Georgia Gateway– Integrated Eligibility System (IES)

WIC Customer Service Conference

August 2015

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What is Georgia Gateway?

The system will:

Provide a one stop shop for consumers to apply for and manage their benefits for WIC, Medical Assistance, SNAP, TANF, LIHEAP and Child Care

Centralize client information and verifications

Provide standardized business rules for financial eligibility determination

Reduce potential fraud, waste, and abuse by offering unique IDs and EMPI

Provide single statewide system for more streamlined case transfers across health districts

Improve reporting capabilities to reduce time spent manually gathering and tracking information

The new integrated eligibility system (IES) will enhance or completely replace systems and processes across 6 benefit programs

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How are we preparing for Georgia Gateway?There are a number of changes across People, Process and Technology that we need to prepare for

Georgia Gateway

PR

OC

ES

S

PEOPLETEC

HN

OLO

GY

The Business Readiness Team will help support the State with a successful transition from current to future business processes and organizational structures to enable an effective

implementation of the integrated eligibility system

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Georgia Gateway timeline and project status

Pilot Wave 1 Wave 2

Design and Construction

System Testing

User Acceptance Testing

Business Process Reengineering

Implementation and Business Readiness

Internal and External Communications

The timeline of activities spans from 2014 through the end of 2016 which includes a phased readiness and implementation approach

We are here

Training

Georgia Gateway System Screenshots

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Georgia Gateway Homepage

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Customer Portal

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WIC customers can view case status

Stay in the Georgia Gateway know!

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Frequent communications will be distributed to keep all impacted staff updated on Georgia Gateway news

How will staff receive Gateway information?

Stop by our booth to pick up your copy of

The Gateway Post!

The Gateway Post project newsletter

PHIL intranet site updates

Customer Service Conferences

WIC Program Fact Sheet

Frequently Asked Questions Guide

“Did you know” WebEx series

Nutritional Service Directors Meetings

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