Gartner…The DOE Laboratory’s Secret Weapon

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Agenda• Purpose:

– To introduce the Gartner P.O.C.s for resources to support your goals.

– To Gain an understanding of your major initiatives, and the challenges that may prevent you from being successful. This is critical to being effective in a support role.

– To create an awareness of the DOE-wide Gartner agreement.

– To Communicate Gartner core competencies, support activities to date, and DOE-wide agreement.

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Gartner analysts advise over1,000 executives a dayacross 75 countries

Those executives tell usexactly what they need…

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NewsWall Street Journal

The Financial TimesTrade Publications

CNBC

Give me perspective Keep me currentPush relevant information

“I use a number of sources to figure things out.”

Gartner Client

PeopleColleagues

FriendsOrganizations

Tell me your experiences Give me frank input

People gain perspective and guidance from five key sources

Know my business Work closely with me Challenge my thinking Explain my options

Consultants

Give me a deep view Be objective Help me make decisions Talk to me

Research

Give me proof of performance Compare me with others Tell me what my results reveal

NumbersFinancialsStatisticsMetrics

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Gartner

ResearchConsulting

MeasurementCommunity

News

“Everything we do fits into The Five.”

Bill McDermott, PresidentGartner

The five competencies of Gartner map to the five sources cited by executives

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TechnologyMentorship

We help you understand technology, how it is changingand what opportunities it creates for you and your business

We help you use that insight to take specific actions that create measurable value

We help keep you informed, connected with peers, and moving in the right direction

NewsNews

ResearchResearch

ConsultingConsulting MeasurementMeasurement

CommunityCommunity

At Gartner, we are mentors for business executives and information technology professionals

While we are fixated on understanding the horizon, wealso see the world in great detail

“Our job isto help clients use technology to do extraordinary things.”

Michael Fleisher, CEOGartner

How does Gartner do it?

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ResearchMore analysts with more data points than any other research and advisory firm in the world

Our flagship service offersthe widest array of services on earth to help IT and business technology decision makers

Helps technology companies deeply understand their markets

A new offering that helpsbusiness strategistsguide and grow their companies

Gartner

GartnerCore

Research

GartnerDataquest

GartnerG2

“Community”is now called

Core Research

“The range of things they know is quite impressive.”

Gartner Client

ResearchConsulting

MeasurementCommunity

News

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ConsultingResearch

ConsultingMeasurementCommunity

News

Gartner

Consultants who combine the rigor of research with the wisdom of practical experience

Help technology makers seize market opportunities

Market assessment; Business strategy; Go-to-market strategy; Market effectiveness

Market & Business Strategies

IT Strategy/Management

Architecture/Technology

EnterpriseSolutions

StrategicSourcing

“The only way to get at some of these issues is to spend time with people who have seen them before.”

Gartner Client

Help CIOs improve their companiesStrategy and planning; Design and business case; Assess and evaluate; Implementation planning and mobilization; Performance management; Program management

Help IT managers run their departmentsAssessment and evaluation; Strategy and alignment; Improvement and turnaround; Performance management; Program management

Help optimize IT infrastructureStrategy and planning; Design and development; Evaluation and selection; Program management

Help recruit, manage, retain peopleMission, vision, values; Organization design and work processes; Competency models and career development; Performance management; Rewards and recognition

Help manage the delivery of resources Sourcing strategy; Evaluation and selection; Contract development; Deal assessment and improvement

GeneralAdvisoryServices

Help with special challengesCustomized services in specialized areas such as emerging technologies, patents, prototypes, and other defensible investments.

HumanCapital

Management

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MeasurementGartner

Rapid assessments allow quantitative metrics to be quickly taken and compared with industry peers; provides cost and service comparisons and highlights areas for improvement

Decision Tools are Industry standard methodologies to calculate and compare ROI, vendor selection and cost management; helps enable fact-based decisions

Performance Management offers expert analysis and qualified opinion on key performance indicators with comparison to the largest and most current IT measurement database

A powerful new suite of integrated, web-based tools and services that monitors the current status of a company’s electronic B2B initiatives while giving continuous views of performance.

