Introduction

Save Service Desk costs and Increased Service Levels with Vyom AutomationEdge

• Automate the tasks of your Level 1 and Level 2 support staff to reduce the cost of Service Desk operations• Reduced errors• Reduce IT operations costs by 30-50% as well as 3-10X improvements in service levels• Increase CSAT

Vyom Labs helps clients with seamlesssupport in running all business systems

Service components in Vyom LabsEnterprise Service Desk

• Business is satisfied with IT assets• Queries from business are resolved within the

committed SLAs• Planned, Minimum or no work related disruption. In

any case, quick service restorationAn Enterprise Service Desk provides a model forinnovative ways of ensuring employee productivity andexperience while optimizing IT spending. Withenterprise service desk at the center of gravity, CIOs canensure reliable, available and continuous IT services’support to business.

• Vyom Labs enterprise service desk operations aredelivered through a consistent set of tools andprocesses, providing efficient and cost effective ITservices to customers

• Vyom Labs is one of the first few ITIL consultingcompanies which got ISO 20000 certification for itsremote operations center

• Guided and governed by ITIL good practices, Vyom Labsservice desk processes are industrialized and automatedthrough various workflows

• First and Second Level Support: Offers incidents’ logging,tracking, resolution and reporting – so you can worktransparently. This component also involves actionsassociated with normal service operations. In case of adowntime, the team works towards the priority torestore normal service operations and minimize negativebusiness impactVyom team maintains the knowledge for yourenterprise to ensure speedy resolution for recurringincidents and requests. We can work using the tools youhave procured or configure our tools as per yourbusiness needs

• Service Request Management: Covers all events startingfrom service request logging and acceptance toprioritization, fulfillment, and closure

• Executive / VIP Support: Provide fast-tracked responseand resolution to management users in the organization.We provide this support via a dedicated team to supportVIPs

Website: www.vyomlabs.com

Email: info@vyomlabs.com

Seamless, uninterrupted and awesome Enterprise Technical Service Desk Support is imperative for success of any organization. Delivering this support, meeting user demands and incident management effectively and efficiently can be costly and resource intensive for many organizations.Can outsourcing a technical service desk be a solution? The benefits are clear: drastic reduction in fixed costs, internal resources freed up, capacity optimization (for example, spikes in support volumes due to new implementation), and the assurance on skills and capabilities of the agents. Vyom Labs provides 24x7x365 single point Global Managed Enterprise Technical Service Desk delivering a low cost, high quality service with direct access to our complete services’ portfolio.

Get Peace Of MindWith Smooth Service Desk Delivery

Copyright© Vyom Labs 2015. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Vyom Labs. Vyom Labs endeavors to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. All other products, company and service names identified herein may be the trademarks or service marks of their respective owners.

Strong Customer Focus

About Vyom LabsIT Infrastructure and Cloud Management powered by Automation:The unique value we bring in as an organization is blend of• Best of breed IT Management and Automation solutions• Best of breed IT Infrastructure and Cloud Management services powered by Automation• Right size solutions and services for Large, Medium and Small businesses If you are looking for solution partner or services partner to help you manage your IT, we can bring in unique tools, innovative approaches and years of experience serving customers of various sizes across the world.Our approach of using expert systems and automation in IT infrastructure and cloud management helps companies save 20 to 40% costs, achieve 3 to 10 times faster response to business, eliminate errors in operations and present value of IT in business terms.

Website: www.vyomlabs.com

Email: info@vyomlabs.com

Focus on Business OutcomesIT is the primary driving force behind any business. We focus on IT needs which influence your business outcomes, so you can focus on your core competencies. With this focus in mind, we have developed productized solutions and services coupled with our project methodology –VLVF (Vyom Labs Value Framework). Focus on Strong PartnershipWe have a very strong focus on partnering with our clients. We are very approachable, and love interacting with our clients. We are passionate about helping people, as it gives us a sense of satisfaction to know we’ve been able to help someone resolve a problem or learn something new.Our co-creators (team members) are instrumental in creating strong ties with our clients since 2003.

Service ManagementIt is our practice to handle every project from ‘service management’ perspective. It’s in our nature to deliver excellence in everything we do.At Vyom Labs we believe in worthwhile work and our team members are constantly encouraged and motivated to go beyond the line of duty tohelp unlock new opportunities for our clients.

Technology ExcellenceYou have made significant investments in IT to ensure your business needs are met. Vyom Labs is globally recognized for maximizing value, reducing TCO(Total Cost of Ownership) and ensuring businesses get the best out of technology investments. We have dedicated Centers of Excellence (CoE) for each of our service verticals where our consultants with R&D mindset are constantly innovating new products and methodologies to solve industry challenges.

End-to-End ExpertiseWe co-create value with our focused portfolio of IT services, products and training is spread across IT Operations Management, Infrastructure Management, Packaged Business Applications and Business Intelligence.

Industries We HelpEnergySIs & PartnersTechnology

Logistics Public SectorHealth & PharmaManufacturing

Services We OfferBMCEnterprise ServiceDesk

IT Automation ITIL®, COBIT

IT Operations Remote InfrastructureManagement

Our Products

MetricEdge Performance TestEdgeSSO Edge

Integration Edge

TelecomBFSIHospitality

Control-M RestartQuick Start Packs

Cloud BrokerArabic Language Pack USA

UAE

India

Office Locations

Vyom Labs has been mentioned in 5 Gartner Researches

research numbers: G00251821 G00258032 G00258355G00263439G00263503

R

ISO 27001International Standards

Certifications

ISO 20000International Standards

Certifications

Key Certifications

With purpose-driven professionals, Vyom Labs has the experience to guide your organization to realize expected business outcomes – with optimized cost, time and risk.