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Ford Interest Advantage
credit.ford.com | 1
Welcome to Ford Interest Advantage Online Access.
With Ford Interest Advantage online access it’s easy andconvenient to:
• See detailed views of your transaction history
• Schedule transfers 24/7
• Pay bills through easy and convenient redemption options - Free
• Sign up for electronic statements
• Use your mobile device to access balance information, pay
bills and view transactions. You will be able to sign up for Mobile Access to your Ford Interest
Advantage in the near future. Look for the announcement on the Financial Center page when you log on.
• Invest funds using your mobile device’s camera with remote investment
• Have alerts sent by email, text message or both, triggered by
transactions you chose
This guide is designed to assist you in using our online system and help you learn about the functionality available to you. Please take a moment to review the important details in this guide.
The Notes issued under the Ford Interest Advantage Program are unsecured debt obligations of Ford Motor Credit Company LLC. They are not insured by the Federal Deposit Insurance Corporation, they are not guaranteed by Ford Motor Company, and they do not consti-tute a bank account. Ford Interest Advantage is not a money market mutual fund. As an investment in the debt of one company (Ford Credit), the Notes do not meet the diversification or investment quality standards for money market funds set forth in the Investment Company Act of 1940.
The Notes available through Ford Interest Advantage are issued by Ford Motor Credit Company and are offered only in the United States. This does not constitute an offer to sell or a solicitation to invest in the Notes in any jurisdiction in which such offer or solicitation is not authorized, or to any person to whom it is unlawful to make such offer or solicitation in any such jurisdiction. U.S. citizens and resident aliens with U.S. Taxpayer ID (e.g. Social Security number) may apply.
Ford Credit has filed a registration statement (including a prospectus) with the Securities and Exchange Commission relating to the offering of Ford Interest Advantage Notes. Before you invest, you should read the prospectus in the Registration Statement and the other documents Ford Credit has filed with the SEC for more complete information about Ford Credit and the Ford Interest Advantage Note program. The documents may be obtained free of charge through EDGAR on the SEC website at http://www.sec.gov/Archives/ edgar/data/38009/000104746912002626/a2206701zs-3asr.htm. Alternatively, Ford Credit will send you a prospectus upon request by calling 1-800-462-2614.
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Table of Contents Getting Started & Logging In
General InformationGetting Started & Logging In .................................................................... 3Enhanced Security ........................................................................................4
NotesFinancial Center .......................................................................................................... 5Notes Overview ........................................................................................................... 6View Note Activity .......................................................................................................7Add Online Statements ............................................................................................ 8Download Transactions ........................................................................................... 9Manage Transaction Categories .......................................................................... 10Create a Report ...........................................................................................................11
Transfer FundsMake a Transfer .......................................................................................................... 12Scheduled Transfers ................................................................................................13Make an External Transfer ......................................................................................14Make a Recurring External Transfer ....................................................................15Schedule External Transfers ..................................................................................16Paying Bills Online ..................................................................................................... 17Add a Payee .................................................................................................................18Setup an E-bill ............................................................................................................19Pay Bills ........................................................................................................................20Recurring Payments ..................................................................................................21Manage Bill Payment Categories ........................................................................ 22Create/View Bill Payment Reports .....................................................................23Search Bill Payment Records ...............................................................................24
Mobile ........................................................................................................................25
Investor Service .................................................................................................26Manage Alerts ............................................................................................................ 27
The first step in using Ford Interest Advantage is to log on with your ID and password.
If you are an existing online user prior to August 26, 2013, the first time you log on, your User ID will be your 10-digit Ford Interest Advantage note number. If you have more than one note, use the one with the lowest numerical note number. You will need to create a new User ID. You will also be asked to read and accept the Online Terms and Conditions.
Your initial password will be the last four digits of your social security or tax ID number. You will need to select a new password.
