permission. Limitations apply tospecific causes of immobilisation.

What to do when you needassistance:Should you require assistance followingvehicle breakdown, contact FordAssistance first (please do not make yourown arrangements).Please have the following information tohand when calling Ford Assistance:• Your exact location• A contact telephone number• The registration number of your vehicle• Vehicle identification number.Calls to Ford Assistance may be recordedin order to assist in confirming details ofcalls that may be incomplete or unclear.In addition, recordings may be used fortraining purposes.

If a roadside repair is not possible, we mayat our discretion offer you and yourpassengers with an alternative means ofreaching your destination or returninghome, these include replacement vehicle,onward journey and hotel accommodation.Ford Assistance is available throughoutEurope 24 hours a day, every day of theyear.To obtain Ford Assistance please call thetelephone number listed in this book,regardless of where you have broken down.

FORD ASSISTANCE AT HOMEIf your vehicle is immobilised, whether athome or elsewhere, Ford Assistance willattend to your vehicle. If the problemcannot be resolved we will recover yourvehicle to the nearest or most appropriateFord Authorised Repairer.If the vehicle cannot be repaired within thesame day, we may at our discretion provideone of the following:

Replacement VehicleIf following assistance by Ford Assistance,your vehicle repair cannot be completedwithin a reasonable time and your vehicleremains immobilised, we may, at ourdiscretion, organise and pay for areplacement vehicle for a period of 2working days whilst your vehicle is beingrepaired. A valid driving licence and creditcard deposit will be required. Please notethat we cannot guarantee availability ofnon-standard vehicles.

Onward travelIf your vehicle repair cannot be completedthe same day, we may at our discretion,organise and pay reasonable costs for youand your passengers to continue yourjourney. (Limitations may apply).

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Ford Assistance

Hotel accommodationIf your vehicle repair cannot be completedon the same day and overnightaccommodation is a more practical option,we may, at our discretion, pay reasonableaccommodation costs for you and yourpassengers. (Limitations may apply).

Vehicle CollectionAfter the completion of repair, if the placeof the incident is more than 80kms or 50miles away from your home address wewill, at our discretion, organise and pay foryou to travel to the Ford AuthorisedRepairer, either by first class rail orscheduled economy air travel in caseswhere the train journey would last morethan six hours.

FORD ASSISTANCE WHENTRAVELLING ABROADEuropean motorway restrictionsOn certain motorways in some Europeancountries, you must use the official SOSboxes at the side of the road in order toarrange initial recovery. You will beconnected to the authorised motorwayassistance service as these roads areprivatised and are not covered by FordAssistance and recovered to a safelocation. However, you should contact FordAssistance at the earliest opportunity sothat we can arrange for the mostappropriate assistance once your vehiclehas been recovered from the motorway.Costs incurred for recovery from themotorway should be claimed back fromFord Assistance.

Roadside assistance and recoveryFord Assistance is valid throughout Europe.If your vehicle is immobilised FordAssistance will attend to your vehicle. Ifthe problem cannot be resolved at theroadside, we may, at our discretion,organise and pay for recovery of yourvehicle to the nearest Ford AuthorisedRepairer.If the vehicle cannot be repaired the sameday, we may, at our discretion, provide oneof the following:

Replacement VehicleProvided that your vehicle has beenrecovered by Ford Assistance, we may, atour discretion, organise and pay for areplacement vehicle for a period of 2working days, whilst your vehicle is beingrepaired.The rental provider will need to see a validdriving licence and you will be required topay a credit card deposit. Please note thatwe cannot guarantee availability ofvehicles with accessories such as roofracks, tow bars etc.

Onward travelIf the immobilisation has occurred en-routeto your planned destination, your vehiclehas been taken to a Ford AuthorisedRepairer and repairs cannot be completedon the same day, you may wish to continueyour original journey. We may, at ourdiscretion, organise and pay reasonabletravel costs for you and your passengers.

Hotel accommodationYou may wish to wait for the completionof the repairs. If overnight accommodationis therefore a more practical option, wemay at our discretion, pay reasonable hotelaccommodation costs for you and yourpassengers. (Limitations may apply)

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Ford Assistance

Message serviceWe can pass on urgent messages to family,business or friends if your journey has beendelayed due to the immobilisation of yourvehicle.

