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    GE CAPITAL: A LEGEND

    Often the best measure of an enterprise's growth or decline lies in

    its ability to adapt to change. The history of GE Capital spans many shifts

    in the nation's social, economic and political environment.

    Founded in the depths of the epression in !"## as a captive

    finance company to help consumers purchase GE appliances, GE Capital of

    today bears little resemblance to its forerunners, GE Contracts and GE

    Credit. $owever, then as now, the company is committed to see%ing

    creative ways to meet its customers' needs.

    &hen George F. osher, founder and president of GE Contracts

    Corporation, proposed setting up a financing company to provide customer

    credit, it was in response to economic and social conditions. Credit was

    rarely used, and hard to obtain for the average consumer. osher's

    innovative idea served as the catalyst for the company's future growth

    and performance.

    uring &orld &ar (( when GE switched from consumer to defense

    production, the focus of the Contracts Corporation changed, and the

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    company was replaced by GE Credit Corporation, an investment company

    authori)ed to lend money and deal in commercial paper.

    The postwar era was a period of unprecedented e*pansion. &ith a rise in

    the standard of living, a population e*plosion, and e*traordinary

    development of new products, optimism became the prevailing national

    mood, bringing a change in social attitudes. The stigma of +being in debt+

    disappeared, the demand for consumer credit s%yroc%eted, and by !""

    GE Capital had grown in si)e to - sales offices with !// million in

    annual sales. The nation saw dramatic changes in its social, political and

    economic structures in the !"0/'s. 1ensing the shift in attitudes, GE

    Capital shed its traditional financing role and began to diversify into

    consumer, commercial and industrial mar%ets. The company en2oyed

    remar%able growth3 the %ey to its success being not only in its

    commitment to service and 4uality products, but to its highly fle*ible,

    productive and dedicated wor%force.

    5ttracted to 1tamford because of its favorable business environment,

    GE Capital moved its administrative office and several hundred employees

    from anhattan to a new building on 6ong 7idge 7oad in !"8/. 5nd, in

    !"9:, with over !,!// employees wor%ing in 1tamford, the company

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    completed a second building ne*t door. Throughout the !"9/'s GE Capital

    e*perienced accelerated diversification and growth, e*panding its scope

    to include -/ separate businesses. (n !"98 the company changed name

    from GE Credit to GE Capital, reflecting its new position as a ma2or

    provider of a variety of financial products to 5merican business.From its

    modest beginnings in !"## financing consumer credit for GE products

    with : million in customer receivables and a pre;war pea% of #-

    employees, to the

    present, with over 00 billion in receivables and nearly "/,/// employees,

    the company's performance has been spectacular. (n creating money for

    business, GE Capital's investments affect many segments of society.

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    card is li%ely to be issued by GE Capital, or that their mortgage insurance

    is underwritten by the firm. any airplanes they fly in are owned by GE

    Capital and leased to the airlines3 GE Capital also owns and leases oil

    tan%ers, locomotives, truc%s and personal and fleet automobiles.

    GE Capital continues to fulfill its leadership role in providing financial

    fle*ibility to business.

    GE Capital 1ervices is a global diversified financial services company with

    -9 distinct businesses. &ith assets of =1 #// billion, GE Capital

    1ervices had net earning of =1 #.9 billion and achieved a -#.> return

    on e4uity in !""9. (ts businesses are in the areas of E4uipment

    anagement, Consumer 1ervices, id;ar%et Financing, 1peciali)ed

    Financing and 1pecialty (nsurance and include global operations in Europe,

    5sia and 6atin 5merica.