Assessments

DecisionTools

PerformanceManagement

eMetrix

“I couldn’t believe the wasted effort and money we found in my operation.”

Gartner Client

A variety of data, tools, and services to help you measure, understand, and manage your performance

ResearchConsulting

MeasurementCommunity

News

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CommunityGartner

Today, users navigate the depth and breadth of Gartner content through a powerful web interface. They search for targeted research answers, browse special content to stay current on issues, and explore the range of our services

As gartner.com evolves it will play an increasing role in building community among our clients

An international think tank headquartered in New York City, the “RB” is a private research service for CIOs from 100 of the world’s top corporations.

Membership is by invitation only. While the RB is an independent organization, it should be part of the community story we all tell

Bringing executives together to learn, compare experiences, and solve problems

ResearchBoard

ExecutivePrograms

EventsBestPractices gartner.com

“I guess I’m not the only one facing these types of issues.”

Gartner Client

Executive Programs provide personalized services to CIOs. Special program directors offer one-on-one counsel at anytime on any issue. Members participate in exclusive research and forums with peers, senior analysts, and EXP researchers

Best Practices forums bring managers and senior staff together to solve business problems and improve performance. Facilitators and Gartner analysts help members work together via meetings, web-enabled audio conferences and small web communities

Events offers the world’s most comprehensive array of technology conferences for business and IT professionals. Attendees immerse themselves with global thought leaders, peers, and technology vendors to gain actionable advice

ResearchConsulting

MeasurementCommunity

News

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NewsGartner

Publishing

ContentAlliances

NewsServices

Using various media to expand on the topics covered in our research. Vehicles to include books, magazines, journals, and audio such as Talking Technology and Talking Business

Providing online and wireless communities access to relevant Gartner content. Includes reseller relationships, vendor affiliate marketing programs, and free & licensed news content

Supporting news services with prepackaged feature content on a range of topics. Early examples include Viewpoints and TechWatch

“I catch up on things in a lot of different places: on planes, in my car, home late at night…very late at night”

Gartner Client

ResearchConsulting

MeasurementCommunity

News

Delivering Gartner insights in new forms to new audiences

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MentorshipGartner Core ResearchGartner DataquestGartner G2

Enterprise SolutionsIT Strategy & ManagementArchitecture & TechnologyHuman Capital Management Strategic SourcingMarket & Business StrategiesGeneral Advisory Services

Assessments Decision ToolsPerformance ManagementeMetrix

Research Board (Not sold)Executive ProgramsBest PracticesEventsgartner.com

PublishingContent AlliancesNews Services

ResearchConsulting

MeasurementCommunity

News

More analysts with more data points than any other research and advisory firm in the world

Consultants who combine the rigor of research with the wisdom of practical experience

A variety of data, tools, and services to help you measure, understand, and manage your performance

Bringing executives together to learn, compare experiences, and solve problems

Delivering Gartner insights in new forms to new audiences

Description Product/Service

Gartner Snapshot

4,700 Total Associates700 Analysts

700 Consultants75 Countries

USD$859 million FY2000 Revenue

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DOE Laboratory Major IT Imperatives

o Communicating the Value of the IT Support Infrastructure

o Increasing Efficiency

o Increasing Effectiveness

o Reducing Costs and Expenses

o Evaluating Sourcing Strategies

o Portfolio Management

o IT Investment Management

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DOE-wide Agreement• Incorporates All Gartner Competencies

• Enterprise Commitment is Considered Allowing a Significant Adjustment for Unlimited Research and Analyst Access– 12 Month Commercial $30,000– 12 Month GSA $13,500– 12 Month DOE Laboratory $4,900

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DOE Lab Activities• Research Access

• Executive Program Memberships

• Measurement Programs– Diagnostic Health Check

– Help Desk

– Application Development

– Distributed Computing

– WAN/MAN

– Customer Satisfaction

• Consulting– Government Managed Services Assessment

– Business Case Development

– Alignment to Mission Support

– SLAs

– Capital Planning