GarTnEr SympOSium/iTxpO The world’s mosT …...or call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia) The World’s most important Gathering of CiOs and Senior iT

David Thodey, CEO, Telstra

2009The world’s most important gathering of CIO’s and senior IT executives




GarTnEr SympOSium/iTxpO

The world’s mosT imporTanT gaThering of Cios and senior iT exeCuTives

17-19 NOVEMBERSydNEy, AuStRAliA

gARtNER.cOM/Au/SyMpOSiuM

BaLanCinG COST, riSK anD GrOWTH

or call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia)2 Register Online Today or call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia)

lEttER FROM thE chAiRS

Balancing Cost, Risk and Growth

The next 12 months will be tricky – among the most difficult of your career as a business technology executive. For most, initiatives to reduce enterprise costs, streamline processes and increase productivity will continue unabated. Likewise, you’ll still need to ensure business decision makers have the intelligence and systems necessary to address risk, including new risks associated with having cut too much. Finally, you need to refocus on preparing for growth, and all the investments needed to emerge from the economic downturn with a stronger competitive advantage than you had going into it.

Combine this now much more complicated environment with two more variables. First, you have to do all this with resources, both human and capital, that are leaner than most organisations have seen in many years. This is our “new normal” – the notion that the new economic environment has set a new, durable and lower baseline for how we evaluate projects and invest our limited resources. Second, you now have to plan when to shift your balance among cost, risk and growth optimally for your specific environment. Timing will be critical.

See what we mean about tricky? It almost makes the days when cost cutting was the clear goal seem attractive.

Symposium/ITxpo 2009 is designed to deliver you the insights, tools and relationships you’ll need to get through the trickiest year of your career. Timing will be critical; Symposium/ITxpo will show you how.

2 letter From the chairs

3 Symposium Overview

4 hot Business issues

5 Keynotes

6-13 Meet the Analysts

14 Agenda Builder

15 Maximise your Symposium time

16-17 Agenda Overview

18 itxpo

19 Registration

cONtENtS

BRiAN pRENticE

ROlF JEStER

Brian Prentice

Research VP and Symposium/ITxpo Conference Chair Gartner

Rolf Jester

VP Distinguished Analyst and Symposium/ITxpo Conference Chair Gartner

or call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia) The World’s most important Gathering of CiOs and Senior iT Leadersor call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia) 3

SyMpOSiuM OVERViEw

Symposium/ITxpo is the industry’s largest and most strategic conference for senior IT and business professionals. Every year, Gartner presents our latest research in best-practice IT processes, giving you a variety of ways to learn and interact with fellow professionals, including:

• ConferenceSessions

• PrivateOne-on-OneAnalystConsultations

• Keynotes

• Analyst/UserRoundtables

• Real-worldCaseStudies

• SolutionProviderSessions

• Peer-to-PeerNetworkingthroughourSymposiumCommunities

With the feedback we’ve collected year on year, we’ve evolved the Symposium program to optimise your networking opportunities and generate a host of practical material to take back and apply to your organisation with immediate effect. Because that’s what you’ve told us you want.

2009 offers you a fresh new program, with the breadth of information and depth of insight tohelpyoudriveyourstrategyandsharpenyourtactics.OurdetailedsessionsfocusonIT’s contribution to business outcomes.

How did we improve on such a good thing?

By doing what we do best: listening.We’vesetupanAdvisoryBoardofSeniorITExecutives and analysed your feedback across all possible sources. This ensures you get the best possible value from Symposium/ITxpo 2009 – with topical content, practical advice and relevant networking opportunities, to keep you at the top of your game.

Enjoy the Benefits of Leading the Way

Symposium/ITxpo2009isthepre-eminenteventforITleaders,existingoraspiring.Noother single event gives you such a high volume of industry leadership, peer exchange and interaction with expert solution providers.