Vehicle CollectionIf the place of the incident is more than 80km or 50 miles away from your homeaddress, after the completion of the repairwe may, at our discretion, organise and payfor you to travel to the Ford AuthorisedRepairer by first class rail or scheduledeconomy air travel in cases where the trainjourney would last more than 6 hours.(Limitations may apply)

Vehicle repatriationIf your vehicle cannot be repaired, or if therepairs cannot be completed within 5 days,we may at our discretion, arrange and payfor repatriation of your vehicle to the FordAuthorised Repairer nearest to your homeaddress. The maximum amount payableby Ford Assistance for vehicle repatriationwill not exceed the market value of yourvehicle.

FORD ASSISTANCELIMITATIONSReplacement VehicleA vehicle will be sourced through one ofthe major vehicle rental companies. Youmust be able to comply with theirconditions of hire and you will beresponsible for any fuel costs. Insurancerequirements stipulate that you must haveheld a full licence for 12 months. 18 - 20years olds will have to arrange their owninsurance. Certain endorsements on yourlicence may prejudice your eligibility to hirea vehicle.

Specialist chargesIf the recovery of your vehicle requires theuse of specialist equipment, any costsincurred will be your responsibility. Thesecosts may be refundable under the termsof your motor insurance policy.

Limitations to off road recoveryWe reserve the right to charge you for anycosts incurred if your vehicle is disabled byfloods or snow-affected roads, isembedded in sand or mud or is not easilyaccessible.

Release feesShould your vehicle be involved in anincident which is attended andsubsequently recovered by the police, youwill be liable for any release fee payablebefore we can remove your vehicle. Thesecosts may be covered by your motorinsurance policy.

Adverse weather conditionsPlease be aware that adverse weatherconditions such as high winds, snow orfloods can make some Ford Assistanceoperations physically impossible until theweather improves. Our immediate priorityis to make sure that you and yourpassengers are taken to a place of safetyand it may be necessary to attend to yourvehicle later.

Caravan/TrailerIf your vehicle is immobilised, we may atour discretion, tow your caravan or trailer(if it can be towed) to a place of safety.Limitations may apply. Ford Assistancewill not, however, be held responsible forany goods being transported. CommercialVehicles with trailers will be able to takeadvantage of the load continuationsupport outlined previously.

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Ford Assistance

Limited assistanceAt our discretion, if your vehicle isimmobilised as a result of glass breakage,vandalism, theft or accident, only roadsideassistance and recovery will be provided.

Temporary RepairsIn the event Ford Assistance completes aTemporary Repair on the AuthorisedVehicle, it is then the responsibility of theAuthorised Driver to contact a FordAuthorised Repairer to arrange apermanent repair. Failure to do so couldresult in the Authorised Vehicle warrantybeing annulled.

Repatriation (abroad only)You will be asked to provide FordAssistance with a signed inventory of anyitems left in your vehicle prior torepatriation. Neither Ford Assistance norits agents accept any liability for thesubsequent loss of, or damage to, anyitems not declared on this inventory.

DEFINITIONS ANDEXCLUSIONSDefinitionsVehicleThe authorised vehicle for which FordAssistance is applicable.

ImmobilisationAn incident resulting in the authorisedvehicle being immobilised.

ExclusionsFord Assistance will not pay:• Any costs that have not been prior

approved by the Ford Assistanceoperator when the incident wasreported.

• Any costs that would normally havebeen paid by you (e.g. fuel, congestioncharges, toll charges, etc.).

• The cost of replacement parts.• Any costs resulting from your

participation in motor racing, rallies,speed or duration testing.

• Any costs resulting from you keepingyour vehicle in an unroadworthycondition or not having it serviced inline with our recommendations. If afault is due to poor maintenance, wereserve the right to limit the assistanceto recovery of your vehicle to thenearest Authorised Dealer or workshopof your choice.

• Any costs resulting from you beingunder the influence of alcohol, drugsor solvent.

• Any costs resulting from customerinduced faults (e.g. filling with incorrectfuel, running out of fuel, locking yourkeys in the vehicle, etc.)

• Any consequential losses arisingdirectly or indirectly from theimmobilisation, provided that nothingshall restrict our liability for fraud,death or personal injury caused by ournegligence. Nothing in these terms andconditions shall affect your statutoryrights.

• Any costs resulting from damage orinjury caused by the authorised driveror resulting from their participation ina criminal act or offence.

• Any costs associated with the recoveryof horses, livestock or pets.

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Ford Assistance

There are over 7000 Authorised Dealersthroughout Europe. Their facilities,experience and commitment to yoursatisfaction make them the logical choiceto service and repair your vehiclethroughout its life.It is important for you to consider thatAuthorised Dealers:• compete in the market place on repair

quality as well as price.• have up-to-date facilities and

equipment to provide a complete rangeof certified maintenance and repairservices to keep your Warranty valid.

