MAY 2020 | VOL 18 ISSUE 5
ATMC Responds to COVID-19
Get Connected. Keep Connected.
When the situation with COVID-19 began to impact our nation,
ATMC joined other communication providers across the country in
signing the FCC’s Keep Americans Connected Pledge. As part of the
agreement, ATMC promised not to disconnect customers for past due
payments and to not add additional penalties during the coronavirus
pandemic. In addition, to help support online learning while
schools were closed, ATMC began offering 50 Mbps internet service
at no cost for 60 days to households with students in Brunswick and
Columbus County that did not already have a broadband subscription.
“We have never experienced times like this,” said Keith
Are you or someone in your household eligible for a Lifeline
discount on your ATMC services? Lifeline is a federal benefit that
lowers the monthly cost of telephone or internet service for
qualifying customers. If you currently receive help from the
Federal Public Housing Assistance, Veterans Pension and Survivors
Benefit, Medicaid, Supplemental Nutrition Assistance Program
(SNAP), Supplemental Security Income, or if your income falls
within program guidelines, then you may be eligible to receive a
Lifeline discount. To find out if you’re eligible, visit
www.LifelineSupport.org and submit a verification application
online. Once you’ve confirmed your eligibility, visit an ATMC
retail location or call 910-754-4311 to enroll. Verification will
be required to receive the discount.Lifeline is a federal
assistance program not operated by ATMC. Eligibility must be
verified via the program eligibility database. Limited to
residential subscribers in certain areas. Support may be applied
towards either telephone or broadband service and is limited to one
benefit per household. Additional requirements may apply. Visit
LifelineSupport.org for details.
Holden, ATMC CEO. “Many customers have suffered from a loss of
income as a result of mandated business
closures. In addition, students are requiring internet
connectivity to continue their learning through online platforms.
We are proud that we have been able to help those who have been
impacted by the pandemic.” When we return to business as usual, we
would like to remind customers that while we did not disconnect or
add additional penalties, it will remain the customer’s
responsibility to pay for
services that were accrued during this time. If you have
questions about your account, please call our customer care
representatives at 910-754-4311.
ATMC’s completely redesigned website will be launching soon!
This new design will bring a more modern look and feel to our site,
while retaining the features that our customers have grown
accustomed to. Our revised Bundle Builder makes it easy to
customize your service plan and the improved support section offers
many resources and helpful tips that make using our services even
easier.
New ATMC Website Coming Soon
ATMC CONNECTING YOU
Stand Against Trafficking (StATUSA) is a nonprofit organization
that is working to stop human trafficking in Brunswick County. The
program advocates for women in the Brunswick County Correctional
Institution who’ve beenvictims of, or may be targeted by, human
trafficking. With funds provided by an ATMC community grant,
StATUSA was able to purchase a laptop and obtain materials that
will help educate and empower individuals by giving them the
resources they need to succeed once they are released from the
correctional institution. “To have local businesses like ATMC come
alongside of us to support this program means a lot to our
organization,” commented Allysa McKenzie, Founder of StATUSA.
As your family spends more time at home, they’re relying on home
Wi-Fi to connect to work, eLearning and entertainment. Now is a
good time to evaluate how your home Wi-Fi network is set up and
make changes that help optimize your connectivity. If you’re having
issues connecting multiple devices at the same time, or if there
are rooms in your home where it is difficult to get a good Wi-Fi
connection, then you should ask about our Premium Wi-Fi solution!
Our wireless mesh network can eliminate dead zones and provide a
constant internet connection to all your connected devices. Call
910-754-4311 to learn how you can improve your internet experience
with Premium Wi-Fi.
ATMC will soon implement changes to help you avoid nuisance
calls on your ATMC telephone line. Starting May 28th, if you have
caller ID you will begin seeing additional information on incoming
calls that might affect whether or not you choose to answer the
call or ignore it. Each incoming call will beprescreened for
authenticity. Calls that are verifiable will display the calling
party’s name and number and should be safe to answer. Calls that
are from verifiable phone numbers but are likely part of a robocall
list will display the word “ROBO” beside the name of the calling
party. This could include automated calls from pharmacies, schools
and churches. For calls where the calling party can’t be
identified, the caller ID will display the word “SPAM.” And
finally, for calls where it is most likely the number is being
‘spoofed’ or faked, the caller ID will display “FRAUDULENT CALL.”
In this instance these calls should be avoided. Of course, with any
technology, this solution may not be accurate 100% of the time. If
you receive a call from someone you know that is incorrectly
displayed, please contact ATMC at 910-754-4317. This is the first
step in ATMC’s fight against nuisance calls. Additional steps,
which will automatically block calls that can’t be verified, are
expected to be available later this year.
ATMC Grant Supports Human Advocate Program
Optimize Your Connectivity With
Premium Wi-Fi
ATMC Working toPrevent Nuisance Calls
