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General Training Reading Practice Test #1
Time: 1 hour
INSTRUCTIONS TO CANDIDATES
Read the instructions for each part of the paper carefully.
Answer all the questions.
Write your answers on the answer sheet. Use a pencil.
You must complete the answer sheet within the time limit (one
hour only).
INFORMATION FOR CANDIDATES
There are 40 questions on this question paper.
Each question carries one mark.
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SECTION 1 Questions 1 -13
Read the advertisements below and answer Questions 1-6
Experienced Waiting staff
Shangri-la Eating House is expanding and looking for passionate
and dedicated waiting staff to join
our service team. Desired skills and experience:
Experience in fast paced environment
Excellent English and Mandarin language skills
Certificate 4 in Hospitality Must be available to work Thursday
to Saturday evenings. Current drivers license desirable but not
essential Forward a cover letter and CV to
[email protected]
Experienced Store Manager Full Time Role
Immediate Start Needed
40 hours per week Grocery store based in Melbournes CBD requires
experienced Store Manager. Daily duties will include but not be
limited to:
Monitoring daily operations
Opening and closing the store
Hiring and assigning staff
Conducting training
Completing stock take and control
Please send CV and cover letter to
[email protected]
Data Entry/Admin position
Short term project, 2-4 weeks in eastern suburbs, Melbourne.
Admin/Data Entry, $26.58 - $29.76
per hour.
You MUST be available to work within the range of hours 8am
midnight.
Call (03) 9745 8390 or email Dan Oliphante
([email protected])
Community Volunteer Visitor
with IT skills (Heidelberg)
Are you looking to give back to the
community? At North-East Care we think
about aged care a little differently. We
believe that older people can still lead
meaningful lives. You will be teaching the
basics of ipad use to our older clients.
This volunteering role is on a short term
basis, possibly 10 weeks.
For more information please email
[email protected]
2nd Chef (Hospitality)
Central Highlands Food is looking for a 2nd Chef to join our
team producing local, seasonal, fresh food for our busy restaurant
and catering business in Ballarat.
Primarily weekday shifts; occasional weekend functions
Award rates, penalty rates
Must be able to self-manage
Nanny wanted
For 2-year-old and 4-year-old brothers.
Single father, professional, Kew, 5 days
a week.
Some flexibility possible with hours.
Drivers licence and excellent references
essential.
Knowledge of French language and
cooking skills desirable but not essential.
Call 0499 752 300
A B
C D
A
E F
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Questions 1 6
Look at the six job advertisements, A-F, on page 2.
For which advertisements are the following statements true?
Write the correct letter, A-F, in boxes 1-6 on your answer
sheet.
NB You may use any letter more than once.
1 Which TWO jobs are in restaurants?
2 Which advertisement is for someone to look after children?
3 Which TWO jobs would be suitable for a person who does not
need long-
term work?
4 For which job is a drivers licence essential?
5 Which job involves supervising other staff?
6 For which TWO jobs would another language be useful?
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Read the text below and answer Questions 7 - 13
BURGOYNE CITY COUNCIL
News
Truck Curfew information sessions Wednesday 5, 19 August,
Saturday 29 August | 7PM 9PM Information sessions will be held
throughout August to convey information from VicRoads about plans
to reduce heavy vehicle traffic (10pm 6am) on major roads,
including High St. See Council Home page for more details. All
information sessions will be conducted in Council chambers.
Central Park Community Reference Group In order to provide a
formal mechanism for Council to consult with key stakeholders on
the use, maintenance and development of Central Park, a community
reference group is being established. Email expressions of interest
to [email protected]
Request for inclusion in 2016 Community Calendar Submit your
community groups event for publishing in the 2016 Community
Calendar. If your community group is based in Burgoyne and has a
special event in 2016, you should include it in the calendar.
Submissions must be made on the official form by 28 August. Email
Ozlem Adakale at [email protected]
Burgoyne Banner July-August The latest edition of the Burgoyne
Banner should have arrived last week in your mail boxes. The
July-August Banner is also available online, containing a variety
of articles on what we are doing and what activities you can get
involved in, including highlights of last months Burgoyne Day
celebrations, the budget 2015-2016, and Building a Better Burgoyne.
Find back copies from the last 12 months by visiting the Banner
page.
