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General Terms and Conditions for Citi Current Accounts and Savings Accounts
Effective from 25 May 2018
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General Terms and Conditions Contents
Condition Page
1. GeneralInformation 4
2. Ifyoudecidetochangeyourmind 4
3. Definitions 5
4. Yourcontactdetails 6
5. Yourinstructionstous 6
6. ThirdPartyProviders 7
7. JointAccounts 7
8. PowerofAttorney 8
9. DormantandLostAccounts 8
10. PayingmoneyintoyourAccount 8–9
11. PaymentsoutofyourAccount 10
12. Changingorcancellingpaymentinstructions 10
13. Refunds 10-11
14. Cheques 11
15. StandingOrders/DirectDebits 11
16. Overdrafts 11
17. FeesandCharges 12
18.Statements 12
19.Interestoncreditbalances 12-13
20.Tax 13
21. Foreigncurrency 13-14
22.PaymentInstruments 14
23.ProtectingyourAccount 14-15
24.Monitoringandrecording 15
25.Set-Off 16
26.ClosingandconvertingyourAccount 16
27. Accountrequirements 16-17
28.Onlineservice 17
29.Assignment 17
30.MakingchangestothisAgreement 17–18
31. Liability 19
32.Yourinformation 19
33.General 19
34.Aboutus 19
35.Howweareregulated 20
36.Complaintsprocedure 20
37. Depositprotection 20
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General Terms and Conditions for Citi Current Accounts and Savings Accounts
1. General Information
TheseGeneralTermsandConditionsforCitiCurrentAccountsandSavingsAccountsformpartoftheagreement(the“Agreement”)betweentheclient(s)(“you”),andCitibankEuropeplc,UKBranchwhoseregisteredofficeisCitigroupCentre,CanadaSquare,CanaryWharf,LondonE145LB(“Citi”“we”“us”).YoushouldreadtheseGeneralTermsandConditionsandtherelevantAccountSpecificTermsandConditionscarefullyastheycontaindetailsofbindinglegalarrangementsbetweenus.Ifthereisanythingyoudonotunderstand,pleaseaskusandwewillbehappytoassistyou.RememberthatonceyousigntheapplicationformandweacceptyourapplicationyouwillbeboundbythisAgreement.
1.1 ThisAgreementconsistsoftheseGeneralTermsandConditions,theAccountSpecificTermsandConditions,ourRatesandChargesInformation,anyapplicationform(s)youfillinwhenyouapplyforyourAccount,andanyspecialconditionsthatwetellyouaboutwhenwesupplyyouwithanewservice.TheseGeneralTermsandConditionsapplytoalldepositaccountsandservicesweoffertopersonalclients.TheAccountSpecificTermsandConditionsareadditionaltermsandconditionsthatapplytothevariousaccountsthatweoffer.TheAccountSpecificTermsandConditionswillapplytoyoudependingontheparticularAccount(s)youholdwithus.
1.2 YoushouldretainacopyoftheseGeneralTermsandConditionsforfuturereference.Wecanprovideyouwithadditionalcopiesofanyofourtermsandconditionsifyouaskus.
1.3 IfthetermsoftheseGeneralTermsandConditionsconflictwiththetermsoftheAccountSpecificTermsandConditionstheAccountSpecificTermsandConditionswillapply.
1.4 TheseGeneralTermsandConditionswillapplyuntilallofyourAccountswithCitiareclosedandanymoneyyouowetoushasbeenrepaid.
1.5 YouwillbeissuedwithoneCardtouseinconnectionwithallyourAccounts.YouwillbeabletousethisasaCitiCardtoaccessinformationaboutyourAccounts.
1.6 YouwillbeabletouseyourCardasaCitiDebitCardoraCitiATMCardonly;
(a) ifyourCardiscapableofbeingusedinthatmanner;
(b) inrelationtooneAccountatanyonetime(pleasetellusifyouwantustochangetheAccountyouwanttolinkyourCardto);and
(c) iftheAccounttowhichyouhavelinkedyourCardpermitssuchuse.
1.7 YoumaybeabletouseyourCardtomakecontactlesspaymentsifyourCardpermitssuchuse.YourUserGuidesetoutswhetherthissortofpaymentispossiblewithyourCardandthemonetarylimitsforcontactlesspaymentsusingyourCard.
1.8 InordertoopenanewAccountyoumustbeaged18yearsorover.
1.9 AllobligationspayablebyusunderthisAgreementarepayablesolelybyCitibankEuropeplc,UKBranch.
2. If you decide to change your mind
2.1 UnlesswetellyouotherwisewhenyouopenanAccount,youcancancelyourAccountifyounotifyusinwritingwithin14daysfromthedateyourAccountisopenedorthedateyoureceivedtherelevantAccountSpecificTermsandConditionsandtheGeneralTermsandConditions(whicheverdateisthelater).YoucanwritetousatCitibankEuropeplc,UKBranch,POBox4012,Swindon,SN44JZifyouwanttocancelyourAccount.
2.2 IfyoutellusyouwanttocancelyourAccountwewillhelpyouswitchtoanotheraccountor,ifyouwouldprefer,wewillgiveyouallyourmoneybackwithanyinterestyourmoneyhasearned.IfyouhavepaidafeeforyourAccountinadvance,wewillrefundanyunusedpartofthatfee.
2.3 IfCitihasprovidedyouwithacreditfacility,bywayofanoverdraftorothertypeofcashloan,youcanwithdrawfromthisfacilitybygivingusnotice,eitherinwriting,orbycallingCitiPhoneBanking,within14daysfrom(thelaterof)thedayafterthedateonwhich:
(a) weenterintoanagreementwithyoutoprovideyouwiththecreditfacility;
(b) weinformyouofanyrelevantcreditlimit;or
(c) youreceiveacopyofyourcreditagreement.
Youmustreturnanysumowed,includinginterestdue,assoonaspossiblebutnolaterthan30daysafteryouwithdrewfromyourfacility.Youwillnotincuranyfees.
2.4 IfyoucancelyourAccount,andyouhaveacreditfacilitywithus,yourAccountwillnotbeclosed,andthetermsofyourAgreementwithusshallcontinuetoapply,untilallamountsdueunderyouragreementforthatfacilityhavebeenpaidtoCiti.
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3. Definitions
3.1 CertainwordshavespecificmeaningsthroughouttheseGeneralTermsandConditionsand,whereapplicable,theAccountSpecificTermsandConditions.Someofthesewordsandtheirmeaningsarelistedbelow:
“Account”meansacurrentaccountorsavingsaccount(includingaTimeDepositaccount)withCiti;
“Account Holder”meanstheclientorclientsinwhosenametheAccountisheld;
“Account Specific Terms and Conditions”meanstheparticularadditionaltermsandconditionsthatapplytoaparticularAccount;
“Applicable Law”meansthelaworregulationofanyjurisdiction,domesticorforeign,oranyagreemententeredintowithorbetweenAuthorities;
“Authority”meansanycompetentregulatory,prosecuting,taxorgovernmentalauthorityinanyjurisdiction,domesticorforeign;
“Available Balance”meansthebalanceonyourAccountwhichcanbewithdrawnbyyouincludingclearedamountsandanyavailableoverdraftfacilityagreedbyCiti.Itexcludesanyauthorisedamountsduetoretailersforgoodsorservices;
“Banking Day”meansadayotherthanaSaturday,aSundayorabankholidayinEnglandandWales;
“Bank Giro Credit Slip”meansapaying-inslipfoundinyourpaying-inbookthatyouusetomakeacashdepositforyourAccount;
“Card”meanstheplasticcardCitigivesyoutouseinconnectionwithyourAccounts(detailsofhowyoucanusethiscardaresetoutintheUserGuideandonourwebsite);
“Card Scheme”meansthepaymentnetworkthatfacilitatestheprocessingofyourcardpayments,e.g.VisaorMasterCard.YourCardSchememaybeidentifiedthroughthelogodisplayedonyourCitiDebitCard;
“Citi ATM Card”meansaCardthatenablesyoutoaccessandserviceyourAccountandcanbeusedtowithdrawfundsfromanAutomatedTellerMachine(ATM);
“Citi Card”meansaCardthatenablesyoutoaccessandserviceyourAccount;
“Citi Debit Card”meansaCardthatenablesyoutoaccessandserviceyourAccount,withdrawfundsfromanATMandcanalsobeusedtoauthorisepaymentsforgoodsorservicestobedebitedfromyourcurrentaccount;
“Citi Online”meansCiti’sonlinebankingservice;
“Citi Online User ID and Password”meansthePaymentInstrumentsrequiredforCitiOnline;
“Citigold Relationship”meansclientswhohaveaCitigoldCurrentAccountorwhowehavedesignatedashavingaCitigoldrelationship;
“CitiPhone Banking”meansCiti’stelephonebankingservice;
“Credit Facility Terms and Conditions”meanstheseparatesetoftermsandconditionswhichapplybetweenyouandusintheeventthatweprovideloansorcreditservicestoyou;
“EEA”meanstheEuropeanEconomicArea;
“EEA Currency”meansthecurrencyofanycountrythatisamemberoftheEuropeanEconomicArea;
“Group Companies”meansCitigroupInc.anditsgroupofcompanies,includingCitibankEuropeplc;
“Joint Account”meansanAccountheldinthenamesoftwoormoreAccountHolders;
“Joint Account Holders”meanstheAccountHoldersinwhosenamesaJointAccountisheld;
“Payment Instrument”meanssomethingthatisuniquetoyouandwhichyoucanusetomaketransactionsonyourAccountandtogiveusinstructions.ThisincludesaCardorotherphysicaldevice,asetofprocedures(suchasaPIN,password,securitykeyorbiometricdata)oracombinationoftwoormoreofthese(suchasaCardusedwithaPIN);
“PIN”meansapersonalidentificationnumber;
“Power of Attorney”meanstheauthorityyougranttosomeone(knownasyour“attorney”)tooperateyourAccountasifheorshewereyou;
“Rates and Charges Information”meansaleaflet,availableuponrequest,whichsetsouttheinterestratesandchargesapplicablefromtimetotimetoCitiaccountsasfurtherdescribedinCondition17.7;
“Regulator”meansanorganisationthatsupervisesfinancialinstitutions,includingtheCentralBankofIreland(CBI),theFinancialConductAuthority(FCA),thePaymentSystemsRegulator(PSR)andtheInformationCommissioner’sOffice;
“Security Details”meanstheinformationthatweholdthatallowsustoidentifyyou;
“TPP”meansathirdpartypaymentproviderwhichisallowed(eitherbecausetheyareauthorisedbytheFinancialConductAuthority(FCA)oranotherEuropeanRegulatororbecauseyouhaveallowedthem)toaccessinformationandinitiatepaymentordersonpaymentaccountsoperatedbyotherproviders(suchasusandotherbanks,buildingsocietiesandcreditcardissuers);
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“User Guide”meanstheinformationweprovidetoyouaspartofyourwelcomedocumentationuponopeningyourAccountthatexplains,amongstotherthings,howtouseanyPaymentInstrumentsweprovideyouwithandwhichyoumustfollowwhenusingyourAccount;
“US person”means:
• acitizenorresidentoftheUnitedStates;
• adomesticpartnershiporganisedunderthelawsoftheUnitedStates;
• adomesticcorporationorganisedunderthelawsoftheUnitedStates;
• anyestateotherthanaforeignestate;
• anytrustif:
– acourtwithintheUnitedStatesisabletoexerciseprimarysupervisionovertheadministrationofthetrust;and
– oneormoreUnitedStatespersonshavetheauthoritytocontrolallsubstantialdecisionsofthetrust;
• anyotherpersonthatisnotaforeignperson;and
“Withholding Tax”meansanamountfororonaccountof,orwhichrepresents,incometax,valueaddedtax,taxonthesaleordispositionofanyproperty,duties,oranyotherlawfullycollectedamount.
