Fulfillment checklist:

___________________________________________________

< 5 6 – 25 26 – 100 > 100

Your company name

Company size (FTE's)

Your corporate website __________________________________

__________________________________ Male Female

__________________________________

__________________________________

__________________________________

Your first name

Your last name

Your profession

Your telephone number

Your e-mail address __________________________________

Which services are you interested in? (More than one answer is possible)

Fulfillment and handling:

(International) Response Handling Financial Fulfillment (Administration) Pick & Pack (incl. optional Value Added Services)Warehousing and Stock ManagementDistribution(International) Customer Service Returns Handling

Know-how, advice and/or support:

Implementing an e-commerce solution.Implementing a multi-channel solution.Optimizing your supply chain or warehouseA multi- or omni-channel ICT solutionSupply Chain ManagementVAT and other tax issues

Are you already active in this market? No Yes, since _______ (year)

If so, in which countries? The Netherlands Belgium Germany

France United Kingdom Other(s), namely: ______________________________

In which phase are you regarding your plans?

We are orientating ourselves. We have already orientated ourselves and want to make a short list of potential suppliers. We have already orientated ourselves and want to receive a concrete quotation.

How are these fulfillment activities handled at this moment?

Not yet By ourselve Via another 3PL Via ________________________

When do you plan to go 'live' with the new fulfillment solution?

Within several weeks. Within several months.

Within 12 months. We don't have fixed plans yet.

Where did you hear about DSV MCF?

Via a search engine.Via an article about DSV MCF.Via a trade fair or seminar.

I have done business with DSV MCF before. Via a colleague or acquaintance.

Other, namely: __________________________________

in _______________________ (Country)

DSV Multi-Channel Fulfilment BV | Logistic Boulevard 1, 4791 VC Moerdijk | Postbus 6070, 4780 LZ Moerdijk | T +31 (0) 168 38 56 56 +3

IBAN NL07 RABO 0161 0948 13 | BIC RABONL2U | K.v.K. Breda 20083271 | BTW nr. NL805259417B01

Fulfillment checklist - page 2

How many orders do you expect and how do you expect them to be composed?

Now ________ ________________

+ 1 year________________________

Now ________ ________ ________

______ (possibly increasing up to SKU's1)______ (possibly increasing up to SKU's1)______ gram/kg* (1.000 gram = 1 kg; 1 kg = 2.205 lbs; 1 lb = 0.4536 kg)

No Yes, namely: _______________________________________

Average number of orders per monthAverage number of order lines per order Average number of units per order line

_____ %

Dutch French

+ 1 year________________________

Direct-to-consumer Business-to-business

_____ %

How do you expect the composition of your assortment to be (approximately)?

Average size per order unit2 ____ x ____ x _____cm (1 inch = 2.54 cm; 1 foot = 30.88 cm; 1 cm = 0.3997 inch) Maximum size per order unit2 ____ x ____ x _____cm

__________

Number of Euro pallets in stock per SKU1 (Euro pallet = 120 x 80 cm; Block pallet = 120 x 100 = 1,33 Euro pallet) Total number of Euro pallets in stock Are special storage conditions required?

Number of different SKU's1

Number of different SKU's1 in stockAverage weight per order unit in stock2

What are your expectations regarding incoming stock?

Number of incoming shipments Number of SKU's1 per incoming shipment Average size per incoming shipment Share of barcoded SKU's

1 Every size, color, etc is a SKU

To which destinations do you expect to be shipping your orders?

Netherlands Belgium

Non-EU countries Outside Europe

Germany

United KingdomFranceOther EU-countries

_____ per month_____ _____ Pallets/cartons* _____ %

2To be able to have an estimate of the average size and weight per outbound shipment

_____ %_____ %

_____ %

_____ % _____ %_____ %

_____ %_____ %

_____ % _____ %_____ %_____ %_____ %

_____ % _____ % German English

Other(s), namely: ___________________________

How many returns do you expect? Average number of units returned per returned order _____ % _____ %

If you also outsource your customer care, how many contacts do you expect? _____ %

In what languages do we then need to communicate with your customers?

Is there anything else that we should know to be able to send you a complete offer?

DSV Multi-Channel Fulfilment BV | Logistic Boulevard 1, 4791 VC Moerdijk | Postbus 6070, 4780 LZ Moerdijk | T +31 (0) 168 38 56 56 +3

IBAN NL07 RABO 0161 0948 13 | BIC RABONL2U | K.v.K. Breda 20083271 | BTW nr. NL805259417B01