Fund for Utility Service Emergencies (F.U.S.E)

Presented by

David Whitehouse

Manager Customer Service

Peterborough Utility Services Inc

F.U.S.E

• Ever Increasing Need

• Need for a Community Based Fund

• Strong Relationship with Housing Resource Centre

• The F.U.S.E. Fund was created….

F.U.S.E

• Agreement Signed between PUS and HRC

• Funding for Fuse from Multiple Donors

• PUS Customers Donate through On Bill Donations

• PUS Staff ongoing Fund Raising

F.U.S.E• Provides Assistance to those who do not

qualify for other Funds

(A fund of last resort….)

• F.U.S.E has made a difference…….

• Preventing Service Disconnection

• Most Clients Receive One Time Assistance

David Whitehouse

Manager Customer Service

Peterborough Utility Services Inc

Peterborough Distribution Inc.Thermal Storage Project

290 Parkhill Social Housing Complex

20 Units Converted

Utilize Our Scada / Radio Control System

Electrical Thermal Storage Heaters

Thermal Storage Heaters

Off Peak, On Peak and Mid Peak

Time of Use Rates

• Off Peak 3.5 Cents per kWh

• Mid Peak 7.5 Cents per kWh

• On Peak 10.5 Cents per kWh

The Savings?

• Each Converted Unit Saved $360 first year• Not Much of a Winter…..• $3600 to Convert Each Unit• Over 100 Units have been converted• Over $40,000 anticipated savings in next Heating

Season• 92% of Consumption Shifted to Off Peak• Customer Satisfaction

Thank You !

David Whitehouse

Manager Customer Service

Peterborough Utilities Services Inc

dwhitehouse@puc.org