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José María De SantiagoGVP Europe. Gartner Executive Programs

Gartner's Top Predictions

#Serban15aniversario

May 2018

Top 10 Strategic Predictions for 2018 and Beyond

2021

30%Visual and Voice

Search Drive Commerce Revenue

2020 202020222020

20202020

5 of 7 Digital

Giants Self-Disrupt

2022

50%Consuming More False Information

Than True

20212021

Search Disruption Blockchain AI

AI Talent AI

Trust

IOT Security

1 BillionCryptocurrency Value Created

in Banking

Real or Fake?

"Counterfeit Reality"

40%IT Versatility With People-Centric

Roles

50%Bot Development Over Mobile App

Development

2.3M Net New Jobs Versus 1.8M Eliminated

HalfIoT Security Spend

on Remediation

95%New Products Contain IoT

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Three Things to Consider …

Generate Revenue and Value

Speed of Change

Trust in Information

By 2019, more than half of all mobile searches will bevoice or visual searches — mobile visual searches accounting for 20%.

By 2021, early adopter brands that redesign their websites to support visual- and voice-search will increase digital commerce revenue by 30%.1

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Redefine Business Scale Through "Disruption"

Reset the Game on Business Models

Bypass Barriers to Customers

Reinvent or Enter New Markets

Find New Funding or Revenue

Create or Extend Ecosystems

Better Leverage Technology

By 2020, 5 of the Top 7 digital giants will willfully "self-disrupt" to create their next leadership opportunity.2

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Near-Term Flag:By YE18, formal investment regulationswill be available for trading cryptocurrencies.Analysis by: Fabio Chesini, John Lovelock, David Furlonger and Dale Kutnick

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By YE20, the banking industry will derive 1 billion dollars of business value from the use of blockchain-based cryptocurrencies.3

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Trust in Information Will Depend on Who You CHOOSE to LISTEN to Rather Than on Validity of Data Sources

Consider This …

Counterfeit RealityGartner defines "Counterfeit Reality" as the digital creation of images, video, documents, or sounds thatare convincingly realistic representations of things that

never occurred or never existed exactly as represented.

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By 2022, the majority of individuals in mature economies will consume more false information than true information.4

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Near-Term Flag:By 2018, there will be a tenfold increase in commercial projects to detect fake news.Analysis by: Daryl C. Plummer and David McCoy

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Through 2021, AI-driven creation of "Counterfeit Reality," or fake, contentwill outpace AI's ability to detect it, fomenting digital distrust.5

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Who Will You Talk To?By 2020, the average person will have more conversations with bots than with their spouse.

Remember ...

By 2021, more than 50% of enterprises spend more per annum on bots and chatbot creation than traditional mobile app development.6

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Consider This …

Speed of Change Will Require Variability of Skills and Capabilities to Address Rising Challenges

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Near-Term Flag:By 2019, IT technical specialist hires will fall by more than 5%. Analysis by: Hank Marquis

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By 2021, 40% of IT staff will be versatilists, holding multiple roles, most of which will be business-, rather than technology-related. 7

In 2020, AI becomes a positive net job motivator; creating 2.3M jobs while only eliminating 1.8M jobs.8

By 2020, IoT technology will be in 95%of electronics for new product designs. 9

Through 2022, half of all security budgets for IoT will go to fault remediation, recalls and safety failures rather than protection. 10