Formal letter

Letters can be categorised as formal an informal. Formal letters are also referred to as business letters and probably could fall under any one of the following categorised:

letters of enquiry replies to letters of enquiry letters of complaint replies to letters of complaint

letters of application letters to newspaper letters of appeal

When writing a formal letter, there are two areas that you need to concentrate on. They are the format and the message of the letter.

FORMATShahrom Alias,33, Jalan Bunga Kekwa,Taman Indah,53000 Ipoh,Perak Darul Ridzuan.______________________________________________________________________

The Registrar,Southern Australian College,WS 6018 South Australia,Australia. 13 APRIL 2014

Dear Sir,

Bachelor of Business Administration Degree Course

I wish to apply for admission to your college to pursue a degree in Business Administration majoring in Accounting.

2. I am a Malaysian and have just completed my STPM (Sijil Tinggi Pelajaran Malaysia). I passed my papers in Economics, Accounting, Mathematics and General Paper at principal levels.

3. Please send me a copy of your college prospectus and application form with details of entry requirements, fees, course structure, accommodation and the closing date for submission of application. Enclosed please find a money order for the amount of AU$20.00 being payment for the prospectus.

I look forward to your prompt reply.

Thank you.

SENDER’S NAME AND ADRESS1

RECIPIENT’S NAME/DESIGNATION AND ADRESS

2

DATE3

5

4 SALUTATION

SUBJECT HEADING

6 OPENING PARAGRAPH

MESSAGE/7

8 CLOSING PARAGRAPH

9 COMPLIMENTARY CLOSE

Yours faithfully,

____Shahrom_____(SHAHROM ALIAS)

SAMPLE ESSAY

You are worried about the road in front of your school that poses a danger to the students and other road users.

Based on the notes below, write a letter of complaint to the town council to highlight the problems. Give a few suggestions to ensure the safety of the road users.

Potholes on the road Patch them

Overgrown trees Trim the branches

No rubbish bins Provide a dump site

Faulty street lights Fix the lights

Numerous snatch thefts Increase police patrol

When writing the letter, remember to:

use all the points given layout the letter according to the correct format use paragraphs address the letter to the accurate recipient

the written composition should be about 250 words.

JALAN INDAH

Problems Action that shouldbe taken

GRADE C ANSWER

Raja James22 Jalan Mulia,Taman Indah,60000 Indah Baru,Selangor.____________________________________________________

The ChairmanIndah Baru Town Council,60000 Indah Baru,Selangor. 16 September 2013

Dear Sir,I am a student of SMK Indah and I am writing this letter to highlight the problems concerning the stretch of road in front of my school. This road, Jalan Indah, is dangerous and there are many potholes which causes accidents involving students along this road.

2. There are many potholes which causes accident in Jalan Indah. Students who use this road have to be carefull of these potholes, especially during the rainy seasons. Please take immediate action to patch these potholes.

3. Trees have overgrown and the branches cover the electrical cable. The branches might break and fall on the power lines causing a power failure. Please trim the branches before a bad incident occurs as the saying goes ‘prevention is better than cure’.

4. A lot of rubbish is strewn along the road in front of my school by the residents. Please provide a dump site for them.

5. There are many street lights that are not working. This makes the road dark and scary. Please fix the lights immediately to ensure the safety of the people using this road.

6. There are many snatch thief cases in front of my school. They take the students’ laptops, mobile phones and even their cash. Police must patrol this road.

I treuly hope appropriate action will be taken to improve the condition of Jalan Indah.

Thank you,Raja(Raja James)

Salah format

Tiada tajuk

Ayat berulang

Ejaan salah

Tiada kesinambungan/ tidak menggunakan penanda wacana

Tiada penanda wacana

Ayat mendatar dan terlalu banyak ayat mudah

Salah penggunaan perkataan

Jangan gunakan desakan

Ejaan salah dan penutup yang tidak bersesuaian

Grade A Answer

Raja James22 Jalan Mulia,Taman Indah,60000 Indah Baru,Selangor.____________________________________________________

The ChairmanIndah Baru Town Council,60000 Indah Baru,Selangor. 16 SEPTEMBER 2013

Dear Sir,

The Hazardous Condition of Jalan Indah

I am a student of SMK Indah and I am writing this letter to highlight the problem concerning the stretch of road in front of my school. This road, Jalan Indah, is a danger to the students using it daily, and lately, there has been a spate of accidents along this road involving students.

2. Firstly, there are many untended potholes in Jalan Indah for the past five years. These potholes pose a threat to motorcyclists and students who walk to and fro from school. The situation is made worse during the raining season since the puddles of water can cause accidents to occur along this road. Immediate action needs to be taken to patch these potholes.

3. Next, the council those not trim the trees regularly. The trees have grown across the electrical cables and I am afraid that on a stormy day, the branches might break and fall on the power lines. I shudder to think of what might happen to passer-by who walks by at that fateful moment! The branches need to be trimmed as soon as possible to avert any untoward incidents. As saying goes, ‘prevention is better than cure’.

4. Also, I do not see any rubbish bins within the area in front of my school. There are plastic bags of rubbish strewn all over the places. I hope the council can provide a dump site for the residents to discard their household garbage properly.

5. Another problem is that there are more than faulty street lights along this road. Students who come to school before 7 a.m. and students who return home after evening classes are afraid to walk along this dark and scary road. I hope that the streets lights can be fixed immediately to ensure the safety of the students and other road users.

6. Finally, there have been numerous snatch theft cases in front of my school. Students have complained that their laptops, mobile phones and even their cash have been taken by snatch thieves on motorbikes! I fervently hope that the police can patrol this stretch of road before and after school hours so that students do not become victims of snatch thieves.

I truly hope that the town council would organise a dialogue with the relevant authorities and the police to make Jalan Indah a better and safer road.

Yours faithfully,

Raja(Raja James)

Contoh yang baik cadangan tindakan yang patut diambil

Isi tambahan dan penutup/kesimpulan yang berkesan