G Live Annual Report 2013/2014 - Borough of Guildford...G Live Annual Report 2013/2014 Contract Year Three 1. Purpose of report This report is a summary of G Live’s third full year

G Live Annual Report 2013/2014 Contract Year Three

The Stranglers at G Live: 25th March 2014 Alvin Hargreaves: G Live Venue Director November 2014:


Contents

1. Purpose of report 3

2. Introduction & Executive Summary 4

3. Programme Balance and Range - Main Hall 6

4. Studio and Reception Room Activity (non-Main Hall activity) 8

5. Creative Learning 9

6. The Operator Agreement and Key Performance Indicators 10

7. Financial Performance 11

8. Customer Satisfaction Information 12

9. Buildings and Health & Safety 14

Appendices Marketing Annual Report at Annexe 1 Creative Learning Annual Report at Annexe 2 Buildings & Health & Safety Annual Report at Annexe 3 Annual Financial Summary at Annexe 4


1. Purpose of report This report is a summary of G Live’s third full year of activity and sets out the Venue’s performance against the indicative performance indicators in the Operator Agreement between HQ Theatres & Hospitality (HQT&H) and Guildford Borough Council (GBC). The reporting period is 1st October 2013 to 30th September 2014, inclusive. The basis of the report is the performance, community and corporate events activity as reported to GBC at the Monthly Service Review Meetings (MSRM) held since the commencement of the contract. G Live’s Director has presented monthly summary reports as follows;

The live programme, including final ticket sales

Financial Summary for the wider business

Creative Learning / Community activity

Marketing activity

A summary of future programme challenges and opportunities

Building related issues and health & safety In addition, the ‘live’ programme, broken down by genre against the Operator Agreement KPI’s, has been reported at the quarterly review meetings between HQT&H and GBC. This process is concluded each year with the Annual Review Meeting and the presentation of this Annual Report to GBC’s Executive and Scrutiny Committees.


2. Introduction & Executive Summary G Live’s third year of operation has seen a broad and heavy mix of light entertainment, music of all kinds, dance, opera, musicals, comedy, community events and corporate events hosted in the town centre Venue’s various spaces. In this year G Live has hosted more events than in previous years and with greater attendance. Nationally the Venue punches-above-its-weight and regularly features alongside major concert halls and arenas in tour advertising schedules in the Sunday newspapers; thus boosting the town’s profile as a cultural centre. G Live presented a number of shows in year three considered to be of an ‘arena-scale’. These included, for example, Biffy Clyro, Paul Weller and M People. Events of this type help to demonstrate G Live’s increasing standing within the music and entertainment industry. G Live is proving to be a remarkably flexible venue that is extremely capable of accommodating the varied needs of professional touring shows and local community organisations, as well as being a vital linchpin within Guildford’s business and leisure tourism offer. The Venue’s management are delighted to announce a strong financial result for the third year of the contract with a post-subsidy profit that is over £100k greater than year two. The final post-subsidy operating profit is c.£138,906. This will, therefore, invoke a profit share arrangement between HQT&H and GBC. The Council will receive a rebate of c.£27,781. The Finance section later in this report sets out the profit share and the subsidy per attendee/population figures. In short, year three has seen G Live’s subsidy per attendee and subsidy per population reduce to their lowest levels at £2.16 and £2.19 respectively. The Venue’s headline strategic marketing activity has been reported to the Monthly Service Review Meetings (MSRM) with Guildford Borough Council and the Marketing Annual Report is also attached to this report at Annexe 1. Please note the following marketing statistics;

G Live’s customer database has grown by 24% in year three. (Year two was 26% up on year one)

Significant and ongoing investment has been put into the G Live website to improve functionality and content. The website saw over 3.2 million page views from over 300,000 site visitors

G Live has over 6,500 Twitter followers (up 64% on last year) and nearly 4,000 Facebook fans (up 52%)

G Live’s PR effort has produced over £140k of media coverage (advertising cost equivalent)

G Live now has 500 ‘Friends of G Live’ memberships

Community Partnerships;

G Live staff participated in many key local events including the Raft Race, Christmas Lights and the Pancake Race, etc

Through G Live’s wider community partnerships the Venue raised funds for our local charity, (Home Start Guildford), and our national charity, Great Ormond Street Hospital.

The wider community and creative learning engagement programme at G Live has again been a significant success with a full calendar of activities across all of the venue's spaces.