Whats on
The Helping Homes Foundation Monthly Morning Coffee First Monday
of the month | 10:00AM 2:00PM The Helping Homes Foundation,
situated at 11 Cohen St, Battersby West, provides short term
residential accommodation for patients and their carers coming from
rural areas to city hospitals for serious or urgent treatment. The
Helping Homes Foundation is a not-for-profit organisation. Each
month the home holds a morning tea. Learn more about the Helping
Homes Foundation. Donations very welcome.
Battersby North Uniting Church Preschool Music Every Tuesday |
10:00AM 11:00AM
Music session for preschool aged children. Children must be
accompanied by a parent or carer. Parents are encouraged to
participate. $6.00 per session/per child. Concession rates
available. Refreshments are offered at the end of every session.
All sessions will be conducted in the church hall, 25 Bond St,
Battersby.
Spring Fair, Anglemont Village Sat 29 Aug | 11:00AM 4:00PM
Experience all the excitement and friendly atmosphere of the annual
Anglemont Village Spring Fair! No booking required and all welcome!
Enjoy a fun-filled day out with a variety of attractions including
an animal farm, jumping castle, abseiling wall, inflatable shark
slide, live music, sausage sizzle, roving balloonist and much
more!
mailto:[email protected]:[email protected]
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Questions 7 13
Complete the sentences below.
Choose NO MORE THAN THREE WORDS AND/OR NUMBERS from the text
for
each answer.
Write your answers in boxes 7-13 on your answer sheet.
7 The council plans to stop trucks using main roads between the
hours of ...
and
8 The deadline for submitting your event for the 2016 calendar
is
9 You can read the Burgoyne Banner that was delivered to your
home or read it
10 You must live in to use the services of the Helping Homes
Foundation.
11 During the preschool music session, a childs must be
present.
12 A fair is held every in Anglemont.
13 To attend the fair, it is not necessary to have a
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SECTION 2 Questions 14 27
Read the text below and answer Questions 14-19
SUMMARY OF UNIVERSITY TELEPHONE SERVICES
The Office of Information Technology (OIT) provides telephone
services required by the campus. We are open Monday through Friday
from 8:00 a.m. to 12:00 noon and 1:00 to 5:00 p.m. Refer to the
following list of extension numbers for specific OIT services.
General enquiries 5123
Telephone repair 5321 In many instances, the trouble can be
quickly resolved by phone. However, if we are unable to resolve the
problem remotely, we will dispatch a technician to your location
within one working day. We will determine the cause of the problem
and correct it within two working days from receiving your call.
Voicemail options 5444 OITs telephone and voicemail systems offer
many different options for different uses. Detailed information can
be found in our training guides. For a hard copy of this guide,
please call 5444. Telephone & Voicemail Training Classes 5222
OIT offers free hands-on telephone and voicemail training classes.
Telephone classes are offered the 2nd Friday of every month from
9:00 10:30 a.m. Classes are held on campus in Building 593 Physical
Sciences. For more information or to register, call 5222.
Requesting Telephone Installations 5344 Requests for a new
installation must be authorised by the Head of Department and
submitted on the OIT Service Request Form. For more information,
please call 5344. Conference Calling Services 5345 The campus
telephone system includes conference call facilities. You may place
a conference call from any campus telephone. Conference calls are
an economical way to meet with people, both on and off campus.
Portable Conference Telephone Units can be rented for $10 per day.
Call 5345 to reserve a unit or for help with organising a
conference call. Campus Directory Assistance 5011 The campus
operator switchboard is staffed Monday through Friday from 8:00
a.m. to 5:00 p.m. Pacific Time. The main campus telephone number is
(959) 874-5011. Make sure you have the full name and/or department
of the person you want to reach. Campus operators can give you a
number but will not connect calls for on-campus users. A
call-controller is available when the switchboard is closed to
assist callers with some frequently-called numbers. Billing 5346
OIT encourages departments to review billing statements online
through the WebPortal. Paper billing was discontinued in January
2015. Call 5346 for answers to billing questions. This includes
information about charges related to TIMED CALLS, TRANSFERRED
CHARGE CALLS, INTERNATIONAL CALLS, and which calls are FREE CALLS.
Emergency 5555 Campus security is available 24/7. Inform the
operator which emergency service is required.
DIAL EXTENSION
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Questions 14 19
Answer the questions below.
Write the correct extension numbers to dial in boxes 14 19 on
your answer sheet.
NB You may use any number more than once.
What number should you dial if
14 you want several people on and off campus to join you for a
telephone
meeting?
15 you want to know how much it costs to call a foreign
country?
16 there is something wrong with your telephone?
17 you want to contact someone on campus but dont know their
number?