SomeothertermsthatweuseinthisAgreementareexplainedwhereweusethem.
3.2 IfyouhaveaJointAccount,“you”mayrefertoeitherorbothofyouunlessweexpresslysayotherwise.
4. Your contact details
4.1 TheaddressgivenonyourAccountapplicationformmustbeyourmainresidenceandwillbetheregisteredaddressfortheAccount.ForJointAccountswherethemainresidenceforeachAccountHolderdiffers,CitiwilltreattheaddressoftheJointAccountHoldernamedfirstonstatementsastheregisteredaddressfortheAccount.
4.2 CitimaysendyouanynoticeorothercommunicationeithertothelastregisteredaddressCitihasinconnectionwithyourAccount,byasecureelectronicmessageifyouuseCitiOnlineoremailaddressyouhaveregisteredwithus.WemayalsocontactyoubytelephoneorbyelectronicmeanssuchasSMSorpushnotificationsontheCitiMobile®UKapp.
4.3 Ifwethinkyouraccountisatriskfromfraudorasecuritythreat,we’llcontactyouusingoneofthemethodssetoutinCondition4.2totellyouwhatyouneedtodotohelpdealwiththatrisk.
4.4 IfyouoranyJointAccountHolderchangename,address,telephonenumberorothercontactdetailsrelatingtoyouorifyouknowanydetailsweholdaboutyouareincorrectyoumustinformus.Wemayrequestproofofsuchchanges.Ifyoudonottelluspromptlyaboutanychangetoyourcontactdetails,thesecurityofyourinformationmaybeatriskandyoumaynotreceiveimportantinformationfromus,includingnoticesaboutchangestothisAgreement.
4.5 Changesofaddresstoanothercountry,exceptBritishForcesPostOfficeaddresses,mayresultinterminationofthisAgreementandclosureofyourAccounts.
5. Your instructions to us
5.1 Wemayacceptinstructionsfromyouoranyperson(s)appointedtoactonyourbehalf.
5.2 Yourinstructionsmustbeclearandaccurate.Iftheyarenot,wewillnotbeliableifyourinstructionsarerejectedorperformedincorrectlyexceptassetoutinthisAgreement.
5.3 Beforeweactonaninstruction,wewillcarryoutchecksdesignedtoensurethatwebelievetheinstructionhascomefromyouandisclear.Wewilltreataninstructionasbeingmadebyyouif:
(a) itisinwritingandhasasignaturethatwereasonablybelievetobeyours;
(b) actingreasonably,wearesatisfiedthatyouarewhoyousayyouare(forexamplebyverifyingSecurityDetailsorbyprovidingadditionalidentificationdocuments);or
(c) ithasbeenmadeusingaPaymentInstrumentthatwehavegivenyouoragreedwithyou.
Youmustcomplywiththesecurityprocedureswetellyouaboutfromtimetotime.
5.4 WemayactonyourinstructionsevenwherecarryingouttheseinstructionscreatesorincreasesadebtonyourAccount.
5.5 Wemayrefusetoactonyourinstructions(includingthoseinrespectofwithdrawals,payments,transfers,andreceipts)if:
(a) wereasonablysuspectfraudulentorothercriminalactivity;orwereasonablybelievethatbycarryingouttheinstructionwe(oranyofourGroupCompaniesorourortheirthirdpartyserviceproviders)mightbreakanApplicableLaworanothercode,orotherdutythatappliestousorthem;
(b) itisinrelationtoservicesnotofferedbyyourparticularAccount;ortherequirementsinConditions5.2and5.3abovehavenotbeenmet;
(c) Condition7.3applies;or
(d) youaskustomakeapaymenttoanaccountthatdoesnotacceptpaymentsusingthepaymentsystemsweuseforsuchtransactions(forexamplewecanrefusetomakeapaymenttoanaccountintheUKthatdoesnotacceptpaymentsthroughtheFasterPaymentsServiceorthroughCHAPS).
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5.6 UnlesswearenotpermittedtodosobyanApplicableLaw,wewillnotifyyouassoonaspossibletotellyouthatwewillnotcarryoutaninstructionunderCondition5.5(wemaydothisthrougharetailerorviaanautomaticmessage,forexampleonanATMscreen).Whereyourinstructioninvolvesmakingapayment,wewilldothisattheearliestopportunityandinanyeventnolaterthantheendoftheBankingDayafterwehavereceivedyourinstruction.Wherereasonablypracticable,wewillalsotellyouwhywewillnotprocesstheinstructionand/orwhatyoucandotocorrectanyerrorsthatcausedtherefusal.Youcanalsocontactustofindoutwhyaninstructionhasbeenrefused.
5.7 WewillnotbeliabletoyouforanylossordamagesufferedbyyouresultinginanywayfromarefusaltoactoninstructionsunderCondition5.5.
5.8 Youareresponsibleforcancellinganyinstructionsandareresponsibleforexecutedtransactionsresultingfromanysuchinstructionwhichyoufailtocancelinsufficienttime.
5.9 Anyinstructionsyougiveustomakeapaymentwillnormallybeprocessedonthedaywereceivethemunlessyouaskustoprocessthemonafuturedate,thentheywillbeprocessedonthatdate(oronthenextBankingDayifthedateyouspecifyisnotaBankingDay).Anyinstructionsyougiveusafterthecut-offtimeonaparticularBankingDaywillbe“received”byusonthenextBankingDay.Differentcut-offtimesapplytodifferentmethodsofgivingusinstructions.Wewilltellyouwhatthecut-offtimesarefortelephoneandelectronicinstructionsinyourUserGuideandinourRatesandChargesInformation.IfyouhaveaCitigoldRelationship,youcanaskinbranchforthecut-offtimethatappliestothatbranch.Ifweprovideadditionalserviceswhichallowinstructionstobegivenbyothermeanswewilltellyoutherelevantcut-offtimesforthoseinstructions.
6. Third Party Providers
6.1 YoucaninstructaTPPtoaccessinformationonyouraccountswithusorinstructustomakepaymentsfromyouraccountswithusaslongasithasidentifieditselftousandactedinaccordancewiththerelevantregulatoryrequirements.WewilltreatanyinstructionfromaTPPasifitwasfromyou.
6.2 Ifyouwishtorevokeanon-goingconsentgrantedtoaTPPtoaccessyouraccount,youshouldinstructthatTPPdirectlytocancelyourconsent.
6.3 IfyouhaveaJointAccount,eachofyouisentitledtoconsenttoaTPPaccessinginformationinrespectofyouraccountand/orinstructingustomakepaymentsfromyouraccount,andeitherofyoucanrevokeanyon-goingconsentgrantedtoaTPPtoaccessyouraccountinaccordancewithCondition6.2.
6.4 YoumustcheckthatthethirdpartyisauthorisedbytheFCAorbyanotherEuropeanRegulator(thisshouldbeobviousfromtheirwebsiteorapp).Ifyougiveyoursecuritydetailstoathirdpartythatisn’tauthorised,we’llhavetoassumeit’syouthat’sauthorisingustogiveaccesstoinformationaboutyouraccountsandyou’llberesponsibleforanypaymentsmadeasaresult.
6.5 IfyouaskaTPPtoinstructustomakeapaymentandtheydon’t,wewon’tberesponsibleforyourpaymentnotbeingmade.
6.6 WemayrefusetoallowaTPPtoaccessyouraccountwhereweareconcernedaboutunauthorisedorfraudulentaccessbyorthroughthatTPP.Beforedoingso,wewilltellyouthatweintendtodenyaccessandgiveourreasonsfordoingso,unlessitisnotreasonablypracticable,inwhichcasewewilltellyouimmediatelyafterwards.Ineithercase,wewilltellyouusingoneofthemethodssetoutinCondition4.2.Wewon’ttellyouwheredoingsowouldcompromiseourreasonablesecuritymeasuresorotherwisebeunlawful.IfwedenyaccesstoaTPP,wemustalsotellourregulatorthatwehavedoneso.
7. Joint Accounts
7.1 YoushouldonlyopenaJointAccountifyouandtheotherJointAccountHolder(s)understandthecommitmentsyouareenteringinto.EachJointAccountHolderwillbejointlyandseverallyliabletorepayanyamountsowingtoCitiinrespectoftheAccount.ThismeansthateachJointAccountHolderisseparatelyresponsible,andtogetheryouarejointlyresponsible,forallandanyamountsowingontheJointAccount.ThisisthecaseevenifonlyoneofyouhasputmoneyintotheAccountorifonlyoneofyouhastakenmoneyoutoftheAccount.EachJointAccountHoldercanwithdrawallthefundswithoutreferencetotheother.
7.2 EachJointAccountHolderisallowedtooperatetheJointAccountandtoopenanewJointAccountinthesamenamesontheirown.
7.3 WemaysuspendorwithholdpaymentsorblockaJointAccountorinsistthatallinstructionsareapprovedbyalltheJointAccountHolderswhereverthereisorreasonablyappearstoustobeaconflictbetweeninstructionsfromJointAccountHoldersuntilsuchtimeaswearesatisfied,actingreasonably,thatsuchconflicthasbeenresolved.WhileanAccountisblockeditmeansthatanypayments,transfersorwithdrawalswillbesuspended.
7.4 ThecreditbalanceontheJointAccountbelongstotheJointAccountHolders.IfaJointAccountHolderdies,thebalancewillpassautomaticallytothesurvivingJointAccountHolder(s)andtheAccountcancontinuetobeoperatedbythesurvivingJointAccountHolder(s).
7.5 IntheeventnoticeisreceivedtocloseaJointAccount,wemaycontactallJointAccountHoldersconfirmingtheinstructionstoclosetheJointAccountbeforeclosingtheAccount.
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8. Power of Attorney
8.1 WhereyougrantsomeonePowerofAttorneyoveranyofyourAccountsyoumustprovideuswithcertaininformationbycompletinga“PowerofAttorneyForm”toenableustograntthemaccesstoyourAccount.Afterreceivingthecompletedformtogetherwithallrequireddocuments,wewillsetupaPowerofAttorneyonyourAccountwithin10BankingDays.