The 2014 Creative Learning Summer Project was called “Creative Arts Week”. This innovative project for 51 young people included workshop sessions across Circus, Magic, Carnival, Radio, Stage Combat and Clowning and received great feedback from the participants and their families. Throughout the year the Creative Learning team delivered a huge number of projects, sessions, tours and Bellerby Studio Shows and supported an annual internship programme. G Live’s conference and events activity has increased compared to year’s one & two. Year three included significant conferences for the National British Dyslexia Association, Phillips, Sauflon, Ericson, EA Games, Detica, CII, Sanofi, UNUM, Toast of Surrey, Guildford Means Business, Savilles and Barlow Robins. This is in addition to the events and partnership working with our corporate sponsors. The events team have also worked hard to create a calendar of themed hospitality events that are open to the general public. These include an 80s extravaganza party called Tropicana Nights, regular Comedy Curry nights, lavish Christmas and New Year’s Eve parties, Murder Mystery Nights and the Beer Festival. The narrative of the programming and community successes and challenges has been a story told through the Monthly Service Review Meetings and as such GBC and HQT&H have regularly discussed the relative progress against the Operator Agreement’s indicative KPI’s. A full breakdown of activity follows below. Excellence in customer service is an on-going focus for the team at G Live and is embedded in the staff training and day-to-day operation of the Venue. G Live was again successful in winning the Experience Guildford Customer Services award for independent businesses. The G Live annual customer satisfaction surveys support this with 90% of respondents rating relevant service areas as good, or very good. G Live continues to support the Town Centre Business Improvement District and is critical to Guildford’s overall ‘complete destination’ approach to the leisure and business tourism offer. The management team at G Live are very much aware of the Venue’s fit within the cultural landscape of Guildford. G Live’s diverse and predominantly one-nighter commercial programme is almost entirely complementary to the programmes of the Yvonne Arnaud Theatre and the Electric Theatre. The combined critical mass of cultural activity provided by Guildford’s principal venues is remarkable given the population of the borough. G Live, under HQT&H’s management looks forward to collaborating and cooperating with the town’s other venues to continue this richness of cultural provision. The G Live Facilities and Buildings Manager has been working closely with GBC’s contract monitoring team on all matters concerning legislative compliance, maintenance and the continued efforts to resolve any longstanding building faults. Further details are included in the Buildings & Health & Safety Annual Report at Annexe 3.


3. Programme Balance and Range - Main Hall The activity in G Live’s Main Hall is illustrated in the following table with further details below. The Operator Agreement’s indicative number of performances in each category represents a benchmark against which to measure the weight of G Live’s programme. However, it should be noted that many aspects of the Venue’s programme are subject to the availability of ‘product’ of a suitable scale and the alignment of the Venue’s diary (date availability) with the routing of national tours to peer venues of a similar size. Whilst G Live can influence product selection and position itself within the industry to programme the full range of genres and shows included in the agreement, it is generally unable to actually create new product from scratch and will, therefore, be subject to the vagaries of touring and industry fluctuations of artists/product availability. This issue isn’t unique to G Live.

Figure 1. Main Hall Programme Programming Highlights

Children's and Family Entertainment

G Live presented a varied and heavy programme of family entertainment. The highlights included:

Peppa Pig, Bananas in Pyjamas, The Gruffalo, Charlie and Lola, Scooby Doo, Science Museum Live,

What the Ladybird Heard, Horrible Histories and Angelina Ballerina.

Classical

The classical category includes big bands, opera and orchestral concerts. The Guildford International

Concert Series featured the Royal Philharmonic Orchestra, the Czech National Symphony Orchestra,

Main Hall Combined

October 2013 - September 2014

Categories Code

GBC Target

Perfs /yr Actual Perfs Attend

% of GBC

target

Children's / Family Ents FAM 31 54 19,528 174

Classical (Orch/Opera/Big Bands) CLAS 18 21 13,454 117

Comedy / Spoken Word COM 45 33 21,713 73

Dance / Stage Musicals MUS 42 35 18,581 83

GPO GPO 4 - - 0

Others OTH 6 7 4,400 117

Rock & Pop standing RPS 14 9 11,391 64

Rock, Pop, Folk, Jazz & World – seated POP 84 34 22,149 40

Sport SPO 6 1 653 17

Community Events COMM 15 40 15,522 267

GBC KPI sub total (inc Community x15) 265 234 127,391 88

Get in / Get out / Production GET - 5 -

Internal Events INT - 1 -

Rehearsal REH - 2 100

sub total - 8 100

Conference CON - 12 3,720

Dining / Banquet DIN - 15 3,624

Exhibition EXH - 7 3,000

Hospitality Other HOSP - 4 1,364

sub total - 38 11,708

Total 265 280 139,199 106


Moscow Philharmonic and the London Symphony Orchestra, among others, and saw ticket sales

levels increase across the board from previous years.