Symposium/ITxpo offers:

• AtailoredexperienceexpresslyforCIOs–withcustomised content and C-level networking opportunities

• Valuablehelpforyourleadershipwithcreatingandvalidatingyour strategic IT plan for 2010

• AvarietyofprogramstailoredtoSeniorExecutives,with sessions addressing the management of cross-functional teams

GARTNER PRESENTS: Symposium/ITxpo 2009

You Spoke. We Listened.Budgets may be tighter, but there’s one event you don’t want to miss.

Symposium/ITxpo is still the must-attend annual IT event, worldwide. And it now comes with even more value.

Top 10 reasons to attend:The benefits of attending Symposium/ITxpo are astronomical

View the top 10 reasons to secure your place today.

Action Packed!3 full days including networking sessions, welcome reception and gala dinner await you at Symposium/ITxpo this year.

View the full agenda.

RegisterToday


hOt BuSiNESS iSSuES

Emerging Trends and Technologies

Find out what’s on the radar, and learn how to drive innovation through leadership. Discover best practices for emerging technology planning

CIO Insight Sessions

SomeoftheAsia-Pacific’sleadingorganisationsareusingITtodrive business success. Leverage their best practices

Symposium Communities

Networkwithpeerswhodeliverthemostrelevantcontent,interactions and information exchanges, based on your area of expertise or interest. Onlygettheinsightsyouneed

Solution Expert – Face-to-Face Meetings

Don’t miss the opportunity to talk privately with expert solution providers, in a designated meeting area on the ITxpo showfloor. Increase your experience, overcome your challenges and get valuable help advancing your projects and relationships – wherever you might be in the buying cycle.

Decide your own topic of conversation, then book a 30-minute private meetings. Bookings can be made directly through the website or onsite at the Solution Expert booking desk.

Analyst One-on-Ones

Book a private meeting with an expert analyst who specialises in your area of need. Get independent, personalised advice.

Don’t miss 2009’s agenda highlights

Watch the Symposium experience


RegisterToday

Mastermind Keynote

Gartner Symposium/ITxpo is known for its MastermindKeynotesworldwide.Thesehard-hittinginterviewswithtechnology’sleadingCEOsreveal corporate strategy, product direction and other questions our audience want answered.

David Thodey, CEO, Telstra Corporation Limited

DavidThodeybecameTelstra’sChiefExecutiveOfficeron19May 2009, announcing a strategy of market differentiation and a renewed focus on customer service and satisfaction.

Hear how Sirva Relocation switched to Citrix XenServer™ and improved their total cost of ownership overnight

dAVid thOdEy

KEyNOtES


Diane Berry Managing VP, Gartner

Ian Bertram Managing VP, Gartner

Tom Austin VP & Gartner Fellow

Steve Bittinger Research Director, Gartner

Read Full Bio View Sessions Read Full Bio View Sessions

Read Full Bio View Sessions


BMIT BIIM

ETT

BMIT, GOV

MEEt thE ANAlyStS

Over 40 analysts will present more than 150 sessions covering the latest Gartner research in every area. Each 60-minute session delivers invaluable insight and immediately actionable advice, supported by a thorough Q&A.

And once you’re back in the office, you’ll have instant online access to the presentations you couldn’t attend – giving you thousands of dollars in extra value, from years of Gartner research.

