TABLE OF CONTENTS

PRACTICAL GUIDEFulfillment by Wish Europe

What is Fulfillment by Wish?

Benefits From Using Fulfillment by Wish

How Fulfillment by Wish Works

How To Get Started with Fulfillment by Wish

Frequently Asked Questions

i. Program Fees and Setup

ii. Inventory Allocation

iii. Logistics

iv. Refunds

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Last Updated February 2018

Updated January 2018

FBW GUIDE

“Fulfillment by Wish” (FBW) is a warehousing and operations service available to Wish

merchants for a fee. Merchants store inventory with Wish, and Wish handles all order

fulfillment and outbound shipment processing. Merchants who use FBW enable their

products to be part of the Wish Express program.

Currently, Fulfillment by Wish’s European operations (FBW EU) can ship to the

following countries:

Please adjust your related shipping settings accordingly in the Wish

merchant dashboard.

FBW EU delivers products within 5-8 business days to relevant countries, which

automatically qualifies the products for Wish Express and their respective benefits,

including up to 10x more exposure.

WHAT IS FULFILLMENT BY WISH?

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- Denmark

- Estonia

- France

- Germany

- Ireland

- Latvia

- Netherlands

- Norway

- Poland

- Sweden

- United Kingdom

Fulfillment by Wish (EU)

Updated January 2018

FBW GUIDE

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HOW FULFILLMENT BY WISH WORKS

1. Once approved to use FBW EU, Wish merchant creates an FBW Shipping Plan.

2. Wish merchant ships inventory to FBW EU warehouse.

3. When FBW EU warehouse receives the inventory, it’s in active state and ready for

sale. FBW active inventory is automatically marked as Wish Express.

4. FBW team fulfills for the merchant.

FBW team fulfills for merchant.

Merchant creates FBW Shipping Plan.

Merchant ships inventory toFBW EU warehouse.

Customer placesorder on Wish.

Inventory at FBW EU warehouse is active, ready

for sale, & marked asWish Express.

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Fulfillment by Wish (EU)

BENEFITS FROM USING FULFILLMENT BY WISH (FBW)

Wish Express benefits guaranteed for FBWactive inventory.

Order fulfillment and outbound shipment processing handled by FBW.

Merchants are not liable for logistics-related refunds.

Merchants receive payment promptly for delivered FBW orders.

No upfront deposits required. Last mile shippingcosts deducted frommerchant account.

First mileshipping assistance.

Updated January 2018

FBW GUIDE

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HOW TO GET STARTED WITH FULFILLMENT BY WISH

1. Tell your Wish account manager that you want Fulfillment by Wish enabled for your merchant store.

Applicants need to provide a photo ID. Merchants registered as companies must

also provide business license information. Your Wish account manager will verify

your documents and enable your FBW account.

2. Log in to access the FBW menu on your merchant dashboard after your Account Manager has approved your FBW request.

Make sure you have product listings added to your store and that each product

listing is in Approved status.

4. Fulfillment by Wish active inventory will be automatically marked as Wish Express.

When your listing gets sales, the fulfillment process starts. During the inventory

storage period, you can retrieve or dispose of your inventory, or transfer your

inventory to another location.

3. Create a new FBW Shipping Plan:

i. Choose warehouse country.

ii. Select the warehouse and how you will deliver inventory to the warehouse.

iii. Choose related SKUs and set their quantity.

iv. Prepare products by printing out SKU labels and attaching them to packages.

v. Ship products to FBW warehouse by following instructions on Wish

merchant dashboard.

1. Contact and receive approval from your Wish account manager.

2. Log in to access the FBW menu on Wish merchant dashboard.

3. Create a new FBW Shipping Plan.

4. Fulfillment by Wish active inventory qualifies for Wish Express.

Summary

Fulfillment by Wish (EU)

Updated January 2018

Fulfillment by Wish (EU) FBW GUIDE

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FREQUENTLY ASKED QUESTIONS

i. Program fees and setupWhat’s the cost of using FBW?

Fee details can by found by logging into your merchant account and clicking on

FBW → Fees and Payment. Shipping fees are charged by the warehouse after

weighing package(s).

How do I pay for the warehousing cost and order fulfillment and shipping cost?

You can view the cost details by logging into your merchant dashboard and clicking on

FBW → View Fees. The system will automatically deduct occurred charges every billing

cycle from your account balance.

Do you have an FBW API?

Not yet. At this moment, if you need to operate FBW, you will have to log into the Wish

merchant dashboard where you can make modifications.

Updated January 2018

FBW GUIDE

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ii. Inventory allocationWhat type of products should I pick for FBW? How many?

Merchants should prioritize products that have experienced historically high sales on

Wish. FBW will reach more customers by increasing supply availability and improving

delivery time. Products that have global appeal and that are not subject to seasonal

trends are also good candidates for FBW.

Depending on previous sales data, we recommend starting with an allocation of

20-100 units per SKU for FBW.

Are there certain limitations regarding the size or quantity of product I can ship to

your warehouse at one time?

FBW EU currently only accepts items less than 2kg. Please use your own discretion

and avoid shipping big, bulky items to the warehouse. It doesn’t hurt to ship more units

to the warehouse if you are confident that the inventory is going to move quickly. Keep

in mind that the free storage period of the warehouse is only 90 days. After 90 days

time, you will be responsible for any storage cost.

iii. LogisticsHow should I ship my products to the EU warehouse?

Merchants located in China must utilize SF Express, a logistics service provider, which

will collect packages from you and ship them to the Wish EU warehouse. Merchants

located in the US must email SF Express at overseaswh@sf-express.com to schedule

package pick-ups for shipments to the Wish FBW EU warehouse.

What should I do if there is a discrepancy between the inventory I sent to the

warehouse and the SKUs and quantity recorded in the Wish merchant dashboard?

Please allow 48 hours for the FBW EU team to check in inventory upon receipt. If you

believe there is discrepancy for the inbound inventory, you can reach out to us and we

will work with the warehouse to get this cleared up.

Fulfillment by Wish (EU)

Updated January 2018

FBW GUIDE

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After I create the inbound shipping plan, when should I ship products to FBW?

Please ship products in a timely manner to the warehouse (we suggest no more than 6

days after you create the shipping plan). After you ship products, make sure you click

Ship to warehouse to complete your shipping plan.

Where can I review my FBW Shipping Plans?

To view your Active FBW Shipping Plans, you can navigate to the FBW Menu and click

on the Action Required option to review the shipping plans you created.

Under the Action column you can review the shipping details or duplicate an existing

shipping plan. To view Cancelled, Expired, or Completed FBW Shipping Plans, navigate

to the History option from the FBW Menu.

iv. RefundsWho will be responsible for post-fulfillment refunds?

Any refund disputes should be filed by the merchant, and will be processed by a Wish

representative promptly. Merchants will be responsible for non-logistics-related

refunds, such as product quality and product functionality. Merchants are not

responsible for logistics-related refunds on orders fulfilled by FBW.

Fulfillment by Wish (EU)