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Improving customer business performance by implementing end-to-end ICT solutions that enable the new way of working
GETRONICS
OUR VISION & MISSION
The New World of Work enables our customers’ end
users to become more productive, flexible and effective by remotely connecting with each other, wherever
they choose to work, in a secure and seamless way…
…As such, our vision is to become recognised
as ‘the’ global ICT business partner for our
customers, by offering a high-quality and innovative
future ready portfolio, with seamless delivery across
the world.
Our mission is to help our customers to implement
and manage new ways of working, providing them
with a productive, connected and effective work
environment without limitations on location, time or technology platform.
FACTS & FIGURES
www.getronics.comwww.getronics.com
THE GETRONICS FAMILY
Dual brands: Getronics & Connectis
Group revenues 2011: €550M
Employees: 4,000 employees approx. Total via
the Getronics Workspace Alliance (GWA): 35,500
Country presence: 13 countries
Through the GWA: over 26 countries
Geographical reach: Services delivered
in over 90 countries
Active leadership in standards:
ITIL*2 & 3, BS15000, TOGAF, ASL, Prince2
Long standing partnerships with the world’s
technology leaders...
The increasing complexity of the ICT infrastructure, due to the convergence of communication and IT, and the need for business and IT alignment increase the need for consultancy, integration and managed services. Getronics plays in all these three markets, and could potentially benefit from these growth areas.
A BRIEF HISTORY
1887: Getronics’ journey starts as Groeneveld
1887 1988 1999 2005 2007 2009 2012 2013
2009: International Strategy: Getronics Workspace Alliance is formed and a unique, global
strategy is launched
2012: Aurelius acquires Getronics Europe
& APAC
2012: Getronics Switzerland, Thales Spain & Argentina
merge with Connectis. All become part of the
“Getronics family”
2012: Getronics rebrands
2007: KPN purchased Getronics
2005: Getronics merges with PinkRoccade.
Collective presence in 90 countries
1988: Getronics is formed
1999: Getronics merges with Wang Global & Olivetti
2012: Getronics Workspace Alliance grows to nine
members, including KPN
2013: Getronics family acquires NEC Enterprise
Solutions
www.getronics.com
• The Alliance is a unique model that provides
customers with a consistent IT service globally
• All alliance members are dominant in their
home market
• Alliance members have a track record
of operational excellence as individual
companies and as alliance members
• With marketing and operational presence
in the world’s top 26 countries, covering 80% of the global economy
The GWA was ranked number 3 globally according to Ovum’s assessment of Enterprise End-user Device Management service providers, with a total of 7.4M assets under management.
The Alliance consists of nine members, with Getronics taking the leading role:
Some of our GWA clients include:
For more information, please visit www.workspacealliance.com
GETRONICS TAKES THE LEADING ROLE
• 35,500+ total headcount
• 18,700 on-site engineers
• 4,700 ITIL* certifications
• 6 Global Service Desks (Kuala Lumpur, Pune,
Budapest, Glasgow, Berlin & Mexico) and
56 Local Service Desks with 3,300 Agents
• 22 languages supported
• Onsite coverage in 90+ countries
• Direct invoicing in over 70 countries
Latam
Mexico
GlasgowBerlin
Budapest
Kuala Lumpur
Pune
GWA Global Service Desk
GWA Coverage
THE GETRONICS WORKSPACE ALLIANCE (GWA)
www.getronics.com
END TO END ICT SERVICES
Getronics manages a large product portfolio and has a very coherent go-to market approach. The company has strong existing contacts into the corporate and government segments which are ripe for cross-selling, up-selling, lowering TCO and improving customer experience in a way that competitors would have a very tough time to match.