    GE Capital 1ervices (ndia was established in October !""# as a wholly

    owned subsidiary of GE Capital 1ervices. (t is one of the largest

    capitali)ed financial services companies with a combined and estimated

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    asset base of 7s. #,// crore ?7s.# bn@ and a credit rating of 555 ?1O@

    by C7(1(6 and uff A

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    networ% of over #,// dealers across (ndia. Countrywide has tie;ups with

    -/ leading manufacturers in the country and finances a range of white

    goods, brown goods, office

    e4uipments, two wheelers automobiles, used cards, furniture, 2ewellery

    and travel loans. Countrywide also offers a range of institutional products

    to meet the needs of a cross;section of corporate clients. Countrywide

    was the first company in (ndia to offer an (nterest;free 0;month!-;

    month (nstalment 6oan

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    (ndia.

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    ).C"%%!#ial Finan#

    Commercial Finance offers a range of financial services, which

    include Corporate Finance, (nfrastructure Finance, 5c4uisition Finance,

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    In&st%nt Supp"!tfor e4uity investment and 5c4uisition Finance

    through loans against e4uity;lin%ed debt instruments such as Convertible

    onds, 7edeemable

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    the diverse needs of its international and domestic customers. (t

    provides bac% office processing services to GE companies in 5merica,

    Europe and 5sia

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    GE has been in (ndia since !"/-, when it installed (ndiaDs first hydro

    power plant in ysore. (n !"#/, (GE ?(nternational General Electric@ was

    set up for sales of GE products and services by GE businesses not

    represented in (ndia.

    Today, ma2ority of GE's businesses world;wide have a presence in (ndia ;;

    aircraft engines, broadcasting, capital services, industrial systems,

    lighting, medical systems, plastics, power

    systems and transportation systems ;; either through a 2oint venture, a

    wholly;owned subsidiary, a strategic alliance or a business development

    and customer support presence.

    Today, over !/,/// people are part of the GE (ndia family who are

    integral participants in GEDs global system.

    GE Elfun, a community service organisation of :/,/// GE employees and

    retirees in more than "/ communities worldwide, has launched chapters in

    elhi and angalore.

    (n three years' time, GE will celebrate a century of its presence in (ndia,

    during which time, it has become a significant participant in a wide range

    of %ey services, technology and manufacturing industries.

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    GE Capital, with assets of more than =1 #8/ billion, is a global,

    diversified financial services company grouped into si* %ey operating

    segments comprised of -: businesses. 5 wholly owned subsidiary of

    General Electric Company, GE Capital, based in 1tamford, Connecticut,

    provides a variety of consumer services, such as credit cards and life and

    auto insurance3 mid;mar%et financing3 speciali)ed financing3 specialty

    insurance3 e4uipment management, and speciali)ed services, to businesses

    and individuals in :8 countries around the world. GE is a diversified

    services, technology and manufacturing company with operations

    worldwide. GE Capital's services consist ofB

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    C"nsu%! S!&i#s

    GE Capital Card 1ervices is a leading provider of private;label

    credit card servicing and inventory financing.

    GE Capital Global Consumer Finance ?GCF@ delivers credit and

    insurance products and services to retailers, auto dealers and

    consumers in ## countries worldwide.

    GE Financial 5ssurance provides financial security solutions that

    help consumers create and preserve personal wealth, protect

    assets, and enhance their lifestyles.

    E-UIPMENT MANAGEMENT SERVICES

    odular 1pace sells, rents, leases and finances customi)ed mobile

    and modular building solutions for construction, commercial, health

    care, education, industry and government mar%ets.

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    T(< ?Transport (nternational

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    GE Capital (T 1olutions is an industry leader in the design,

    creation, and management of (T infrastructure for business.

    Mi,,l Ma!t Finan#in$

    GE Capital Commercial E4uipment Financing provides e4uipment

    financing and asset management solutions to growing companies.

    GE Capital endor Financial 1ervices delivers financial solutions and

    services to e4uipment manufacturers, distributors, dealers and

    their end users.

    GE European E4uipment Finance ?EEF@ is a leading provider of

    e4uipment finance in Europe.

    Sp#iali/, Finan#in$

    GE Commercial Finance provides innovative financing solutions

    primarily for non;investment grade companies.