If you are a first time user of the Ford Interest Advantage online access enrolling after August 26, 2013, you will need to go through the enrollment process by clicking the Sign-up link and following the enrollment instructions.
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Financial CenterEnhanced Security
Once logged in, the first page you see is the “Financial Center”. The Financial Center is the landing page for your Ford Interest Advantage online access. You can view transaction information, make transfers, pay bills and get started with mobile access. You can also see your scheduled Transfers and Scheduled Payments under the Money Center box.
You can click on the Take a Tour button for a video of the new online functionality.
We are also adding additional layers of security in the event you log in from a device that has not been used in the past. Instead of the simple challenge questions you used in the past, you will be asked to validate your identity through a one-time security code via a phone call or SMS message.
If a phone is not available, you will be asked to answer a series of questions to validate your identity. These enhanced security features help safeguard your information.
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Notes Overview
The Notes Overview page offers a glance at all of your FordInterest Advantage notes, including a display of Available and Current Balances, in one place. By clicking on the arrow on the right side of each note, you will see a drop-down menu withavailable options.
To view the Notes Overview page, choose Notes Overview under the Notes tab.
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1 | To View note activity, Make a transfer, Manage alerts, View note/rate information, or Change note description, click the button.
2 | To view balance details click on the Available Balance to see the information on a separate screen.
View Note Activity
1 | Select the note you wish to see and click the Go button.
2 | Here you will see the transactions that have been processed.
3 | To display additional past transactions, click the Redisplay 30-day view link.
4 | To show Scheduled Transactions, click the Show Scheduled Transactions link.
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The Note Activity page offers detailed information on your Ford Interest Advantage note. You can conveniently monitor thestatus of your note, view transaction information and search up to 18 months of transaction history.
To view note activity, go to the Notes tab and select Note activity.
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Add Online Statements
Online statements are electronic versions of your FIA statements replacing paper statements that you receive in the mail. Online access means that you can view your online statements at any time, from any location.
If the Statement feature is available, you can access theStatements page by clicking Statements in the Notes tab.
1 | Read the Ford Interest Advantage online Terms and Conditions.
2 | Check the box next to I have read and agree to the terms of the Ford Interest Advantage online Terms and Conditions.
3 | Click Submit.
To add an online statement:
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Download Transactions
The Download Transactions page is used to downloadtransactions to your computer for use in other applications, such as Microsoft Excel®.
You can access the Download Transactions page by clicking Download Transactions under the Notes tab.
1 | Choose a Note from the drop-down menu.
2 | Select a From and To date, using the handy calendar on the right of the drop-down menu.
3 | Select the CSV file format type, then click Download transactions.
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Manage Transaction Categories
Ford Interest Advantage online access allows you to assigncategories to each transaction. These categories are displayed online and on reports you create.
You can manage your list of categories by choosing Manage Transaction Categories under the Notes tab.
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1 | To create a category go to the link at the top of the page titled add a new
category. A new window will pop up asking you to name the Category, Category Type, and indicate whether or not it is a Tax Item. Click Add category when finished.
2 | To Edit or Delete a category, choose the appropriate link to the right of the desired category. A new window will appear for you to either edit or delete the category.
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Create a Report
The Create a Report page is used to create a custom report of transaction information for a note.
You can access Create a Report from the Notes tab.
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1 | Choose the note you want to report on.
2 | Select a date From (oldest date)and a date To
(newest date) by clicking on the calendar icon.
3 | Use the drop-down menu to select the Transaction type.
4 | Check the box that represents the Category
type and select the Categories.
5 | Click Create Report when finished.
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Make a Transfer
The Make a Transfer page is used to transfer funds from one Ford Interest Advantage note to another.
You can access the Make a Transfer page by clicking Make a Transfer under the Pay and Transfer tab.
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1 | Choose the note you want to Transfer from and Transfer to.
2 | Type in the Amount.
3 | Use the drop-down menu to select the Frequency that you want this transfer to occur.
4 | Click Continue when finished.