APP Applications

BIIM Business Intelligence & Information Management

BMIT Business Management of IT

BPI Business Process Improvement

COM Communications

ETT Emerging Trends & Technologies

EA Enterprise Architecture

GOV Government

ITIO IT Infrastructure & Operations

PPM Program & Portfolio Management

SRM Security & Risk Management

SVR Sourcing & Vendor Relationships

tRAcK KEy


Tom Bittman VP Distinguished Analyst, Gartner

Michele Caminos Research VP, Gartner

Matthew Boon Managing VP, Gartner

Anthony Bradley Managing VP, Gartner

Neil Chandler Research Director, Gartner

Max Claps Research Director, Gartner





ITIO

SVR

ITIO APP, BIIM

BIIM GOV

MEEt thE ANAlyStSRegisterToday


Andrea Di Maio VP Distinguished Analyst, Gartner

Michael Hanford Research Director, Gartner

Derry Finkeldey Principal Research Analyst

Marti Harris Research Director, Gartner

Cameron Haight Research VP, Gartner

Helen Huntley Research VP, Gartner



Read Full Bio




GOV

PPM

One-on-One

GOV

ITIO

BMIT, SVR

MEEt thE ANAlyStS

APP Applications




COM Communications



GOV Government





tRAcK KEy


Nick Ingelbrecht Research Director

Geoff Johnson Research VP, Gartner

Nick Jones VP Distinguished Analyst, Gartner

Rolf Jester VP Distinguished Analyst, Gartner

Andy Kyte VP & Gartner Fellow

Read Full Bio Read Full Bio View Sessions




COM COM

COM, ETT

SVR

APP


Mike Lafford GVP


One-on-One


Neil McMurchy Research Director

Jeffrey Mann Research VP, Gartner

Anne Lapkin Research VP, Gartner

Bjarne Munch Principal Research Analyst, Gartner

Jim Longwood Research VP, Gartner

Mark McDonald GVP Exp, Gartner

Read Full Bio

Read Full Bio View SessionsRead Full Bio View Sessions




One-on-One

BIIMEA

COM

SVR

BMIT

MEEt thE ANAlyStS

APP Applications




COM Communications



GOV Government





tRAcK KEy


Brian Prentice Research VP, Gartner

John Roberts VP Distinguished Analyst, Gartner


APP, ETT BMIT, PPM


Andy Rowsell-Jones VP, Gartner


BMIT, PPM

Robin Simpson Research Director, Gartner

Phillip Sargeant Managing VP, Gartner


COM, ITIOITIO

Jim Sinur Research VP, Gartner


BPI


Bill Snyder Research VP, Gartner

Andrew Walls Research Director, Gartner

Eric Thoo Principal Research Analyst, Gartner

Kristian Steenstrup VP & Gartner Fellow




SVR

SRM

BIIMBMIT, ETT

MEEt thE ANAlyStS

APP Applications




COM Communications



GOV Government





tRAcK KEy


RegisterToday

CEO Insight Session:

Team Program Hold Your Team Meeting at Symposium MoreHeads,MoreUnderstanding,MoreSavings.Oneperson can’t fully experience more then 150 sessions, news-making keynotes and the vast array of technology solutions on-site, or absorb information pertinent to each leadership role. Get you team together at Symposium/ITxpo and return to the office with a comprehensive plan for 2010.

Team Benefits Discounted Pricing: ·TeamSend5+$2800asavingsof$1100P/P ·TeamSend10+$2660asavingsof$1240P/P

Post Event Access to Gartner Events Content EventsOnDemand–AfterSymposiumclosestaketheevent back to your office with a free ‘events on demand’ licence. You’ll get Symposium presentations synced with audio with our compliments; a saving of $1300* only available to team sends 10+.

A Group Meeting of Your Choice. While you’re with us, please take advantage of one of the following 3 meeting options for your team:

1. Team interaction with Gartner experts–AprivateteammeetingwithaGarterAnalystofyourchoiceor 2. On-Site Meeting Space–Aprivatemeetingspaceavailable on-site for use at your discretion or 3. Exclusive Access to Solution Experts–AllowustoscheduleameetingwithSolutionProviderExpertson-site.

To register please e-mail [email protected] orcontactyourGartnerAccountExecutive.Pleaseensurethat teams are registered at the same time.

Team Program

Teams that attend together gain a much richer experience of Symposium as no one person can cover all the sessions and opportunities available.Receiveadditionalbenefitspre-event,onsite and post-event.

