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Log on to Web Shop

Conduct Quick OrderEntry

Click on Catalog

G.CHS.002.Sales Order Processing B2B in Web Channel

Type: EPC Last change: Jan 6, 2011 5:28:31 PMStatus: In process

Web ShopEstablished

System IdentifyCustomer

Display Top-N List ofProducts

Display PersonalizedProduct Proposals

Top-N List DisplayedPersonalized

Products Displayed

Quick Order Entered

Catalog BrowsingRequired

Quick OrderRequired

Top-N ListMaintained

PersonalizedProduct Proposal

Maintained

Order fromTemplate Required

Select Order Template

Check Product andQuantities in Template

order

Update not requiredUpdate required

Campaign CodePublished

G.MKT.007.Campaign Execution

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Select Product

Configure Product

Update ShoppingBasket

Determine Pricing

Check Availability anddisplay Availability

Details

Display Cross/Up-Selling

Browse Catalog

Add Product toShopping Basket

Cross / Up-SellingProducts Displayed

Shopping BasketUpdated

quantity

Product andQuantity updated

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Perform credit check

Credit Check not OKCredit Check OK

Display WarningMessage to Customer

to contact SalesRepresentative

Warning Displayed.

Select PaymentMethod

Credit Card SelectedCash On Delivery

SelectedInvoice Selected

Capture Credit CardDetails

Credit CardDetails Captured

Save Order

Order Saved

System Sets DeliveryBlock for Credit CardPayment Completion

Credit Card Related

Delivery Block Set

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Display and emailOrder Confirmation

OrderConfirmation Sent

Check Order Value

Web Order Valuewithin DirectDelivery Limit

Web Order ValueMore then Direct

Delivery Limit

G.QOR.011.SalesOrder ProcessingSend Alert To Call

Center Manager

Check Order

Order Checked

Confirm OrderDetails withCustomer

Order OKOrder Modification

RequiredOrder Cancellation

Required

Change Order Statusto Released

Update changes in theorder

Change Order Statusto Canceled

Send Alert to SalesRepresentative

Alert Sent to Sales

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r er eease

G.QOR.011.SalesOrder Processing

update to customer

Order Canceled

Representative