Frequently Asked QuestionsDoes the unit activate when I burn toast?

No. The unit is activated by a heat-sensitive fusible link. The HAVEN will activate when

the temperature at the unit reaches 135°Fahrenheit (57° Celsius). At this temperature, there is a

fire in your house.

Will the HAVEN extinguish fires?

It can, however every fire is unique because every home is unique and the contents within

each home are different. Because of these many variables, the HAVEN is an automatic fire

suppression system.

Worst-case scenario, the HAVEN gives you more time to evacuate.

What Is An Automatic Fire Suppression System?

Automatic fire suppression systems control or extinguish fires without human intervention.

Examples of automatic systems include fire sprinkler systems, gaseous fire suppression and

condensed aerosol fire suppression.

What Will My Insurance Company Think Of The HAVEN Unit In My Home?

To date, we have support from insurance companies. Our product will save lives and decrease

home fire and water damage. House insurance discounts may be provided by your insurance

broker, please discuss this with them and show them this website.

How Many HAVEN Units Do I Need In My House?

It depends on the layout of your house and the amount of protection you want. Tests have

proven the HAVEN to suppress or extinguish fire in a 16′ x 16′ room. Therefore, having a

HAVEN every 8-20′ would be optimal. At the very least it will protect your access and egress

from your bedroom at night. You can also install more units in areas of higher fire risk such as

kitchens or where the Christmas tree usually is.

Won’t this put a hole in my vapour barrier on the upper floors?Yes, it is similar to a pot light installation with minimal disruption to the vapour barrier. However,

it is very easy to place a small amount of plastic over the unit to continue the vapour barrier,

which any contractor can easily do.

Does The Haven Need Batteries?

Yes, just one for the LED pressure indicator, although this is not needed for operation. This is

simply to indicate that the tank is pressurized when you press the button. It is not essential for

effective operation. The battery inside the HAVEN is a square 9V battery which can last several

years.

Does The Tank Have To Be Inspected Every Year, Just Like A Fire Extinguisher?

No. The HAVEN is equipped with an LED light. When the pressure inside drops, the LED light

on the HAVEN will flash, indicating you have no protection.

Is The ABC Dry Chem Inside The HAVEN Dangerous To My Health?

No. The ABC dry chem inside the HAVEN is non-toxic, similar to what’s used inside a typical fire

extinguisher, except ours is 90% suppressant and 10% filler, whereas most fire extinguishers

are 60% suppressant and 40% filler (ours is the finest dry extinguishing agent available). It is a

slight eye and lung irritant that also has a terrible taste. This is minor compared to the toxic

fumes you may breath in during a house fire.

Is there a UL or ULC listing for this product?

Most of the components in the HAVEN are UL listed, however there is no standard for our

product to be tested to, since it is “too new and innovative”, we are told by the folks at UL after

visiting them several times for testing. We have been instructed that since there is no standard,

this product is able to be marketed as an optional add-on for home safety (similar to a home

security system).

How Long Does The HAVEN Last?

Just like a fire extinguisher, the HAVEN lasts for 10 years. When you purchase a HAVEN you

will have the option of registering your HAVEN unit(s) with us. When your HAVEN expires we

will notify you. You can exchange your expired unit for a new one at a discounted price.

Does The Tank Have To Be Inspected Every Year, Just Like A Fire Extinguisher?

No. The HAVEN is equipped with an LED light. When the pressure inside drops, the LED light

on the HAVEN will flash, indicating you have no protection.

In the case of a fire, and it dispenses, how toxic is it for people to breathe in?Although the ABC dry-chem inside the HAVEN is non-toxic, it is a mild eye irritant and tastes

terrible. It is basically like breathing in a yellowy, gross-tasting, baking powder.

In the event that it “goes off”, what is the clean up like?Clean up is done with a vacuum. Unlike water, there is no damage from the non-toxic dry-chem

agent used in the HAVEN.

How is it affected by cold? If I put a HAVEN in the cottage and we shut down the cottage in the winter, will that affect it?

The cold does not affect the unit at all, other than the 9V battery might die quicker which would

mean the pressure indicator light may not work. However even without the 9V battery, the unit

would still be fully charged and functional. It will not lose pressure in extreme cold.

In the ceiling, what supports the weight of the tank, since its weight is offset?

The unit comes with a foam pad with double-sided tape that rests against the base of the unit

when it is installed in a ceiling, to support the weight of the tank.