8.2 YoumustonlygrantPowerofAttorneytooneperson.WeareunabletoactoninstructionsgivenunderaPowerofAttorneywherethepowerisgrantedtomorethanoneattorneyonasingleAccount.
8.3 OncewehavesetupthePowerofAttorney,wewillwritetobothyouandyourattorneyandalsosendyourattorneyaCitiCardforthemtouseinrelationtoyourAccount.Yourattorneymaytheninstructus:
(a) inwriting;
(b) byCitiPhoneBanking;and
(c) usingCitiOnline.
8.4 ItmaybepossibletousetheCitiCardprovidedtomakeATMtransactionsiftheCardiscapableofbeingusedinthatmanner.DetailswillbeprovidedintheUserGuideprovidedtotheattorney.
8.5 WewillnotprovidetheattorneywithBankGiroCreditSlipshoweveranattorneywillbeabletousethoseoftheAccountHolder.
9. Dormant and Lost Accounts
9.1 IftherehavebeennotransactionsonyourAccountorAccountsotherthantransactionsinitiatedbyus,andwehavenotheardfromyou,foraperiodof360days,wewillwritetoyouatyourregisteredaddress.IfyourespondindicatingyouwishyourAccountorAccountstoremainopen,wewillcontinuetotreatyourAccountorAccountsasopen.
9.2 Ifwereceivenoreplytotheenquiryafteraperiodof90days,orhavinghadpreviouscorrespondencereturnedasundeliveredatyourlastknownregisteredaddress,wewillclassifyyourAccountorAccountsasdormantandwillblockalldepositsandwithdrawalsand,inordertoprotectyourprivacy,willstopsendingyouinformationrelatingtoyourAccount.
9.3 IfwehaveclassifiedyourAccountorAccountsasdormant,anyfundsremainingintheAccountorAccountswillalwaysremainyourproperty(orifyoudieitwillformpartofyourestateunlesstheAccount(orAccounts)isaJointAccount,inwhichcaseitwillpasstothesurvivingAccountHolder(s)).InterestwillcontinuetobepaidwhereitappliestoyourAccount.YoucancontactusatanytimeinrelationtoanyfundsinadormantAccountyoubelievetobeyoursandwewillreinstateyourAccountorAccounts(subjecttoconfirmingyouridentityandentitlementtothefunds).
9.4 Ifyouaretryingtotracealostaccount,youwillneedtoobtainalostaccountschemeleafletandclaimformfromwww.bba.org.ukorwritetoBBALostAccountScheme,PinnersHall,105-108OldBroadStreet,LondonEC2N1EX.Alternatively,searchescanbemadeonlineviawww.mylostaccount.org.uk.
10. Paying money into your Account
10.1 YoumaypayintoyourAccountcashandallotherpaymentsdirectlypayabletoyou.YoucannotmakeanydepositstoyourAccountataCitibranchoutsidetheUK.
10.2 Youmustnotsendcashthroughthepost.Allchequesandotherpaymentssentthroughthepostmustbecrossedandmarked“AccountPayee”andmustbemadepayabletoyou.
10.3 Wemay,actingreasonably,acceptachequeorotherpaymentpayabletoathirdpartyprovided:
(a)itisdrawninamanneracceptabletous,hasbeenendorsedbyallnecessaryparties,andisnotpayabletoabusinessorlimitedcompany;
(b)“AccountPayee”or“NonTransferable”doesnotappearonit;
(c) itisnotdrawninfavourofthepayee“only”;and
(d)youtellusinwritingthecircumstancesinwhichitwasendorsedandgiveusanyotherrequestedinformation.
10.4 PaymentsmadeintoyourAccountwillbeaddedtoyourbalanceasfollows:
(a) Cash
(i) IfyouhaveaCitigoldRelationship,youcandepositcashinSterling;Euros;Australian,Canadian,Singapore,HongKong,NewZealandorUSDollars;Danish,NorwegianorSwedishKrona;JapaneseYen;SouthAfricanRand;orSwissFrancsoverthecounterataUKbranchofCitiduringaBankingDay.YourAccountwillimmediatelybecreditedbytheamountofcashlodged.IfyoudepositcashoverthecounterinacurrencyotherthaninthecurrencyofyourAccountitwillconvertedbyusintothecurrencyoftheAccountinaccordancewithCondition21.5;
(ii) ifyoudepositcashinSterling;Euros;Australian,Canadian,Singapore,HongKong,NewZealandorUSDollars;Danish,NorwegianorSwedishKrona;JapaneseYen;SouthAfricanRand;orSwissFrancsonaBankingDaybefore3:30pmataCitiATMintheUK,themoneywillbeprocessedandcreditedtoyourAccountonthe
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sameBankingDay.IfdepositedataCitiATMintheUKonaBankingDayafter3:30pmoronadaywhichis notaBankingDay,themoneywillbeprocessedandcreditedtoyourAccountonthenextBankingDay;
(iii) ifyouvisitanyLloydsbranchanduseoneofyourBankGiroCreditSlipstomakeaSterlingcashdepositforyourAccount,LloydswillhavetoforwardthefundstousanditwilltaketwoBankingDaysforustoreceivethefunds.ThefundswillbecreditedtoyourAccountassoonaswereceivethem;and
(iv) cashdepositsareavailableforyoutouse,andwestartpayinginterestonthem(ifinterestispayable),assoonastheyarecreditedtoyourAccount.
(b) Cheques
(i) IfachequeisinSterling,drawnonaUKclearingbankandthechequeisdepositedbefore3:30pmviaaCitiATMintheUKorifyouhaveaCitigoldRelationship,overthecounterataUKbranchofCiti:
(1) youwillstarttoreceiveinterest(ifinterestispayable)onthemoneyonthesameBankingDay;
(2) thefundsareavailableforyoutouseafterfourwholeBankingDaysafterdeposit;and
(3) (subjecttoCondition10.4(b)(vi))thefundsareclearedandcannotbereclaimedbyusfromtheseventhBankingDayafterdeposit;
(ii) forSterlingchequesreceivedafter3:30pmanextradaywillbeaddedtoeachtimeperiodinthetimescaleinCondition10.4(b)(i)(1)to(i)(3)inclusive;
(iii) forSterlingchequessenttousbypost,thetimescalesunderCondition10.4(b)(i)abovewillapplyfromtheBankingDaythatwereceiveyourcheque;
(iv) youcanvisitanyLloydsbranchanduseoneofyourBankGiroCreditSlipstomakeaSterlingchequedepositintoyourAccount.SterlingchequesdepositedatLloydsbrancheswillstarttoearninteresttwoBankingDaysafterdeposit.FundswillbeavailableforwithdrawalafterfourwholeBankingDaysafterdepositand(subjecttoCondition10.4(b)(vi))willbeclearedandcannotbereclaimedbyusfromtheseventhBankingDayafterdeposit;
(v) ifatanytimebeforethefundsclearachequewhichispaidintotheAccountisreturnedunpaidbytheissuingbank,theamountwillbedeductedfromyourAccount,evenifthiscausesyoutogooverdrawn(orfurtheroverdrawn);
(vi) ifatanytimeachequewhichispaidintoyourAccountisreturnedunpaidforreasonsrelatedtofraud,theamountofthechequewillbedeductedfromyourAccount,evenifthiscausesyoutogooverdrawn(orfurtheroverdrawn);
(vii) forforeigncurrencychequestheclearancetimewillbelongerthanforSterlingcheques.Wewillgiveyoudetailsofclearancetimesforforeigncurrencychequesonrequest;and
(viii) wemay,withoutpriornotice,reverseamountscreditedtotheAccountwherechequesorothernegotiableinstrumentspreviouslycreditedtotheAccountarereturnedunpaidbeforethefundsareclearedinaccordancewithCondition10.4(b)(i)evenifthiscausesyoutogooverdrawn(orfurtheroverdrawn).
(c) Other payments
DepositsmadeintotheAccountfrom:StandingOrders,transfersthroughCitiATMsandexternaltransfersorthroughCitiPhoneBankingwillbeaddedtoyourAccountwhenwereceiveclearedfunds.ThefundsareavailableforyoutouseassoonasweaddthemtoyourAccountandwepayinterestonthem(ifinterestispayable)fromtheBankingDayonwhichtheyarecreditedtoyourAccount.
10.5 Wemay,ifrequestedbythebankofsomeonetryingtomakeapaymenttoyouthathasexecutedthatpaymentlate,creditittoyouraccountasifwereceiveditonthecorrectday.
10.6 Ifwearetold(forexample,byanotherbank)thatapaymenthasbeenmadeintoyourAccountbymistake,wemayprovideinformationaboutthetransactiontothepayingparty’s(thesender’s)bankifrequestedtoenablethemtotracethepayment.WecanalsodeductanamountuptothevalueofthemistakenpaymentfromyourAccountprovidedwereasonablybelievethatthepaymenthasbeenpaidintoyourAccountbymistake.Wewillgiveyouwrittennoticethatwehavedonethis.
IfyoudonotagreethatthepaymenthasbeenmadeintoyourAccountbymistakeyoumustcontactuswithinthetimeperiodsetoutinthenotice.Ifyoudonotagreetoreturnthepaymentwemayprovidethesender’sbankwithyourdetailsifrequestedsothatthesendermaycontactyoudirectly.Ifyoudonotcontactuswithinthetimeperiodsetoutinthenotice,wewillreturnthepaymenttothepersonwhomadeitevenifthiscausesyoutogooverdrawn(orfurtheroverdrawn)wherewehavearrangedforyoutohaveanoverdraft.Ifthismeansthatyouwouldexceedyouroverdraftlimitor,ifyoudonothaveanoverdraft,youdonothaveavailablefundsforustomakethispaymentinfull,wewilldeductanamountequaltothefundsthatareavailabletoenableustomakeapartialreturnpayment.IfthepaymentwasreceivedintoyourAccountmorethantwomonthsbeforeweweretoldaboutthemistakewewillalwaysseekyourspecificagreementbeforewereturnthepayment.WewillactreasonablywhenexercisingourrightsunderthisCondition10.6.
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11. Payments out of your Account
11.1 IfyouhavesufficientAvailableBalanceinyourAccount,youmaymakepayments(includingcashwithdrawals,fundtransfersandDirectDebitsorotherregularpayments)fromyourAccount.PaymentsoutofyourAccountaresubjecttodailylimitsandtotheAccountSpecificTermsandConditions.Ifyouaskustomakeapaymenttoanotheraccountyoumustgiveusanyinformationweaskforthatweneedinordertoidentifytherecipient.Thatinformationcouldincludetheaccountnumberandsortcodefortheaccount(forpaymentsintheUK)andtheInternationalBankAccountNumber(IBAN).Itisimportantthattheinformationyougiveusisaccurate.Ifyouprovideuswiththewrongdetailswemaynotbeabletoprocessyourpaymentinstruction.Wewillnotbeliableforanylossordelaythiscauses.
