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Cisco Unified Communications Manager Features and Services GuideRelease 7.1(2)

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-18610-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Communications Manager Features and Services Guide 2009 Cisco Systems, Inc. All rights reserved.

C O N T E N T SPreface1xxxiii

CHAPTER

Barge and Privacy

1-1 1-2 1-4

Configuration Checklists for Barge

Configuration Checklist for Privacy and Privacy on Hold

Introducing Barge, Privacy, and Privacy on Hold 1-5 Barge 1-5 Single Button Barge/cBarge 1-5 Barge Using Built-In ConferenceSingle Button Barge or Barge Softkey 1-7 Barge by Using Shared ConferenceSingle Button cBarge or cBarge Softkey 1-8 Barge Phone Display Messages 1-9 Party Entrance Tone and Barge, cBarge, or Single Button Barge 1-9 Privacy 1-9 Privacy on Hold 1-10 System Requirements for Barge, Privacy, and Privacy on Hold1-10

Interactions and Restrictions 1-11 Interactions 1-11 Barge and cBarge 1-12 Barge and Call Park 1-12 Barge and Join 1-12 Barge, cBarge, and Single Button Barge Support for PLAR Restrictions 1-13 Installing and Activating Barge, Privacy, and Privacy on Hold 1-14 Activating Barge with Built-In Conference Bridge 1-15 Activating cBarge with Shared Conference Bridge 1-15 Activating Privacy 1-15 Activating Privacy on Hold 1-15

1-12

Configuring Barge, Privacy, and Privacy on Hold 1-15 Setting the Service Parameters for Barge, Privacy, and Privacy on Hold Related Topics1-16

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Contents

CHAPTER

2

Call Back

2-1 2-1

Configuration Checklist for Call Back Introducing Call Back2-3

Understanding How Call Back Works System Requirements for Call Back

2-3 2-5

Suspend/Resume Functionality for Call Back2-6

Interactions and Restrictions 2-7 Additional Information on Call Back Notification with Phones That Are Running SIP 2-8 Feature Interactions with Call Forward, iDivert, and Voice-Messaging System Features 2-8 Installing and Activating Call Back2-8

Configuring Call Back 2-9 Creating a Softkey Template for the CallBack Softkey 2-9 Configuring CallBack Softkey Template in Common Device Configuration Adding CallBack Softkey Template in Phone Configuration 2-10 Setting Call Back Service Parameters 2-11 Providing Call Back Information to Users Troubleshooting Call Back Related Topics32-11 2-11 2-11

2-10

CHAPTER

Call Display Restrictions

3-1 3-1

Configuration Checklist for Call Display Restrictions Introducing Call Display Restrictions 3-2 Overview of Call Display Restrictions 3-3 Enabling Call Display Restrictions 3-3 System Requirements for Call Display Restrictions Scenarios for Using Call Display Restrictions Interactions 3-5 Call Park 3-5 Conference List 3-6 Conference and Voice Mail Extension Mobility 3-63-4

3-4

3-6

Configuring Call Display Restrictions 3-6 Configuring the Translation Pattern Parameters Configuring the Phone Configuration 3-8 Sample Configurations 3-9 Partitions 3-9 Calling Search Spaces 3-10

3-7

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Devices and Gateways 3-10 Translation Patterns 3-11 Call Park 3-13 Sample Call Flow 3-13 Setting the Service Parameter for Connected Number Display Restriction Related Topics43-14 3-14

CHAPTER

Call Park and Directed Call Park Call Park Configuration Checklist Introducing Call Park4-4

4-1 4-2 4-3

Directed Call Park Configuration Checklist System Requirements for Call Park4-7

Interactions and Restrictions 4-8 Interactions 4-8 Attendant Console 4-8 CTI Applications 4-9 Music On Hold 4-9 Route Plan Report 4-9 Calling Search Space and Partitions Immediate Divert 4-9 Barge 4-9 Directed Call Park 4-10 Q.SIG Intercluster Trunks 4-10 Restrictions 4-10 Installing and Activating Call Park4-11

4-9

Configuring Call Park 4-11 Setting the Service Parameters for Call Park Finding a Call Park Number 4-12 Configuring a Call Park Number 4-13 Call Park Configuration Settings 4-13 Deleting a Call Park Number 4-14 Introducing Directed Call Park4-15 4-16

4-11

System Requirements for Directed Call Park Interactions and Restrictions 4-17 Interactions 4-17 Attendant Console 4-17 Music On Hold 4-17 Route Plan Report 4-17


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Contents

Calling Search Space and Partitions Immediate Divert 4-18 Barge 4-18 Call Park 4-18 Restrictions 4-18 Installing and Activating Directed Call Park

4-18

4-19

Configuring Directed Call Park 4-19 Setting the Service Parameters for Directed Call Park 4-20 Finding a Directed Call Park Number 4-20 Configuring a Directed Call Park Number 4-21 Directed Call Park Configuration Settings 4-22 Configuring BLF/Directed Call Park Buttons 4-23 BLF/Directed Call Park Configuration Settings 4-24 Synchronizing Directed Call Park With Affected Devices 4-25 Deleting a Directed Call Park Number 4-25 Related Topics54-26

CHAPTER

Call Pickup

5-1 5-1

Configuration Checklist for Call Pickup and Group Call Pickup Configuration Checklist for Other Group Pickup Configuration Checklist for Directed Call Pickup Configuration Checklist for BLF Call Pickup5-7 5-3 5-5

Introducing Call Pickup 5-9 Call Pickup 5-10 Group Call Pickup 5-11 Other Group Pickup 5-11 Directed Call Pickup 5-12 Examples of Directed Call Pickup 5-12 Busy Lamp Field Call Pickup 5-16 BLF Call Pickup Example 5-17 Auto Call Pickup 5-17 Call Pickup No Answer 5-18 Call Pickup Busy 5-18 Call Pickup No Bandwidth 5-18 Using Call Pickup Features with Partitions to Restrict Access Call Pickup Notification 5-19 System Requirements for Call Pickup 5-19

5-18


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Interactions and Restrictions 5-20 Interactions 5-20 Route Plan Report 5-20 Calling Search Space and Partitions Time of Day 5-21 Call Accounting 5-21 Dependency Records 5-21 Restrictions 5-22 Installing and Activating Call Pickup5-22

5-21

Configuring Call Pickup Features 5-23 Setting the Service Parameters for Call Pickup

5-23

Configuring Call Pickup Groups 5-23 Finding a Call Pickup Group 5-24 Configuring a Call Pickup Group 5-25 Call Pickup Group Configuration Settings 5-25 Deleting a Call Pickup Group 5-28 Defining a Pickup Group for Other Group Pickup 5-29 Assigning a Call Pickup Group to Directory Numbers 5-29 Related Topics65-30

CHAPTER

Call Throttling and the Code Yellow State Introducing Call Throttling Related Topic6-3 6-1 6-2

6-1

Troubleshooting Call Throttling

CHAPTER

7

Calling Party Normalization

7-1 7-1

Configuration Checklist for Calling Party Normalization

Introducing Calling Party Normalization 7-4 Globalizing the Calling Party Number 7-5 Localizing the Calling Party Number 7-7 Mapping the Global Party Calling Number to Its Local Variant System Requirements7-10

7-9

Interactions and Restrictions 7-10 Interactions 7-11 Globalizing and Localizing Calling Party Numbers for Transferred Calls 7-11 Globalizing and Localizing Calling Party Numbers for Forwarded Calls 7-11 Bulk Administration Tool 7-12 Call Detail Records 7-12


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Contents

Cisco Unified Communications Manager Assistant 7-12 Cisco Unified Communications Manager CDR Analysis and Reporting Cisco Unity/Cisco Unity Connection 7-12 Cisco Extension Mobility 7-13 Device Mobility 7-13 Restrictions 7-14 Installing and Activating Calling Party Normalization7-15

7-12

Configuring Calling Party Normalization 7-15 Setting the Service Parameters for Calling Party Normalization 7-15 Configuring the Calling Party Number Type 7-17 Configuring the Incoming Calling Party Settings in the Device Pool, Gateway, or Trunk Configuration Windows 7-18 Applying the Calling Party Transformation Calling Search Spaces (CSS) to Localize the Calling Party Number 7-24 Providing Information to End Users Related Topics87-26 7-25

CHAPTER

Cisco Extension Mobility

8-1 8-1

Configuration Checklist for Cisco Extension Mobility Introducing Cisco Extension Mobility 8-4 Understanding Device Profiles 8-4 User Device Profile 8-5 Default Device Profile 8-5 Overview of Cisco Extension Mobility 8-5 SIP Support for Cisco Extension Mobility 8-7 Login and Logout Behavior 8-7 Login Call Flow 8-8 Logout Call Flow 8-9 Extension Mobility Equivalency 8-10 System Requirements for Cisco Extension Mobility

8-11

Interactions and Restrictions 8-12 Interactions 8-12 Cisco Unified Communications Manager Services That Are Running on the Same Server Bulk Administration Tool 8-12 Cisco Unified Communications Manager Assistant 8-13 Cisco Unified Communications Manager Attendant Console 8-13 Call Display Restrictions 8-13 Intercom 8-13 Internet Protocol Version 6 (IPv6) 8-14Cisco Unified Communications Manager Features and Services Guide