Further highlights included: The HM Band of the Royal Marines, Nigel Kennedy, Four Seasons by

Candlelight, London Festival Opera, BBC Concert Orchestra, Strauss Gala, Vivace Chorus and the

Guildford Symphony Orchestra.

Comedy

The comedy category includes spoken word, 'Audience With' events as well as stand-up comedy.

Comedy is a strong genre for G Live with the number of events scheduled settling at between 30-35

per year. This feels about right in terms of product availability and the local demand for tickets.

Highlights included: Chris Bonnington, Jennifer Saunders, Sandi Toksvig, An Audience with Sir Roger

Moore, Paul Merton Impro Chums, Reginald D Hunter, Ardal O'Hanlon, Jason Manford, Sarah

Millican, Alan Davies, Frank Skinner, Sir Ranulph Fiennes, Jimmy Carr and Michael Palin.

Dance and Staged Musicals

The year started with the long running Mousetrap production and concluded with the more

contemporary Avenue Q 'adult' puppet based musical. Dance highlights included visits to Guildford

by the Richard Alston Dance Company, Siberian State Ballet Company, Anton du Beke, Ballet Boyz,

Brendan Cole and the Moscow City Ballet Company.

Music

G Live's third year was its best yet if the quality of the music presented is any guide. Stadium rockers

Biffy Clyro shook the very foundations of the venue last autumn before the ‘modfather’ Paul Weller

played his first local gig since the days of the old Civic. Jools Holland brought his Rhythm & Blues

Orchestra and the list of original singer songwriters visiting was equally impressive – these included;

Wilko Johnson, Kate Rusby, Bill Wyman, Newton Faulkner, Petula Clark, Robert Cray and Ian

Anderson. Rock acts included; Black Star Riders, The Waterboys and The Stranglers with plenty of

pop mixed in including; M People, Deacon Blue, Go West, Lisa Stansfield and Bellowhead. G Live

also hosted 'Showcase Live' with Eagle Radio to give young local bands the opportunity to play on

the Main Hall stage.

Community Events

The Main Hall community events are a cornerstone of the venue's programme and last year was no

exception. Community users of the venue included; Guildford YMCA, Guildford College, Hillsong

Church, Godalming College, Primary Schools Concerts, Rotary Schools Concert, Italia Conti, Rock

Challenge, Surrey Arts, Pond Meadow School, DAISY Disability Arts Festival, Church of Latter Day

Saints, Surrey Schools Have Talent, Guildford High School Prize Giving, Surrey Music Hub, Summer

Singing Sensation, Creative Arts Week, George Abbot School and Eagle Radio's Local Community

Heroes.

Other highlights included the remarkable production of The Two Worlds of Charlie F. This was a

unique, moving and highly effective piece of theatre performed by a cast of injured servicemen and

professional actors.


4. Bellerby Studio and Reception Room Activity (non-Main Hall activity)

Figure 2. Studio and Reception Room Activity

Bellerby Studio and Reception Room Summary

The Bellerby Studio and Reception Room continue to host a huge number of events including accessible family theatre shows, comedy, G Live’s Creative Company, community events, Surrey Arts events, schools’ events, parties, dance performances and workshops

The flexibility of these spaces also facilitate VIP receptions, conferences, exhibitions, dining, beer festivals, artist catering and awards ceremonies.

