From Travel Management to Global Mobility Management

The evolution of a management culture to adapt itself to today’s globalization constraints

and opportunitiesAn aggregation of thoughts from very clever and

visionary People…It’s only the beginning…

J-M Kadaner ©Key Corporate Solutions 2011

A special Thank You toThe following companies :Amadeus, Advito, Airplus ,American Express, BCD Travel, Carlson Wagonlit,Deloitte, and others for the brilliant Studies and White papers they publish

The following people :Ron Dileo, Scott Gillespie,Torsten Kried, Susan SteinbrinkAlbert Einstein and many others forthe visions and the idea’s they steer and initiate

Who said that the Travel Industry does not innovate…We are there to connect people….

Combining technologiesIn

A Cloud Computing World

Evolution or Revolution 1

Category Cloud

Airlines Consultants Cool ToolsData Distribution Education Ground

Transport Hotels Innovation Meetings

and Groups Metrics and KPIs Most

Popular Posts Sustainable TravelTIILTS Travel Industry Travel Management Travel Policy Travel

Procurement Travel Suppliers

Travel Technology

Evolution or Revolution 2Some key factors of changesAffecting the Travel Industryin the Nineties, starting to “Spin”the models…to today’s Multi channel distribution….

And consequences…

Evolution or Revolution 3Challenges and wishes

Apps World

Change driversB to C leading

Modern Enterprise Communications

Network?

?

?

Permanent employee “real time access” to all company resources @ all time trough all means !Implies permanent “real time access” of the Enterprise to its prime resource, the employee !

Change…inEnterprise Demography and

rising energy costs

+ =>

Together with Key words such as:Mobile officeTime to marketEfficiencyValue AssessmentResource Management

Changing HabitsBusiness unusual…

Beam me up Scotty, or HowTo Stay in touch with the home base…only 20 years ago it was science fiction

Now you know whythey have laid-out8.5 B $ to buy Skype..

Some Comments

“We are excited to be rewarding the efforts ofIndividuals who are leading the way for innovationin this arena,” “We know we cannot continue buyingand managing travel as we have for the past

20 years, and these fresh approaches are helpingchange the face of business travel.”--ACTE Executive Director Ron DiLeo

Yes but, what about Metrics and Management expectations ??

A vision from the top…Expectations : Business as usual..

How do we mitigate desires between innovation and benefits ?

What are we talking about…

To …

Segments we should look @ :Travel families (and related tools), Mice & SMM components, Mobile telephony,internet on the go, Portable Audio & Visio, Apps World, Security & Safety, Payment systems, Portable tools (PC,Tablets,Smartphones, Apps..), Fleet management, Temporary offices & facilities…nomads & home based officesAnd, and, and….

Commonalities ?►Affects entire company resources top down and bottom up.►Strong impact on “Cost of sales”.►Growing spend as part of communications needs to do business fast and global.►Requires empowered company policies and good citizenship behaviors.►Complex commodities with huge amount of invoices and strong differences

in sourcing methods.►Difficult Value added measurement and data sourcing and analysis (metrics).►Strong services & demand management arbitration required.►Rapid changes due to markets economics and tech impacts short and mid terms.►Enterprise management organization “Supplier/segment” centric and

vertically organized (Travel Management, Purchasing, IT,IS, HR, Etc..) withinsufficient bridges across responsibilities.

►Experts and team work required. in a project modus..►Very poor GL real cost allocation and measurement trough the multiplicity of

the acquisition methods and payment mechanism

Actual Concept

Complex and inefficient…..Commodity centric

An Approach..Could beBuilding a services platform

concept►Simplifying life of the services user►Grouping commodity, markets and suppliers expertise's►Managing and mitigation expectations both from Management and employees►Services and value management centric►Standardizing, selecting and implementing best of breed

“connect and communication” components as the needs arises►Providing Front and back-office management solutions►Working as a permanent internal consultant monitoring and matching company

needs and improving multi lateral processes►Measuring added value and monitoring and reporting costs►Defining “make or buy” rules in a sinful global vision►Monitoring and supporting change as an asset to Company Business development►Implement interoperability of the services

Migrating Travel Management & Procurement to Mobility Management and Procurement

Becoming User centric

Project Management

Due diligence

P&l Responsibilities

Continuous improvement

Management VisionCSR

Standardisation

Safety & SecuritySupport B

ackbone

User In

telligence

Mobility st

andardisatio

n

Flexibility

towards P

rogress

VisionCSRStandardisation

Contract Management

Finance &Accounting

End to endProcurement

Supplier RelationshipManagement

Tools &TechnologiesManagement

Admin&

Back-Office

Governance &

PoliciesProduct

& Services

User Profiling & Demand

Management

Registration & Support

Sourcing&

Contracting

User

•Simplifying access tothe services and products•Improving Controls andCost allocation & follow-up•Standardizing processes•Maximizing opportunities•Streamlining Resources•Improving Credibility andServices•Optimizing added Value•Limiting Fraud

Skills required a barrier ?What could be some valid questions

We need highly skilled peopleYou do anyway if you want to out beat your competitionMulti-talented individuals are expensive….Yes but they deliver more value, It’s a question of measurementIt’s a change in the way we look at running business !A few companies are already paving the way, Apple, Google, Microsoft…and more in the Emerging and Brick countries…We need time to think this trough…Do not think too much, other are actingWhere are the experts ?Most likely already working for you, are you managing your talents portfolio well ?Are good schools out there or education programs to help us ?PlentyHow do we measure the return ?With pragmatism, openness, learning by doing. rules change tooThis is revolutionary…No, evolutionary at a rapid pace….Darwin was right…Is the Market Ready ?Maybe not, one of your task is to educate..communicate and manage expectations

All in one vision

Some positive aspects behindMobility Management..

“Large companies or administrations cause a lot of traffic worldwide as their employees need to commute to and from work and travel for businessWhat trips and Commuter trips have in common, that they take place in certain time intervals in the morning and evening, and travel time limits productivity.The main target group of MM in companies, travelers and commuters, are relatively easy to approach: they have the same behaviors, destination (their employer) or Business partners, they have similar schedules to start and finish working and they can be informed and motivated by using communication channels in their workplace. These are characteristics, that increase the chance of success of Mobility Management in companies.

For the companies, there are several positive consequences of a change in the mobility behavior of their employees:

Cost reduction: MM can save money for businesses, e.g. by reducing costs for construction and maintenance of parking premises or by reducing the budget for travel and travel indemnitiesBetter accessibility: MM can achieve better accessibility to the company for employees, freight and visitorsHealth and safety: MM can improve the health and the fitness of the employeesImage: MM can help companies to communicate their commitments to society and to show their ethical business practices.

In a larger perspective, the effect of a change in business and commuter trips towards a more sustainable mobility is considerably large, because both contribute significantly to congestion, CO2 and waste of productive time.

This is the reason, why companies and administrations as employers should be among the most important clients of MM concepts..”

So ? What are you waiting for ?

Its only a vision ?

But you can make it happen !

You don’t know how ? Give us a call, we will certainly help…

www.keycorporatesolutions.com