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Restrictions

8-14 8-15

Installing Cisco Extension Mobility for the First Time

Configuring Cisco Extension Mobility 8-15 Configuration Guidelines 8-16 Configuration Example 1 8-16 Configuration Example 2 8-17 Adding the Cisco Extension Mobility Service 8-17 Setting the Service Parameters 8-18 Creating a Default Device Profile for Each Cisco Unified IP Phone Type 8-22 Creating the Device Profile for a User 8-24 Associating a User Device Profile to a User 8-27 Subscribing Cisco Unified IP Phones to Cisco Extension Mobility 8-28 Providing Information to Cisco Extension Mobility Users Related Topics98-30 8-29

CHAPTER

Cisco Unified Communications Manager Assistant With Proxy Line Support

9-1

Configuration Checklist for Cisco Unified Communications Manager Assistant with Proxy Line Support 9-2 Introducing Cisco Unified Communications Manager Assistant 9-5 Cisco Unified Communications Manager Assistant Architecture Overview 9-6 Cisco IP Manager Assistant Service 9-7 Assistant Console Interface 9-9 Cisco Unified IP Phone Interface 9-10 Cisco Unified Communications Manager Assistant Database Access Architecture 9-10 Manager Interfaces 9-10 Assistant Interfaces 9-10 Softkeys 9-11 Cisco Unified Communications Manager Assistant Administration Interface 9-11 System Requirements for Cisco Unified Communications Manager Assistant with Proxy Line Support 9-11 Interactions and Restrictions 9-12 Interactions 9-12 Bulk Administration Tool 9-13 Calling Party Normalization 9-13 Extension Mobility 9-13 Internet Protocol Version 6 (IPv6) 9-14 Reporting Tools 9-14 Multilevel Precedence and Preemption (MLPP) Time-of-Day Routing 9-15

9-15


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Contents

Message Waiting Indicator Intercom 9-16 Restrictions 9-16

9-15

Installing and Activating Cisco Unified Communications Manager Assistant

9-17

Configuring Cisco Unified Communications Manager Assistant with Proxy Line Support 9-17 System Configuration with Proxy Line Support 9-18 Cisco Unified Communications Manager Assistant Configuration Wizard 9-18 Calling Search Space and Partitions 9-21 Cisco Unified Communications Manager Assistant CTI Route Point 9-23 Setting the Service Parameters for Cisco Unified Communications Manager Assistant 9-23 Configuring Multiple Servers for Cisco Unified Communications Manager Assistant Scalability 9-26 Security Considerations 9-27 Starting the Cisco IP Manager Assistant Service 9-28 Cisco Unified IP Phone Service Configuration 9-28 Manager and Assistant Phone Configuration 9-28 Manager Phones 9-29 Assistant Phones 9-30 Nonmanager and Nonassistant Phones 9-32 Manager and Assistant Configuration 9-32 Configuring a Manager and Assigning an Assistant for Proxy Line Mode 9-33 Deleting Cisco Unified Communications Manager Assistant Information from the Manager 9-35 Updating the Manager Cisco Unified Communications Manager Assistant Configuration 9-36 Configuring Proxy, Incoming Intercom, and Primary Lines for the Assistant 9-36 Deleting the Cisco Unified Communications Manager Assistant Information from the Assistant 9-38 Updating the Assistant Cisco Unified Communications Manager Assistant Configuration 9-39 Dial Rules Configuration 9-40 Providing Information to Cisco Unified Communications Manager Assistant Managers and Assistants 9-40 Installing the Assistant Console Plug-In 9-40 Assistant Console Dialog Options 9-42 Manager Configuration 9-42 Related Topics109-43

CHAPTER

Cisco Unified Communications Manager Assistant With Shared Line Support

10-1

Configuration Checklist for Cisco Unified Communications Manager Assistant with Shared Line Support 10-2


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Introducing Cisco Unified Communications Manager Assistant 10-5 Cisco Unified Communications Manager Assistant Architecture Overview 10-5 Cisco IP Manager Assistant Service 10-6 Assistant Console Interface 10-7 Cisco Unified IP Phone Interface 10-8 Cisco Unified Communications Manager Assistant Database Access Architecture 10-8 Manager Interfaces 10-8 Assistant Interfaces 10-8 Softkeys 10-9 Cisco Unified Communications Manager Assistant Administration Interface 10-9 System Requirements for Cisco Unified Communications Manager Assistant with Shared Line Support 10-9 Interactions and Restrictions 10-10 Interactions 10-10 Bulk Administration Tool 10-11 Calling Party Normalization 10-11 Extension Mobility 10-11 Internet Protocol Version 6 (IPv6) 10-11 Reporting Tools 10-12 Multilevel Precedence and Preemption (MLPP) Intercom 10-13 Restrictions 10-13

10-13

Installing and Activating Cisco Unified Communications Manager Assistant

10-14

Configuring Cisco Unified Communications Manager Assistant with Shared Line Support 10-15 Setting the Service Parameters for Cisco Unified Communications Manager Assistant 10-15 Configuring Multiple Servers for Cisco Unified Communications Manager Assistant Scalability 10-17 Security Considerations 10-18 Starting the Cisco IP Manager Assistant Service 10-19 Manager and Assistant Phone Configuration 10-19 Manager Phones 10-20 Assistant Phones 10-20 Nonmanager and Nonassistant Phones 10-21 Manager and Assistant Configuration 10-21 Configuring a Manager and Assigning an Assistant for Shared Line Mode 10-22 Deleting Cisco Unified Communications Manager Assistant Information for the Manager 10-24 Updating the Manager Cisco Unified Communications Manager Assistant Configuration 10-24 Configuring Shared and Incoming Intercom Lines for the Assistant 10-25 Deleting the Cisco Unified Communications Manager Assistant Information for the Assistant 10-26Cisco Unified Communications Manager Features and Services Guide OL-18610-01

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Updating the Assistant Cisco Unified Communications Manager Assistant Configuration Dial Rules Configuration 10-28 Providing Information to Cisco Unified Communications Manager Assistant Managers and Assistants 10-28 Installing the Assistant Console Plug-in 10-28 Assistant Console Dialog Options 10-30 Manager Configuration 10-30 Related Topics1110-31

10-27

CHAPTER

Cisco Unified Communications Manager Attendant Console

11-1 11-2

Configuration Checklist for Cisco Unified Communications Manager Attendant Console

Introducing Cisco Unified Communications Manager Attendant Console 11-4 Understanding Cisco Unified Communications Manager Attendant Console Users 11-5 Understanding Pilot Points and Hunt Groups 11-5 Understanding Linked Hunt Groups 11-8 Understanding Circular Hunt Groups 11-9 Understanding Broadcast Hunting 11-11 Understanding Call Queuing 11-12 Understanding the Cisco Unified Communications Manager Attendant Console Directory Understanding the Cisco CallManager Attendant Console Server Service 11-13 Cisco Unified Communications Manager Attendant Console Redundancy 11-14 Firewall Support for Attendant Console 11-15 System Requirements for Cisco Unified Communications Manager Attendant Console 11-15 Attendant PC Requirement 11-15 Cisco Unified IP Phone and Voice-Messaging Requirements for Use with the Attendant Console 11-16 Interactions and Restrictions 11-16 Interactions 11-17 Cisco Extension Mobility 11-17 Music On Hold 11-17 Call Park 11-17 Directed Call Park 11-17 CTI 11-18 Intercom 11-18 Super Provider Feature Support 11-18 Restrictions 11-18 Installing and Activating Cisco Unified Communications Manager Attendant Console11-20

11-12


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Configuring Cisco Unified Communications Manager Attendant Console 11-21 Configuring Cisco Unified Communications Manager Attendant Console Users 11-21 Finding an Attendant Console User 11-22 Configuring an Attendant Console User 11-23 Cisco Unified Communications Manager Attendant Console User Configuration Settings 11-23 Deleting an Attendant Console User 11-24 Configuring the ac Application User 11-25 Configuring the ACDeviceAuthenticationUser Application User for Device Security 11-26 Associating Devices with the ACDeviceAuthenticationUser Application User 11-27 Configuring Pilot Points 11-27 Finding a Pilot Point 11-28 Configuring a Pilot Point 11-29 Pilot Point Configuration Settings 11-29 Deleting a Pilot Point 11-32 Resetting a Pilot Point 11-33 Synchronizing a Pilot Point 11-33 Configuring Hunt Groups 11-34 Configuring Hunt Group Members 11-34 Hunt Group Configuration Settings 11-35 Deleting Hunt Group Members 11-37 Cisco CallManager Attendant Console Server Service Configuration 11-37 Creating and Uploading the CorporateDirectory.txt File 11-38 Deleting the CorporateDirectory.txt File 11-39 Installing the Cisco Unified Communications Manager Attendant Console Plug-in on an Attendant PC 11-40 Starting Cisco Unified Communications Manager Attendant Console After Installing Windows XP SP2 11-42 Configuring Cisco Unified Communications Manager Attendant Console Settings 11-43 Attendant Console Configuration Settings 11-43 Configuring Held Icon Timers 11-45 Dependency Records Related Topics1211-46 11-45

CHAPTER

Cisco Unified Communications Manager Auto-Attendant

12-1 12-2

Configuration Checklist for Cisco Unified Communications Manager Auto-Attendant Introducing Cisco Unified Communications Manager Auto-Attendant 12-3 Cisco Unified Communications Manager Auto-Attendant Overview 12-4 Components of Cisco Unified Communications Manager Auto-Attendant 12-5 System Requirements for Cisco Unified Communications Manager Auto-Attendant