Studio and Reception Room Activity

October 2013 - September 2014

Categories Code

Target

Perfs /yr Studio Reception Combined

Children's / Family Ents FAM 299 76 375

Classical CLAS 1 0 1

Comedy / Spoken Word COM 27 1 28

Community COMM 14 15 29

Dance DAN 98 2 100

Education EDUC 0 0 0

Get in / Get out / Prod / Reh GET 36 6 42

Internal Events INT 5 3 8

Music other MUSO 2 0 2

Others OTH 1 4 5

Sport SPO 0 0 0

Studio Theatre THE 5 0 5

Teen Show TEEN 0 0 0

sub total 488 107 595

Conference CON 5 88 93

Dining / Banquet DIN 15 1 16

Exhibition EXH 6 6 12

Hospitality Other HOSP 4 10 14

sub total 30 105 135

Total 156 518 212 730


5. Creative Learning Year three of G Live’s Creative Learning activity has seen a change of focus to a broader range of activities, reflecting the Main Hall programme, and offering participants the chance to experience different art forms and learn new skills. The aim is to continue to develop links with local arts organisations, raise the venue’s profile with schools and with families, and cultivate a programme of events designed to engage and entertain a variety of audiences. Highlights included:

The Birth of Stars, G Live’s first commissioned piece, October 2013 (Emerging Artists)

Studio Shows Programme – Comedy Club 4 Kids, Humpty Dumpty, Pinocchio, Pop! Comedy Magic Show, Up Close Concert Series, Shakespeare’s Stories with the Globe, There’s a Monster in my Piano

Eagle Radio ‘Showcase Live’ Main Hall new bands event, October 2013

Family Days October 2013, February 2014 and April 2014

Open Rehearsals, Pre-show talks and orchestral involvement for the International Orchestral Series and Dance Programme

Sharings of new work from G Lives New Writers Group led by Mark Davies Markham

Magic, Music and Circus Skills workshops in February half term

Rock Challenge; large-scale schools’ dance performance competition

Surrey Music Hub Strings Day

Radio, Animation and Beatboxing Workshops during Easter holidays

‘The Inside Joke’ Comedy event curated and produced by G Live Creative Company

Community Opera development with Surrey Arts

Guildford Fringe partnership events

Summer Singing Sensation All in all, a large amount of work and a wide variation in reach, participants and nature of engagement. Further details are included in this report and attached in the Creative Learning Annual Report at Annexe 2.


6. The Operator Agreement and Key Performance Indicators The following table summarises G Live activity against the indicative targets set in the Operator Agreement for the third year. The Main Hall Live Programme (1) activity is an improvement of +6 shows on year two (year two was +8 on year one) but falls short of the 250 events target per year by 56. Total Main Hall Event Activity (4) exceeds the target of 265 events for the year by 15 when including Main Hall Community Events (2) and Main Hall Non-Performance Events (3).

Operator Agreement KPI’s

Figure 3. Operator Agreement KPI’s The KPI’s are a good ‘indicative’ measure of the G Live programme weight and balance but should be considered in the wider programming context of the venue and the fluctuations in industry-driven product supply. Inevitably there will be variances between the KPI’s and the actual number of events in any given year and for any given event type. These KPI's were set before the venue opened when the programme could only be estimated. Now that three years of KPI data is available the G Live management team and the Council's contract monitoring team will review the KPI's against the actual results to date. It may be prudent in future to present the KPI's as 'target ranges' for the programme to ensure their relevance going forward.

