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Fuze AnalyticsPowerful Dashboards and Customizable Reports
Fuze Analytics is the only application of its kind on the
market, fully integrated into your UC efforts right from the start.
Our powerful, cloud-based business intelligence environment equips
your business with the tools to capture, analyze, and act on
information about workforce performance, customer engagement, and
enterprise processes. Imagine being able to aggregate data from
across your organization, communications, and business
applications, from the contact center to your mobile workforce.
Fuze can help you monitor productivity by highlighting workforce
and BYOD activity across all Fuze applications — from the front
office to the back office to no office at all.
Whether line graphs or pie charts are the preference, Fuze
analytics present a collection of dashboards and pre-built,
out-of-the-box reports. Our big data solutions deliver relevant,
contextual, customer information that can be translated to the
specific needs they have. This actionable intelligence that can be
accessed across an organization to help companies and their
employees gain a competitive advantage. For example, one click
within a report links you quickly to customer contact information,
in your CRM system for further exploration. Not only that, our
system provides access to key activity previously locked in the
business voice system, managers and decision makers can see call
time, SMS texting, CRM data, and much more.
Fuze Identity Graph
Always be prepared. The Fuze Identity Graph™ actively combs
through hundreds of public and private data sources to provide
in-depth profiles for outgoing and incoming calls. Fuze Identity
Graph™ technology presents relevant customer insights compiled from
public sources like LinkedIn and Twitter combined with your private
data sources like Salesforce and Zendesk. You can tailor the
information to meet your individual needs, displaying customer
history and real-time industry data – and it even works with your
calendar to present you with profiles for each meeting
Next Generation Business Intelligence
Additional Benefits:• Analyze activity and CRM data together -
integrate your leading business applications, such as
Salesforce.com, with your business activity metrics.• Identify
productive employee behavior – objective visibility into mobile and
remote workforce. • Real-time measurement of KPIs• Data available
to ensure compliance with any internal, legal, or regulatory
• Increase effectiveness of 3rd party line of business
applications• Visibility into unused and underutilized services and
assets• Simultaneously provide always-on connections to 3rd party
enterprise, social, and public data sources in a single view. (e.g.
Salesforce, Zendesk, LinkedIn, Facebook)• Understand efficiency or
performance gaps by comparing activity to that of similar