11.2 WemayapplyfinancialandotherlimitstopaymentsmadeusingaPaymentInstrument.WewilltellyouwhattheselimitsareandmaychangethembygivingyounoticeinaccordancewithCondition30,unlesswereasonablysuspectfraudulentorothercriminalactivity,inwhichcasewecanchangeourlimitsatanypointwithoutpriornotification.
11.3 IfyoumakewithdrawalsorpaymentsfromyourAccountusingaCitiCard,wewilldeducttheamountfromyourAvailableBalancewhenwereceiveyourwithdrawalorpaymentinstruction.Itmay,however,takeuptothreeBankingDaysfortheamounttobedeductedfromyourAccount.ForwithdrawalsmadeoutsidetheUKthismaytakelonger.
11.4 IfyouaskustomakeapaymentinSterling(apartfromcertainregularpaymentssuchasDirectDebits)toapersonwithanaccountatabankintheUKwewilluse:
(a) theFasterPaymentsServiceifthepaymentisfor£250,000orless;or
(b) CHAPSifthepaymentisformorethan£250,000.
11.5 WhenyoumakepaymentsinanEEACurrencytoanotherpersonintheEEA,wewillmakesurethatthepaymentreachesthatotherperson’sbanknolaterthan:
(a) oneBankingDayafterwereceivedtheinstructionprovidedthepaymentis(i)inSterlingorEurosandtoanaccountwithabankintheUK;or(ii)inEurostoabankinanothercountrywithintheEEA;and
(b) fourBankingDaysafterwereceivedtheinstructioninallothercases.
Ifthepaymentorderunder(a)isgiventousonpaper,thetransfermaytakeanextraBankingDay.
11.6 IfyoumakepaymentstoanaccountatabankthatisnotintheEEAorinacurrencythatisnotanEEACurrency,wewilltellyouwhentheotherbankshouldreceivethefunds.Thisdoesnotmeanthatthefundswillbecreditedtotheotherperson’saccountonthatdayasthiswilldependonthebankconcerned.
11.7 Weassumenoresponsibilityorliabilityforthevaluegiventofundsbyarecipient’sbankprovidedthatwedebitedthecorrectAccountandexecutedthepaymentcorrectly.
11.8 Youmustnotdrawagainst,andwewillnotbeobligedtomakepaymentagainst,apaymentwhichhasnotbeencleared.Specialrulesapplytousingfundspaidinbycheque(seeCondition10).
11.9 Wemay,atourdiscretion,requestyoutoundertakeadditionalsecurityprocedureswhenyoutrytomakeapaymentorwithdrawaliftheamountexceedsanylimitthatwesetforsecuritypurposes.
11.10 Wemay,atourdiscretion,askyoutoattendaspecificbranchofCitiifyouwishtomakealargecashwithdrawal.
11.11 Youmaywithdrawcashoverthecounteratotherbanks;theymaychargeyouforsuchaservice.
11.12 Ifwearelateinexecutingapaymentthatyouinstructustomakeyoumayaskustocontacttherecipient’sbankandaskthemtocredititasifithadbeenreceivedonthecorrectday.
12. Changing or cancelling payment instructions
12.1 Thepositionforchangingorcancellingpaymentinstructionsisasfollows:
(a) Immediatepayments:wecannotchangeorcancelapaymentinstructiongiventhroughCitiPhoneBankingorelectronicallybecausewestartprocessingitwhenwereceiveit.WecannotcancelapaymentmadeusingaCitiCardonceyouhavegivenyourconsenttomakethepaymenttoathirdparty.Thiscanonlybedonewiththeconsentofthethirdparty.
(b) Futurepayments(includingpaymentsbyStandingOrderandDirectDebit):youcaninstructustocanceltheseonorbeforethelastBankingDaybeforethedateonwhichthepaymentwasduetobemade.WhereyouhaveinstructedustomakefuturepaymentsusingyourCitiDebitCardyoushouldcontactthethirdpartytowhomyougaveyourCitiDebitCarddetailstoletthemknowthatyouhavecancelledthepayment.
13. Refunds
Incertaincasesyoumaybeentitledtoaskusforarefundwhereatransactionhasnotbeencorrectlyexecuted.Thesearesetoutbelow:
13.1 Refunds for certain EEA payments
(a) IfyouaskustomakeapaymenttoanaccountatanotherbankintheEEAandthatbanksaysitdidnotreceivethepayment,wewillrefundtheamountofthepaymentandreturnyourAccounttothepositionitwouldhavebeeninifthepaymenthadnotbeenmade,exceptinthefollowingcases:
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(i) therewasamistakeinanyofthedetailscontainedintheinstructionyougaveusthatareneededtoidentifytherecipient.Ifthisisthecase,wewillmakereasonableeffortstorecoverthefunds,andwillchargeyouareasonableamounttocoverourcostsindoingso.Wewilltellyoutheamountoftheadditionalchargebeforewetaketheaction;or
(ii) wecanshowthatthepaymentwasreceivedbytheotherperson’sbank.Inthiscase,thatbankisrequiredbylawtomakethepaymentimmediatelytothatperson.
(b) Wherethepaymentwasinitiatedbyathirdparty(forexampleifyouhavegivenyourCitiDebitCarddetailstoathirdpartyintheEEAinordertomakeapayment),youcanaskustorefundapaymentifthefollowingconditionsaresatisfied:
(i) theauthorisationyougavedidnotspecifytheexactamounttobepaid;
(ii) theamountthathasbeenrequestedwasmorethanyoucouldreasonablyhaveexpectedtopay,basedonthecircumstances,includingyourpreviousspendingpatterns;and
(iii) youmaketherefundrequestwithineightweeksofthedatewhenthepaymentwasmadefromyourAccount.
(c) IfyouaskustomakearefundunderCondition13.1(b)wemayaskyoutoprovideuswithadditionalinformationifthatinformationisreasonablynecessarytodeterminewhetheryouareentitledtoarefund.Youmayalsofindithelpfultocontactthepersontowhomthepaymentwasmade.Wewilleitherrefundyouthepaymentwithin10BankingDaysofreceivingyourrequest,orofreceivinganyfurtherinformationwehaverequested,orwewillinformyouofourreasonsforrefusingtherefund.
13.2 Other refunds
(a) IfyouhavesetupDirectDebitsonyourAccount,youmaybeabletoclaimrefundsundertheDirectDebitGuarantee(setoutontheDirectDebitform).
(b) IfyouaskustomakeapaymenttoanaccountatabankoutsidetheEEAandthepaymentisnotreceivedbythatbankbecauseofanerrorbyus,wewillrefundtheamountofthepaymentandreturnyourAccounttothepositionitwouldhavebeeninifthepaymenthadnotbeenmade.
13.3 General conditions for refunds
(a) Youmustnotifyusassoonasyouareawarethatatransactionmayhavebeenincorrectlyexecuted.
(b) Youmustprovideuswithanyinformationaboutthetransactionthatwereasonablyrequest,sothatwecaninvestigateandifnecessarytracethefunds.
14. Cheques
14.1 NochequebookisavailablewithanyAccount.
14.2 Chequesissuedpriorto19May2017:
(a) chequesdatedpriorto19May2017arevalidforsixmonthsfromthechequedate;and
(b) anychequesdatedonorafter19May2017willnotbeacceptedandthechequewillbereturnedunpaid.
14.3 ForpaymentsintoyourAccountbychequesfromotherinstitutionsseeCondition10.4(b).
15. Standing Orders/Direct Debits
TheuseofDirectDebitsorStandingOrdersinconnectionwithanAccountispermittedunlesstheAccountSpecificTermsandConditionsstateotherwise.YoumustallowusfiveBankingDaysfromthedatewereceiveyourinstructionstosetupanewDirectDebitorStandingOrderfromyourAccount.
16. Overdrafts
16.1 Anoverdraftmaybeavailableonrequestandwillbegrantedonlyifyousatisfyourcriteria.YouareresponsibleforcontactingusinadvancetoarrangeanoverdraftfacilityifyoubelievethatyourAccountislikelytobecomeoverdrawn.Individualtermsmaythenbeagreedbetweenusastothearrangedoverdraftlimitandduration.Anoverdraftagreedinadvanceisknownasanarrangedoverdraft.
16.2 Ifyoudonotcontactusinadvancebeforebecomingoverdrawn,orexceedingyourarrangedoverdraftlimit,wehavetheoptionofeitherrefusingtomakethepaymentorestablishinganunarrangedtemporaryoverdraft.Anunarrangedoverdraftwillusuallyincurhigherchargesthananarrangedoverdraft.
16.3 Alloverdrafts(whetherarrangedorunarranged)arerepayableondemand.
16.4 Unlesswehaveagreedotherwise,afeemaybeapplicableandinterestwillbechargedattheapplicablearrangedoverdraftrateontheoverdrawnbalanceontheAccountandchargedmonthly.Wewillgiveyouatleast14days’noticeofhowmuchinterestwewillchargeyou.
16.5 Wemay,atanytime,withdrawyourrighttooverdrawtheAccountand/orrequireyoutorepayorreducetheamountofyouroverdraft.
16.6 FulldetailsofcurrentchargesandinterestratesaresetoutintheRatesandChargesInformation.
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17. Fees and Charges
17.1 Wemaycharge,andyouwillbeliabletopay,anyfeesandchargesduefromtimetotimeasaresultoftheadministrationofyourAccount.ThesewillbedeductedfromthebalanceonyourAccount.AnyunpaidfeesorchargeswillbeadebtduefromyoutoCiti.
17.2 Detailsofourfeesandchargesfortheday-to-dayrunningofyourAccountwillbegivenatthetimeyouopenanAccount.Furthercopiesareavailableonrequest.
17.3 WemaydebityourAccountwithanyinterest,fees,chargesorothercosts,evenifthiscausesyoutogooverdrawn(orfurtheroverdrawn).
17.4 Wewilltellyouthefeesandchargesforanyotherserviceorproductbeforeweprovideyouwiththatserviceorproduct,andwhenyouask.
17.5 AnychangestofeesandchargeswillbenotifiedtoyouinaccordancewiththisAgreement.
17.6 Wemayreceiveremunerationandcommissionfrom,orsharechargeswith,otherGroupCompaniesorthirdpartiesinconnectionwithtransactionscarriedoutonyourbehalf.Detailsofsuchremunerationorsharingarrangementswillbemadeavailabletoyouonrequest.
17.7 LevelsoffeesandchargesareshownintheRatesandChargesInformation.Thisprovidesthefollowinginformation:
(a) currentaccountcharges;
(b) chargesforstandardaccountservices;
(c) arrangedoverdraftdebitinterestrates;
(d) arrangedoverdraftcharges;
(e) unarrangedoverdraftdebitinterestrates;
(f) unarrangedoverdraftcharges;and
(g) chargesforotherservicessuchascertainfundstransfersandtransactionsinvolvingforeigncurrency.