12-5


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Contents

Installing the Cisco Unified Communications Manager Auto-Attendant Managing Cisco Unified Communications Manager Auto-Attendant Related Topics1312-7

12-6 12-6

Configuring Cisco Unified Communications Manager Auto-Attendant and the Cisco CRS Engine12-6

CHAPTER

Cisco Unified Mobility

13-1 13-2

Configuration Checklist for Cisco Unified Mobility

Introducing Cisco Unified Mobility 13-4 Definitions 13-4 List of Cisco Unified Mobility Features 13-5 Other Benefits of Cisco Unified Mobility Features 13-6 Mobile Connect 13-7 Desktop Call Pickup 13-8 Send Call to Mobile Phone 13-8 Mobile Voice Access 13-8 Midcall Enterprise Feature Access Support Using DTMF 13-9 Two-Stage Dialing 13-10 Time-of-Day Access 13-10 Time-of-Day Access Configuration 13-11 Important Notes for Time-of-Day Access 13-12 Directed Call Park via DTMF 13-13 SIP URI Dialing 13-14 Use Case Scenarios for Cisco Unified Mobility Features 13-15 Use Case Scenarios for Mobile Connect 13-15 Use Case Scenarios for Mobile Voice Access 13-16 Use Case Scenarios for Time-of-Day Access 13-16 Use Case Scenarios for Directed Call Park via DTMF 13-17 Interactions and Restrictions 13-18 Interactions 13-18 Licensing 13-18 Number of Supported Calls 13-18 Auto Call Pickup 13-19 Local Route Groups 13-19 Restrictions 13-19 System Requirements13-23 13-23

Migrating from Cisco Unified MobilityManager Configuring Cisco Unified Mobility 13-23 Access List Configuration 13-24 Finding Access Lists 13-24Cisco Unified Communications Manager Features and Services Guide

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Configuring Access Lists 13-26 Deleting Access Lists 13-27 Access List Configuration Settings 13-27 Access List Member Detail Configuration Settings 13-28 Remote Destination Profile Configuration 13-29 Finding Remote Destination Profiles 13-30 Configuring a Remote Destination Profile 13-31 Associating a Directory Number with a Remote Destination Profile 13-31 Deleting Remote Destination Profiles 13-32 Remote Destination Profile Configuration Settings 13-32 Remote Destination Configuration 13-35 Finding Remote Destinations 13-36 Configuring Remote Destinations 13-37 Deleting Remote Destinations 13-38 Remote Destination Configuration Settings 13-39 Mobile Voice Access Directory Number Configuration 13-43 Mobile Voice Access Configuration Settings 13-44 H.323 Gateway Configuration for Enterprise Feature Access 13-45 Configuring an H.323 Gateway for System Remote Access 13-45 Configuring an H.323 Gateway for System Remote Access by Using Hairpinning Enterprise Feature Access Two-Stage Dialing 13-49 Mobility Setting Configuration 13-50 Mobility Configuration Settings 13-50 Mobility Softkey Configuration 13-51 Related Topics1413-52

13-47

CHAPTER

Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration Configuration Checklist for Cisco Unified Mobility with Cisco Unified Mobility Advantage Introducing Cisco Unified Mobility with Cisco Unified Mobility Advantage 14-3 Definitions 14-4 List of Cisco Unified Mobility Features with Cisco Unified Mobility Advantage Cisco Unified Mobile Communicator 14-5 Cisco Unified Mobile Communicator Configuration 14-6 Cisco Unified Mobile Communicator Configuration Details 14-7 Dial-via-Office Reverse Callback 14-8 Use Case Scenarios for Cisco Unified Mobility Features 14-9 Use Case Scenarios for Dial-via-Office Reverse Callback 14-9 Interactions and Restrictions System Requirements14-10 14-10

14-1

14-2

14-4


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Configuring Cisco Unified Mobility with Cisco Unified Mobility Advantage Related Topics1514-11

14-10

CHAPTER

Cisco Web Dialer

15-1 15-1

Configuration Checklist for Cisco Web Dialer Introducing Cisco Web Dialer 15-2 Webdialer Servlet 15-2 Redirector Servlet 15-3 Redundancy15-3

System Requirements for Cisco Web Dialer Interactions and Restrictions Interactions 15-4 Restrictions 15-515-4

15-4

Installing and Activating Cisco Web Dialer

15-5

Configuring Cisco Web Dialer 15-6 Configuring the Webdialer Servlet 15-6 Setting Service Parameters for the Webdialer Servlet 15-6 Configuring Cisco Web Dialer in the Application Server Window 15-8 Configuring the Application User 15-8 Secure TLS Connection to CTI 15-8 Configuring Web Dialer for the Local Language 15-9 Partition Support 15-10 Configuring the Redirector Servlet (Optional) 15-10 Configuring Application Dial Rules (Optional) 15-11 Adding Users to the Standard Cisco Unified Communications Manager End Users Group Creating a Proxy User (Optional) 15-12 Trace Settings (optional) 15-13 Related Topics1615-14

15-11

CHAPTER

Client Matter Codes and Forced Authorization Codes Introducing Client Matter Codes16-2 16-3

16-1 16-2

Configuration Checklist for Client Matter Codes and Forced Authorization Codes Introducing Forced Authorization Codes

Interactions and Restrictions 16-4 Using the Cisco Bulk Administration Tool 16-5 Using CDR Analysis and Reporting 16-5 Using FAC/CMC with CTI, JTAPI, and TAPI Applications System Requirements16-6

16-5


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Installation of CMC and FAC

16-6

Configuring Client Matter Codes 16-6 Finding Client Matter Codes 16-6 Configuring Client Matter Codes 16-7 CMC Configuration Settings 16-8 Deleting Client Matter Codes 16-8 Enabling Client Matter Codes For Route Patterns

16-9

Configuring Forced Authorization Codes 16-9 Finding Forced Authorization Codes 16-10 Configuring Forced Authorization Codes 16-11 FAC Configuration Settings 16-11 Deleting Forced Authorization Codes 16-12 Enabling Forced Authorization Codes for Route Patterns Providing Information to Users Related Topics1716-14 16-13

16-12

CHAPTER

Custom Phone Rings

17-1 17-1 17-2

Introducing Custom Phone Rings

Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Configuring a Custom Phone Ring Related Topics1817-3 17-3 17-2

PCM File Requirements for Custom Ring Types

17-3

CHAPTER

Device Mobility

18-1 18-2

Configuration Checklist for Device Mobility Introducing Device Mobility18-3

Understanding How Device Mobility Works 18-3 Device Mobility Operations Summary 18-5 Device Mobility Groups Operations Summary 18-6 Network Considerations 18-7 Interactions and Restrictions System Requirements18-9 18-9 18-8

Installing Device Mobility

Configuring Device Mobility 18-9 Configuration Tips for Device Mobility Enabling Device Mobility 18-11

18-10


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Contents

Finding a Physical Location 18-12 Configuring a Physical Location 18-13 Physical Location Configuration Settings 18-13 Deleting a Physical Location 18-14 Finding Device Mobility Groups 18-14 Configuring a Device Mobility Group 18-15 Device Mobility Group Configuration Settings 18-16 Deleting a Device Mobility Group 18-16 Finding Device Mobility Info 18-17 Configuring Device Mobility Information 18-18 Device Mobility Info Configuration Settings 18-19 Deleting a Device Mobility Info 18-19 Configuring Device Pools for Device Mobility 18-20 Viewing Roaming Device Pool Parameters Related Topics1918-20 18-20

CHAPTER

Do Not Disturb

19-1 19-1

Configuration Checklist for the Do Not Disturb Feature Introducing the Do Not Disturb Feature 19-2 Incoming Call Alert Settings 19-2 Overview of Do Not Disturb Architecture 19-3 DND Status Notification for SIP Devices 19-3 DND Status Notification for SCCP Devices 19-3 System Requirements for the Do Not Disturb Feature Software Requirements 19-3 Hardware Requirements 19-4 Interactions and Restrictions 19-4 Interactions 19-4 Call Forward All 19-4 Park Reversion 19-4 Pickup 19-5 Hold Reversion and Intercom MLPP and CER 19-5 Callback 19-5 Pickup Notification 19-5 Hunt List 19-5 Extension Mobility 19-6 Restrictions 19-6

19-3

19-5

Installing and Activating the Do Not Disturb FeatureCisco Unified Communications Manager Features and Services Guide

19-7

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Configuring the Do Not Disturb Feature 19-7 Setting the Do Not Disturb Service Parameters 19-7 Configuring DND Softkeys 19-7 Configuring a DND Feature Key 19-8 Configuring Device Parameters for DND 19-8 Adding DND to Common Phone Profiles 19-10 How to Use the Do Not Disturb Feature 19-10 Using the Do Not Disturb Feature 19-11 Do Not Disturb Usage Examples 19-11 DND Ringer Off Option 19-11 DND Call Reject Option 19-14 Troubleshooting the Do Not Disturb Feature 19-15 Basic DND Troubleshooting 19-15 Troubleshooting Phones That Are Running SIP 19-16 Troubleshooting Phones That Are Running SCCP 19-16 Troubleshooting DND Errors 19-16 Related Topics2019-17