Scheduled Transfers
The Scheduled Transfers page lists all transfers that you have scheduled between your Ford Interest Advantage notes.
You can access the Scheduled Transfers page from the Pay and Transfer tab.
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1 | To edit a scheduled transfer, choose the Edit link to the right of the desired transfer. A new window will appear. Fill out the required information, then click Save Changes.
2 | To delete a scheduled transfer, choose the Delete link to the right of the desired transfer. A new window will appear. Review the
transfer’s details and click Delete this transfer.
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Make an External Transfer
The Make an External Transfer page is used to move fundsbetween a Ford Interest Advantage note and an account atanother financial institution.
You can access the Make an External Transfer page by clicking Make an External Transfer under the Pay and Transfer tab.
1 | Select the note you wish to Transfer from and Transfer to.
2 | Select a date on which you want the funds to Transfer on.
3 | Enter the Amount.
4 | Click Continue when finished.
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Make a Recurring External Transfer
The Make a Recurring External Transfer page is used to make a recurring, or repeating, transfer of funds between a Ford Interest Advantage note and an account with another financial institution.
You can access the Make a Recurring External Transfer page by clicking Make a Recurring External Transfer under the Pay and Transfer tab.
1 | Choose a note to Transfer from and the account you wish to Transfer to.
2 | Enter your Frequency preference.
3 | Enter the Amount you wish to transfer.
4 | Select the date you want to transfer to Start on and End on.
5 | When finished, click Continue.
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Scheduled External Transfers
The Scheduled External Transfers page lists all scheduledtransfers between your Ford Interest Advantage note and anaccount with another financial institution. With all of yourscheduled external transfers in one place, it’s easy to edit ordelete.
Under the Pay and Transfer tab, select Scheduled ExternalTransfers.
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1 | To edit a scheduled transfer, choose the Edit link to the right of the desired transfer. A new window will appear. Fill out the required information then click Save Changes.
2 | To delete a scheduled transfer, choose the Delete link to the right of the desired transfer. A new window will appear. Review the
transfer’s details and click Delete this transfer.
Paying Bills Online
The Pay Bills page allows you to redeem all or a portion of your Ford Interest Advantage note to perform the most common bill payment tasks from a single location. Additional features are accessible from the primary navigation bar.
In the next few pages you will see how to:
• Create payees• Schedule a single payment• Schedule recurring payments• Enable the E-bill function for participating billers
To access the Bill Pay feature and manage your bills online, click on the Pay and Transfer tab and select Pay Bills. You will then will be asked to enroll in Bill Pay.
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Add a Payee
You can pay anyone, including your cable company, doctor or Uncle Charlie. In the Pay someone new section of the Pay Bills page, enter the name of the person or business you want to pay and click Add. You may also select a person or business from the Pay To list.
Start by selecting Pay Bills under the Pay and Transfer tab.
1 | Enter the Payee name in the field provided, then click Add.
2 | Enter the Payee information in the fields provided, then click Continue.
3 | Confirm your Payee information, then click Pay Bills to begin making payments.
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Setup an E-bill
E-bills are any bill that you receive electronically, and they basically fall into two types. The first type is an electronic bill that we receive from one of your billers and which we redirect to you. The second type is a bill we retrieve from your biller’s website and present to you electronically.
Start by selecting Pay Bills from the Pay and Transfer tab.
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1 | Click on the payee you want to set up an E-bill for and click the Sign up now! button
2 | Select the Payee using the drop-down menu.
3 | Fill out the required fields, then click Setup E-bill.
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Pay Bills
Our streamlined bill payment process is quick and easy. The Pay Bills page lists all of your payees. You just enter the amount you want to pay and click Pay. We also list for each payee the amount and date of your last payment.
To begin making payments, choose Pay Bills under the Pay and Transfer tab.
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1 | Find the payee you want to process a payment for and enter the Amount you wish to pay.
