Foundation Skills

Language, Literacy & Numeracy Activities Workbook

FSKDIG002 – Use digital technology for routine and simple workplace tasks

©Teach2Learn Pty Ltd FSKDIG002 – Use digital technology for routine and simple workplace tasks 2

CONTENTS

ACTIVITY 1 CHECK EMAIL ................................................................................................3

ACTIVITY 2 LOG BOOK .....................................................................................................4

ACTIVITY 3 REPORTING A PROBLEM .................................................................................5

ACTIVITY 4 WEEKLY EXPENSES ........................................................................................6

ACTIVITY 5 FINDING INFORMATION ....................................................................................7

ACTIVITY 6 VISUAL LANGUAGE .........................................................................................8

ACTIVITY 7 WRITING AN EMAIL .........................................................................................9

ACTIVITY 8 EXPENSES ................................................................................................... 10

ACTIVITY 9 INSTRUCTIONS ............................................................................................. 11

ACTIVITY 10 TIME ZONES .............................................................................................. 12

ACTIVITY 11 READING INSTRUCTIONS ............................................................................. 13

ACTIVITY 12 RECORD DETAILS ....................................................................................... 14

ACTIVITY 13 CURRENT SKILLS ....................................................................................... 15

ACTIVITY 14 COMPUTER USAGE PROCEDURE ................................................................. 16

ACTIVITY 15 GOALS FOR THE FUTURE ............................................................................ 17

ACTIVITY 16 ARTICLE .................................................................................................... 18

ASSESSMENT TASKS ............................................................................................... 19-25

©Teach2Learn Pty Ltd FSKDIG002 – Use digital technology for routine and simple workplace tasks 3

Reading Skills Level 2

Activity 1 Check Email Beth has just typed an email. Now she needs to check the email for any mistakes. Read the email and correct the mistakes by crossing them out and writing in the correction.

To: All Staff From: Beth Jones Subject: Photocopyer This is too remind every staff that the photocopier will be fixed tomorrow and will be available For use after lunch? Regards Beth

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Writing Skills Level 2

Activity 2 Log Book

It’s 10 am on 30th August and Tracy’s computer monitor is not working. It won’t turn on when she presses the ‘on’ button. Tracy tries to solve the problem but she can’t so she calls in Brad from the computer service department. Brad fixes the monitor by replacing the ‘on’ switch. By 11 am the problem is fixed and Tracy can start work again. Now Tracy has to fill in the log book where computer faults are recorded. Fill in the log book for her using the above information.

FAULT LOG BOOK

Date and time fault occurred

Description of fault Action taken Date and time service restored

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Oral Communication Skills Level 2

Activity 3 Reporting a Problem Lily needs to report a problem with her computer printer. When she tries to print something, the computer sends her a message saying that the printer is not connected. She checks the connections and the printer seems to be connected so she isn’t sure what the problem is. Lily needs to report the problem to the maintenance department. What do you think Lily should tell the maintenance department Place a cross (x) next to your answer. _____ My computer printer doesn’t work. _____ My computer printer doesn’t work. The computer is telling me that the

printer is not connected. I’ve checked the connections and they are fine so I am not sure what the problem is.

_____ My computer printer doesn’t work and I’m not sure what the problem is. Why did you choose this answer? __________________________________________________________________ __________________________________________________________________ When should Lily report the problem? _____ Immediately _____ When she next sees someone from the maintenance department _____ At the end of the day Why did you choose this answer? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

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Numeracy Skills Level 2

Activity 4 Weekly Expenses Will is writing down the weekly expenses for the company’s technology consumables. Weekly expenses

Printer cartridges $140.00

CD-ROM’s $12.50

DVD’s $23.00

Toner cartridges $231.00

Total $403.50

Is the total of the weekly expenses correct? If not, what is the correct answer? __________________________________________________________________ Now Will wants to calculate the average weekly spending on technology consumables for the last 4 weeks. In Week 1 the company spends $413, in week 2, $456, in week 3, $391 and in week 4, $492. What are the company’s average weekly expenses for technology consumables for these 4 weeks? Show how you worked out your answer. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

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Learning Skills Level 2

Activity 5 Finding Information Using your own knowledge or asking a friend or ‘Googling’ – find out the meanings for each of these words -

BLOG _____________________________________________________

__________________________________________________________

BOOKMARK/FAVOURITES ____________________________________

__________________________________________________________

ADSL ______________________________________________________

__________________________________________________________

BROWSE __________________________________________________

__________________________________________________________

COOKIE ___________________________________________________

__________________________________________________________

DOWNLOAD ________________________________________________

__________________________________________________________

HOST _____________________________________________________

__________________________________________________________

INTERNET _________________________________________________

__________________________________________________________

DATA BUFFER ______________________________________________

__________________________________________________________

PDF _______________________________________________________

__________________________________________________________

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Reading Skills Level 2

Activity 6 Visual Language Can you match the pictures or symbols with the correct name and then explain what each one is for?

Blue tooth .................................................................................................

.................................................................................................................

Keyboard ..................................................................................................

.................................................................................................................

Fax machine .............................................................................................

.................................................................................................................

Mobile Phone ............................................................................................

.................................................................................................................

@ sign ......................................................................................................

.................................................................................................................

Mouse .......................................................................................................

.................................................................................................................

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Foundation Skills

Assessment Tasks

FSKDIG002 – Use digital technology for routine and simple workplace tasks

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Instructions to Candidate ➢ Each Task needs to be completed independently

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Reading & Writing

Task 1: Read the sentence on each item then answer the question below

Laptops are very practical for people who work at many offices or work out of the office or have their own business like a plumber or a builder.

Mobile phones are more like a mini-computer as they can send and receive emails and take photos and hold lots of information as well as connect to the internet. How do you use your phone and computer? E.g. personal banking,

social contact, work-related

a) at work

_____________________________________________________________

_____________________________________________________________

b) at home

_____________________________________________________________

_____________________________________________________________

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Speaking & Writing

Task 2: What you would say to the owner of the business to be aware of security risks when using Dropbox?

Dropbox is a file hosting service. It allows users to create a special folder on each of their computers, which Dropbox then synchronizes so that it appears to be the same folder (with the same contents) regardless of which computer is used to view it. Files placed in this folder also are accessible through a website and mobile phone applications. *http://en.wikipedia.org/wiki/Dropbox_(service)

“In June 2011, Dropbox, a popular cloud storage site where approximately 25 million people store their videos, photos, documents, and other files, left the site open for four hours on Father’s Day. The glitch let anyone log in to customers’ accounts with any password (Wright 2011: 20). “http://www.aic.gov.au/publications/current%20series/tandi/441-460/tandi456.html

Using the information above what would you say to the owner of a business

advising them of the security risks?

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

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Final Recording Form Candidate name:................................................................ Trainer/Assessor:………………………………………………………….. Course: FSK10213 Certificate I in Skills for Vocational Pathways

Code Foundation Skill – ACSF Level 2

Completed Date

FSKDIG002 Use digital technology for simple workplace tasks

Reading &Writing Writing & Speaking Reading & Writing Reading & Writing & Numeracy

Task 1 Task 2 Task 3 Task 4

Student is Satisfactory Not Yet Satisfactory

Signed: ................................................... (Candidate) Date:................................ Signed:..................................................... (Assessor) Date:.................................