CHAPTER

External Call Transfer Restrictions

20-1 20-1

Configuration Checklist for External Call Transfer Restrictions Introducing External Call Transfer Restrictions Interactions and Restrictions Interactions 20-5 Restrictions 20-620-5 20-2

System Requirements for External Call Transfer Restrictions

20-5

Installing and Activating External Call Transfer Restrictions

20-6

Configuring External Call Transfer Restrictions 20-6 Configuring External Call Transfer Restrictions Service Parameters 20-7 Configuring Transfer Capabilities by Using Call Classification Service Parameter Setting the Block OffNet to OffNet Transfer Service Parameter 20-7 Configuring Transfer Capabilities by Using Gateway Configuration 20-8 Configuring Transfer Capabilities by Using Trunk Configuration 20-8 Configuring Transfer Capabilities by Using Route Pattern Configuration 20-9 Related Topics2120-9

20-7

CHAPTER

Geolocations and Location Conveyance Configuration Checklist for Geolocations

21-1 21-1 21-3

Configuration Checklist for Geolocation Filters


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Contents

Configuration Checklist for Location Conveyance

21-4

Introducing Geolocations 21-5 Overview of Geolocations 21-6 Geolocation Characteristics 21-6 Geolocation Usage for Shared Lines and Route Lists Geolocation Examples 21-8 Geolocation Identifiers 21-8 Geolocation Interactions21-9

21-8

Geolocation Configuration 21-10 Finding a Geolocation 21-10 Configuring a Geolocation 21-11 Deleting a Geolocation 21-12 Geolocation Configuration Settings Introducing Geolocation Filters21-16

21-12

Geolocation Filter Configuration 21-17 Finding a Geolocation Filter 21-17 Configuring a Geolocation Filter 21-18 Deleting a Geolocation Filter 21-19 Geolocation Filter Configuration Settings

21-20

Introducing Location Conveyance 21-21 Geolocation Conveyance Across SIP Trunks and Intercluster Trunks 21-22 SIP Trunk Error Handling for Geolocation Information 21-22 Intercluster Trunk Error Handling for Geolocation Information 21-23 Handling a Received Geolocation 21-23 Feature Interactions with Midcall Geolocation Change 21-23 Location Conveyance Configuration Related Topics2221-25 21-25

CHAPTER

Hold Reversion

22-1 22-1

Configuration Checklist for Hold Reversion Introducing Cisco Hold Reversion22-2

Understanding How Cisco Hold Reversion Works Hold Reversion Alerting Operations 22-4 Call Focus Operations 22-5 How to Retrieve Reverted Calls 22-5 Timer Deactivation 22-6 Examples 22-6 System Requirements22-8

22-3


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Supported Cisco Unified IP Phones and Devices Interactions and Restrictions 22-9 Interactions 22-9 Music on Hold 22-9 Call Park 22-9 MLPP 22-9 CTI Applications 22-10 Restrictions 22-10 Installing and Activating Cisco Hold Reversion

22-8

22-11

Configuring Cisco Hold Reversion 22-11 Hold Reversion Timers in the Service Parameter Window Call Focus Priority 22-12 Configuration Tips for Cisco Hold Reversion 22-12 Configuring Call Focus Priority 22-13 Configuring Call Reversion Timer Settings 22-14 Providing Cisco Hold Reversion Information to Users Troubleshooting Cisco Hold Reversion Related Topics2322-15 22-15 22-15

22-11

CHAPTER

Immediate Divert

23-1 23-1

Configuration Checklist for Immediate Divert Introducing Immediate Divert23-2

System Requirements for Immediate Divert 23-3 Call-Processing Requirements for Immediate Divert 23-3 Softkey Requirements 23-3 Requirements for Incoming Calls 23-4 Requirements for Outgoing Calls 23-4 Immediate Divert Phone Display Messages 23-5 Using Immediate Divert 23-5 Immediate Divert Scenarios with Use Legacy Immediate Divert Service Parameter Set to True 23-5 Immediate Divert Scenarios With Use Legacy Immediate Divert Service Parameter Set to False 23-6 Interactions and Restrictions 23-7 Interactions 23-7 Multilevel Precedence and Preemption (MLPP) Call Forward 23-8 Call Detail Records (CDR) 23-8 Conference 23-8

23-7


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Contents

Hunt List 23-8 Restrictions 23-8 Installing and Activating Immediate Divert23-10

Configuring Immediate Divert 23-10 Setting the Service Parameters for Immediate Divert Related Topics2423-11

23-10

CHAPTER

Intercom

24-1 24-1

Configuration Checklist for Intercom Introducing Intercom24-2

System Requirements 24-4 Intercom Support for Cisco Unified IP Phones Call and Line States24-4

24-4

Interactions and Restrictions 24-5 Interactions 24-5 Bulk Administration Tool 24-6 Barge 24-6 Do Not Disturb (DND) 24-6 Call Preservation 24-6 Cisco Unified Survivable Remote Site Telephony (SRST) 24-6 Cisco Unified Communications Manager Assistant 24-6 CTI 24-6 Cisco Extension Mobility 24-7 Cisco Unified Communications Manager Attendant Console 24-7 Internet Protocol Version 6 (IPv6) 24-7 Restrictions 24-7 Installing and Activating Intercom24-8

Configuring Intercom 24-8 Intercom Partition Configuration 24-8 Adding an Intercom Partition 24-9 Finding an Intercom Partition 24-9 Configuring an Intercom Partition 24-10 Intercom Partition Configuration Settings 24-11 Synchronizing an Intercom Partition With Affected Devices Deleting an Intercom Partition 24-14 Intercom Calling Search Space Configuration 24-15 Finding an Intercom Calling Search Space 24-15 Configuring an Intercom Calling Search Space 24-16

24-13


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Contents

Intercom Calling Search Space Configuration Settings 24-17 Deleting an Intercom Calling Search Space 24-19 Intercom Translation Pattern Configuration 24-20 Finding an Intercom Translation Pattern 24-20 Configuring an Intercom Translation Pattern 24-21 Intercom Translation Pattern Configuration Settings 24-22 Deleting an Intercom Translation Pattern 24-28 Intercom Directory Number Configuration 24-29 Intercom Directory Number Configuration Overview 24-29 Finding an Intercom Directory Number 24-29 Configuring an Intercom Directory Number 24-30 Intercom Directory Number Configuration Settings 24-32 Synchronizing an Intercom Directory Number With Affected Devices Intercom Line and Speed Dial Configuration 24-38 How to Use Intercom 24-38 Case Studies 24-38 Illustrated Explanation of Intercom Scenario 1 24-40 Scenario 2 24-43 Scenario 3 24-45 Scenario 4 24-47 Scenario 5 24-49 Related Topics2524-53

24-37

24-39

CHAPTER

Internet Protocol Version 6 (IPv6) Configuration Checklist for IPv6

25-1 25-2 25-5

Introducing IPv6 for Cisco Unified Communications Manager CTI Applications 25-5 Cisco Unified Communications Manager 25-6 Cisco Unified IP Phones 25-8 DHCPv6 25-10 DNS 25-11 Gateways 25-12 Media Termination Points 25-12 SIP Trunks 25-13 TFTP Server 25-15 System Requirements for IPv6 Interactions and Restrictions Installing and Activating IPv625-16 25-16 25-21


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Contents

Configuring IPv6 25-21 Running IPv6 CLI Commands or Configuring IPv6 in the Ethernet IPv6 Window 25-21 Configuring Service and Enterprise Parameters for IPv6 25-25 Accessing IPv6 and IPv4 Configuration Settings in Cisco Unified Communications Manager Administration 25-27 Providing Information to End Users Troubleshooting IPv6 Related Topics2625-32 25-32 25-32

CHAPTER

Local Route Groups

26-1 26-1

Configuration Checklist for Local Route Groups

Introducing Local Route Groups 26-3 Local Route Group 26-4 Binding a Provisioned Route Group to a Local Route Group During a Call Routing with Local Route Groups 26-5 Simple Local Routing 26-6 Tail End Hop Off 26-9 Called Party Transformations 26-11 System Requirements for Local Route Groups Interactions and Restrictions 26-13 Interactions 26-13 Supported Devices 26-13 Forwarding 26-14 Other Supplementary Services Route Plan Report 26-14 Cisco Unified Mobility 26-15 Restrictions 26-15 Mixed Route Lists 26-1526-13

26-4

26-14

Installing and Activating Local Route Groups

26-15

Configuring Local Route Groups 26-15 Setting the Local Route Group Service Parameters Related Topics2726-16

26-16

CHAPTER

Logical Partitioning

27-1 27-1

Configuration Checklist for Logical Partitioning

Introducing Logical Partitioning 27-4 Applicability to Requirements From Indian Telecom Regulations History 27-7

27-6


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Contents

Overview of Logical Partitioning Architecture 27-8 Logical Partitioning Use of Geolocations and Geolocation Filters 27-8 Logical Partitioning Geolocation Usage for Shared Lines and Route Lists Logical Partitioning Usage of Geolocation Identifiers 27-10

