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Gartner for Technical Professionals

Ensuring Successful Execution of Your IT Strategy

Onboarding and Service Kickoff Appalachian State University

Contents

• Scope of coverage and topics, Gartner for Technical Professionals

• Service Features and Deliverables• Gaining Access• Education / Training Sessions• Key contacts• Account Management Team

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Gartner solutions are tailored to support the unique needs of IT professionals at every level of your organization

Gartner forIT Executives

Gartner forIT Leaders

Gartner for IT Leaders —Workgroup

Gartner for Technical Professionals

Equips CIOs with the role-specific tools and knowledge they need to deliver exceptional business results for their organizations

Provides IT leaders with just-in-time, role-specific insight from Gartner analysts and peers to drive outstanding results with their critical initiatives and IT purchases

Provides an IT leader's extended team with the Gartner resources they need to maximize the value they deliver

Provides in-depth technical research and guidance to help technologists advance the initiatives/projects that support execution of the IT strategy

Gartner Offering Value Proposition

Strategy

Planning

Management

Execution

Focus

CIO

Senior ITLeaders

IT Leader'sExtended

Team

Technical Professionals

CAMPUS ACCESS Reference access to Gartner’s Core Research to IT Staff, Faculty & Students

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Gartner for Technical Professionals delivers comprehensive insight across the following areas

Security & Risk Management

Roles Key Functions TopicsSecurity & Risk Management

• Application and data security• Cloud security• Mobile security• Perimeter and infrastructure security

Identity & Privacy• Identity creation and management• Identity verification and use• Privacy

Infrastructure & Operations

Data Center• Computing hardware• Cloud and virtualization• Physical data center• Storage

Network & Telecom

• Mobile device management • Network performance optimization• Real-time and unified communications• WANs and LANs• Wireless and mobility

Business Intelligence & Information Management

Data Management• Big data• Business intelligence• Data management• Database management

Collaboration & Content Management

• Collaboration and social initiatives• Communication, email, IM• Content management• SharePoint and portals

Applications Application Platform

• Application overhaul• Applications in the cloud• Mobile applications• Software development• SOA and integration strategies

Gartner for Technical Professionals Topic Coverage

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• Application and Database Security• Application Integration

• Application Development• Application Platforms, Languages

and Frameworks

• Application Overhaul• Audit and Compliance

• Big Data• Business Continuity Management

• Business Intelligence• Business Process Management

• Collaboration• Communication• Contact Center• Content Management• Content Security

• Data Analytics• Data Center Computing Hardware

• Data Center Consolidation and Modernization

• Data Loss Prevention• Data Management

• Database Management• Desktop Virtualization

• Disaster Recovery• Host and Endpoint Protection• Identity Creation and Management• Identity Verification and Use• Internal Cloud Computing

• iPad and Mobile Devices• Mobile Application Development

• Network Operations and Performance Management

• Perimeter and Infrastructure Security

• Physical Data Center

• Privacy• Public Cloud Computing• Risk Management and Compliance

• Security Monitoring• Server Virtualization

• SharePoint and Portals• SOA and Application Architecture

• Social Initiatives• Software Development Life Cycle• Storage• VoIP and Unified Communications• WANs and Provider Network

Services• Web Conferencing

• Wireless and Mobility

Gartner for Technical Professionals provides in-depth technical research to help your teams deliver outstanding results

Accelerate project timelines

• Get teams up to speed quickly through access to in-depth research

• Use proven Reference Architecture to develop technology architecture

• Receive organization-specific guidance through calls with analysts*

Mitigate risk

HowBenefit

Development

• Leverage industry best practices to avoid costly mistakes• Avoid vendor lock-in through unbiased recommendations• Validate and get feedback on project plans through speaking with

analysts*

• Update knowledge and skills through exposure to in-depth technical research

• Help to acquire deep expertise on a broad range of topics• Stay current with changing markets and technologies

*Available to Advisor-level clients.