Year 1 Year 2 Year 3 KPI Variance Notes

1

Main Hall Live

Programme. No. of

Shows. Class-Sport 180 188 194 250 56-

Excludes get ins, rehearsals and non -

performance events such as the beer festival,

conferences.. etc

2

Main Hall Community

Events 60 41 40 15 25

Large-scale Main Hall community events across

a broad range of users and sectors

3

Main Hall Non-

Performance Events 48 47 46 - 46

Get ins, rehearsals & hospitality events in the

Main Hall

4

Total Main Hall Event

Activity 288 276 280 265 15

Includes Main Hall shows, events, rehearsals,

get-ins and non-performance events

5 Main Hall Attendance 130,574 136,021 139,199 153,194 13,995- Year 4 KPI 161,257 (y1 -20%, y2 -10%, y3 - 5%)

6

Non-Main Hall

Hospitality Events 147 101 135 125 10

Studio and Reception Rooms only. Excludes

Seminar Rooms and Foyer events. KPI 156 with

20% tolerence

7

Other Hospitality

Events 54 34 62 62

Ancillary spaces excluding Studio and Reception

Rooms

8 Education Projects 218 85 215 100 115

Creative Arts Week, Applied Arts Industry

Week, Holiday skills' weeks, Writers Group,

Birth of Stars

9 Main Hall Dark Days 114 115 116 80 36-

Seasonality / product availability. Quality over

quantity as reported via the MSRM

10 Customer Service - KPI is rated 90% good / very good

10.1 Show / Event 92% 97% 90% 7%

10.2 Service / Staff 92% 92% 90% 2%

10.3 Facilities 95% 94% 90% 4%

10.4 Booking / Info 89% 90% 90% 0%

10.5 Catering / Hosp 72% 75% 90% -15%

10.6 All above combined 88% 90% 90% 0% Average across KPI’s

Key Performance Indicators Contract Year


The target for Main Hall Attendance (5) is 167,257 by Year 4 of the contract. The Year 3 target (when applying the 5% tolerance in the Operator Agreement) is 153,194. Attendance in the third year exceeds year two by 3,178 but falls short of the increased year three KPI target by 13,995. Attendance levels, as with the number of events in the year, are directly linked to relevant product availability as described earlier in this report. The target of 125 events for Non-Main Hall Hospitality Events (6+7 combined) was exceeded by 72 events at 197. Participation in the Education Projects (8) increased significantly from year two at 215 versus the target of 100. A new approach to the summer project "Creative Arts Week" worked extremely well and coupled with the Applied Arts Industry Week and holiday skills/activities weeks formed a really bespoke and relevant community engagement programme. The number of Main Hall Dark Days (9) is consistent with both previous years and is higher than the KPI target due to very limited live-product availability in the shoulder/off-peaks months of January, July and August. This is a trend that will continue and is very much in line with similar peer group venues with heavy ‘one-nighter’ led programmes – many of which actually go completely dark throughout August. Venues with strong summer product tend to be either theatres with long running theatrical/musical productions, or seaside town/tourist destination venues with ‘summer seasons’. Customer Service KPI’s (10), four of the five KPI’s have been exceeded which is a further improvement on last year. The score for ‘Hospitality/Catering’ has improved to 75% (rated good or very good) but remains an area where the management team are continuously exploring ways to refine menus and enhance the customer experience. The average overall score has improved from last year to 90% good/very good which is bang on the KPI target and is explored further in the Customer Services section below.

7. Financial Performance Please refer to the Annual Financial Summary at Annexe 4 for the details of the monthly and total annual financial performance at G Live. It should be noted that HQT&H’s statutory accounts are produced for the financial year period of April-March each year. The summary produced for this report is not audited and may therefore be subject to change. G Live is delighted to announce a strong draft financial result for the third year of the contract that is a post-subsidy profit of over £100k greater than last year. The profit is c.£138,906. This will therefore invoke a profit share arrangement and the council will receive a rebate of c.£27,781.

The table above sets out the profit share and the subsidy per attendee/population figures.

Subsidy per attendee and per Guildford population

Fixed GBC Subsidy £328,596

Guildford Populaton 137,200

Attendance

Overall

Profit

GBC Profit

Share Net Subsidy

Subsidy /

Attend

Subsidy /

Population

Year 1 130,574 0 0 £328,596 £2.52 £2.40

Year 2 136,021 34,235 6,847 £321,749 £2.37 £2.35

Year 3 139,199 138,906 27,781 £300,815 £2.16 £2.19


Year three has seen G Live’s subsidy per attendee and subsidy per population reduce to their lowest levels at £2.16 and £2.19 respectively. HQT&H have continued to invest heavily in capital projects that will further refine the Venue’s future operation, service, safety and revenue generating opportunities for coming years.

8. Customer Satisfaction Information For more information please refer to the Marketing Annual Report at Annexe 1. The Operator Agreement requires customer surveys of satisfaction twice in every contract year – each survey to be not less than 250 attendees sampled across at least five events. By mutual agreement with GBC this requirement has been varied from two smaller surveys to one rather more extensive and far reaching survey. The annual customer satisfaction survey questionnaire was sent to 38,000 customers on the mailing list. There were 1,802 responses which represents 5% response rate. The survey is to rate each of the criteria as poor, fair, good or very good. The KPI target is set for more than 90% of all responses to be good or very good across the areas in the table below; The headline results in relation to the Operator Agreement KPIs are:

KPI – target 90%: Good or Very Good 2013/14 Result

2012/13 Result

1 The enjoyment / quality of the event/performance 97% 92%

2 Staff service 92% 92%

3 Facilities at the venue 94% 95%

4 Ease of booking/ access to information 90% 89%

5 Quality of catering and hospitality 75% 72%

Average Total 90% 88%

The venue’s own on-going feedback survey from diners for the Mezzanine Restaurant show;