27-10

Enterprise Parameters for Logical Partitioning 27-10 Logical Partitioning Policies 27-11 LPPolicyManager and Policy Tree 27-13 Logical Partitioning Policy Search Algorithm 27-14 Policy Matching 27-16 Deny Policy Handling 27-16 LPSession Infrastructure and Policy Checking 27-17 Logical Partitioning Handling for a Basic Call 27-17 Logical Partitioning Interaction with Geolocation Conveyance Across SIP Trunks and Intercluster Trunks 27-18 Logical Partitioning Handling of a Received Geolocation 27-19 Logical Partitioning Feature Interactions with Midcall Geolocation Change 27-19 SIP Trunk or Intercluster Trunk Configuration Requirement for Logical Partitioning 27-20 System Requirements for Logical Partitioning27-21

Interactions and Limitations 27-21 Interactions 27-21 Call Forwarding 27-22 Call Transfer 27-23 Ad Hoc Conference, Join, Join Across Lines (JAL) Meet-Me Conference 27-25 Call Pickup 27-26 Call Park and Directed Call Park 27-27 Cisco Extension Mobility 27-28 Cisco Unified Mobility 27-29 Shared Line 27-31 Barge, cBarge, and Remote Resume 27-32 Route Lists and Hunt Pilots 27-33 CTI Handling 27-34 Limitations 27-34 Configuring Logical Partitioning 27-36 Geolocation Configuration 27-37 Geolocation Filter Configuration 27-37 Logical Partitioning Policy Configuration 27-37 Finding a Logical Partitioning Policy 27-37 Configuring a Logical Partitioning Policy 27-39

27-24


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Contents

Deleting a Logical Partitioning Policy Record 27-39 Deleting a Logical Partitioning Policy Pair Configuration 27-40 Updating a Logical Partitioning Policy Pair Configuration 27-40 Logical Partitioning Policy Configuration Settings 27-40 Logical Partitioning Configuration Upon Upgrade to Release 7.1(x) From Previous Releases Troubleshooting Logical Partitioning Related Topics2827-44 27-44 27-43

CHAPTER

Malicious Call Identification

28-1 28-1

Configuration Checklist for Malicious Call ID

Introducing Malicious Call Identification 28-2 Using the Malicious Call ID Feature with Cisco Unified Communications Manager System Requirements for Malicious Call ID Interactions and Restrictions 28-4 Interactions 28-4 Conference Calls 28-4 Extension Mobility 28-4 Call Detail Records 28-4 Alarms 28-4 Restrictions 28-5 Installing Malicious Call ID28-5 28-3

28-3

Configuring Malicious Call ID 28-6 Setting the Service Parameter for Malicious Call ID 28-6 Configuring Alarms for Malicious Call ID 28-6 Adding a Softkey Template for Malicious Call ID 28-7 Giving the Malicious Call Identification Feature to Users 28-7 Removing the Malicious Call Identification Feature from a User Troubleshooting Malicious Call ID Related Topics2928-9 28-9

28-8

CHAPTER

Monitoring and Recording

29-1 29-1

Configuration Checklist for Monitoring and Recording

Introducing Monitoring and Recording 29-2 Terminology for Call Monitoring and Call Recording 29-3 Call Monitoring Overview 29-4 Call Recording Overview 29-4 Monitoring and Recording Architecture 29-5 Devices That Support Call Monitoring and Call Recording 29-7Cisco Unified Communications Manager Features and Services Guide

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Contents

Introduction to Call Monitoring 29-8 Invocation of a Silent Monitoring Session 29-8 Supervisor Transfers the Monitoring Call 29-10 Agent Cannot Control a Monitoring Call 29-10 Multiple Monitoring Sessions 29-12 Barging or Monitoring an Agent Call 29-12 Monitoring an Agent in a Conference 29-13 Agent Conferences in the Supervisor 29-14 Supervisor Conferences in Another Supervisor 29-15 Introduction to Call Recording 29-15 Call Recording Modes 29-16 Recorder as SIP Trunk Device 29-16 Automatic Recording 29-17 Application-Invoked Recording 29-17 Recording Calls Do Not Survive Agent Hold 29-18 Recording a Barged Call 29-20 Recording an Agent Conference 29-20 Simultaneous Monitoring and Recording 29-22 Call Characteristics of Monitoring and Recording Calls 29-23 Monitoring and Recording Notification Tones 29-23 Play Tone Behavior 29-23 Codec for Monitoring and Recording Calls 29-24 Limit Codec Usage for Recording Calls 29-24 Monitoring and Recording Are One-Way Media 29-25 One-Way Media and Firewalls 29-25 Call Preservation in Monitoring and Recording 29-25 Call Information and Call Display 29-26 CTI Event Delivery to Application 29-26 System Requirements for Monitoring and Recording CTI Requirements 29-27 Hardware Requirements 29-2729-27

Interactions and Restrictions 29-27 Interactions 29-28 CTI and JTAPI/TSP Applications 29-28 Other Cisco Unified Communications Manager Features Restrictions 29-28 Security Handling in Monitoring and Recording 29-29 Intercom 29-29

29-28


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Contents

Configuring Monitoring and Recording 29-29 Turn on IP Phone BIB to Allow Monitoring or Recording 29-29 Add User for Monitoring or Recording Application 29-30 Add User to Groups That Allow Monitoring and Recording 29-31 Configure Tones for Monitoring or Recording 29-31 Configure Monitoring Calling Search Space 29-32 Enable Recording for a Line Appearance 29-33 Create Recording Profile 29-33 Create a SIP Trunk That Points to the Recorder 29-34 Create a Route Pattern for the Recorder 29-35 Create Recorder Redundancy 29-36 Setting the Monitoring and Recording Service Parameters 29-36 Notification 29-36 Codec Usage 29-37 Built-In Bridge 29-37 Related Topics3029-37

CHAPTER

Multilevel Precedence and Preemption Configuration Checklist for MLPP30-1

30-1

Introducing MLPP 30-3 MLPP Terminology 30-4 Precedence 30-5 Executive Override Precedence Level 30-6 Executive Override Precedence Call Setup 30-7 Executive Override Precedence Calls Across the PRI 4ESS Interface PRI 4ES UUIE-Based MLPP Interface to DRSN 30-8 Preemption 30-8 Domain 30-9 Resource Priority Namespace Network Domain 30-9 Resource Priority Namespace Network Domain List 30-11 Location-Based MLPP 30-11 MLPP Over Intercluster Trunks 30-11 MLPP Precedence Patterns 30-11 MLPP Indication Enabled 30-12 Precedence Call Setup 30-12 Alternate Party Diversion 30-13 MLPP Preemption Enabled 30-15 Receiving Preemption 30-15 Preemption Enabled 30-15

30-8


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Contents

Preemption Details 30-15 User Access Preemption 30-15 User Access Channel Nonpreemptable 30-17 Common Network Facility Preemption 30-17 Location-Based Preemption 30-19 MLPP Announcements 30-21 Unauthorized Precedence Announcement 30-22 Blocked Precedence Announcement 30-23 Busy Station Not Equipped for Preemption 30-24 Announcements Over Intercluster Trunks 30-24 MLPP Numbering Plan Access Control for Precedence Patterns MLPP Trunk Selection 30-26 MLPP Hierarchical Configuration 30-29 Service Parameter Special Trace Configuration 30-29 CDR Recording for Precedence Calls 30-30 Line Feature Interaction 30-30 Call Forward 30-30 Call Transfer 30-31 Shared Lines 30-31 Call Waiting 30-31 Call Preservation 30-32 Automated Alternate Routing 30-32 MGCP and PRI Protocol 30-32 Secure Endpoints and Secure Communications 30-32 Mapping MLPP Precedence to DSCP Values 30-32 MLPP Supplementary Services 30-33 MLPP Support for Multiple Appearance Lines Call Forwarding 30-34 Three-Way Calling 30-35 Call Transfer 30-35 Call Pickup 30-36 Hunt Pilots and Hunt Lists 30-36 Interactions and Restrictions Interactions 30-37 Restrictions 30-38 Installing and Activating MLPP30-37 30-33

30-25

30-39

Configuring MLPP 30-40 Setting the Enterprise Parameters for MLPP Related Topics30-41

30-40


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CHAPTER

31

Music On Hold

31-1 31-1

Configuration Checklist for Music On Hold Configuration Checklist for Multicast31-3

Configuration Checklist for Monitoring Music On Hold Performance Introducing Music On Hold 31-4 Music On Hold Definitions 31-4 Music On Hold Characteristics 31-6 Music On Hold Functionality 31-7 User Hold Example 31-8 Transfer Hold Example 31-8 Call Park Example 31-8 Supported Music On Hold Features 31-8 Music On Hold Server31-11

31-4

Music On Hold Audio Sources 31-12 Creating Audio Sources 31-12 Storing Audio Source Files 31-12 Managing Audio Sources 31-13 Multicast and Unicast Audio Sources 31-13 Multicast Music On Hold Over H.323 Intercluster Trunks Music On Hold System Requirements and Limits Music On Hold Failover and Fallback31-17 31-16

31-15

Configuring Music On Hold 31-18 Music On Hold Audio Source Configuration 31-18 Finding a Music On Hold Audio Source 31-18 Configuring a Music On Hold Audio Source 31-20 Deleting a Music On Hold Audio Source 31-20 Music On Hold Audio Source Configuration Settings 31-21 Fixed Music On Hold Audio Source Configuration 31-23 Configuring the Fixed Music On Hold (MOH) Audio Source 31-23 Deleting a Fixed Music On Hold (MOH) Audio Source 31-23 Fixed Music On Hold (MOH) Audio Source Configuration Settings 31-24 Music On Hold Server Configuration 31-24 Finding a Music On Hold Server 31-25 Configuring a Music On Hold Server 31-26 Resetting or Restarting a Music On Hold Server 31-26 Synchronizing a Music on Hold Server 31-27 Music On Hold Server Configuration Settings 31-27


