Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 20, 2009

Genesis Networks, Inc. Confidential and Proprietary

RSCCD

Cisco IP Communications Solutions

End User TrainingMay 20, 2009


Course Overview

• The Cisco IP Communications Training Course explains how to use the basic features of the District’s IP Communications System.


Using Common IPC Features

• By the end of this training you will be able to complete the following:– Place, transfer, forward, park and pick up a call– Set voice mail passwords– Retrieve, play, save, and delete voice mail


Getting to Know Your Phone

Soft Keys.

Message Waiting

Line or Speed Dial Button

LCD Screen

Footstand Adjustment

Messages Directories

Services Settings Buttons

Speaker Button

Mute Button

Headset Button

Volume Button

Navigation Button


Placing a CallThere are many ways to place a phone call.

You can simply:• Lift the handset

• Dial the phone number

Other ways include the following:1. Dial the phone number

2. Do one of the following:• Lift the handset

• Press the line button for the line you wish to call on (Speaker button lights)

• Press the Speaker button

• Press the Headset button

Handset

Line Buttons

Speaker

Headset


Dialing the NumberInside Calls: Dial 5 digit extension number

New 5 digit extension is the last number of your prefix and last 4 digits of your phone number. Example :714-564-5420 = Ext. 45420

Outside Calls: Dial “9” + the number

Note:

1. Dial “9” + 10-digit number --- Dialing from New System to Old System

2. Dial “9” + ”1” + the number + Long Distance Access Code --- Dialing long distance number *

** Old system will be removed once everybody is transported to the new system.


Dialing Emergency 911

Emergency Calls: Dial “911” or “9911” to reach the Public Safety Answering Point

A Site Administrator will also be notified that a 911 call has been placed. This will help ensure that the First Responders have access to the location of the 911 caller.


Answering an Incoming Call• Lift the handset• Or, answer with the speakerphone;

either:– Press the Speaker button– Press the Answer softkey– Press the line button for the incoming

call • Or, answer with a headset; either:

– Press the Headset button(If not lighted)

– If lighted, either:• Press the Answer softkey• Press the line button for the incoming

call

• Press the Mute button to mute a call or to disengage mute.

• * iidivert – during a call, direct an incoming call straight to voicemail

HandsetHeadset

SpeakerSoftkeys


Ending a Call• Depending on how the call

was placed (or accepted), do one of the following:

– Hang up the handset

– Press the Speaker button

– Press the Headset button

– Press the EndCall softkey

HandsetHeadset

SpeakerSoftkeys


Putting a Call on Hold• Press the Hold softkey.

• To return to the call, press the Resume softkey.

• If you have multiple calls on hold:

– Use the Scroll key to select the call to resume

– Press the Resume softkey

ScrollSoftkeys


Answering a Second Call

• While on the first call: (Manage 4 calls per phone line.)

– If necessary, press the Scroll key to highlight the second call

– Then, press the Answer softkey. This places the first call on hold.

• To resume either call:– Press the Scroll key to select the desired

call– Then, press the Resume softkey

• To end either call:– Press the Scroll key to select the call– Then, press the EndCall softkey

• After ending either call, press the Resume softkey to resume the other call.

ScrollSoftkeys


Transferring an Incoming Call• Answer the call.

• Press Transfer softkey. This places the call on hold.

• Dial the number that the call will be transferred to.

• When the dialed number rings, either:– Press the Transfer softkey again, or

– Wait for the party to answer so you can announce the call, and then press the Transfer softkey.

– Or direct to VM, dial *XXXXX

• If the party refuses the call, or the call does not complete successfully, press the Resume softkey to re-join the original call.*Default 3 rings Softkeys


Forwarding all Calls• To forward all incoming calls to another

extension:1. Press the CFwdAll softkey.

2. Enter the telephone number to which you want to forward all your incoming calls.

A flashing right arrow appears next to your telephone number on the LCD to indicate that all incoming calls are being forwarded.

The number calls are forwarded to appear near the bottom of the display.

• To Cancel, press the CFwdAll softkey.

Softkeys


Forwarding All Calls to Voicemail

• To forward all incoming calls to voicemails:

1. Press the CFwdAll softkey.

2. Press the Messages softkey

The number calls are forwarded to appears near the bottom of the display.

• To Cancel, press the CFwdAll softkey.

Softkeys


Parking and Retrieving a Call

• Use verbal examples (lab)• During a call, press the more

softkey, then the Park softkey.• Note the Call Park number

displayed on the screen (displays for ~10 seconds).