100% rated food as good, or very good

95% would return, and 94% would recommend G Live scored a pleasing 96% in June’s Mystery Shopper survey, and won Experience Guildford’s Customer Service Award (Independent lifestyle and leisure category) this October for the second year in a row. Judging was through a combination of votes and a Mystery shop, in which G Live scored 100%. G Live has continued to invest in the development of the Mezzanine Restaurant, Café Bar and bars. The Mezzanine Restaurant has a new menu that aims to broaden its appeal across a greater cross-section of the audience - early indications from customer feedback and occupancy levels are extremely positive. The Cafe Bar has benefited from new barrier planters, LED lighting, giant live show images and a new contemporary menu - all of which are refining the venue's daytime and pre-show personality. HQT&H, in partnership with GBC and Hogs Back Brewery, have created a new bespoke craft beer bar in the lower foyer which will broaden the range of products available and increase the venue's overall bar capacity. Additional cellar services have also been installed in the main bar to increase the bar’s overall draught beer capacity. These measures will also further improve customer service and reduce waiting times during busy events.


In addition to the above G Live continues with;

Customer feedback forms (available from all Front of House areas)

A verbal comments log kept at the Ticket Desk and Stage Door

An internal log of compliments and complaints

All of the above feeds into the multi-departmental Service Improvement Group which meets monthly. Any actions resulting from this are, in turn, escalated to the Senior Management Team for monitoring, review and implementation of any changes required to policy. G Live has a full training plan in place supported locally and through group-investment in strategic customer service delivery partners. Significant resources are directed to embedding customer service standards within G Live’s operation. Customer care is a thread that runs through the organisation from induction to the development of individual staff development plans and the briefing and training of volunteers.


9. Buildings and Health & Safety G Live’s Director has tabled monthly Buildings and H&S Reports to the Monthly Service Review Meetings (MSRM). The Buildings and Health & Safety Annual Report is attached at Annexe 3.

Facilities Summary G Live’s management have reviewed the staffing structure in the ‘buildings and technical’ areas of the venue’s operation following the departure of the previous Technical & Buildings Manager. A new Facilities and Buildings Manager post was created with the support of a new Technical Manager post. The Facilities and Buildings Manager has been working closely and effectively with the Council’s contract monitoring team. G Live is a complex venue with many bespoke systems that require specialist support and maintenance. There remain a small number of longstanding legacy faults and issues from the build/commissioning phase of the venue. HQT&H and GBC continue to work closely to resolve these issues but, the local venue’s Management Team are dependent on GBC’s leadership on these matters due to the Council’s contractual leverage with the original contractors, suppliers and consultants. Health & Safety Summary G Live and HQT&H recently appointed consultants RB Health & Safety Ltd who have undertaken a comprehensive review of the Group’s H&S systems and structures. A full audit was undertaken at each of the HQT&H Venues, including new Fire Risk Assessments, as set out in Annex 3 Buildings and Health & Safety Report. G Live achieved the highest score of any Venue in the Group through this auditing process and sets the benchmark for good practice in the Group. G Live remains committed to promoting a safety focused culture in the venue. The Health & Safety responsibilities are clearly defined with open and accessible communication channels. All policies, procedures and risk assessments are readily available to staff via an intranet based register of files and documents. The implementation of a safety culture is supported by a comprehensive programme of inductions, training, briefings, meetings, appraisal and review. RB Health & Safety Ltd have also been contracted to provide much of the H&S training across all HQT&H venues – this feeds into G Live’s full training plan and training needs assessment. There are specific monthly Health and Safety meetings with departmental representatives from Technical, Administration, Front of House, Creative Learning, Marketing, Hospitality and Catering. These monthly meetings are then discussed at Senior Management level, where the minutes of the working group are looked at to ensure compliance with the G Live Health and Safety Policy, as well as raising any significant or strategic Health and Safety matters. The monthly Health and Safety meeting also feeds into a quarterly Health and Safety report to HQT&H Head Office. The tragic accident on 9th February 2013 that resulted in the deaths of two members of the visiting Fishermen’s Friends’ company has had a profound and lasting impact on the G Live team. The circumstances surrounding the cause of the accident are still subject to the on-going Surrey Police and HSE investigation. G Live and GBC continue to assist with the investigation as appropriate and have completed the project to replace the loading bay door with a new installation.

Documents

G Live Annual Report 2013/2014 - Borough of Guildford...G Live Annual Report 2013/2014 Contract Year Three 1. Purpose of report This report is a summary of G Live’s third full year