18. Statements
18.1 WewillmakeinformationaboutallamountsaddedtoortakenfromyourAccount(includingdetailsofanyinterestpayable,anychargesmadeandexchangeratesused)availabletoyouthroughCitiPhoneBankingand/orCitiOnline.Anysuchinformationweprovideyouwithorallywillalsobeavailableinwritingifyouaskus.
18.2 Additionally,wewillprovideyouwithinformationaboutallamountsaddedtoortakenfromyourAccount(includingdetailsofanyinterestpayable,anychargesmadeandexchangeratesused)onamonthlybasisinastatementinoneofthefollowingelectronicformsifyouareenrolledforE-Statements:
(a) byastatementtoviewthroughCitiOnline,inwhichcasewewillsendyouanemailtoadviseyouthatyourstatementisreadyforyoutoprintorsave;or
(b) byapasswordprotectedPDFstatementwhichwillbeemailedtoyou.
IfyouarenotenrolledforE-Statements,wewillprovidethestatementtoyouinpaperform.
18.3 AnyinformationwearerequiredtoprovidetoyouinaccordancewiththisCondition18canbeprovidedinBraille,largeprintoraudiouponrequest.
18.4 Youmustcarefullycheckalltransactioninformationandinformusassoonaspossibleifyoufindthatanyitemseemstobeinanywayincorrect.
18.5 IftheAccountisaJointAccount,wewillsendormakeavailablestatementstothefirst-namedJointAccountHolderonlyunlessthereisalegalreasonwehavetowritetoallAccountHolders.Forexample,wearerequiredtosendstatementsrelatingtoanoverdrafttoallAccountHoldersunlessyouhaveauthorisedusnottointheapplicationform.
18.6 Ifyouaskustoprovidecopystatementsatanytime,wewillchargeforthisinaccordancewithourRatesandChargesInformation.
19. Interest on credit balances
19.1 WhenyouopenanAccount,wewillgiveyouinformationontheinterestrateswhichapplytoyourAccount.YoucanfindoutaboutourcurrentinterestratesatanytimebycheckingourlatestRatesandChargesInformation,checkingourwebsite,orcallingCitiPhoneBanking.
19.2 UnlesswetellyouotherwiseinyourAccountSpecificTermsandConditions:
(a) interestwillbecalculateddailyontheclearedcreditbalance;
(b) interestonanyclearedcreditbalanceisappliedtotheAccountinarrears,andcompounded,monthlyonthedaywesendormakeavailableyourstatementtoyou(or,wherethisdoesnotfallonaBankingDay,thenextBankingDay)(the“interest payment date”).
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19.3 UnlessyourAccountisaTimeDepositaccount,aFixedRateBondoraRewardSaveraccount(inSterlingoraforeigncurrency),youcanchangeyourinterestpaymentdatebygivingusnoticeduringthecalendarmonthbeforethefirstmonthforwhichyouwouldlikeyournewinterestpaymentdatetochange,eitherinoneofourbranchesifyouhaveaCitigoldRelationship,orbyusingCitiPhoneBanking.Forexample,ifyourinterestpaymentdateisthe15thdayofthemonth,andyouwantedtochangeittothe2nddayofthemonthandthefirstmonthinwhichyouwantedthechangetotakeeffectwasJune,youwouldneedtoinstructustochangeyourinterestpaymentdatebytheendofMay.
20. Tax
20.1 UnlessCondition20.4applies,interestpaymentsarecalculatedgrossandpaidgross(withoutthedeductionofincometax).
20.2 TheamountoftaxyouneedtopayunderUKlawwilldependonyourindividualfinancialcircumstancesandmaychangeinfuture.IfyouhaveanyquestionsaboutyourtaxpositionasaresultofopeninganAccount,youshouldcontactyourindependenttaxadviserbeforeopeningtheAccount.
20.3 WhererequiredbyApplicableLaw,informationregardingyourAccountmaybereportedtotaxAuthoritiesintheUKorotherjurisdictions.
20.4 We,oranyofourGroupCompanies,orourortheirthirdpartyserviceproviders,maywithholdordeductanyWithholdingTaxfromanypaymenttoyou,ortoorfromanAccount,ifitisrequiredtobewithheldordeductedtocomplywithanyApplicableLaw.WewillpayanyWithholdingTaxtotherelevantAuthorityinatimelymanner.WewilltellyouaboutanyWithholdingTaxassoonasreasonablypracticable.Wewillnotreimburseyouforanyamountwithheldordeductedbyathirdpartythatformspartoftheglobalpaymentsysteminfrastructure.YouwillreimburseusifweoranyofourGroupCompaniesorourortheirthirdpartyserviceproviderspaysfromourortheirownfundsWithholdingTaxthatshouldhavebeen,butwasnot,withheldordeducted,plusanyinterestandpenaltiesonthatamount.WewillnotcontestanydemandmadebyanAuthorityforsuchpayment.
20.5 IMPORTANTTAXINFORMATION:IfyouareaUSpersonyoumustprovideuswithavalid,signedFormW-9.Ifyoudonotprovideuswithavalid,signedFormW-9within30daysfollowingourrequesttodoso,wemayterminatethisAgreementorcloseanAccountbygivingyounoticeinaccordancewithCondition26.1(b).
21. Foreign currency
21.1 IfyouuseaCitiDebitCardtomakepaymentsincurrenciesotherthanthecurrencyoftheAccount:
(a) theamountofthetransactionwillbeconvertedintoSterlingusingthereferenceexchangerateidentifiedinourRatesandChargesInformation(whichistheCardScheme’sexchangerateonthedateitprocessesthetransactionandapercentagecommissionwhichwesetontheamountofthepayment).Thisratemaynotbethesameastheratethatappliedonthedatethetransactionwasmade,ifthepaymentisprocessedbytheCardSchemeafterthatdate;and
(b) ifyourAccountisinacurrencyotherthanSterling,theSterlingamountwillthenbeconvertedbyusintothecurrencyoftheAccountusingthe“Citi UK”referenceexchangerateapplicableatthetime.YoucancontactCitiPhoneBankingforfulldetailsoftheactualratesusedtoconvertaforeigncurrencypayment(yourstatementsmaynotincludeafullbreakdownofthisinformation).
21.2 IfyouuseaCitiDebitCardorCitiATMCardtomakeATMwithdrawalsoutsideoftheUK(otherthanthroughaCiti-operatedATM)incurrenciesotherthanthecurrencyoftheAccount:
(a) theamountofthetransactionwillbeconvertedintoUSDollarsusingthereferenceexchangerateidentifiedinourRatesandChargesInformation(whichistheCardScheme’sexchangerateonthedateitprocessesthetransactionandapercentagecommissionwhichwesetontheamountofthepayment).Thisratemaynotbethesameastheratethatappliedonthedatethetransactionwasmade,ifthepaymentisprocessedbytheCardSchemeafterthatdate;and
(b) ifyourAccountisinacurrencyotherthanUSDollars,theUSDollaramountwillthenbeconvertedbyusintothecurrencyoftheAccountusingthe“Citi UK”referenceexchangerateapplicableatthetime.YoucancontactCitiPhoneBankingforfulldetailsoftheactualratesusedtoconvertaforeigncurrencypayment(yourstatementsmaynotincludeafullbreakdownofthisinformation).
21.3 IfyouuseaCitiDebitCardorCitiATMCardtomakewithdrawalsfromaCiti-operatedATMoutsideoftheUKincurrenciesotherthanthecurrencyoftheAccount,theamountofthetransactionwillbeconvertedbyusintoUSDollarsusingthe“Citi”referenceexchangerateonthedateweprocessthetransaction.IfyourAccountisinacurrencyotherthanUSDollars,wewillthenconverttheUSDollaramountintothecurrencyoftheAccountusingour“Citi UK”referenceexchangerateapplicableatthetime.YoucancontactCitiPhoneBankingforfulldetailsoftheactualratesusedtoconvertaforeigncurrencywithdrawalthroughaCiti-operatedATM(yourstatementsmaynotincludeafullbreakdownofthisinformation).
21.4 IfyouuseaCitiDebitCardorCitiATMCardtomakewithdrawalsthroughaCiti-operatedATMintheUKinacurrencyotherthanthecurrencyofyourAccount,theamountofthetransactionwillbeconvertedintoSterlingonthedatethatweprocessthetransaction.IfyourAccountisinacurrencyotherthanSterling,theSterlingamountwillthenbeconvertedbyusintothecurrencyoftheAccount.PleaserefertoourRatesandChargesInformationfordetailsofthereferenceexchangeratesthatweusefortheseconversions.
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21.5 IfyoumakeorreceiveanyotherpaymentinacurrencywhichisnotthecurrencyoftheAccountandwehavenotagreedaspecificconversionratewithyou,theamountofthepaymentwillbeconvertedbyusintothecurrencyoftheAccountatthe“Citi UK”referenceexchangerateatthetimeofthetransaction.
21.6 Youmaybeofferedachoiceofpaymentcurrencieswhenmakingpurchasesorwithdrawals.Ifyoudothis,thepaymentwillbechargedtoyourAccountinyourchosencurrency(andwewillonlyreceivedetailsoftheamountinthatcurrency).TheexchangeratesinthiscasearesetbymerchantsandATMoperatorsandnotbyCiti.PleasenotethatifyourchosencurrencyisdifferentfromthecurrencyofyourAccount,wewillconvertthisamountusingwhicheveroftheprocessessetoutinConditions21.1to21.5aboveappliestoyourparticularpaymentorwithdrawal.
21.7 Youcanfindoutaboutourexchangeratesatanytime(includingtheactualratesusedtoconvertanyforeigncurrencytransaction)bycallingCitiPhoneBankingonthenumbersetoutonyourmostrecentstatement.FeesandcommissionratesforforeigncurrencytransactionsaresetoutinourRatesandChargesInformation.
22. Payment Instruments
22.1 PaymentInstrumentscannotbeheldjointly.AseparatePaymentInstrumentwillbeissuedtoeachAccountHolderforJointAccounts.
22.2 WhereyouareprovidedwithaCitiDebitCardinrelationtoyourAccount,youmayuseittomakepurchasesfromretailersorsuppliersofserviceswhodisplaytheCardSchemelogo.
22.3 Wewillnotbeliableifanyretailer,supplierofservicesorcashmachinedoesnotacceptyourPaymentInstrument.
22.4 TherighttowithdrawcashissubjectnotonlytothelawsandregulationsoftheUKbutalsototheApplicableLawofthecountryinwhichthewithdrawalisrequested.
