Franchize Consultants (NZ) Ltd, Suite 4, Level 1, 27 Gillies Ave, Newmarket, PO Box 9538, Newmarket, Auckland Phone (09) 523 3858 www.franchize.co.nz

Franchise Field Support Visit Training

Effective field support visits have a dramatic impact on the health, performance and profitability of a franchise system. This field visit training programme for field representatives and franchisor executives provides powerful insights into the role of field visits and how they should be performed effectively. Importantly you will also gain knowledge on the background franchise infrastructure required in order to provide effective field visits, including available tools and how to use them.

Core content

t Franchise field visits in context t Why field visits are important t

The many roles of a Field Support Representative t Understanding

the franchisor-franchisee relationship lifecycle t The multi-stage field

visit process t Do’s and don’ts of field visits t Required franchisor

infrastructure, including the field representative’s tool box t Getting

the most out of your field visits t Case studies and examples

Benefits

t Understand the various roles and responsibilities of the Field Support

Representative t Appreciate the various skills, attributes and qualities

needed to fulfill the Field Support Representative role effectively t Know

what ‘Tools’ Field Support Representatives have at their disposal, and how

and when to use them t Gain insight into how to manage and monitor the

performance of Field Support Representatives t Conduct more in-depth

and productive Field Visits & Franchisee Performance Reviews t Have a

better understanding of the franchising culture and franchisor-franchisee

relationship dynamics t Understand the wider supporting infrastructure

required to build an effective Franchise Field Support Visit program t

Networking with other like-minded franchise executives

Franchize Training Centre

Series

What are field visits? What should a Field Support Representative do? And how does this fit into overall franchise system management?

Learn the core roles associated with providing comprehensive franchise field support. Gain the knowledge, skills and attitude required for providing effective franchise field visits.

Franchise Field Support Visit Training Move ‘em on up!

Dr Callum FloydMichelle Bentham

For more information t Call Franchize Consultants (09) 523 3858 t or visit www.franchize.co.nz

Franchize Consultants (NZ) Ltd, Suite 4, Level 1, 27 Gillies Ave, Newmarket, PO Box 9538, Newmarket, Auckland Phone (09) 523 3858 www.franchize.co.nz

An intensive one day workshop for Field Service Representatives

t Your training leaders

Franchize Training Centre forthcoming sessions t Franchise field support visits

t Managing a franchise system

t Improving franchisee performance

t Franchisee business planning

t Franchising a business

t Buying a franchise

Awards

Presenters

t The training day will be led by Win Robinson and Callum Floyd

Win Robinson

Managing Director of Franchize Consultants, Win has

practical experience in establishing and operating

successful franchises dating back more than 30 years.

Win is an active Board Member (and past Chairman) of the

Franchise Association of New Zealand (FANZ).

Dr Callum Floyd

Callum has substantial franchising and related knowledge

gained from completing both Master of Commerce (with 1st

class honors) and Doctor of Philosophy (PhD) qualifications

researching franchising. Callum has led franchise

development projects across a range of business sectors

involving leading local and international organisations.

Franchize Training Centre forthcoming sessions

t Franchise field support visits - Nov 7

t Managing a franchise system - Nov 11&12

t Franchising a business - Nov 20

t Buying a franchise - Nov 15

Franchize Consultants (NZ) Ltd, Suite 4, Level 1, 27 Gillies Ave, Newmarket, PO Box 9538, Newmarket, AucklandPhone (09) 523 3858, Fax (09) 520 0387 www.franchize.biz

Special Note This training course provides prospective franchisors with a good background on franchising, including why companies franchise, insights into different structures, the process of franchising business, available specialist advice, and more. This course, however, is not a substitute for specialist advice on how best to structure and implement franchising with a specific business.

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

2008

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

2010/11

Next step

To register your interest or request further information please contact Franchize Consultants on (09) 523 3858.

Time and date

Date: Wednesday, 6th April 2011 (1 day training)

Time: 10am – 4pm

Venue

Royal New Zealand Yacht Squadron

101 Curran Street

Westhaven

Auckland

Package Details

Registration Fee: $295 + GST per person

(registration includes morning tea, lunch and

afternoon tea)

For more information t Call Franchize Consultants (09) 523 3858 t or visit www.franchize.biz

Franchising your business or improving an existing network? Talk to us first!

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New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

2008

New Zealand

Franchise Awards2006

IN ASSOCIATION WITH

WinnerService Provider of the Year

2010/11

Successful franchisors choose Franchize Consultants. Work with a company engaged on major projects with many of the biggest (and best emerging) names in the franchise sector.

Next step

To register your interest or request further information please contact Franchize Consultants on (09) 523 3858.858.

Venue

Royal New Zealand Yacht Squadron

101 Curran Street

Westhaven

Auckland

Package details

$495 + GST per person. Registration includes

morning tea, lunch and afternoon tea.

Presenters

Michelle BenthamMichelle Bentham has an MBA and many years of operational experience

in franchising, working mainly with major fast food franchises, McDonald’s

and Subway in a wide variety of management roles. Michelle also has

considerable and practical Subway multi-unit franchisee experience.

Dr Callum FloydDr Callum Floyd has substantial franchising and related knowledge gained

from completing both Master of Commerce (with 1st class honors) and

Doctor of Philosophy (PhD) qualifications researching franchising. Callum

has led franchise system development and improvement projects across

a range of business sectors involving leading local and international

organisations, including franchisees.