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Your teams get the knowledge and best practices to advance the initiatives and projects that support your IT strategy

• Reports typically 25 to 40 pages in length

• How-to frameworks and best practices

• Unbiased vendor recommendations

• In-the-trenches perspectives (field research)

• Reusable templates/graphics for your internal documentation

Guidance for each phase of your project life cycleIn-depth research

Create a technical plan

Evaluate and select a technology

Develop the technology architecture

Select the right products

Create an implementation strategy

Planning Guides

Technology Assessments

Reference Architecture

Product Assessments

Guidance Framework, Field Research

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Architecture guidance from three key perspectives:

Reference Architecture: A proven decision-making tool that provides tailored architecture recommendations

Principles defineyour core IT values to accelerate planning and decision making

Decision Points help youdesign your IT architectureand set technical requirements using tailored guidance

Templates build an architecturalblueprint of the infrastructure and critical relationships between systems through reusable graphics

Through 60-minute analyst calls, our world-class experts become your objective architecture advisors

Analyst facts• 50+ analyst experts• Average of 23 years' industry

experience• Collectively: 32 books, 37 patents• Deep technical expertise in

architecture and deployment challenges

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Richard Watson • 19 years in the IT industry• Previously application architect

at Credit Suisse

Larry Cannell • 27 years in the IT industry• Previously workstream lead for

collaboration and business intelligence for Ford Motor Co.

Svetlana Sicular • 19 years in the IT industry• Previously a VP for Visa,

responsible for data interoperability, oversight and standards.

Marcus Collins • 29 years in the IT industry• Previously data architect at

Novartis

Ramon Krikken • 17 years in the IT industry• Previously security architecture

manager at TD Bank

Meet some of our analysts:

How our analysts help you• Evaluate and get up to speed quickly

on new technologies• Learn about best practices your peers

have used to implement a technology • Validate and get feedback on your

technical strategy, architecture and project plans

Service Features and DeliverablesService Features and Deliverables

Gartner for Technical Professional – Advisor(All IT Staff)

• Analyst Dialogues (Inquiry) ─ Access to unlimited 60 minute sessions / document reviews with Gartner for Technical Professional Analysts

• Published Research ─ Focuses on application platforms, collaboration and content management, data center, data management, identity and privacy, network and telecom, and security and risk management.

• Reference Architecture ─ Web-based tool that assists in making informed strategy and architecture decisions in the technological and organizational environment.

• Webinars ─ Periodic Web conferences where Gartner Analysts speak on timely topics in information technology and then solicit questions from listeners.

• Gartner Peer Connect − Provides access to a community of IT professionals who share opinions about technology products and vendors.

• Client Research Assistant – Service specialist to ensure value delivery

Select Key Research Formats / How-To Links

• Reference Architecture, a decision-making framework that provides a blueprint for IT systems

• Field research methodology, which summarizes patterns, findings and key insights based on extensive interviews with IT professionals

• Solution Path, a “deconstruction” tool that breaks complex problems into simple, sequential steps and identifies the most relevant field research or reference architecture component for every phase of a project

• How to Use the Gartner Reference Architecturehttp://my.gartner.com/html/burton/referenceArchitecture/Burton_IT1_HowTo.pdf

• Reference Architecture Principles http://www.gartner.com/resId=1408914

• FAQs: http://my.gartner.com/html/mypage/mygartnerBurtonFAQ.pdf

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Gaining AccessFunction Contact Info

Obtain New ID/PWContact Miranda Warren, CIO Office:warrenmm@appstate.edu 828-262-6278

Password Reset Help@gartner.com

On-boarding: • Live Webinar• Video (self pace)

• Register for upcoming session – Schedule on next slide• http://www.gartner.com/technology/media/it1_help.jsp

Schedule GTP analyst inquiryAND

Find GTP written research

4 Ways: • On MyGartner.com - Analyst Inquiry Link• Contact Miranda Warren, CIO Office• Send email to GTP@gartner.com or Inquiry@gartner.com

• Call 866.572.4025 or +1.801.307.5353

Onboarding Webinars

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Wednesday, 21st November 2012 10:00 AM EST Register Now

Thursday, 29th November 2012 2:00 PM EST Register Now

Wednesday, 5th December 2012 10:00 AM EST Register Now

Thursday, 6th December 2012 2:00 PM EST Register Now

Wednesday, 19th December 2012 10:00 AM EST Register Now

Thursday, 20th December 2012 2:00 PM EST Register Now

Onsite Training

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Tuesday, 27 November 2012 8:30 AM EST Register NowTuesday, 27 November 2012 10:00 AM EST Register NowTuesday, 27 November 2012 1:00 PM EST Register NowTuesday, 27 November 2012 2:30 PM EST Register Now

Account Management

• Information Technology Services, Office of the CIOMiranda Warrenwarrenmm@appstate.edu828-262-6278