• Hang up.• From any IP phone, press # and

dial the Call Park number.• You have two (2) minutes to

answer the call, then it starts ringing at the original phone.

Park an active call on one phone and retrieve the call on another phone.

Softkeys


Making Conference Calls

1. Place the first call and wait for it to be answered.

2. Press the more softkey, then, press the Confrn softkey. This selects a new line and places the first call on hold.

3. Dial another telephone number.

4. When the next call is answered, press the Confrn softkey to add this person to the conference call. You should now be able to speak to both called parties

5. Repeat step 4 to a total of 8 including yourself.

• Max participants is 8 (7 other lines and yourself)

Softkeys


Changing Phone Settings

2) Press the Scroll key to highlight either a line or the default ring setting (these work the same), the press the Select softkey.

3) Use the Scroll key to highlight a ring type.

4) Press the Play softkey to hear the highlighted ring type.

5) To select a ring type, press the Select softkey and then press the SAVE softkey.

6) Press the Exit softkey twice to exit.

1) Press the Settings button, using Softkeys select User Preference then Rings.

Press the Scroll key to highlight Ring Type; press the Select Softkey.

SettingsScrollSoftkeys


Voicemail 1. Press the Messages button.

2. Enter your password (first time access use 123987#).3. Listen carefully to the prompts and respond as prompted:

– Following directions – Record your name– Record a greeting that outside callers will hear when you do not answer

your phone– Change your phone password

– If you hang up before finishing, you will be prompted the next time you press Messages to repeat the above steps.


Accessing Voicemail from Another Phone

Dial 1-714-564-5500 outside of District, dial 45500 within District.

1. When prompted for an ID, enter your extension number and press #.

2. Enter your vm password and press #.

3. Follow the voice instructions.


Saving/Deleting Voice Messages by Phone

• Press the Messages button.• Enter your password.• Press 1 to hear new

messages• To save during or after

playback, press 2. To delete, press 3

Messages


Voicemail Retrieval – Microsoft Outlook Web Access


Voicemail Playback – Microsoft Windows Media Player

Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.


All employees have 500 MB of space.

Mail Retention Guarantees: 1. Maintain Inbox messages up to 120 days old. 2. Maintain Sent Messages up to 90 days old. 3. Maintain Deleted Items up to 5 days old. 4. Calendar, Contacts, Notes, and Tasks are not affected by age limits. 5. Old messages are cleared on a regular basis to mitigate available storage being consumed.

Outlook E-Mail Retention Reminder

Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.


Accessing The CCMUser PageThis page allows you to create Speed

dials and Abbreviated dials.

Use your internet web browser to go to the following address:

https://10.180.20.10/ccmuser1. Enter your WebAdvisor ID in

the “Username” field.2. Enter your network password

in the ”Password” filed(Password you use to login to your computer each morning.)

3. Click the “Login” button4. A Certificate window appears.

Select the RED Shield with X (not recommended).

5. Disregard not recommended.


Setting Speed Dials1. Under “User Options” select

Device.2. Select the “Speed Dials”

button.3. Enter your speed dial contact

information in the fields4. Save changes using DISK

icon.5. Then select ReSET button,

then Restart button.6. Phone LCD screen blinks after

some delay. Changes are then made.

7. Close window, Log Off from CCMUser Page.


Setting Abbreviated Dials Log in same as Speed Dial.

Log in same as Speed dial, go to Abbreviated dials

On a two in phone you begin withCode 2 Abbreviated Dial # ORCode 3 Abbreviated Dial #Code 4 Abbreviated Dial # Code 5 Abbreviated Dial # Continue adding numbers until you reach Code 99.

1. Save changes using DISK icon.2. Then select ReSET button, then

Restart button.3. Phone LCD screen blinks after

some delay. Changes then made.4. Close window, Log Off from

CCMUser Page5. To dial abbreviated code. Select

code number on key pad then third soft key AbbrDial.


Important Numbers To Remember

• 333 Campus - Safety Non-Emergency Number

• 911 or 9911 - Emergency Dial Number

• 1-714-564-5500 – To Access Unity Voicemail System Externally


Ongoing Support – For your Cisco IP Phone:

• Quick Reference Guide –

< link to the 7942 / 7962 IP phone quick reference guide>

– For Cisco Unity

• Use the ? Key between the four button keys. (messages, directories, settings, & services)

– Where to get support

• District Office IT Help Desk 714-480-7427

• SAC IT Help Desk 714-564-4357

• SCC IT Help Desk 714-628-4999

• RSCCD Intranet web site

• Online Training

<link to the IP phone flash training slides>

Documents

Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 20, 2009