GAC Corporate Academy strategy, business model, integration and alignment

Presented by:

Damien O’DonoghueGeneral Manager - GAC Corporate Academy

Overview

• Building a strategy-focused corporate learning organization • GCA business model • Integration and alignment across the enterprise • eLearning; social constructivism and communities of

professional practice • MOODLE open source LMS in the corporate sector • Core competencies in course development and online

pedagogies

The GAC Group

GAC Corporate Academy (GCA)www.gacacademy.com

About GCA

• A corporate university, using advanced e-Learning technology

• Operates as a business entity• The central transmission station for GAC Spirit – our

unique corporate culture• Offers learning opportunities to GAC employees

around the world, and partners/agents• Participants enhance understanding of GAC

products & services, systems and strategy• A learning environment that transcends borders and

cost restraints

Why GCA?

• Launched in 2007 in response to Vision X – Global Reach, GAC Group’s five year strategic plan (2003-2007).

• Today an integral part and enabling force of Vision Y - Global Values (2008-2012)

• Human resources are fundamental to the growth and continued success of the Group

• GAC personnel should be highly skilled and knowledgeable for the challenges of the future

• To ensure that GAC personnel are best people in the industry.

r

Internal Process | How does GCA deliver enterprise-wide learning and development that enables “The GAC Way” ?

ROI | What strategic value does GCA deliver to the GAC Group through enabling an enterprise-wide learning organisation?

GCA 2011 Strategy Map

IP4 Enable MIS thruGACknowledge

IP3 Employ strategic

Marketing

IP1 Enable rapid

Course DDE

IP2 Enhance operating

Capability

Learning & Growth | Where should GCA drive learning and development through the entire GAC Group?

Stakeholder | What quality relationships must GCA create, develop and maintain with valued stakeholders?

LG1 Enable

Induction of knowledge, values,

relationships

LG2Promote

Business Communication

to connect and enable global business

relationships

LG3Support unified

BusinessOperationsThe GAC Way

LG4Drive

Commercial Savyness

LG5Enhance

Business Application

training

LG6Prepare

Apprenticeship Programconcept

S6Enhance Partner

Relationships

S2Engage

GVPRs / CMswith management

information

S3Build connected

GLO Community

S4Engage and

motivateParticipants

S5Increase

Facilitator capacity

S1Engage Course

Ambassadors

R1Generate +ve

ROI

R2Allocate cost-baseequitably

R3Drive

Revenue

R4Attain

Accreditation

Course Design & Development

• SMART Pedagogy– Specific– Measurable– Action learning– Relevant– Time Sensitive

Learning Management System

GCA CurriculumOn Boarding - Future GAC Employees Mode Target1.1 BCC Business Comm. Competence Test e1 Potential New Joiners1.2 PST Psychometric Testing e1 Potential New Joiners1.3 W2G Welcome to GAC e5 Confirmed New Joiners

Foundation Courses Mode Target2.1 IGW Introduction to the GAC World - 2012 Series e20 All GAC personnel2.2 HSSE Health, Safety, Security, Environment, Ethicse20 All GAC personnel2.3 GPS GAC Products & Services + "G2G" e20 All GAC personnel2.4 PPD Personal & Professional Development e20 All GAC personnel2.5 CGE Corporate Governance & Ethics e5 All GAC personnel

Business Communication Mode Target3.1 GEP Global English Programme e52 Candidates based on BELIT 3.2 BCC Business Communication Competence Teste1 Relevant personnel

Business Operations Mode Target4.1 SAO Shipping Agency Operations e20 Relevant personnel4.2 AFO Air Freight Operations e20 Relevant personnel4.3 SFO Sea Freight Operations e20 Relevant personnel4.4 OTO Oil Tanker Operations w16 Relevant personnel4.5 LNG LNG Operations w16 Relevant personnel

Commercial Mode Target5.1 FSS Fundamental Selling Skills e20 Sales Development Prog5.2 GSH GAC Sales Handbook e20 Sales Development Prog5.3 PCR Profitable Customer Relationships e20 Sales Development Prog5.4 KAM Key Account Management e20 Sales Development Prog5.4 GFE GAC Finance Essentials e20 Personnel w ith a fin/budget resp.

Workshops Mode Target6.1 SAC Sales Assessment Centre e+w In-company Sales Teams6.2 TBL Team Building Leadership w16 In-company Teams6.3 CRM Customer Relationship Management w16 Relevant personnel6.4 DPS Dynamic Presentation Skills w16 Relevant personnel6.5 ENS Effective Negotiation Strategies w16 Relevant personnel

GAC Business Application Mode TargetTBA Biz Application Users

Specialised Mode Target7.1 GFC GCA Faciliator Course e15 GCA Facilitators7.2 GLO GCA Liaison Officers Course e20 GLOs7.3 HS2 Advanced HSSE Management e20 HSSE POCSs

Subject to Group Demand

Lessons

• Overcoming strategic and financial challenges – Governance– Strategy-driven– Measurement culture– Business orientation– Alignment with organisation

Thank You

• Questions?