22.5 Youwillberesponsibleforanyfeeswhichanotherinstitutionmaychargeyoufortheuseoftheircashmachine.
22.6 YourPaymentInstrumentshouldnotbeusedforinternetgamblingtransactionsatanyinternetsiteregardlessoflocation.
22.7 WemaystoporsuspendtheuseofaPaymentInstrument,ifwereasonablyconsideritnecessary:
(i) toprotectthesecurityofthePaymentInstrument;or
(ii) becausewesuspectthattheremaybeunauthorisedorfraudulentuseofthePaymentInstrument;or
(iii) becausewereasonablybelievethatthereisasignificantlyincreasedriskthatyouwillbeunabletorepayyouroverdraft(ifyouhaveone).
22.8 IfwestoporsuspendtheuseofaPaymentInstrumentwehavegivenyou,suchasaCard,wemayrequireyoutoreturnittous.
22.9 UnlessApplicableLawpreventsusfromdoingso,wewillnotifyyouwhenwestoporsuspendaPaymentInstrument,andthereasonswearedoingso.Wherepossible,wewilldosobeforetakingthataction.YoucanalsocontactustofindoutwhywehavestoppedorsuspendedaPaymentInstrument.
23. Protecting your Account
23.1 YoumusttakereasonablecaretoensurethatyouandanyotherpersonwithauthorisedaccesstoyourAccountkeepallPaymentInstrumentssecure,andnotallowanyoneelsetousethem.
23.2 OnreceiptofaPINadviceslipyoumustmemoriseyourPINandthenimmediatelydestroyyourPINadviceslip.YoumustensurethatyourPINandotherSecurityDetailsarenotwrittendownorrecorded(forexampleonamobiletelephoneorotherelectronicdevice)inawaywhichcouldbeunderstoodorusedbysomeoneelse.Youmustfollowanysecurityproceduresweaskyoutowhenwegiveyou(oragreewithyou)aPaymentInstrument,suchassigningaCardassoonasitisreceived(ifithasasignaturestriponit).ACardmustonlybeusedbythepersonnamedonit.
23.3 YouandanyJointAccountHoldermustkeepanySecurityDetailssecretatalltimes.
23.4 YoumustcontactusassoonaspossibleviaCitiPhoneBankingafteryoufindoutorsuspectthatyourPaymentInstrumentislostorstolenorliabletomisuseorifyoususpectthatsomeoneelseknowsyourPIN,Accountpasswordsorothersecurityinformation,orifyoubelievetherehavebeenanyunauthorisedorincorrectlyexecutedtransactionsonyourAccount.Pleasecalluson0800005500(or+442075005500ifcallingfromabroad).IfyouareaCitigoldclientcalluson0800005600(or+442075005600ifcallingfromabroad).InsuchinstancesyoumustnotcontinuetousethePaymentInstrument.
23.5 WewillcancelyourPaymentInstrumentorblockyourAccountwhenyounotifyusoftheloss,theft,misappropriationorunauthoriseduse.
23.6 IntheeventthatyouloseyourPaymentInstrument,oritisstolenormisappropriated,youremainliableforanyuseofyourPaymentInstrument,andwearenotresponsibleforanyclaimforunauthorisedorincorrectlyexecutedtransactions,untilyouhavenotifiedusinaccordancewithCondition23.4.However:
(a) ifyouareaUKresident,youwillonlybeliableuptoamaximumof£35andifyouareanon-UKresidentyouwillonlybeliabletoamaximumof€50,fortransactionsbasedontheuseofthatPaymentInstrumentthatyoudidnotauthoriseyourself,regardlessofhowmanytransactionsthereareunless:
(i) itwouldnothavebeenreasonablypossibleforyoutodiscovertheloss,theftormisappropriationofyourPaymentInstrumentbeforethosetransactionsweremade;or
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(ii) weoroneofouragentsoremployees(orthoseofoursub-contractors)areresponsibleforthelossofyourPaymentInstrument,
inwhichcaseyouwillnotbeliableforanysuchamount;and
(b) unlessyouhaveactedfraudulently,youwillnotbeliableforanytransactionsonyourPaymentInstrumentoryourAccountbasedontheunauthoriseduseofthatPaymentInstrumentinthefollowingcases:
(i) wehavefailedatanytimetoprovidethemeansformakingthatnotification;
(ii) thePaymentInstrumenthasbeenusedtomakeapaymentremotely(forexample,onlineorbytelephone);or
(iii) wewererequiredtoauthenticateyoufortherelevanttransactions(s)inthewayrequiredbyApplicableLaw,butdidnot.
23.7 Itisimportantthatyouregularlycheckyourtransactionhistorytoensureanyunauthorisedorincorrectlyexecutedtransactionsareidentifiedandnotifiedtousattheearliestpossibleopportunity.
23.8 Yourremedyforanunauthorisedpaymentwilldependonwhetherornotyouraccountwasoverdrawnatthetimetheunauthorisedpaymentwastakenorifitwasincredit.Ifyouraccountwasincreditatthetimeoftheunauthorisedpaymentbutthepaymenttookitintooverdraft,eachelementofthepaymentwillbetreatedseparatelyforthesepurposes.
23.9 Inbothcases,ifyounotifyusthatapaymentwasnotauthorisedbyyou,wewillrefundtoyouraccounttheamountofthepaymentandanyfeesand/orinterestandchargesdirectlyincurredontheaccountasaresultofthepaymentorwhichwouldnothavebeenincurredorwouldhavebeenearnedontheaccounthadtheunauthorisedpaymentnotbeenmade.
23.10 Wewilldothis:
(a) ifyouraccountisoverdrawn,assoonaswearereasonablysatisfiedthatyouareentitledtotherefund;or
(b) ifyouraccountisincredit,bytheendofthenextBankingDayafterwebecomeawareoftheunauthorisedpayment.Beforewerefundyouraccount,weareentitledtocarryoutaninvestigationiftherearereasonablegroundsforustosuspectthatyouhaveactedfraudulently,orwecanshowthatyou’veacteddeliberatelyorhavebeenverycarelesswiththepersonalisedsecurityfeaturesofyourPaymentInstrumentoryourAccount.
23.11 Whereyoudisputeatransaction,wemayinvestigateyourclaimand,unlesswearereasonablysatisfiedthatyoudidauthorisethetransaction,wewillrefundtheamountofthepaymentandwhereapplicablerestoreyourAccounttothepositionitwouldhavebeeninhadthedisputedtransactionnottakenplace.Wewillconductanyinvestigationasquicklyaspossibleandmayaskyoutoreasonablyassistinthatinvestigation.Ifwerefundtheamountofthepaymenttoyouandfollowinganinvestigationwedeterminethatthecircumstancesin23.12or23.13apply,wewillreversetherefund.Wewillnotifyyoubeforewedothis.
23.12 Wewillnotrefundyouinanycircumstancesif:
(a) youauthorisedthetransaction;
(b) someoneelseusedyourPaymentInstrumentoryourAccountwithyouragreement;or
(c) youhaveactedfraudulently.
23.13 Exceptwhereyouraccountisinoverdraft,wewillalsonotrefundyouif:
(a) someoneelseusedyourPIN,Accountpasswordsorothersecurityinformationwithyouragreement;
(b) youhavedeliberatelyorverycarelesslyfailedtokeepthepersonalisedsecurityfeaturesofyourPaymentInstrumentoryourAccountsafe;or
(c) youfailedtotellusthetransactionwasunauthorisedwithin13monthsofthedateonwhichthetransactionoccurredoroughttohaveoccurred,unlesswehavefailedtomakeavailableinformationonthetransactionasrequiredbyApplicableLaw.
23.14 IfyourCitiCardexpires,orisreportedaslostorstolenorsubjecttomisuse,wemay(atourdiscretion)provideyouwithanewCitiCard.
23.15 Whereyouhaveactedfraudulentlyyouwillbeliableforalllossesincurred,includinganylosseswesuffer.
23.16 ExamplesofwhereyoumayhaveacteddeliberatelyorverycarelesslyfailedtokeepthepersonalisedsecurityfeaturesofyourPaymentInstrumentoryourAccountsafeinclude:(i)ifyoudonotkeepyourPINsafe;(ii)ifyoukeepyourPINwithyourCitiCard;or(iii)ifyoudonottellusquicklyonceyoubecomeawareofanyunauthoriseduseofyourCitiCard.
23.17 IfyourPaymentInstrumentisfoundorrecoveredafteritwasreportedlostorstolenyoumustnotuseitandyoumustsecurelydestroysuchitems.
23.18 IfwesuspectthataPaymentInstrumentislost,stolenorliabletomisusethenwemaygiveinformationtothepolice.Youmustco-operatewithusandthepolicetohelprecoverthePaymentInstrumentandpreventanylosses.
24. Monitoring and recording
Toensurethatyourinstructionsarecarriedoutaccurately,tohelpcontinuallyimprovetheserviceandintheinterestsofsecurity,wemaymonitorand/orrecordtelephoneandvideoconferencecallswithyou.IntheinterestofsecuritywemayuseCCTVrecordingequipmentinandaroundourpremises.Allrecordingsareoursoleproperty.
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25. Set-Off
25.1 WemayapplyanycreditbalanceonanyAccountyoumaintainwithus(whetherasasoleAccountHolderorJointAccountHolder)toreduceorrepayanymoneyyouowetousonanyotherAccountsyouholdwithusinthesamename(s)(whetherasasoleAccountHolderorJointAccountHolder).Wewillonlyeverdothisifthemoneyyouoweisimmediatelyrepayableorifweneedittopaytaxonyourbehalf.Wearenotobligedtoexercisethisrightbutwillnotifyyouatleast14daysbeforeweproposetodoso.
25.2 Wemay,atourdiscretion,makeuseofclearedfundsinanyotherAccountatanytimeheldbyyouwithustoavoidtheAvailableBalancebeingexceeded.Inthesecircumstances,wewillmakereasonableeffortstocontactyoutoinformyouofthis.However,wewillnotbeliableforanyconsequencesofnotusingclearedfundsinanotherAccount.
26. Closing and converting your Account
26.1 Closure by us
(a) WecancloseyourAccountimmediatelybygivingyounotice(unlesswearenotpermittedtonotifyyou)if:
(i) youareinrepeatedorseriousbreachofthisAgreement;
(ii) wereasonablysuspectthatyouhavegivenusfalseinformation;
(iii) wereasonablysuspectthatyourAccountisbeingusedforanillegalpurpose;
(iv) youbehaveinanabusiveorthreateningmannertowardsourstaff;
(v) wereasonablybelieveyouhavemovedfromtheUnitedKingdom;
(vi) wereasonablydetermineyouwerenotorarenolongereligibletoholdyourAccount(forexampleifyouareusingapersonalAccountforpurposesconnectedwithabusiness);
(vii) weneedtocloseyourAccountinordertocomplywithApplicableLaw;
(viii) apetitionforbankruptcyispresentedagainstyou;or
(ix) ourAgreementwithyouiscancelledorterminated.