Peter Blades, Chief Executive Officer, CenITex

Tony Clasquin, Chief Information Officer, Bankwest

Shared Services – Is Clarity of Governance the Answer?CenITexdeliversICTinfrastructureanddesktopsharedservicesforVictorianGovernment and currently supports 12,700 desktops across 6 of 10VictorianGovernmentdepartments.InthissessionPeterBlades,CEO,willdiscussmanagingtherolesandrelationshipsbetweenvarious agencies and stakeholders while also managing customers through contracts, services and pricing to ensure proof of concept. Peterwillalsosharehisexperiencestodateonsharedservicesincluding how to utilise benchmarking.

Insight:EnsuringEffectiveChangeManagementwhileReplacingCore Systems. Drawing on more than 29 years experience in the IT industry, Tony will discuss his experience in replacing core systems, which can be expensive and time-consuming and can only be successful with effective change management. In this session Tony will discuss the obvious, unravel the complex and share some secrets for success and survival.


MAxiMiSE yOuR SyMpOSiuM tiME

Mobile Agenda BuilderYour agenda on the go allows you to:

• Buildanagendawiththesessionsand exhibitors you want to see • Accessapersonalagendayou’ve already built • Searchconferencesessions–times, days and locations • Viewspeakerlistings • Viewsponsorlistings • Accesssessiondocumentation • Keepuponanyagendachangesasup to the minute - changes will be delivered to your device

Addmab.gartner.comtoyourmobiledevice to get started.

Agenda BuilderAgendaBuilderprovidesyouaccesstouptotheminuteinformationonGartnerSymposium/ITxpo and other Gartner Events. The portal provide you with access to view speakers and sessions, create your custom agenda, network with your peers aswellasschedule&pre-bookyourmeetingswithAnalystsandSolutionExperts.

Plan ahead to make sure you don’t miss vital sessions. First, build your agenda, then view it onto your BlackBerry or iPhone.


RegisterToday

MAxiMiSE yOuR SyMpOSiuM tiME

Networking Communities

Connect with your peers before, during and after the Symposium. NetworkingCommunitiesarehigh-value,role-basednetworkinggroups designed around role responsibilities or primary areas of interest. Join hundreds of IT leaders meeting in one place to share their wealth of experience, through common challenges and lessons learned.

Be sure to opt in when you’re registering.

Gartner Analyst One-on-Ones Reserveindividualface-to-facemeetingswithGartner’sexpertanalysts– up to three half-hour sessions in total. Discuss all your issues, and get the highly qualified advice you need.

Plan ahead for: Over150Sessions,ITxpoShowcase,SolutionsProviderSessions.

Analyst/User Roundtables

JoinyourpeersatanAnalyst/UserRoundtable.FocusedbytopicaroundNetworkingCommunities,these60-minutediscussionsarelimited to 12 attendees. Initiated and moderated by a Gartner expert analyst, they offer you a valuable peer-to-peer exchange on your most important issues.


AgENdA OVERViEw

To help you experience the most relevant content, we’ve structured our 12 Symposium tracks according to a carefully selected set of leadership roles.

Each track features dozens of targeted sessions and networking opportunities to help you transform your IT strategies. Once you’ve decided which tracks or sessions interest you the most, use the online Agenda Builder, provided to further customise your experience according to your needs, goals and priorities.

ApplicationsThere are only three kinds of business value software solutions deliver: better, faster and cheaper. The best solutions deliver allthree.Applicationleadersneedtolearnhowtoprovidethis trifecta of software solutions in an increasingly complex developmentandmanagementenvironment.FromSOAandmash-ups to SaaS and cloud computing, the road to truly valuable software can be difficult to navigate.

Business Intelligence and Information Management Information or distilled intelligence is great – when you can get your hands on it. It helps business leaders cut costs, drive efficiencies and transform their business.

Butsadly,remainswelloutofreachformostenterprises.Asituation made worse by the sheer amount of information exploding both inside and outside the enterprise. This is driven by the modernisation of IT’s effects on data and content, the evolution of collaboration platforms and rapidly changing demands for BI competencies.