    GE E4uity is the private e4uity arm of GE, and offers innovative

    deal structures, which includes the use of preferred stoc%,

    convertible debt, subordinated debt, and common stoc%.

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    GE Capital 1tructured Finance Group is a provider of innovative

    financial products for clients in the global energy,

    telecommunications, transportation and diversified industrial

    sectors.

    GE Capital 7eal Estate finances and invests in a broad range of

    commercial and multi;family residential properties.

    Sp#ialt+ Insu!an#

    E7C provides ris% transfer to insurance companies, Fortune !///

    companies, self;insurers, healthcare providers, e;usinesses,

    associations and other groups.

    GE Capital ortgage (nsurance allows consumers to obtain low;

    down;payment mortgages;while protecting lenders and investors

    against the ris%s of default.

    Financial Guaranty (nsurance Company ?FG(C@, a GE Capital

    Company, provides financial guarantees for debt securities to state

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    and local governments, school districts, special districts and other

    public entities.

    In*"!%ati"n S!&i#s is a global leader in business;to;business

    electronic commerce solutions and manages the world's largest electronic

    trading community of more than !//,/// trading partners. (ts global

    networ% solutions include E( and messaging services, (nternet and

    intranet services and a full suite of applications that help streamline

    supply chain management processes. GE(1 combines the power of

    electronic commerce with business process consulting, systems

    integration, community management and customer support.

    Li$0tin$ is a leading supplier of lighting products for global

    consumer, commercial and industrial mar%ets.

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    M,i#al S+st%s is a world leader in medical diagnostic imaging

    technology, services and health care productivity.

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    $oover's and -:8 edia. 1everal of C's (nternet assets have merged

    with 1nap.com, a growing (nternet portal, and IOO.com, (nc, to form

    the seventh;largest (nternet site and the first publicly traded (nternet

    company integrated with a ma2or broadcaster. The new company, to be

    called C (nternet ?Ci@, will use 1nap.com as its umbrella consumer

    brand, integrating

    broadcast, portal, and e;commerce services.

    Plasti#s is a world leader in versatile, high;performance engineered

    plastics used in the computer, electronics, data storage, office

    e4uipment, automotive, building and construction, and other industries. GE

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    compressors and related e4uipment. GE

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    OBECTIVE

    GE Capital is a world leader in all aspects. e it products or services ,it

    has grown into a giant after collecting e*perience from all these years.

    GE has been in e*istence for more than a !// years. 5nd even so the

    most surprising and the most admirable thing about the company is that it

    has maintained its position as number one. This is a great thing which one

    and all companies in the world should learn. ( personally had %nown this

    for a few years now and since ( the time had heard that , ( desired to

    wor% for and with the company. This desire dragged me to GE Capital and

    ( was encouraged by this desire to wor% in a 2ob that is closely related to

    a very broad sub2ect called Finance. The main ob2ective in my pro2ect was

    that ( find out how the entire system called F5CTO7(Gwor%s. This is

    e*plained in a detailed fashion in the depth of the pro2ect report.

    5nother main ob2ective was to observe the wor%ing of the department

    store giant H C

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    0at is *a#t"!in$2

    Factoring is a financial term which is defined as a contract between the

    supplier of goods or services and the factor under which ,

    a@ The supplier and his customer i,e the debtor other than those for

    the sale of goods bought primarily for their personal use , family or

    household.

    b@ The Factor is to perform at least two of the following functions

    i@ Finance for the supplier including loans and advances

    ii@ aintenance of accounts

    iii@ Collections of accounts

    iv@

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    -@ Credit collection and protection against default and bad debt

    losses.

    #@ Financial accommodation against the assigned boo% debt

    5lthough factoring provides short term financial accommodation to the

    client , it differs from other types of short term credit in the following

    manner B;

    !@ Factoring involves sale of the boo% debts thus the client obtains

    advanced cash against the e*pected debt collection and does not

    incur a debt

    -@ Factoring provides fle*ibility to the client. $e can obtain cash

    either immediately on the due date or from time to time as and

    when he needs cash. 1uch fle*ibility are not available from formal

    source of credit.