(b) WecancloseyourAccountatanytimebygivingyounotlessthantwomonths’personalnotice.Intheeventofsuchclosurewewillreturnanyamountweoweyouatyourregisteredaddress,afterdeductionofanyWithholdingTax,interest,chargesandfeesdueorfundsrequiredtobemadebyApplicableLaw.TheAccountwillthenbeclosedwithoutanyfurthercontactwithyou.
(c) WhereweprovideyouwithafixedinterestperiodonyourAccountandweprovideyouwithtwomonths’personalnoticethatwearegoingtocloseyourAccountunderCondition26.1(b),wewillnotcloseyourAccountuntiltheexpiryofthatfixedinterestperiod.
(d) Ifwediscontinueaproductthatyouhavewithus,wemaycloseyourAccountbygivingyoutwomonths’personalnotice.Ifwedothiswewillofferyouasuitablealternativeaccountifthereisoneand,ifyoudonotgiveusinstructionstothecontrary,wewilltransferthefundstothataccountwhenwecloseyourAccount.
26.2 Closure by you
(a) YoumaycloseyourAccountforanyreasonwithoutcharge,andwewillrepaytoyouanyexistingcreditbalancesonyourAccountatthedateofclosure,providedthat:
(i) youinformusbygivingatleast10BankingDays’noticeinwritingthatyouwishtocloseyourAccount;
(ii) youdestroyallchequesandPaymentInstrumentsissuedtoyou;
(iii) yourepayanymoneyyouowetousincludingtheamountofanycardtransactionsorotherpaymentinstructionsyouhavemadeandanychargesorinterestincurredwhichwehavenottakenoutofyourAccount;and
(iv) theAccountSpecificTermsandConditionsofyourAccountpermityoutodoso.
(b) AfterreceivingnoticetoclosetheAccount,wewillcancelanyStandingOrdersandDirectDebitinstructionsonyourAccount.Itisyourresponsibilitytoinformthepayees.WewillnotbeliabletoyouoranythirdpartyforanylossesarisingfromcancellinganyStandingOrderorDirectDebitinsuchcircumstances.
26.3 General
IfyouhavepaidafeeforyourAccountorforanypaymentserviceinadvance,wewillrefundanyunusedpartofthatfeeonterminationforanyreason.
26.4 WherethisAgreementterminates,anyloansmadetoyouundertheCreditFacilityTermsandConditionswillbecomerepayableinaccordancewiththoseCreditFacilityTermsandConditions.
27. Account requirements
27.1 YouacknowledgethatyouaresolelyresponsibleforobtainingappropriateindependenttaxadviceregardinganytransactionsthatyouenterintorelatingtotheAccount.NothinginthisAgreementconstitutesadvicerelatingtotax.
27.2 YoumustuseyourAccountforpersonaluseonly.
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27.3 IfyouliveoutsidetheUKandwehaveagreedyoucanstillholdanAccountwithusyoushouldensurethathavinganAccountcomplieswithanyotherApplicableLaworruleswhichapplywhereyoulive,includinganytax,foreignexchangeorcapitalcontrols,andforallpayment,reportingorfilingrequirementsthatmayapplyasaresultofyourcountryofcitizenship,domicileorresidence.
27.4 Youmustprovideuswithsuchinformationaswemayreasonablyrequirefromtimetotime,andmustupdatethatinformationaswereasonablyrequirefromtimetotime,toenableusoranyofourGroupCompaniestocomplywithanyApplicableLaw.IfyoudonotpromptlyrespondtoourrequestsforinformationthenwemayblockyourAccountorimmediatelycloseyourAccount.
27.5 Youmustcontactusimmediatelyoratthelatestwithin30daysifatanytimeinthefuturethereisanimportantchangetoinformationyouhavepreviouslyprovidedtous,orifyoubecomeaUSperson(thisdoesnotapplyifyouhavealreadyinformedusthatyouwereaUSpersonwhenyouopenedyourAccount).IfyoudobecomeaUSperson,youmustcompleteandreturntousassoonasreasonablypossibleanyrelevantUStaxorwaiverdocumentationthatmayapplytoyouandthatwemayrequestfromtimetotime.
27.6 Exceptwherewehavebeennegligentorfraudulentorinwilfuldefault,weshallhavenoresponsibilitytoyouifanyinformationweholdaboutyouisorbecomesinaccurateorincomplete.
28. Online service
28.1 TheCitiOnlineService(the“Service”),allowsyoutogiveuselectronicinstructionsbyusingyourcomputerandCitiOnlineUserIDandPassword.TheactivitiesthatcanbeperformedviatheServicearesetoutintheCitiOnlineUserGuide,availableatwww.citibank.co.uk.
28.2 IfyouwanttousetheServiceyoumusthave:
(a) aCard;
(b) acomputerwithaccesstotheinternet;
(c) abrowserthatsupports128bitencryption;and
(d) amobilephonetoreceiveaone-timepasswordviaSMSasavalidationstepwhenyouusetheService.
28.3 Youwillberesponsibleforthecostsofusingthetelephoneserviceand/orthechargesmadebyanyinternetserviceprovider.
28.4 YouunderstandthatyourCitiOnlineUserIDandPasswordarePaymentInstruments.
29. Assignment
29.1 WemaytransferanyoftherightsorbenefitandyourliabilityunderthisAgreementtoanyotherperson.
29.2 Wemay,ifthetransferdoesnotaffecttheservicesweprovidetoyouinanimportantway:
(a)arrangeatanytimeforanyotherpersontocarryoutourdutiesunderthisAgreement;or
(b) ifwereasonablyconsideritnecessarytocomplywithanyApplicableLaw,totransferourdutiestoanotherGroupCompany.
Ifwedoso,wewillnotifyyouandthetransferwilltakeeffect14days(oralaterdateifwestatethisinthenotice)aftersuchnotificationunlessyounotifyusofyourobjectioninwritingwithin14days.Oncethetransferhastakeneffect,weshallnolongerhaveanyobligationstoyouregardingthisAgreement.
29.3 YoumaynottransferyourrightsorliabilitiesunderthisAgreementtoanyotherperson.
30. Making changes to this Agreement
30.1 Changes to interest rates
(a) Wewillnotchangeafixedratefortheperiodthatwehaveagreedtofixit.
(b) Wewillchangeatrackerrateautomaticallyinlinewithchangestothereferenceratethatittracks.(A“reference rate”isaratewhichisnotsetbyusandispubliclyavailablesothatyoucanfindoutwhatitisandcheckitindependently.ExamplesaretheBankofEnglandBaseRateandaratewhichisbasedonabasketofratesofferedbyotherbanksorlenders).
(c) WherewechangeatrackerrateunderthisCondition30.1,wewill:
(i) makethechangeseitherimmediatelyafterthereferenceratehaschanged,orwithinasetnumberofdays,oronaparticulardayinthemonth,forexamplethefirstBankingDayofthefollowingmonthandwewilltellyouthisandidentifythereferencerateintheAccountSpecificTermsandConditionsfortheAccount;and
(ii) whentheratechanges,makethenewrateavailableonourwebsiteandthroughCitiPhoneBankingandCitiOnlinewithinthreeBankingDaysofthechange.
(d) Ifyouhaveaninterestratethatisnotafixedrateoratrackerrate,wemaychangethatrateasaresultofanyactualoranticipatedchangesto:
(i) anyrecommendation,ruling,requirementordecisionofanycourt,ombudsman,regulatororsimilarbody(a“regulatory requirement”);
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(ii) thebaseratesetbyanyCentralBank(suchastheBankofEngland)wherethishasanimpactonthecosttousofoperatingorprovidingyourAccount;or
(iii) thecostswereasonablyincurinoperatingorprovidingyourAccount(includingfundingcostsifrelevant).
(e) WemayalsochangeaninterestrateotherthanafixedrateoratrackerrateforavalidreasonthatisnotsetoutinthisCondition30.1.
(f) Wherewemakeachangetocomplywitharegulatoryrequirement,thechangewillbetoreflectafairproportionofthecostofcomplianceonourbankingbusiness,asreasonablyestimatedbyus.Otherchangeswillrespondproportionatelytochangesinourcosts.Wewillnotchangeaninterestrateandourchargestocoverthesamecosttwice.
(g) Changestointerestratesotherthanfixedortrackerratesmaybemadewithoutnoticeifthechangeisfavourabletoyou.WewillupdatetheinformationheldwithCitiPhoneBankingandonourwebsitewithinthreeBankingDaysofthechanges.WewillalsosendyouacopyofthenewRatesandChargesInformationortellyoupersonallybyaseparatewrittennoticewithin30days.Otherwise,wewillgiveyouatleasttwomonths’personalnoticeofchangestoaninterestrate.
30.2 Changes to exchange rates
(a) Unlesswehaveagreedafixedratewithyouforaparticulartransaction,theexchangerateusedtoconvertforeigncurrencypaymentsintooroutofyourAccountwillbethereferenceexchangeratethatwehavetoldyouwillapply(orwillbeatamarginaboveorbelowthatrateifwehavetoldyouthatisthecase).Wemayapplychangestothereferenceexchangerateimmediatelyandwithoutnotice.
(b) Ifthereferenceexchangerateusedinforeigncurrencypaymentsissetbyus,wecanchangethatreferenceexchangerateatanytime.
30.3 Changes to other terms
(a) UnlessweagreeotherwiseintheAccountSpecificTermsandConditionsforanAccount,wemaychangeanyoftheGeneralTermsandConditionsorAccountSpecificTermsandConditions,includingintroducingnewterms,foranyofthefollowingreasons:
(i) wherewereasonablyconsideritwillmakethetermsandconditionseasiertounderstandorfairertoyouorthechangewouldnotbetoyourdisadvantage;
(ii) toreflectanychangesinthecostofprovidingourservicestoyou(wherethechangemadewillreflectthechangeincoststous)(butwewillnotrecoverthesamecosttwice,forexamplebychanginganinterestrateaswell);
(iii) totakeaccountofaregulatoryrequirement;
(iv) becauseofchangestoApplicableLaw,codesofpracticeorthewayinwhichweareregulated;
(v) whereweconsideritnecessarytomakereasonablechangestothewaywelookafteryourAccountorprovideservicestoyouasaresultofchangesin:
(1) technology;
(2) thestructureoftheGroupCompanies;or
(3) theservicesthatweprovideunderthisAgreement,
andthechangewouldnotbetoyourdisadvantage.
(b) Wemaychangeourfeesandchargesorintroduceanewfeeorchargeifthereisachangein(orwereasonablyexpectthattherewillbeachangein):
(i) thecostsweincurincarryingouttheactivityforwhichthefeeorchargeisorwillbemade;or
(ii) regulatoryrequirements.
Anychangeornewfeeorchargewillbeafairproportion,asreasonablyestimatedbyus,oftheimpactoftheunderlyingchangeonthecostsweincurinourbankingbusiness.
(c) WemayalsochangeourfeesandchargesforavalidreasonwhichisnotsetoutinthisCondition30.