Business Management of ITTo truly succeed, IT and business leaders must exploit ICT. First, they must understand the core, proven practices that drive IT effectiveness, performance and achievement; then re-imagine IT’s contributions to the organisation, and create new business models to exploit IT-led innovation and deliver transformational business value.

Business Process ImprovementImproving business processes is always the most important priorityforCIOs.

This is because business process excellence contributes to a number of other business priorities – including customer acquisition and retention, risk management, worker productivity, andthecriticalcauseofcostoptimisation.Ourvolatilemacroeconomic environment highlights the importance of businessprocessimprovement;forsomeAsia-Pacificenterprises,regaining control of business processes is a matter of do or die.

CommunicationsEffective communications are the lifeblood of any successful organisation. Communications technologies are core components ofcostoptimisationandflexibility(e.g.VoIPorMPLS),businessprocess improvements (e.g. computer/telephony integration or ApplicationAcceleration)andworkerproductivity(e.g.mobileapplicationsandsolutionsorWANOptimisation).

Emerging Trends and TechnologiesAllITleadershavetoaskthemselvestheall-importantquestion:are we experiencing a short-lived recession or a long-term restructuring of the global economy? If you’re more inclined to believe the former, you’re more likely to come to the conclusion that while cost optimisation is important, you can’t save you’re way out of thesituation.Atsomepoint,youneedtoinnovate.Keepingalookoutfor the transformative emerging IT technology and trends that directly impact the industry will help senior IT leaders align their efforts to the long-term success of their organisation.


RegisterToday

AgENdA OVERViEw

Enterprise ArchitectureEnterprise architects in high-performance organisations are responding to today’s challenging environment by strategically managing their IT costs while providing a platform for innovation. By moving beyond the old-school obsession with granular standard setting, and instead focusing on information exchange and business process management, enterprise architects are increasing their value to the business. Their holistic, business-first perspective is helping to supercharge the development of new business models and provide more precise measures for business value delivery.

GovernmentGovernmentCIOsandtheirITorganisationsplayacrucialrolein the success or failure of public policy programs and initiatives. While facing demands that often differ vastly from the private sector, they are constantly in search of management and technology solutions that address the unique requirements most often forged in political, not for-profit business environments. This track will provide the latest research and timely advice on the specific issues faced by Federal, State and Local governments. We’ll explore how to align your IT strategies to the requirements of the organisation. How to use effective governance approaches. How to address the mounting pressures to run IT more like a business.AndhowtodemonstratethatGovernmentagenciesare addressing citizen-centric demands for responsive services, providing greater participation and access, and offering trusted accountability for cost effective results.

IT Infrastructure and OperationsCombineVirtualisation,GreenITandCloudComputing–andthrow in a recession – and you’ve got huge expectations for cost savings delivered by infrastructure and operations leaders. Servers and storage, and their operation and management, are at the core of the data centre; but the technology is changing, and with it, the leadership required. Data centres need to be flexible, modular and increasingly adaptable to evolving business needs and economic pressures. This track focuses how the date centre needs to adapt to changing technologies.

Not Track SpecificThis general track includes Great Debates, Business BreakthroughsandCIOInsightSessions–coveringawidevarietyof topics. Watch and participate in interactive debates; gain new skills for performing better as an individual, team or organisation. Hear new initiatives for how to drive IT in your business. Learn valuable lessons from your peers.

Program & Portfolio ManagementAsaprogramandportfoliomanagementleader,youhaveacommanding influence over what actually gets done in business technology.Oratleastyoushould.Afterall,it’syourjobtovalue,prioritise and see through your enterprise’s key initiatives. In today’s challenging economic environment, valuing, prioritising and implementing projects and programs is more challenging than ever. Innovative new approaches are a must.

Security & Risk ManagementThe irony of great security, risk management and business continuity programs is that they’re appreciated by the business only when something goes wrong or, ideally, a great wrong is averted.Partofthisisthenatureofthesedisciplines,butpartofitlies also in security and risk management leaders’ failure to clearly define and articulate the business value of what they do.

