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Fostering Resilient Working Relationships: Keys to Innovative Title V Project
Management & Collaboration
Lisa DiDonato Susie Haynes (via FaceTime)
Lisa Rodriguez Emily Versace
A note on resources mentioned in this presentation
If you don’t have the QR code reader app, Go to Apple iTunes store or Play store for Android
Web address: http://www.mtsac.edu/titlev/ahsie2016.html
Lisa Rodriguez, Ph.D., Director, Title V Grant “Building Pathways to Persistence & Completion” (2013-2018)
★ Key best practices:
★ Project Management: Website, Google Drive, Shared Drive, Old
Fashioned To Do List and Post-It Boards/Sheets ○ Communication: Newsletter, Briefing Deans/VP’s, Drop-In Events,
Research Day, Minimal Meetings ○ Documentation: http://www.mtsac.edu/titlev/ &
https://goo.gl/photos/kt1dmcPr568vWaT5A
StrengthsQuest
The color code
Everyone’s office looks like this, right?
One of our five component books, APR
manual, and year 1 annual research reports
Are in the back of the room, for you to peruse.
Newsletter goodness
We all love the APR! Some best practices in tackling “battleship”
http://www.mtsac.edu/titlev/
Susie Haynes, Administrative Specialist IV
Managing (Juggling/Wrangling)
Title V Budgets
Video in...4, 3, 2, 1...
Lisa DiDonato Educational Researcher
● Professional roles at Mt. SAC
● Background on grants
● Re-designing our objectives to fit reality
● Comments on resilient working relationships
Grant Goals and Objectives Measured
Communication/Collaboration
Meet with all involved in the project Grant Director Project Director/Coordinator Data Collectors
Why? 1. Demonstrate to the funder that the project is meeting
its goals and/or beneficial. 2. Understand areas of improvement.
Grant Goals and Objectives Measured
Communication/Collaboration
Project Management
Develop ways to measure what you need to measure Data collection methods
Surveys (online and paper) Data Analysis (collected by college or user) Focus Groups
Grant Goals and Objectives Measured
Communication/Collaboration
Project Management
Follow-Through
Before each term review what needs to be collected and produced. Communicate progress and pitfalls.
Grant Goals and Objectives Measured
Communication/Collaboration
Project Management
Follow-Through
Documentation
AHSIE (Anita Bringas, pictured left,
designed the outcomes tracking template we showed and is
willing to share with permission to modify)
Emily Versace Title V Counselor
Emily Versace Title V Counselor
● #Techsanity - for special groups
● JITAS (Just in Time Advising)
● GE Pathways Proactive (Intrusive)
Counseling
● Early Alert
● Collaboration with colleague
Counselors
● STEP PLUS
● Honors College
● CTE Brochures
● Career Assessment for Orientation
Keys to Building Good Relationships ● Recognize partners
on campus as experts ● Have friendly moments with colleagues say hello, smile,
ask about their day. ● Have clear and open communication
Difficult Conversations: ❏ Some you can prepare for ❏ Some are a surprise
Difficult People: ★ Try to see them as more than the
conflict you are having with them ★ What are good things they bring to the table
How to Improve Communication:
➢ Keep good records of meetings, share notes via email ➢ Examine emails before sending for tone ➢ Consider the best method to use for sensitive topics
(email, phone, or face to face) ➢ Use active listening techniques
Active Listening 1) Listen to understand
○ Decide your goal is to understand the other person's point of view ○ Use body language and eye contact to show you are listening
2) Clear your mind and remain silent
○ Focus on what is being said ○ Don’t interrupt ○ Don’t try to formulate your response
3) Ask the person to expand or clarify
○ Tell me more ○ Can you expand on that? ○ Could you give me an example?
4) Reflect the other person's thoughts and feelings
○ Don’t assume you understand, instead, repeat back what you heard to verify your understanding
○ Don’t add your ideas to the conversation yet, make sure you understand their point of use. ○ Watch their body language, sometimes they will say you got it right even if you didn’t.
*Adapted from On Course: Strategies for Creating Success in College and in Life, by Skip Downing
Reflecting Information: Statement: “We need to rethink this whole plan. The math department should be the one heading this up, not tutoring because we need their buy in to make this work. Right now they aren’t cooperating. We should talk to their Dean.” Response: “Ok, so what you want is to approach the Dean and ask if there is Math faculty member who would like to head this project? Then tutoring will partner will that person to create and implement a plan?” Reflecting Emotions: Statement: “This is ridiculous! Who wrote this grant anyway? I wasn’t consulted and now my workload is packed. Can’t someone else do it? This is so unfair.” Response: “It sounds like you are feeling overwhelmed. It seems like you are upset that you have more work to do, and that you weren't consulted earlier about the role your department plays in the grant. Notice: You are not adding your point of view to the conversation yet. Wait until after you have confirmed understanding.
(Fictitious scenarios)
Activity: Active Listening
Statement: “She just has it out for me. I did everything correctly and yet she finds fault in every project I complete. I can’t win.” Statement: “At our meeting last month I suggested the solution that we are now pursuing but no one seems to remember that I am the one who came up with idea. Instead they think he was the one who thought of it. He is always taking credit for my work.”
Statement: “She claims she sent me the email last week, but I only received it today and now I am being blamed for the all the delays.” Statement: “This isn’t going to work. No one in that department wants to change even if it is in the students’ best interest. They think what worked 20 years ago will always work.”
Q & A