• have Ford trained technicians withup-to-date knowledge of producttechnology and service developmentsand Ford trained reception staff toprovide you with the highest standardsof courtesy and attention.

• are the only people authorised toundertake Warranty work.

• are trained to take care of your vehicleby reference to constantly updatedtechnical and Warranty information.

• are supported with direct access to ourresources offering you convenience andpeace of mind.

We recommend that you use AuthorisedDealers for all of your vehicle service andrepair needs.

THE USE OF REPLACEMENTPARTSWe have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.

Scheduled Maintenance andMechanical RepairsOne of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the original vehicle partsspecifications. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.

Collision RepairsWe hope that you never experience acollision, but accidents do happen.Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. Duringvehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.

Warranty RepairsIf your vehicle requires a Warranty repair,your Authorised Dealer installs new orremanufactured genuine Ford orMotorcraft parts.

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Your Authorised Dealer

Warranty on Replacement PartsGenuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. The FordWarranty may not cover damage causedto your vehicle as a result of failednon-Ford parts.

CONTACTING YOURAUTHORISED DEALERAsk for Service Reception and give theService Adviser some or all of the followinginformation and the type of service orrepair that your vehicle requires. Some ofthis information should be shown in thisbook. See All About Your Vehicle (page32).• Your name, address and daytime

telephone number.• Vehicle model.• Engine type.• Transmission type.• Licence plate number.• Vehicle identification number.• Odometer reading.Note: If your vehicle requires a repair thatyou think is covered by a warranty, youshould tell the Service Adviser when youmake the booking.

ON ARRIVAL AT YOURAUTHORISED DEALERPlease note your vehiclemileage/kilometres and present thisbooklet along with any previous serviceinvoices. In the case of an extendedwarranty repair the extended warrantycontract should also be presented.

Make sure that you confirm with the serviceadviser full details of the work required andwhere to contact you if any work isidentified which is unexpected or willexceed the cost of an estimate you mayhave been given.

COLLECTING YOUR VEHICLEWhen collecting your vehicle, study theinvoice and make sure you understand itscontent. If something is not clear, do nothesitate to ask the Service Adviser. Alsocheck that the appropriate details arerecorded on the Digital Service Recordprintout that your dealer will give you. Ifyour vehicle is not registered in the FordDigital Service Record system, check thatthe appropriate details have been recordedin this Service Portfolio. You should retainoriginal invoices in a safe place.

IF YOU HAVE AN ACCIDENTThe benefits of using an Authorised Dealerextend beyond their mechanicalworkshops. Most Authorised Dealers havemodern well equipped authorised bodyrepair facilities and have the expertise torepair your vehicle promptly and accordingto the Ford procedures.

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Your Authorised Dealer

This certificate is valid only when issued at the time of delivery of the new vehicle andproperly signed by the selling dealer and the customer or their representative. The

Warranty period applicable to the vehcle is detailed inside this book.

CUSTOMER NAME:

CUSTOMER ADDRESS:

VEHICLE TYPE:

VEHICLE IDENTIFICATION NUMBER:

DATE OF DELIVERY TO THE FIRST CUSTOMER:

The selling dealer certifies that the above details are correct, that the vehicle has beencarefully prepared in accordance with Ford pre-delivery inspection standards and thatthis has been recorded in the Digital Service Record for the vehicle or in this ServicePortfolio.

Authorised Dealer Signature:Authorised Dealer stamp:

Date:

The Warranty terms, conditions and maintenance requirements applicable to the vehiclehave been explained to me by the selling dealer.I hereby accept that I have received this Service Portfolio and read the terms, conditionsand maintenance requirements of the Warranty.I understand that the Warranty supplements and does not affect my legal rights underthe vehicle purchase agreement with the selling dealer or under applicable nationallegislation governing the sale of consumer goods.

Customer Signature:

Date:

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Warranty Certificate

FORD BLUESERVICEWith Ford BlueService, we are always byyour side with a range of services to helpkeep you moving and your vehicle in thevery best condition:• A single telephone number puts you in

touch with us for anything fromrequesting a sales brochure, arranginga test drive or booking a service.

• Free European Roadside Assistancelasting for up to 12 or 24 months (oruntil the next service is required) whenyou have your vehicle serviced in linewith our recommendations.

• A free health check for any Ford vehicleregardless of age or mileage.

• A clear, competitive estimate of anywork required before it is carried out.