Sourcing & Vendor RelationshipsThe only upside to a recession is the shift to a buyer’s market. Areyoucapitalisingonthat?Thisistheperfecttimetorefreshyour sourcing strategy, review your vendors’ deal ‘sweet spots’, and reassess your sourcing engagements and software contracts with strategic vendors and service providers. By doing so, you’ll clearly understand if you’re getting what you expect from those relationships. It’s also the ideal time to negotiate and renegotiate contracts, choosing which of the wide variety of emerging alternativesourcingmodels(e.g.SaaS,andinfrastructureutilities)will best fit your needs.


Virtual TracksGreen IT. Whether the “green” you seek from green IT is environmental consciousness, sustainability or simply the green of cost savings, this collection of sessions will help you understand what’s real and what’s hype when it comes to green IT.

Skills and Staffing for the IT Organisation.CIOsneedtoassemble new skills, talent and capabilities to build IT capability. IT capability rests on your success in the quest for talent and how you organise IT capability to realise results. Gain insights into best practices for developing, recruiting, retaining and organising essential skills in this virtual track.

Cloud Computing. Cloud computing’s impact is substantial and growing. We look at every facet of this emerging computing model in this collection of sessions throughout the week – from what it is, to when you should and shouldn’t use it, to how you manage it, to its benefits and the inherent risks.

Consumerisation, Web 2.0 & Social Software. Friend or foe? How should you approach trends like consumerisation and social computing? Banish them to protect the enterprise, or leverage them to innovate and grow? In this collection of sessions, we consider the benefits and risks of embracing consumerisation, Web 2.0 and social software, and the opportunities lost in not embracing them.

Solution Provider SessionsOnceyouhavetheadviceandtools,thenextstepisimplementingthem.OurSolutionProviderSessionshighlightuniqueproductsand services aimed at helping you do just that. Through real-world case studies, our ITxpo sponsors draw on the successes of their customers to demonstrate the success that’s possible, and equip you to deal with the obstacles you’ll encounter.

ITxpo ShowfloorAlignedwithcontentfromtheSymposiumsessions,theITxpoShowfloor connects you with relevant solution providers to discuss your needs further. Learn cutting-edge solutions from best-in-class providers and talented up-and-comers.

itxpO

Are you a Regular at Symposium?If so you could be eligible to join our exclusive SymClub loyalty program. Membership is attained for delegates that attend three consecutive Symposium events and offers a wealth of benefits both pre-event, on-site and post-event.

• Exclusive SymClub Lounge•SymClubpost-eventSummaryReport

Benefits include:

2 letter From the chairs

3 Symposium Overview

4 hot Business issues

5 Keynotes

6-13 Meet the Analysts

14 Agenda Builder

15 Maximise your Symposium time

16-17 Agenda Overview

18 itxpo

19 Registration

cONtENtS


REgiStRAtiONRegisterToday

Price & Booking Information:STANDARDRegistration AUD$3900

GROUPRegistration(5-9delegates) AUD$2800

GROUPRegistration(10+delegates) AUD$2660

Fee includes conference attendance, documentation and planned functions. Prices quoted are per person, in AUD and include 10% GST.

Call To Book:

1300766663(Australia)or+61292801295(outsideAustralia)

Monthly SpecialsFor our monthly registration specials please contact us at [email protected] for more information.

Our Sponsors :Premier:

Platinum:

Silver:

Media & Association Partners:

P L A N W E L Lt e c h n o l o g y





17-19 NOVEMBERSydNEy, AuStRAliA

gARtNER.cOM/Au/SyMpOSiuM

RegisterToday

Documents

GarTnEr SympOSium/iTxpO The world’s mosT …...or call 1300 766 663 (Australia) or +61 2 9280 1295 (outside Australia) The World’s most important Gathering of CiOs and Senior iT