2 | Select the date you want the payment to process, using the handy calendar feature.
3 | When finished, click Pay.
4 | You will know your payment has been scheduled when green highlighted messages appear below your payee and at the top right corner of your screen.
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Recurring Payments
You can set up an automatic payment to any payee. For example, you can make an automatic payment to your landlord or any payee that sends you an automatic bill for the same amount each month.
To begin making payments, choose Pay Bills under the Pay and Transfer tab.
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1 | Find the payee you want to set up recurring payments for and click on the button to view drop-down menu and choose pay automatically from the menu.
2 | Choose Pay automatically.
3 | Select the Funding note.
4 | Type in the Amount and choose the date you want the payments to begin, then choose to continue this payment indefinitely or until a specific date or number of instances.
5 | When finished, click Save changes.
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Manage Bill Payment Categories
A list of your current categories is provided. You may edit anddelete categories that you’ve created, or add a new category at any time.
To begin, select Manage Bill Payment Categories under the Pay and Transfer tab.
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1 | To change the name of an existing category, simply type in the new name under the New Category Name column and click Save Changes when finished.
2 | To delete a category, check the box next to the name and click Save Changes when finished.
3 | To create a new category, select the add a new category link. You will need to specify the Payment category and which payees you wish to include in the category. When finished, click Add category.
Create/View Bill Payment Reports
To create a new report, please complete the required information. Once saved, your report will appear in the “Select a different report to view” drop-down menu on the View Bill Payment Reports page. To edit or delete a report, click the “Edit/delete an existing report” link right below.
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1 | Choose a bill payment report to view by using
the drop-down menu, then click View.
2 | To view details of a specific payment, click
Payment details.
3 | To change or delete a report, click Edit/
delete report. Select the report you wish to edit or delete, then click the corresponding button. If you chose edit, fill out the required fields, then click Save Changes.
Under the Pay andTransfer tab select ViewBill Payment Reports.
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Search Bill Payment Records
You can search your entire bill payment history by using the Search records feature.
To begin, choose Search Bill Payment Records under the Pay and Transfer tab.
1 | Fill out the required fields including Payee, Funding note, Time frame and click Search records.
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Mobile
Easy and convenient Mobile Access to your Ford Interest Advantage allows you to:
• View note details, including balances and transaction history• Transfer funds between your notes• Pay bills• Use the Remote Check Processing service in the apps to
quickly and easily invest checks
Getting started is easy.
1 | Log on to your Ford Interest Advantage online access.
2 | Click on the Get Started Now button in the Mobile Access Center of the Financial Center tab to download the mobile app.
3 | As an alternative, you may also download the mobile app from Apple iTunes or the Google Marketplace.
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Investor Service
The Investor Service tab provides direct access to the note and investor service options you have available online.
Note Maintenance
Disclosures
Contact Options
Note Services
Note Maintenance is where to go if you need help regarding small changes to your note. Here you will find the option to:
• Change password• Change user ID• Manage contact information• Change address• Change statement delivery method• Customize your notes• Forms
Order checks, stop a check and view your history of stopped checks easily under the Notes Services section.
Control your contact options by choosing:
• View messages• Contact Us• Manage alerts (see page 27 for more instructions)
View all disclosures regarding Ford Interest Advantage Online Terms and Conditions, as well as our Privacy Statement.
Manage Alerts
The Manage Alerts page is used to add or change the type of alerts that you would like to receive to monitor your note activity. You can also use Manage Alerts to change the alert delivery method from email to text message.
To begin, choose Manage Alerts under the Investor Service tab.
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1 | To add an alert, make sure the Note Alerts tab is selected, then click Add next to the type of alert you want.
2 | A new window will appear. Enter the required information and click Add this alert.
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Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. THIS PRODUCT IS NOT ENDORSED OR SPONSORED BY ADOBE SYSTEMS INCORPORATED, PUBLISHER OF ADOBE READER.