• An alternative means of transportoffered while your vehicle is serviced.

DIGITAL SERVICE RECORDThe service history of your vehicle issecurely stored in the Ford Digital ServiceRecord system. This is a central databasethat provides a secure, accurate andpermanent record that cannot be lost andis protected against fraudulent entries. TheDigital Service Record system providesdirect access to the complete servicehistory of your vehicle. This will help tomake sure that your vehicle is serviced inthe correct sequence and with the correctcontent. If you decide to sell your vehicle,a full service history will enhance its resalevalue. Make sure that you are given anupdated copy of the Digital Service Recordprintout every time you have your vehicleserviced. You can keep this in the flaplocated on the inside back cover of thisbook.All dealers have access to the Ford DigitalService Record system.

SERVICING YOUR VEHICLEIt is very important that you have yourvehicle serviced in line with the serviceintervals applicable to your vehicle asdetailed in this Service Portfolio.The precise content of each service variesfor different models. The content will alsovary according to how you use your vehicle.Your dealer will supply you with a copy ofthe completed service check sheet, listingall of the service operations carried out onyour vehicle, on completion of each service.You or your dealer can download copiesof the service check sheets at:www.etis.ford.com/fordservice.

Vehicles Not Registered in theFord Digital Service RecordSystem

The following service history pages areonly applicable to vehicles not registeredin the Ford Digital Service Record system.

18


Servicing Your Vehicle

Ser

vice

Inte

rval

Vari

ant

Mod

elkm

Year

s

20,0

00

km

1Al

l.B-

MAX

20,0

00

km

1Al

l.C-

MAX

20,0

00

km

1Al

l.Ec

oSpo

rt

30,0

00

km

2Al

l.Ed

ge

20,0

00

km

1Al

l.Fi

esta

30,0

00

km

2Al

l.N

ew F

iest

a

20,0

00

km

1Al

l.Fo

cus

20,0

00

km

11.5

L.

Gal

axy

20,0

00

km

12.

0L.

30,0

00

km

22.

0L

Die

sel.

20,0

00

km

1Al

l.KA

+

20,0

00

km

11.5

L.

Kuga

20,0

00

km

11.6

L.

30,0

00

km

22.

0L

Die

sel.

20,0

00

km

11.0

L.

Mon

deo

20,0

00

km

11.5

L.

20,0

00

km

12.

0L

Hyb

rid.

20,0

00

km

12.

0L.

20,0

00

km

12.

5L.

30,0

00

km

21.5

L D

iese

l.

19


Service Intervals

Ser

vice

Inte

rval

Vari

ant

Mod

elkm

Year

s

20,0

00

km

11.6

L.

30,0

00

km

22.

0L

Die

sel.

15,0

00

km

1Al

l.M

usta

ng

30,0

00

km

2Al

l.Ra

nger

20,0

00

km

11.5

L.

S-M

AX20

,00

0 k

m1

2.0

L.

30,0

00

km

22.

0L

Die

sel.

30,0

00

km

1M

anua

l Tra

nsm

issi

on.

Tour

neo

Conn

ect

20,0

00

km

1Au

tom

atic

Tra

nsm

issi

on.

30,0

00

km

1Al

l.To

urne

o Co

urie

r

60,0

00

km

22.

0L

Die

sel.

Tour

neo

Cust

om50

,00

0 k

m2

2.2L

Die

sel.

60,0

00

km

22.

0L

Die

sel.

Tran

sit

50,0

00

km

22.

2L D

iese

l.

30,0

00

km

1M

anua

l Tra

nsm

issi

on.

Tran

sit C

onne

ct20

,00

0 k

m1

Auto

mat

ic T

rans

mis

sion

.

30,0

00

km

1Al

l.Tr

ansi

t Cou

rier

20


Service Intervals

Ser

vice

Inte

rval

Vari

ant

Mod

elkm

Year

s

60,0

00

km

22.

0L

Die

sel.

Tran

sit C

usto

m50

,00

0 k

m2

2.2L

Die

sel.

Not

e: D

o no

t exc

eed

the

spec

ified

dis

tanc

e in

terv

al b

etw

een

serv

ices

. Res

ultin

g co

mpo

nent

dam

age

may

not

be

cove

red

by th

e ve

hicl

e W

arra

nty.

Not

e:If

you

run

your

veh

icle

on

E85,

hav

e th

e oi

l and

filte

r cha

nged

eve

ry y

ear o

r eve

ry 10

,000

km

, whi

chev

eroc

curs

firs

t.H

ave

your

veh

icle

ser

vice

d ea

rlier

if th

e oi

l cha

nge

rem

inde

r illu

min

ates

.