18 You need someone to show you how to use the different
features of the
telephone system?
19 You need information about connecting a new telephone?
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Read the text below and answer Questions 20 27.
Leave Entitlements
This document outlines the current types of leave that employees
are entitled to throughout the state
Annual Leave
Under the National Employment Standards, all employees are
entitled to four weeks of annual leave. Certain shift workers are
entitled to an additional weeks leave.
Annual leave is now accrued on a regular basis. This means that
an employee does not have to complete twelve months of service to
take annual leave. By mutual agreement, an employee may take a
portion of their leave, once they have accrued an entitlement to
it. For example, after 3 months of service, an employer may allow
an employee to take one week of their leave.
Personal/carer's and compassionate leave Sick leave is now
called personal/carers leave. The ten day per year entitlement of
each worker
accrues on a regular basis. This leave can be used when the
employee is sick or when an immediate family member is sick and
needs to be cared for by the employee. The leave entitlement keeps
accruing for as long as a person is employed. The untaken leave is
not paid out on termination of employment.
Two days of paid compassionate leave applies on each occasion
when an immediate family or
household member has a serious illness, serious injury or dies.
Casual employees have access to two days of unpaid compassionate
leave in these circumstances.
Public holidays Standard public holidays continue to apply to
all employees, plus any day nominated by the state
government as an additional public holiday. For example, local
show days and additional days at Christmas. Employees are entitled
to a paid day off work if a public holiday falls on the day they
would normally work. An employer may ask an employee to work on a
public holiday if the request
is reasonable. However, an employee may also refuse to work on
reasonable grounds such as family responsibilities.
Parental leave Twelve months of unpaid parental leave is an
entitlement under the National Employment
Standards for employees who have at least 12 months of
continuous service. This may also include some casual employees who
work on a regular basis with the expectation of ongoing employment.
An employee also has a right to request an additional 12 months of
leave, which can only be refused on reasonable business
grounds.
Long service leave Employees in the state are entitled to two
months of long service leave after ten years service,
with an additional month of leave after every five year period.
Got a question regarding your Long Service Leave in the building
industry? Contact the Long Service Corporation on 131 441 or visit
their website.
Community service leave Community service leave is a new
entitlement under the National Employment Standards. It is to cover
eligible community service activities such as dealing with an
emergency or natural
disaster. An eligible employee is entitled to unpaid leave for
the period of the actual activity and associated reasonable travel
time and/or rest time immediately following the activity.
This leave also applies when an employee is called up for jury
service.
An employee must give suitable notice to their employer as soon
as reasonably practicable and indicate how long they expect to be
absent from work.
http://www.fairwork.gov.au/leave/annual-leave/pages/default.aspxhttp://www.fairwork.gov.au/leave/personal-carers-and-compassionate-leave/pages/default.aspxhttp://www.fairwork.gov.au/leave/public-holidays/pages/default.aspxhttp://www.fairwork.gov.au/leave/parental-leave/pages/default.aspxhttp://www.fairwork.gov.au/leave/long-service-leave/pages/default.aspxhttp://www.longservice.nsw.gov.au/http://www.fairwork.gov.au/leave/community-service-leave/pages/default.aspx
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Questions 20 27
Complete the notes below.
Choose NO MORE THAN THREE WORDS from the text for each
answer.
Write your answers in boxes 20 27 on your answer sheet.
Annual leave
An employee who has been employed for three months is entitled
to 20
.................. of annual leave.
Personal/Carers and Compassionate leave
A casual employee may take 21 ..................days
Compassionate leave
whenever someone in their household is seriously ill but this
leave is 22
.
Public holidays
When asked by their employer to work on a public holiday, an
employee can
refuse to work with a 23 excuse.
Parental leave
In order to receive twelve months of parental leave, an employee
must have
been employed continuously for 24 or more.
Long Service leave
If an employee has worked for 25 they can take 2 months of
Long service leave.
Community Service leave
An employee is entitled to Community Service leave if there is
an emergency
in the community such as a 26 . This type of leave is also
taken
when an employee must serve on a 27 .
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SECTION 3 Questions 28 40
Read the text on pages 10 and 11 and answer Questions 28 -
40
Questions 28 - 34
The text has seven paragraphs, A-G.
Choose the correct heading for each paragraph from the list of
headings below.
Write the correct number, i-ix, in boxes 28-34 on your answer
sheet.
