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1INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Gain Visibility. Minimise Risk.
External Workforce Management with
Royal Bank of Scotland.
Nick Ghamgosar, Royal Bank of Scotland
Tony Aylward, SAP Fieldglass
23rd May, 2018
2INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Market Trends
• Digital disruption and transformation
• Need to offer services beyond
traditional banking offerings
• Brexit uncertainties
• Stringent regulations
• Cost pressures
• IR35 looming
3INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Workforce Challenges
• Talent scarcity
• Changing workforce composition
• Multi-channel talent sourcing
• Compliance with regulatory/statutory
requirements, local tax regulations,
Furlough
• Risk related to handling sensitive
customer and financial data
• Contingent to SOW as next phase
4INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Provide a platform with robust security
capabilities
Help adhere to regulations, local labor laws,
taxation, candidate privacy and more – to
mitigate risk
Gain visibility and control of the external
workforce – who, where, cost, performance,
access to your systems and facilities
Accelerate and simplify the process to
engage and manage external talent
Keep and more effectively redeploy talent
already recruited and trained
Integrate with public and private talent pools
See real-time market rates seamlessly
within the solution – help you be competitive
and not over-spend
What We Do
5INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Royal Bank of Scotland
6INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
• Standardisation & Simplification
• Property & Location
• Headcount
• Golden Source of Data
What was the Backdrop
7INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Objective – control & visibility of
external workforce
• 1st Phase - Contingent Labour
• 2nd Phase - Statement of Work
(Services)
• Result – standardisation, visibility,
compliance
• Challenges – ways of working,
contractual governance,
classifications, integrations
Our External Workforce
Journey
8INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
• Continuous Improvement
• Benefits Realisation
• Data driving resource decisions
• Enable Strategic Workforce Planning
What is the future?
9INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Summary
• One VMS system of truth – cost control,
visibility of all non-payroll workers &
compliance (access control)
• Plan the journey – Once Contingent Workers
are brought under control –Statement of Work
(SOW) becomes the least path of resistance,
plan for Phase 2
• Think TWFM (Total Workforce Management)
and TPM (Total Procurement Management) –
consider how you will integrate into the future
• If 44%* of the workforce is set to be non-
payroll and average cost savings are 3-4%
think how much can you save?
* download external workforce report;
https://externalworkforce.fieldglass.com
Q&A