GATHERING BUSINESS REQUIREMENTS An attempt to improve the process in DMV

PM and BA Structure in DMV

PMO PM’s in PMO manage projects and often perform

role of the BA Program Analysis

Administrative Analysts in PA manage projects, act as BA’s on projects, and also perform dual role

Project Management at DMV Team (PMAT) Community of practice – establish PM methodology

Business Process Center of Excellence (BOCOE) Business process modeling/analysis Eventually feed business case for change

Gathering Requirements – As Is High level requirements captured in the

project scope statement Business rules captured in standard

business rule document created by IT No standard BRD Issues:

Requirements are not fully documented and system does not meet users’ needs – rework

Requirements gathering takes too much time = projects take too much time

Gathering Requirements – To Be Standardize BA practices – like we’ve

done for project management Pilot BRD on one project (PMO)

Format for high-level requirements Possibly new format for business rules Leave no requirement behind…

BPCOE and PA Standard business analysis modeling tools Business processes are documented prior to

business case development and project kick-off – streamline the requirements process

BRD Pilot

Used a BRD template for the Audit Modernization Project – why? In theory, developing a standard template

for use by all projects – like PM templates - may speed up the requirements gathering process. BA’s and PM’s know what to expect.

Requirements are now contained in several documents – scope, business rules, Visio diagrams, spreadsheets – would one document better tell the requirements story?

Status

BRD has not be passed off to IT staff for functional specifications, but IT lead has found this format useful Area for comments in the business rule

section would be helpful Need to assess with the team to determine

what worked or what could have been done better

Still took quite a bit of time to develop the requirements

Discussion

Does your agency use a BRD or are the requirements documented in a series of documents?

How does your agency speed up the requirements process?

What recommendations do you have for us as we continue to develop strategies for gathering requirements?