List of Headings
i. Reacting to different types of criticism ii. What you are is
more than what you do
iii. Denying the criticism iv. Praise or criticism v. Improved
performance
vi. Most criticism is valid vii. Why we dont like criticism
viii. Our first reaction to criticism ix. A complete
response
28 Paragraph A
29 Paragraph B
30 Paragraph C
31 Paragraph D
32 Paragraph E
33 Paragraph F
34 Paragraph G
Our Reaction to Criticism
Norman Vincent Peale, the author of The Power of Positive
Thinking, once famously said, The
trouble with most of us is that wed rather be ruined by praise
than saved by criticism. While Peale
might rightly be accused of somewhat overstating his case, there
is more than a grain of truth in
what he says. No one wants to be criticised. If given a choice,
most of us would rather get
compliments than critical comments. We often find it difficult
to accept criticism, even if it is
positive. Why should this be the case, and do we in fact risk
our own ruin by our desire to seek
praise rather than to accept criticism?
A
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One of the problems we have in acknowledging criticism maturely
and in a considered way is that to
accept criticism is to admit that we have done something wrong.
Believing in the rightness of our
actions is a powerful element in how most of us construct our
sense of self. In many instances, if not
most, our behaviour is a strong expression of our sense of
identity. When this behaviour is
questioned we become very sensitive and easily agitated. This is
because we are being asked to
reassess our own sense of who we are. As a consequence, we often
tend to simply deny the criticism
rather than risk the potential trouble such a reassessment might
bring. Peales point, of course, is
that continuing in our old ways may be comfortable in the short
term but closes us off to the long-
term benefits that a serious assessment of ourselves can
produce.
So what does a mature response to criticism look like, and how
can we develop it? Basically we need
to develop three habits of mind. We can quite simply
characterise these skills as the Three Cs:
calmness, consideration and constructive action. We may have
already developed one or two of
these habits, but its important that we use all three when
dealing with criticism. Lets look at them
in turn.
Whether or not someone has intentionally hurt our feelings, its
important to stay cool.
Acknowledge your thoughts and how you feel. For example, if you
begin feeling annoyed, say Im
feeling annoyed to yourself silently. Practise deep breathing.
This stimulates the parasympathetic
nervous system, which controls restfulness. Make forgiveness a
habit. Practising these responses will
mean a bad situation will not get worse, and very importantly,
it allows us to move on to the next
phase in reacting maturely to criticism, namely,
consideration.
When giving honest consideration to personal criticism, its
important to differentiate between
comments that are only intended to hurt our feelings and those
that are well-intentioned. In other
words, you should calmly distinguish between destructive and
constructive criticism. Examine the
criticism from all angles and respond gracefully. Acknowledge
those parts that may be valid. For
example, if you are told you never contribute to group work,
concede, Yes, its true I didnt
contribute much last week. If you feel the criticism is
completely unfair, try using humour to
redirect the discussion to areas of common interest and
agreement, but make sure the joke is not at
the other persons expense!
In order to properly consider criticism, its wise to separate
ourselves from the criticism. One part of
our behaviour does not define the whole of us. Think of the many
people who achieved greatness
after being initially rejected. If, for example, a teacher
criticises an essay, dont imagine that it means
you will never be able to write a good essay. Ask questions of
your critic: is there anything else you
need to work on? Can they suggest some strategies?
Constructive criticism is a challenge to action. Be thankful for
advice that can lead to improvement.
Make a sincere effort to correct mistakes and to improve
behaviour. Recognise the improvements
and acknowledge the resulting lift in your own confidence and
self-respect. Remember to personally
thank whoever it was who gave you good advice. Check with them
whether they too can recognise
any change. It may be that they wont! Dont worry; real change
takes time. Remember also to be
patient with yourself if you dont become an expert in accepting
criticism with grace and
appreciation the first time you try. It takes time to change old
habits of mind. You may find that
some criticism is especially hard to deal with because it takes
you back to childhood emotions of
B
C
D
E
F
G
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feeling inadequate and vulnerable. But remember, while praise is
rarely an unpleasant experience, it
will forever be true that constructive criticism is our best
friend if our intention is self-improvement.
Questions 35 40
Do the following statements agree with the information given in
the text?
In boxes 35 40 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this
35 Many people see criticism as threatening their sense of
identity.
36 When dealing with criticism, it is not enough to simply stay
calm.
37 It is only necessary to respond graciously if the criticism
is constructive.
38 One should not use humour when responding to constructive
criticism.
39 Criticism of something you do is usually an indication that
you will never be
very successful at that thing.
40 Criticism you received as a child is the hardest to deal
with.
END OF TEST