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    #@ Factoring is a uni4ue mechanism that not only provides credit to

    the client but also underta%es the total management of client's

    boo% debts.

    Factoring facility can be classified in four categoriesB ;

    !@ Full services non;recourse factoring.

    -@ Full service recourse factoring.

    #@ ul% or agency factoring.

    :@ on;notification factoring.

    !@ Full service non;recourse factoring. B

    =nder this method, boo% debts are purchased by the factor

    assuming !//> credit ris%. The full amounts of invoices have to be paid to

    the client in the event of debt becoming bad. $e also advances cash upto

    9/;"/ > of the boo% debts immediately to the client. Customers are

    re4uired to ma%e payment directly to the factor.

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    -@ ul% or agency factoring :

    (n this method of factoring , the client is not protected

    against the ris% of bad debts .

    $e has no indemnity against unsettled or uncollected debts. (f the factor

    has advance funds against boo% debts on which a customer subse4uently

    defaults the client will have to refund the money. ost countries practice

    recourse factoring since it is not easy to obtain credit information and

    the cost of bad debt protection is very high.

    #@ Full service recourse factoring B

    This type of factoring is basically used as a method of

    financing boo% debts. under it the client continues to administer credit

    and operate sales ledger .the factor finances the group debts against

    bul% either on recourse or with out recourse. This sort of factoring

    became popular with development of mini computers mar%ets where

    mar%eting and credit management was not a problem but the firms

    needed temporary financial accommodation.

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    :@ on;notification factoring B

    (n this type of factoring , customers, customers are not

    informed about the factoring agreements it involves the factor %eeping

    the accounts , ledger in the name of a sales company to which the client

    sells his boo% debts.it is with this company that the factor deals with the

    cients customers .

    5t GE Capital, they are into the factoring loop with a department store

    ma2or in the =1 called the HC

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    customers had ta%en. ow this was e*pensive. 1o they thought of a very

    thoughtful idea. They thought about factoring. 5nd then came GE Capital

    into the picture. 1o what GE Capital does is that it has set up a call

    center in Gurgaon in (ndia. This on one hand is providing employment to a

    lot of people and on the other hand they had the best services being

    offered to the people of the =nited 1tates. They act on behalf of the HC

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    T$E 6E57(G B

    5t GE Capital, ( got to learn a lot about a lot of things. The

    company is very strict at following its core principles li%e alues,

    (ntegrity etc. we had an induction programme where a whole day was

    dedicated for each of the principles. &e were informed about all the

    values we had to possess, all the integrity we should have and also all the

    integrity we should follow. ( also learnt how to behave in an organisation.

    (t is a totally different world compared to the usual college life. ( had

    ta%en some time to adapt myself to such an atmosphere. ( had a very

    good time there and all the people there were 4uite supportive. They

    believe in helping others in all possible ways. They call it boundrylessness.

    (t means thay one employee should not refrain from helping others. They

    should help the felof employees or collegues as much as possible.

    This was all about the moral things that ( had learnt there. 5s far

    as my learning to the respect of my specialisation is concerned ,( learnt a

    lot about factoring and also how does a credit card system in a

    departmental store in the =1 run, which still a new concept in (ndia.

    5ll that is e*plained in detail inside the pro2ect report.

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    ut overall , it was the greatest e*perience in my life to wor% for the

    number ! company in the world. 5nd ( than% god for that and also pray

    for further such good opportunities.

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    CONTENTS

    !@ 5c%nowledgement

    -@ Ob2ective

    #@ 5bout GE as a parent company

    :@ 5bout GE Capital 1ervices 6imited?GEC(1@

    @ 5bout Factoring

    0@ The wor%ing of the company

    8@ 6earning from the e*perience

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