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Contents

Music On Hold Audio File Management Configuration Displaying Music On Hold Audio Files 31-32 Uploading a Music On Hold Audio File 31-33 Deleting a Music On Hold Audio File 31-34 Viewing Music On Hold Server Performance 31-35 Checking Service States 31-35 Related Topics3231-35

31-32

CHAPTER

Presence

32-1 32-1

Configuration Checklist for Presence Introducing Presence32-4

Understanding How Presence Works with Phones and Trunks Understanding How Presence Works with Route Lists Understanding Presence Groups32-7 32-9 32-6

32-5

Understanding Presence Authorization

Understanding How the SUBSCRIBE Calling Search Space Works Understanding How Presence Works with Extension Mobility Presence Feature Interactions/Restrictions32-12

32-11

32-11

Configuring Presence 32-13 Configuring Presence Service Parameters and Enterprise Parameters 32-13 Configuring and Applying the SUBSCRIBE Calling Search Space 32-14 Finding Presence Groups 32-15 Configuring Presence Groups 32-16 Presence Group Configuration Settings 32-16 Deleting a Presence Group 32-17 Applying a Presence Group 32-18 Presence Group and Presence Authorization Tips 32-19 Configuring a Customized Phone Button Template for BLF/SpeedDial Buttons Configuring BLF/SpeedDial Buttons 32-20 BLF/SpeedDial Configuration Settings 32-21 Related Topics3332-22

32-19

CHAPTER

Quality Report Tool

33-1 33-2

Configuration Checklist for QRT

Introducing Quality Report Tool 33-3 Components of QRT 33-4 Overview of QRT Architecture 33-4 Cisco CTIManager Interface (QBEHelper)

33-5


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Contents

Cisco Unified Communications Manager Database Interface (DBL Library) Screen Helper and Dictionary 33-6 Redundancy Manager 33-6 DB Change Notifier 33-6 SDI Trace and Alarm 33-6 System Requirements for QRT33-6

33-5

Cisco Extended Functions Service Dependency 33-7 Multiple Cisco Extended Functions Applications in a Cluster Securing a TLS Connection to CTI33-8

33-8

How to Use QRT 33-9 User Interface 33-9 Extended Menu Choices 33-10 Problem Classification Categories and Reason Codes Interactions and Restrictions33-15 33-15

33-11

Installing and Activating QRT Functions

Configuring the QRT Feature 33-16 Creating a Softkey Template with the QRT Softkey 33-17 Configuring the QRT Softkey Template in Common Device Configuration 33-19 Adding the QRT Softkey Template in Phone Configuration 33-20 Configuring the Cisco Unified Serviceability Features 33-21 Activating the Cisco Extended Functions Service for QRT 33-22 Configuring Alarms and Traces for QRT 33-22 Setting the Cisco Extended Functions Service Parameters for QRT 33-24 Using the QRT Viewer 33-25 QRT Reports 33-26 Providing Information to Users for the QRT Feature Troubleshooting the QRT Feature Related TopicsINDEX

33-30

33-31

33-32


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PrefaceThis preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation. This document may not represent the latest Cisco product information available. You can obtain the most current documentation by accessing Cisco's product documentation page at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html The preface covers these topics:

Note

Purpose, page xxxiii Audience, page xxxiii Organization, page xxxiv Related Documentation, page xxxv Conventions, page xxxvi Obtaining Documentation and Submitting a Service Request, page xxxvii Cisco Product Security Overview, page xxxvii

PurposeThe Cisco Unified Communications Manager Features and Services Guide provides the information that you need to understand, install, configure, manage, use, and troubleshoot Cisco Unified Communications Manager (formerly Cisco Unified CallManager) features.

AudienceThe Cisco Unified Communications Manager Features and Services Guide provides information for network administrators who are responsible for managing the Cisco Unified Communications Manager system. This guide requires knowledge of telephony and IP networking technology.


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Preface

OrganizationThe following table provides an overview of the organization of this guide. Chapter Barge and Privacy Description Provides a description and configuration procedures for the Cisco Unified Communications Manager features Barge and Privacy. Provides a description and configuration procedures for Cisco Call Back. Provides a description and configuration procedures for the Call Display Restrictions feature. Provides a description and configuration procedures for the Cisco Unified Communications Manager Call Park and Directed Call Park features. Provides a description and configuration procedures for the Cisco Unified Communications Manager Immediate Divert Call Pickup feature.

Call Back Call Display Restrictions Call Park and Directed Call Park

Call Pickup

Call Throttling and the Code Yellow Provides a description of the call throttling feature and the State service parameters you use to configure it. Calling Party Normalization Cisco Extension Mobility Provides a description of calling party normalization. Provides a description and configuration procedures for Cisco Extension Mobility for Cisco Unified Communications Manager.

Cisco Unified Communications Provides a description and configuration procedures for Cisco Manager Assistant With Proxy Line Unified Communications Manager Assistant (Cisco Unified CM Assistant) with proxy line support. Support Cisco Unified Communications Manager Assistant With Shared Line Support Cisco Unified Communications Manager Attendant Console Cisco Unified Communications Manager Auto-Attendant Cisco Unified Mobility Provides a description and configuration procedures for Cisco Unified Communications Manager Assistant (Cisco Unified CM Assistant) with shared line support. Provides a description and configuration procedures for the Cisco Unified Communications Manager Attendant Console application. Provides a description and configuration procedures for Cisco Unified Communications Manager Auto-Attendant. Provides a description and configuration information for Cisco Unified Mobility, including the Mobile Connect and Mobile Voice Access features. Provides a description and configuration procedures for Cisco Web Dialer for Cisco Unified Communications Manager. Provides descriptions and configuration procedures for Client Matter Codes (CMC) and Forced Authorization Codes (FAC). Provides a description and configuration procedures for Cisco Unified Communications Manager custom phone rings.

Cisco Web Dialer Client Matter Codes and Forced Authorization Codes Custom Phone Rings


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Preface

Chapter Device Mobility Do Not Disturb External Call Transfer Restrictions Geolocations and Location Conveyance Hold Reversion Immediate Divert

Description Provides a description and configuration information for the Device Mobility feature. Provides a description and configuration information for the Do Not Disturb feature. Provides a description and configuration procedures for the External Call Transfer Restrictions feature. Provides a description and configuration procedures for geolocations, geolocation filters, and location conveyance. Provides a description and configuration information for the Hold Reversion feature. Provides a description and configuration procedures for the Cisco Unified Communications Manager Immediate Divert feature. Provides a description and configuration information for the Cisco Unified Communications Manager Intercom feature. Provides information on IPv6 support for Cisco Unified Communications Manager and other components in the network. Provides a description and configuration procedures for the Local Route Groups feature. Provides a description and configuration procedures for the Logical Partitioning feature. Provides a description and configuration procedures for the Cisco Unified Communications Manager Malicious Call Identification feature. Provides a description and configuration information for the call monitoring and call recording features. Provides a description and configuration procedures for the Cisco Unified Communications Manager Multilevel Precedence and Preemption feature. Provides a description and configuration procedures for Cisco Music On Hold. Provides a description and configuration procedures for the Presence feature. Provides a description and configuration procedures for the Quality Report Tool (QRT) feature.

Intercom Internet Protocol Version 6 (IPv6)

Local Route Groups Logical Partitioning Malicious Call Identification

Monitoring and Recording Multilevel Precedence and Preemption Music On Hold Presence Quality Report Tool

Related DocumentationRefer to the following documents for further information about related Cisco IP telephony applications and products:

Installing Cisco Unified Communications Manager Release 7.1(2) Upgrading Cisco Unified Communications Manager Release 7.1(2)


xxxv

Preface

Cisco Unified Communications Manager Documentation Guide Release Notes for Cisco Unified Communications Manager Release 7.1(2) Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide Cisco Unified Serviceability Administration Guide Cisco Unified Communications Manager Call Detail Records Administration Guide Cisco Unified Real-Time Monitoring Tool Administration Guide Troubleshooting Guide for Cisco Unified Communications Manager Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager Cisco Unified Communications Manager Bulk Administration Guide Cisco Unified Communications Manager Security Guide Cisco Unified Communications Solution Reference Network Design (SRND)

ConventionsThis document uses the following conventions: Convention boldface font italic font [ ] {x|y|z} [x|y|z] stringscreen

Description Commands and keywords are in boldface. Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

font

Terminal sessions and information the system displays are in screen font. font Information you must enter is in boldfacescreen

boldface screen

font.

italic screen font ^

Arguments for which you supply values are in italic screen font. This pointer highlights an important line of text in an example. The symbol ^ represents the key labeled Controlfor example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters, such as passwords, are in angle brackets. Command paths in a graphical user interface (GUI).