(d) AslongasyouareabletoendthisAgreementwithoutcharge(orweagreetowaiveanychargethatwouldotherwiseapply),wemaychangeaninterestrateonanoverdraftforanyreasonnotlistedabove.
(e) AslongasyouareabletoendthisAgreementwithoutcharge(orweagreetowaiveanychargethatwouldotherwiseapply),wemaychangeanyofourotherterms(includingtheinterestratewepayyou,theamountbywhichatrackerratediffersfromareferencerate(the“margin”),andourcharges)foranyreasonnotlistedabove,butwewillnotchangeafixedrateonanAccount(includinganyfixedbonusrateorfixedmargin)foraslongaswehaveagreedtokeepitfixed.
30.4 Notifying you of changes to this Agreement
(a) Exceptforchangestointerestratesorexchangeratesthatwecanmakewithoutnotice(seeConditions30.1and30.2),wewillgiveyoupersonalnoticeofchangesatleasttwomonthsinadvanceofsuchchangebeingmade.
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(b) Ifwearerequiredtomakechangesthatresultfromaregulatoryrequirement,orfromchangestoApplicableLaw,codesofpracticeorthewayinwhichweareregulated,andweareunabletogiveyoutwomonths’noticeofthechanges,wewillprovideyouwithpersonalnoticeinadvanceofthechangeasearlyaspossible.
(c) Whenwetellyouaboutachangewewilltellyouthedateitcomesintoeffect.Aslongasnoticeofachangeisgiventoyouatthemostrecentaddresswehaveforyou,youwillbetreatedasacceptingthechangeonthatdateunless,beforethen,youtellusthatyouwanttoterminateyourAgreementwithusandnotacceptthechange.WewillnotmakeanyterminationchargeifyouterminateyourAgreementinthiscase.
30.5 Changes for specific regulatory requirements
SomeofthetermsofthisAgreementreflectourunderstandingofregulatoryrequirementsthathavenotbeenpublishedorarestillindraftformwhenthisdocumentisprinted.Ifwefindthatanytermisinconsistentwitharegulatoryrequirementwhichispublishedoramendedafterthisdocumentisprinted,wewillnotrelyonthattermbutwilltreatitasifitdidreflecttherelevantregulatoryrequirement.Ifweneedtomakeoperationalchangesbeforewecanfullycomplywiththenewregulatoryrequirement,wewillmakethosechangesassoonasreasonablypracticable.Wewillupdateourtermsandconditionstoreflectthenewregulatoryrequirementwhentheyarenextrepublished.
31. Liability
31.1 WewillnotbeliabletoyouforanyfailuretoperformourobligationsunderthisAgreementduetoanyabnormalandunforeseeableeventoutsideourcontrolwheretheconsequenceswouldhavebeenunavoidabledespitealloureffortstothecontrary.
31.2 WewillnotbeliabletoyouforanyfailuretoperformourobligationsunderthisAgreementwhereperformanceofthatobligationwouldhaveputusinbreachofApplicableLaw.
31.3 Wewillnotbeliabletoyouinanycircumstancesfor:
(a) lossofbusiness,lossofgoodwill,lossofopportunity,lossofprofit;or
(b) anylosstoyouthatwecouldnotreasonablyhaveanticipatedwhenyougaveusaninstructionunderthisAgreement.
31.4 NothinginthisAgreementwillexcludeorlimitanyliabilitywehaveasaresultofactingfraudulentlyornegligentlyoranylegaldutyorliabilitywemayhavetoyouoranyliabilitythatwearenotallowedbylawtoexclude.
32. Your information
32.1 Youexplicitlyconsenttousaccessing,processing,andretaininganyinformationyouprovidetous,forthepurposesofprovidingpaymentservicestoyou.Thisdoesnotaffectourrespectiverightsandobligationsunderdataprotectionlegislation.Youmaywithdrawthisconsentbyclosingyouraccount.Ifyouwithdrawconsentinthisway,wewillceaseusingyourdataforthispurpose,butmaycontinuetoprocessyourdataforotherpurposeswherewehaveotherlawfulgroundstodoso,suchaswherewearelegallyrequiredtokeeprecordsoftransactions.
32.2 FORINFORMATIONEXPLAININGHOWCITICOLLECTSANDUSESPERSONALINFORMATION,PLEASESEEOURCONSUMERBANKINGPRIVACYSTATEMENTWHICHYOUCANVIEWAT:citibank.co.uk/privacy
32.3 Youhavetherightofaccesstoyourpersonalrecordsheldbycreditandfraudagencies.PleasecontactCitiPhoneon0800005500ifyouwouldlikedetailsoftheagenciesweuse.Thesesourcesmayvarydependingonthedifferenttypesoftransaction.
32.4 TheinformationreferredtoinCondition32.2abovemayrelatetoyou,asourindividualcustomer,ortootherindividualswhosepersonalinformationyou(orsomeoneonyourbehalf)mayprovidetousinconnectionwithyourAccountsorourrelationship.BeforeprovidinguswithinformationaboutsuchotherindividualsyoumustnotifythemoftheConsumerBankPrivacyStatementandwhererequired,obtaintheirconsenttotheuseandotherprocessingoftheirpersonalinformation.
33. General
33.1 Othertaxesorcostsmayexistthatarenotchargedbyusorpaidthroughus.
33.2 ThisAgreementisinEnglish.WewillcommunicateinformationornoticesunderthisAgreementinEnglish.
33.3 ThisAgreementwillbegovernedbythelawsofEnglandandWales.AnydisputewhicharisesinrelationtothisAgreementshallbedealtwithbythecourtsofEnglandandWalesoranyothercourtintheUnitedKingdomwhichisabletohearthecaseunlessyouresideinanothercountryintheEEA,inwhichcasethesecourtswillhavenon-exclusivejurisdiction(whichmeansthatadisputemaybeheardinthecourtsofthecountryoftheEEAinwhichyoulive).
33.4 YoucanaskusatanytimeforacopyoftheseGeneralTermsandConditions,anyAccountSpecificTermsandConditionsandanyleafletsthatshowourratesandchargesorothercontractualinformation.
34. About us
34.1 Citiprovidesbankingservices,creditandotherfinancialservicestocustomers.
34.2 OurUKbranchaddressisCitigroupCentre,CanadaSquare,CanaryWharf,LondonE145LB.
34.3 OurVATnumberis429625629.
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35. How we are regulated
35.1 CitibankEuropeplcisauthorisedbytheCentralBankofIrelandunderreferenceC26553andbythePrudentialRegulationAuthority.ItissubjecttosupervisionbytheCentralBankofIreland,andsubjecttolimitedregulationbytheFinancialConductAuthorityandthePrudentialRegulationAuthority.DetailsabouttheextentofourauthorisationandregulationbythePrudentialRegulationAuthority,andregulationbytheFinancialConductAuthorityareavailablefromusonrequest.CitibankEuropeplc,UKBranchisregisteredasabranch(registrationnumberFC032763)intheregisterofcompaniesforEnglandandWales.ItsUKregisteredaddressisCitigroupCentre,CanadaSquare,CanaryWharf,London,E145LB.
36. Complaints procedure
36.1 IfyouareunhappywithanyaspectoftheservicesprovidedunderthisAgreement,wehaveproceduresinplacetodealwithyourconcernseffectively.Youshouldbringyourcomplainttoourattentionbycontactingus.Wewillaimtodealwithanycomplaintspromptlyandfairly.Acopyofourcomplaintsprocedureisavailableonrequest.
36.2 Ifyouremainunhappyafteryouhavegivenusthechancetoputthingsright,youhavetherighttocomplaindirecttotherelevantOmbudsmanandtoaskhimtoinvestigateyourcomplaint.WewillprovideyouwithanexplanatoryleafletrelatingtotherelevantOmbudsman.
36.3 ForUKcustomerstherelevantOmbudsmanwillbe:
TheFinancialOmbudsmanServiceExchangeTowerLondonE149SRUnitedKingdom
Tel:+442079641000Email:complaint.info@financial-ombudsman.org.ukwww.financial-ombudsman.org.uk
36.4 CustomersnotresidentintheUKmayapplytotheUKFinancialOmbudsmanService(asabove)whomayacceptyourcomplaintorreferyoutotheIrishFinancialServicesOmbudsman.ContactdetailsfortheIrishOmbudsmanare:
TheFinancialServicesOmbudsman3rdFloorLincolnHouseLincolnPlaceDublin2,D02VH29Ireland
Tel:+35316620899Email:[email protected]
YoumayalsoapplytotheIrishFinancialServicesOmbudsmandirectlyinstead.
36.5 DetailsofthosewhoareeligiblecomplainantscanbeobtainedfromtherelevantOmbudsman
37. Deposit protection
TheIrishDepositGuaranteeSchemeandInvestorCompensationScheme(the“Schemes”)providecompensationincertaininstanceswhereCitibankEuropeplc,UKBranchisunable,orlikelytobeunable,tosatisfyprotectedclaimsagainstus.Insuchcircumstances,theSchemesmayprovidecompensationforclaimsrelatingtovariousservicesprovidedbyCitibankEuropeplc,UKBranchsuchasdeposittakingandinvestmentbusiness.However,theSchemesaregovernedbyspecificrulesoncompensationwhichdetermineyoureligibility,thecircumstancesinwhichcompensationwillbeavailabletoyou,andthelimitsoncompensationpayabletoyou.AnyrecoveryundertheSchemesisthereforesubjecttoyourspecificcircumstances,thenatureofyourclaimandthespecificrulesoftheSchemes.
ClaimsundertheIrishDepositGuaranteeSchemeinrelationtodepositsaresubjecttomaximumlimitsoncompensationof€100,000.WewillseparatelyprovideyouwithdetailsontheDepositGuaranteeScheme.
CitibankEuropeplcisauthorisedbytheCentralBankofIrelandandbythePrudentialRegulationAuthority.ItissubjecttosupervisionbytheCentralBankofIreland,andsubjecttolimitedregulationbytheFinancialConductAuthorityandthePrudentialRegulationAuthority.DetailsabouttheextentofourauthorisationandregulationbythePrudentialRegulationAuthority,andregulationbytheFinancialConductAuthorityareavailablefromusonrequest.CitibankEuropeplc,UKBranchisregisteredasabranch(registrationnumberFC032763)intheregisterofcompaniesforEnglandandWales.TheregisteredaddressintheUKisCitigroupCentre,CanadaSquare,CanaryWharf,LondonE145LB.CitibankEuropeplcisregisteredinIrelandwithnumber132781,withitsregisteredofficeat1NorthWallQuay,Dublin1.CitibankEuropeplcisregulatedbytheCentralBankofIreland.UltimatelyownedbyCitigroupInc.,NewYork,USA.©CitibankN.A.2018.CITI,CITIandArcDesignareregisteredservicemarksofCitigroupInc.Callsmaybemonitoredorrecordedfortrainingandservicequalitypurposes.
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