Future Proofing Clinical Services

Jackie EdmondChief Executive

Strategic Priorities 2011-15

Innovative responses to workforce issues

Agile and responsive to

changing environment

Improve services for Rangatahi Māori

Maximise uptake of

SRH technologies

Collaboration acrossservices

Future-proof clinic

services

Invest in innovative

IT

Where our clinics are:

What are we doing?

1. National Contact Centre

2. Phone and Skype consults

3. Phone advice for health professionals

Why are we doing it?• Improve access• New contraceptive

technologies and legislative change

• Increased expectations

• Long waiting times for appointments

How did we go about it?

• Strategic framework

• Agreed objectives

• Business case

• IT strategy to support

What success looks like:

• More Māori clients

• Client feedback positive!

• Cost-neutral

• Shorter waiting times for appointments

• MoH contract renegotiated

Where are we

at now?

• Contact centre up and running

• Telephone consults being trialled

Leadership Business case

Scene-setting

Project manager

Relationship with MoH

Challenges with staff communication

Overly ambitious timeframes

AND…