< > Action > Reports


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Preface

Notes use the following convention: Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Timesavers use the following conventions:

Note

Timesaver

Means the described action saves time. You can save time by performing the action described in the paragraph. Tips use the following conventions: Means the information contains useful tips. Cautions use the following convention: Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions:

Tip

Caution

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation and Submitting a Service RequestFor information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly Whats New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the Whats New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security OverviewThis product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors


xxxvii

Preface

and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.


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CH A P T E R

1

Barge and PrivacyThe single button barge/cBarge, barge, privacy, and privacy on hold features work with each other. These features work with only shared lines. Barge adds a user to a call that is in progress. Pressing a softkey automatically adds the user (initiator) to the shared-line call (target), and the users currently on the call receive a tone (if configured). Barge supports built-in conference and shared conference bridges. The single button barge/cBarge feature allows the user to simply press the shared-line button to be added to the call. The single button barge/cBarge feature supports built-in conferences and shared conference bridges. The administrator enables or disables privacy and privacy on hold features. Privacy must be enabled for a device to activate privacy on hold. Users toggle the privacy feature on or off. You enable or disable the privacy setting. When privacy is enabled, the system removes the call information from all phones that share lines and blocks other shared lines from barging in on its calls. When privacy is disabled, the system displays call information on all phones that have shared line appearances and allows other shared lines to barge in on its calls. You can configure privacy for all devices or configure privacy for each device. Users toggle the privacy feature on or off. The privacy on hold feature preserves privacy when a private call on a shared line is put on hold. When privacy on hold is enabled, the calling name and number that are blocked when privacy is enabled remain blocked when the call is put on hold, and the system blocks other shared lines from resuming the held call. When privacy on hold is disabled and a private call is put on hold, the system displays calling name and number on all phones that have shared line appearances and allows other shared lines to resume the held call. If privacy on hold is enabled, users can activate the feature while the call is on hold by toggling privacy on; likewise, users can deactivate privacy on hold by toggling privacy off while the call is on hold. If privacy on hold is disabled, toggling privacy on or off does not affect the held call. If a private call is put on hold, retrieved at the same phone, and privacy is then toggled off, the system displays the call information on all phones that have shared line appearances but does not allow another phone to resume or barge the held call. Administrators can configure privacy for all devices or for each device. Administrators configure privacy on hold for the cluster. This chapter provides the following information about barge and privacy:

Configuration Checklists for Barge, page 1-2 Configuration Checklist for Privacy and Privacy on Hold, page 1-4 Introducing Barge, Privacy, and Privacy on Hold, page 1-5 Privacy on Hold, page 1-10


1-1

Chapter 1 Configuration Checklists for Barge

Barge and Privacy

Interactions and Restrictions, page 1-11 Installing and Activating Barge, Privacy, and Privacy on Hold, page 1-14 Configuring Barge, Privacy, and Privacy on Hold, page 1-15 Setting the Service Parameters for Barge, Privacy, and Privacy on Hold, page 1-16 Related Topics, page 1-16

Configuration Checklists for BargeThe single button barge/cBarge, barge, privacy, and privacy on hold features work with each other. These features work with only shared lines. Barge adds a user to a call that is in progress. Pressing a softkey automatically adds the user (initiator) to the shared-line call (target), and the users currently on the call receive a tone (if configured). Barge supports built-in conference and shared conference bridges. The single button barge/cBarge feature allows the user to simply press the shared-line button to be added to the call. The single button barge/cBarge feature supports built-in conferences and shared conference bridges. Table 1-1 provides a checklist to configure the barge feature with built-in conference bridge. Table 1-2 provides a checklist to configure the barge feature with shared conference bridge. See Table 1-3 for the configuration checklist for the privacy and privacy on hold features. For more information on the barge feature, see the Introducing Barge, Privacy, and Privacy on Hold section on page 1-5 and the Related Topics section on page 1-16.Table 1-1 Barge with Built-In Conference Bridge Configuration Checklist

Configuration StepsStep 1

Related Procedures and Topics

Assign the Standard User or Standard Feature softkey template Configuring Cisco Unified IP Phones, Cisco (both contain the barge softkey) to each device that accesses barge Unified Communications Manager by using the built-in conference bridge. Administration Guide Set the following optional Cisco CallManager service parameters: Configuring Service Parameters for a Service on a Server, Cisco Unified Communications To enable barge for all users, set the Built-In Bridge Enable Manager Administration Guide clusterwide service parameter to OnNote

Step 2

If this parameter is set to Off, configure barge for each phone by setting the Built in Bridge field in Phone Configuration

Configuring Cisco Unified IP Phones, Cisco Unified Communications Manager Administration Guide

Party Entrance Tone and Barge, cBarge, or Set the Party Entrance Tone clusterwide service parameter to Single Button Barge, page 1-9 True (required for tones) (or configure the Party Entrance Tone setting per directory number in the Directory Number Directory Number Configuration Settings, Cisco Unified Communications Manager Configuration window) Administration Guide To enable single button barge for all users, set the single button barge/cBarge Policy to barge. Note

If this parameter is set to Off, configure single button barge for each phone by setting the Single Button Barge field in Phone Configuration


1-2

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Chapter 1

Barge and Privacy Configuration Checklists for Barge

Table 1-1

Barge with Built-In Conference Bridge Configuration Checklist (continued)


Related Procedures and Topics End User Configuration, Cisco Unified Communications Manager Administration Guide Refer to the phone documentation for instructions on how users access barge on their Cisco Unified IP Phone.

In the End User Configuration window for each user that is allowed to access the barge with built-in conference bridge feature, associate the device that has the barge softkey template that is assigned to it. Notify users that the barge feature is available.

Step 4

Table 1-2 provides a checklist to configure barge with shared conference bridge.Table 1-2 Barge with Shared Conference Bridge (cBarge) Configuration Checklist


Related Procedures and Topics See the Adding Non-Standard Softkey Templates section in the Cisco Unified Communications Manager Administration Guide for more information on creating copies of standard softkey templates. Configuring Cisco Unified IP Phones, Cisco Unified Communications Manager Administration Guide

To create a softkey template that includes cBarge, make a copy of the Standard Feature softkey template. Modify this user-named copy to add the conference barge (cBarge) softkey to the Selected Softkeys in the Remote in Use call state.

Step 2

Set the optional clusterwide service parameter Party Entrance Tone to True (required for tones), or configure the Party Entrance Tone setting per directory number in the Directory Number Configuration window. To enable single button cBarge for all users, set the single button barge/cBarge Policy to cBarge.Note

Configuring Service Parameters for a Service on a Server, Cisco Unified Communications Manager Administration Guide Party Entrance Tone and Barge, cBarge, or Single Button Barge, page 1-9

If this parameter is set to Off, configure single button cBarge Directory Number Configuration Settings, for each phone by setting the Single Button cBarge field in Cisco Unified Communications Manager Phone Configuration Administration Guide

Step 3

In the End User Configuration window for each user that is allowed End User Configuration, Cisco Unified to access the cBarge with shared conference bridge feature, associate Communications Manager Administration the device that has the cBarge softkey template that is assigned to it. Guide Disable privacy on phones to allow cBarge. Notify users that the cBarge feature is available. Refer to the phone documentation for instructions on how users access cBarge on their Cisco Unified IP Phone.

Step 4


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Chapter 1 Configuration Checklist for Privacy and Privacy on Hold

Barge and Privacy

Configuration Checklist for Privacy and Privacy on HoldThe single button barge/cBarge, barge, privacy, and privacy on hold features work with each other. These features work with only shared lines. The privacy on hold feature preserves privacy when a private call on a shared line is put on hold. When privacy on hold is enabled, the calling name and number that are blocked when privacy is enabled remain blocked when the call is put on hold, and the system blocks other shared lines from resuming the held call. When privacy on hold is disabled and a private call is put on hold, the system displays calling name and number on all phones that have shared line appearances and allows other shared lines to resume the held call. You enable or disable the privacy setting. When privacy is enabled, the system removes the call information from all phones that share lines and blocks other shared lines from barging in on its calls. When privacy is disabled, the system displays call information on all phones that have shared line appearances and allows other shared lines to barge in on its calls. You can configure privacy for all devices or configure privacy for each device. Users toggle the privacy feature on or off. If privacy on hold is enabled, users can activate the feature while the call is on hold by toggling privacy on; likewise, users can deactivate privacy on hold by toggling privacy off while the call is on hold. If privacy on hold is disabled, toggling privacy on or off does not affect the held call. If a private call is put on hold, retrieved at the same phone, and privacy is then toggled off, the system displays the call information on all phones that have shared line appearances but does not allow another phone to resume or barge the held call. You can configure privacy for all devices or for each device. Administrators configure privacy on hold for the cluster. Table 1-3 provides a checklist to configure the privacy feature. Table 1-1 provides a checklist to configure the barge feature with built-in conference bridge. Table 1-2 provides a checklist to configure the barge feature with shared conference bridge. For more information on privacy, see the Introducing Barge, Privacy, and Privacy on Hold section on page 1-5 and the Related Topics section on page 1-16.Table 1-3 Privacy and Privacy on Hold Configuration Checklist



If all phones in the cluster need access to privacy, keep the setting Configuring Service Parameters for a Service of the Privacy Setting clusterwide service parameter to True on a Server, Cisco Unified Communications (default) and keep the Privacy field in the Phone Configuration Manager Administration Guide window to Default. Continue with the following steps. Configuring Cisco Unified IP Phones, Cisco If only certain phones in the cluster need access to privacy, set the Unified Communications Manager Administration Guide Privacy Setting service parameter to False and set the Privacy field in the Phone Configuration window to On. Continue with the following steps. For each phone button template that has privacy, add privacy to one of the feature buttons (some phone models use the Private button). Phone Button Template Configuration, Cisco Unified Communications Manager Administration Guide

Step 2

Step 3

For each phone user that wants privacy, choose the phone button Configuring Cisco Unified IP Phones, Cisco template that contains the privacy feature button. Unified Communications Manager Administration Guide


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Barge and Privacy Introducing Barge, Privacy, and Privacy on Hold

Table 1-3

Privacy and Privacy on Hold Configuration Checklist (continued)



In the End User Configuration window, for each user that does not End User Configuration, Cisco Unified want information about the shared-line appearances to display, Communications Manager Administration associate the device that has the privacy feature button that is Guide assigned to it. To configure the optional privacy on hold feature, set the Enforce Configuring Service Parameters for a Service Privacy Setting on Held Calls service parameter to True. on a Server, Cisco Unified Communications Manager Administration Guide Notify users that the privacy feature and the privacy on hold feature (if configured) are available. Refer to the phone documentation for instructions on how users access privacy on their Cisco Unified IP Phone.