21


Service Intervals

You must have the bodywork of your vehicle checked no later than the followingintervals (e.g. during a service):

FrequencyVehicle

Every 24 months or every second service until your vehicleis six years old and then at least every 12 months thereafterAll.

22


Body and Paint Check Intervals

23


Pre-Delivery Inspection and Service Record

24


Pre-Delivery Inspection and Service Record

25


Scheduled Maintenance Record

26



27



28



29



VEHICLE TEST RECORD

Certificate numberPass dateDue date

30


Miscellaneous Records

FIELD SERVICE ACTIONRECORDWe operate a policy of continuousimprovement in the development of ourproducts. Occasionally, we will carry out aField Service Action on vehicles that havealready been sold to apply animprovement that we have made in our

manufacturing plants. Whenever asituation arises, which compromises thesafety and/or reliability of your vehicle, youwill be notified directly, so that you canvisit an Authorised Dealer and have thenecessary checks/rectification completed.After the necessary checks/correctionshave been made, your Authorised Dealerwill confirm the details of the workcompleted in the above table.

Title and Reference NumberDate

Note: Ford is not responsible for any repairor replacement required as a result of failureto have your vehicle checked or reworkedfollowing a Field Service Action notification.

31


Miscellaneous Records

Licence plate number:Vehicle:

Date first registered:Vehicle identification number:

Transmission type:Engine type:

Trim code:Colour code:

Maximum mileage between services:Annual service month:

Ford Protect expiry date:Ford Protect contract number:

32


All About Your Vehicle

224 Hour Roadside Assistance......................11

What to do when you need assistance:.........11

AAbout This Manual...........................................3All About Your Vehicle..................................32Applicable Countries.......................................3

BBase Warranty....................................................7Body and Paint Check Intervals................22Body and Paint Check Record...................28

CCollecting Your Vehicle.................................16Contacting Ford.................................................3

Ford Assistance.......................................................4The Customer Relationship Centre..................3The Ford Protect Advice Centre........................4Website.......................................................................4

Contacting Your Authorised Dealer.........16

DDefinitions and Exclusions..........................14

Definitions................................................................14Exclusions................................................................14

Digital Service Record...................................18

FField Service Action Record.........................31Ford Assistance at Home..............................11

Hotel accommodation........................................12Onward travel..........................................................11Replacement Vehicle............................................11Vehicle Collection..................................................12

Ford Assistance................................................11Ford Assistance Limitations........................13

Adverse weather conditions..............................13Caravan/Trailer......................................................13Limitations to off road recovery.......................13Limited assistance................................................14

Release fees............................................................13Repatriation (abroad only)................................14Replacement Vehicle...........................................13Specialist charges.................................................13Temporary Repairs...............................................14

Ford Assistance When TravellingAbroad..............................................................12European motorway restrictions.....................12Roadside assistance and recovery.................12

Ford BlueService.............................................18

IIf You Have an Accident................................16Introduction........................................................3

MMiscellaneous Records................................30

OOn Arrival at Your Authorised

Dealer...............................................................16Owner's Responsibility...................................8

PPaint Surface Warranty...................................7Perforation Warranty.......................................7Pre-Delivery Inspection and Service

Record..............................................................23

SScheduled Maintenance Record..............25Service Intervals..............................................19Servicing Your Vehicle...................................18

Vehicles Not Registered in the Ford DigitalService Record System..................................18

TThe Use of Replacement Parts..................15

Collision Repairs....................................................15Scheduled Maintenance and Mechanical

Repairs..................................................................15Warranty on Replacement Parts....................16

33


Index

Warranty Repairs...................................................15The Warranties and Consumer Law........10

VVehicle Test Record.......................................30

WWarranty Certificate.......................................17Warranty Cover When Touring...................10Warranty on Repaired or Replaced

Parts....................................................................7Warranty Periods..............................................5Warranty Terms and Conditions.................7Wear and Tear Items........................................7

Consumable Fluids................................................8What is Not Covered by the

Warranties........................................................9Other exclusions.....................................................9

YYour Authorised Dealer.................................15

34


Index

CG2147IRL, Edition date: 201702

Documents

FORD ASSISTANCE 1800 44 55 66 · Authorised Repairers, Ford Authorised Accident Repair Centres and Ford Authorised Parts Suppliers. Note: This Service Portfolio contains Warranty,