GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E E-Services Objective is to reach process excellence by providing quality and

GENERAL CIVIL AVIATION AUTHORITY

Welcome to U.A.E

E-Services

http://www.gcaa.gov.ae

Objective is to reach process excellence by providing quality and efficient customer services

GCAA has received multiple e-service awards and achievements

Sheikh Khalifa Award

GCC award (2010, 2011)

Green IT Award

Appreciation Letter from Airlines

100% compliance to UAE Federal government Web and E-Service

Standards

ISO20000, ISO27001 Compliance

102 External E-Services Automated

51 Internal E-Services Automated

GCAA E-SERVICES Slide | 1 of 22

E-Service Award and Achievement

المتميزة الجهة بجائزة الهيئة فازت2012إلكترونيا

بالهيئة المعلومات تقنية إدارة فازتالمتميزة بجائزة االتحادية اإلدارة2012

H.H. Shaikh Mohammad honors Omar Ghaleb, Aws Al Khanjari & Mohammed Al Shehhi the Emirates Excellence Award as the best e-Services for the entire UAE.

H.H. Shaikh Mohammad honors Omar Ghaleb, Mohammed Al Shehhi the Emirates Excellence Award-The Best Federal Department (IT Department)



اإللكترونية الحكومة بجائزة البوابة فازتالدورة الخليجي التعاون مجلس لدول

الكويت بدولة 2009الثانية

اإللكترونية الحكومة بجائزة البوابة فازتالدورة الخليجي التعاون مجلس لدول

عمان بسلطنة 2009األولى




GREEN IT Award

Sustainable ICT Desktop & Printing Category

IT Department is proud to announce that it has won the Sustainable ICT 2011 Award Under the “Green Champion –Desktop/Printing” Category.This shows our commitment not only to innovative technologies but also to the community and environment to comply towards greener Environment.

IT department developed enterprise services to encourage and facilitate green computing and printing, and according formulated policies for power management, virtualization of systems, space consolidation, collaboration, introduction of electronic communications, paperless operations, eServices and travel related automation for reduction of carbon footprint and to reduce operational costs.

We are proud to achieve this milestone and will continue to improve on the contribution, and actively participate in the conservation and preservation of the environment.



Appreciation Letter from Operators


100% compliance to UAE Federal Government Web and E-Service Standards



ISO20000, ISO27001 Certified



Career/Jobs

CourseEnrollment

E=Publications

E-Audit

ManualsApproval

Reporting of Safety

Incident

VORSY

CNS Services

ANSP Certification

Aerodrome

GCAA E-Services Modules -

Licensing Services

Airworthiness Services

Air Navigation & Aerodrome Services

Flight Operations Services

Reporting Services


Security Services General Services

Pilot

Medical

Aircraft Maintenance

Engineer License

Air Traffic Control

Registration Mark booking

Aircraft Registration

Certification of Airworthiness

Type Acceptance of Aircraft

Aircraft Maintenance Organization

Air Operator Certification

Operation Specification

Post holder Approval

Nominated Personal Approval

Instructor Examiners Approval

Dangerous Good

Security Reporting

Consisting of 102 E-Service

Reduction in

Paperless and

carbon footprint

E-Service Key Benefits


Reduction of processing time & costs of service

Multiple electronic channels

Web based, 24/7 Availability of Service and anywhere & real time

Better application traceability

Timely and informed

decisions

Automated

document

approval

Printing of

electronic

application and

certificate

Centralized data

repository

Website is a

single Entry

point for All E-

Services

Cross browser platform

compatibility

Service Oriented Architecture

Gateway of all E-Services - GCAA Website (http://www.gcaa.gov.ae)

GCAAWebsite

GIA Standard E-services NewsArabic

& English

International coding

Web based application

Social media Open data library

Direct Printing

Multi version


E-Service Integrated Architecture

Active Directory

SMS Gateway

E-Payment

e -Archiving

Mobile Website

Email Exchange Server

Blackberry

Ipad Kiosk Intranet Portal

E-Service System


E-Service Infrastructure & Technology


● Data Center Overview

GCAA IT has built its Datacenter based on the TIA tire 3 guidelines to support E-Service, The major aspects &

considerations are

1. Host all the E-services within the authority's premises

2. Redundancy & backup for all services

3. Robust physical and operational security

4. Service continuity & Disaster recovery

5. 24/7 DC operations

6. Compliance to Standards like: TIA 942,

ISO 27001 & ISO 14001, OSHAS 18001

E-Service Infrastructure & Technology


● IT Disaster recovery

GCAA IT intend to provide seamless recovery of It’s e-services

to its users, which means, in case of unavailability of any of

the service or application the redundant will take over

automatically and its users will not have a noticeable

disruption.

E-Service Automated Process

Application Submit

Inspectors

Operators

Trainees

Application Process

Pilots

GCAA eService System

Management Approval

License Print


Step 1 - Login/Register on GCAA Website



How to use e-Services |


Step 2a - Press Service Catalogue link from MenuHow to use e-Services |

Complete list of Services



Step 2b – Select Service and apply for a e-ServiceHow to use e-Services |


List of all eservices

Application request Steps

Press link to track submitted

applications

Field Instruction

Requested documents

How to use e-Services | Step 3a – Submit Application Request


Application Reference no

Submitted information

Final Step

Print Application

Requested documents

The Submitted Information

How to use e-Services | Step 3b – Submit Application Request


After approval receive final e-License

SYSTEM

GENERATED

SAMPLE

ONLY

How to use e-Services |

Thank you

Documents

GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E E-Services Objective is to reach process excellence by providing quality and