Step 5

Step 6

Introducing Barge, Privacy, and Privacy on HoldThe following sections describe barge and privacy.

Barge, page 1-5 Single Button Barge/cBarge, page 1-5 Privacy, page 1-9 Privacy on Hold, page 1-10

BargeBarge allows a user to get added to a remotely active call that is on a shared line. Remotely active calls for a line comprise active (connected) calls that are made to or from another device that shares a directory number with the line. Barge supports this type of remote-in-use call. Phones support barge in two conference modes:

Built-in conference bridge at the target device (the phone that is being barged). This mode uses the barge softkey. Shared conference bridge. This mode uses the cBarge softkey.

By pressing the barge or cBarge softkey in the remote in use call state, the user gets added to the call with all parties, and all parties receive a barge beep tone (if configured). If barge fails, the original call and status remain active. If no conference bridge is available (built-in or shared), the barge request gets rejected, and a message displays at the barge initiator device.

Single Button Barge/cBargeThe single button barge/cBarge feature allows a user to simply press the shared-line button of the remotely active call, to be added to the call with all parties. All parties receive a barge beep tone (if configured). If barge fails, the original call and status remain active.


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Chapter 1 Introducing Barge, Privacy, and Privacy on Hold

Barge and Privacy

Phones support single button barge/cBarge in two conference modes:

Built-in conference bridge at the target device (the phone that is being barged). This mode uses the single button barge feature. Shared conference bridge. This mode uses the single button cBarge feature.

By pressing the shared-line button of the remote in use call, the user gets added to the call with all parties, and all parties receive a barge beep tone (if configured). If barge fails, the original call and status remain active. If no conference bridge is available (built-in or shared), the barge request gets rejected, and a message displays at the barge initiator device. Table 1-4 describes the differences between barge with built-in conference bridge and shared conference.Table 1-4 Built-In and Shared Conference Bridge Differences

Action

Using Barge Softkey or Single Button Barge (Built-In Conference Bridge at Target Device)

Using cBarge Softkey or Single Button cBarge (Shared Conference Bridge) No

The standard softkey template Yes includes the softkey.Note

If the single button barge/cBarge feature is enabled, the softkey is not used. No Yes Yes Yes To Conference

A media break occurs during barge setup. User receives a barge setup tone, if configured.

To Conference displays as the To b arge XXX name at the barge initiator phone. To Conference displays as the To/From O ther name at the target phone. To Conference displays as the To/From Target name at the other phones. Bridge supports a second barge setup to an already barged call. Initiator releases the call. No

To Conference To Conference Yes

No media interruption occurs for Media break occurs to release the the two original parties. shared conference bridge when only two parties remain and to reconnect the remaining parties as a point-to-point call.


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Table 1-4

Built-In and Shared Conference Bridge Differences (continued)

Action Target releases the call.

Using Barge Softkey or Single Button Barge (Built-In Conference Bridge at Target Device)

Using cBarge Softkey or Single Button cBarge (Shared Conference Bridge)

Media break occurs to reconnect Media break occurs to release the initiator with the other party as a shared conference bridge when only point-to-point call. two parties remain and to reconnect the remaining parties as a point-to-point call. All three parties get released. Media break occurs to release the shared conference bridge when only two parties remain and to reconnect the remaining parties as a point-to-point call. Initiator and the other party remain connected.

Other party releases the call.

Initiator gets released. Target puts call on hold and performs direct transfer, Join, or Call Park.

Barge Using Built-In ConferenceSingle Button Barge or Barge SoftkeyYou can use single button barge or the barge softkey only in the remote-in-use call state. A built-in conference bridge proves advantageous because neither a media interruption nor display changes to the original call occur when the barge is being set up. To use the single button barge feature, ensure that single button barge is enabled on the device. When the barge initiator releases the call, the barge call gets released between the barge initiator and target. The original call between the target device and the other party remains active. A barge disconnect tone (beep beep) plays to all remaining parties. When the target device releases the call, the media between the barge initiator and the other party gets dropped briefly and then reconnects as a point-to-point call. The display changes at the barge initiator device to reflect the connected party. When the other party releases the call, both the original call and the barge call get released. When the barge initiator puts the call on hold, both the target device and the other party remain in the call. When the target device puts the call on hold or in a conference or transfers it, the barge initiator gets released from the barge call while the original call also gets put on hold, in a conference, or transferred. The barge initiator can barge into a call again after the media gets reestablished at the target. When the other party puts the call on hold or in a conference or transfers it, both the target device and the barge initiator remain in the call. When network or Cisco Unified Communications Manager failure occurs, the barge call gets preserved (like all active calls). Most Cisco Unified IP Phones include the built-in conference bridge capability, which barge uses.

Note


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Barge and Privacy

Note

Cisco Unified IP Phones 7940 and 7960 cannot support two media stream encryptions or SRTP streams simultaneously. To prevent instability due to this condition, the system automatically disables the built-in bridge for Cisco Unified IP Phones 7940 and 7960 when the device security mode is set to encrypted. For more information, refer to the Cisco Unified Communications Manager Security Guide. The following settings activate or deactivate the built-in conference bridge:

Enable or disable the built-in bridge by setting the Cisco Unified Communications Manager clusterwide service parameter, Built-in Bridge Enable, to On or Off. Enable or disable the built-in bridge for each device by using the Built In Bridge drop-down list box in the Phone Configuration window (choose on, off, or default). On or off settings override the Built-in Bridge Enable service parameter. Choosing default uses the setting of the service parameter.

Note

To use barge with a built-in bridge, ensure the preceding items are enabled, privacy is disabled, and the barge softkey is assigned to each device or the single button barge feature is enabled. Otherwise, to use shared conference bridge, assign the cBarge softkey to each device or enable the single button cBarge feature. For more information, see the Configuring Barge, Privacy, and Privacy on Hold section on page 1-15.Additional Information

See the Related Topics section on page 1-16.

Barge by Using Shared ConferenceSingle Button cBarge or cBarge SoftkeyYou can use single button cBarge or the cBarge softkey only in the remote-in-use call state. No standard softkey template includes the cBarge softkey. To access the cBarge softkey, the administrator adds it to a softkey template and then assigns the softkey template to a device. To use the single button cBarge feature, ensure that it is enabled on the device. When the cBarge softkey, or a shared-line, gets pressed, a barge call gets set up by using the shared conference bridge, if available. The original call gets split and then joined at the conference bridge, which causes a brief media interruption. The call information for all parties gets changed to barge. The barged call becomes a conference call with the barge target device as the conference controller. It can add more parties to the conference or can drop any party. When any party releases from the call, which leaves only two parties in the conference, the remaining two parties experience a brief interruption and then get reconnected as a point-to-point call, which releases the shared conference resource. For more information, see the Configuring Barge, Privacy, and Privacy on Hold section on page 1-15.Additional Information

Note

See the Related Topics section on page 1-16.


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Barge Phone Display MessagesWhen a user initiates a barge to a SIP device, the barge initiator phone displays To Barge (Shared Line DN). When a user initiates a barge to a SCCP device, the barge initiator phone displays To Barge .

Party Entrance Tone and Barge, cBarge, or Single Button BargeWith the party entrance tone feature, a tone plays on the phone when a basic call changes to a multiparty call; that is, when a basic call changes to a barged call, cBarged call, ad hoc conference, meet-me conference, or a joined call. In addition, a different tone plays when a party leaves the multiparty call. If the controlling device, that is, the originator of the multiparty call has a built-in bridge, the tone gets played to all parties if you configured party tone entrance for the controlling device. When the controlling device leaves the call, Cisco Unified Communications Manager identifies whether another device on the call can play the tone; if another device on the call can play the tone, Cisco Unified Communications Manager plays the tone. If the controlling device cannot play the tone, Cisco Unified Communications Manager does not play the tone even if you enable the party entrance tone feature. When a barge call gets created, the party entrance tone configuration of the barge target that shares the line with the barge initiator determines whether Cisco Unified Communications Manager plays the party entrance tone. When a cBarge call gets created, the party entrance tone configuration of the cBarge target that shares the line with the cBarge initiator determines whether Cisco Unified Communications Ma

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