OUR STRATEGY – WHAT MAKES US UNIQUE GLOBAL REACH / LOCAL STRENGTH – “THE BEST OF BOTH WORLDS”
ENABLING THE NEW WORLD OF WORK
Global Reach
•Delivery capabilities
•Standard processes
•Global Tooling
•Global single point of contact
•Global billing capabilities
Local Strength
•Local entrepreneurship
•Flexibility / local requirements
•Regular executive engagement
•Scale of local champions
•Best of breed ‘The whole is greater than the sum of its parts’
DATA CENTRE
Servers & Processing
Storage & Backup
Converged Infrastructure
Hosted or On Premise
WORKSPACE
On Premise
Online
Mobile
BYOD / CYOD
Deployment & Migration
Management
Managed Printing
UNIFIED COMMUNICATIONS
Enterprise Connectivity
(LAN & WAN Fixed or WiFi)
IP Telephony
Contact Centres
UC as a Service
Conferencing & Collaboration
Social Network Integration
APPLICATIONS
Application Development
Mobile Apps
Application Integration
Private App Stores
Online Profile Development
Knowledge & Collaboration
Platforms
ONLINE SERVICES
Software as a Service
Workspace as a Service
Platform as a Service
Infrastructure as a Service
CL
OU
D O
RC
HE
ST
RA
TI
ON
GETRONICS UNIVERSAL WORKSPACE
PARTNER TECHNOLOGY
CONSULTING
MANAGED SERVICES
SECURITY
Advisory Services l Readiness Assessments l Planning, Design & Implementation Project Management l Staffing
Global Service Delivery Model & Lifecycle Management l Service Desk & Remote Management Support & Maintenance (Deskside & Remote) l Cabling & ICT Building Infrastructures
Hardware Solutions l Software Solutions l IT Procurement
Perimeter Security l Endpoint Security l Application Security Security Architecture l Security Assessments l Security Management Advisory Services
“(Getronics is) also the right size for us,” he said.
“Some of the larger IT services firms want you to
standardise on their systems; we didn’t want to do
that. And smaller ones can lack the scale to meet
our requirements.”
Alistair Smith, store systems manager at Clarks
Coverage in Computing.co.uk February 2012
How you could interact with some of our clients on a daily basis:
www.getronics.com
OUR CLIENTSKing’s College London revamps IT infrastructure and deploys private cloud solution
…the completion of a three-year project with Getronics has seen a revamp to King’s IT infrastructure to support BYOD. The IT project involved migrating to a private cloud platform delivered over the JANET network – which is seen as a first within the higher education sector.
10.30 – BUY A COKE FOR A MID-MORNING SUGAR BOOST (CAN MANUFACTURED BY REXAM)
17.00 – PICK UP SOME ELIZABETH ARDEN HOLIDAY ESSENTIALS
12.00 – AT LUNCHTIME, SEARCH FOR HOLIDAY INSURANCE ON THE NEW TOSHIBA LAPTOP AND BOOK WITH CHOICEQUOTE INSURERS
16.00 – PRINT OFF LAST WEEKEND’S PHOTOS AT A KODAK INSTANT PHOTO KIOSK
8.30 – STOP TO GRAB A QUICK BREAKFAST FROM MCDONALD’S ON THE WAY IN
19.00 – BREAK DOWN ON THE WAY HOME! CALL THE RAC WHO HAVE YOU BACK ON THE
ROAD WITHIN 20 MINUTES
17.30 – ON YOUR WAY HOME POP INTO ICELAND SUPERMARKET FOR SOME FOOD SHOPPING
23.30 – FINISH THE EVENING WITH A GLASS OF PREMIUM AGED CHIVAS REGAL WHISKY
24.00 – PAY DAY! YOUR WAGES SHOW IN YOUR ING ACCOUNT
20.30 – LOG IN TO KING’S COLLEGE LONDON’S PRIVATE CLOUD TO CONTINUE
YOUR EUROPEAN LAW DISTANCE MA
20.00 – FAMILY SKYPE WITH DAD WHO IS WORKING REMOTELY AT
A SUBSEA 7 OFFSHORE OIL RIG
13.30 – PICK UP RELATIVES FROM GATWICK AIRPORT
7.30 – DRIVE TO WORK IN A FORD RECENTLY BOUGHT
FROM AUTO TRADER
15.00 – PICK UP THE CHILDREN FROM SCHOOL AND GET THEIR
FEET MEASURED BY A GETRONICS-SUPPORTED ELECTRONIC FOOT GAUGE
AT CLARKS
2.00 –RELATIVE’S MALAYSIA AIRLINES FLIGHT TAKES OFF
FROM KUALA LUMPUR
Getronics have been a trusted IT partner of Chivas Brothers for over a decade. Their Service Desk is second to none, due to the experienced staff, in depth knowledge of our business and excellent relationships with us. Les Gilfillan, Network / Infrastructure Manager, Chivas Brothers
The Getronics Team is highly committed and shows a lot of passion. That’s exactly the kind of partnership we wish for.
Markus Burkhardt, IT Manager, McDonald’s Switzerland
www.getronics.com
Our unique positioning, we blend the ‘best of both worlds’:
The agility of a Tier 3 Service Provider with the reach and sophisticated capabilities of a Tier 1 global player.
WHY GETRONICS?
Our strong analysts endorsements
support our innovative IT Challenger strategy.
It’s all about our clients and our clients’ clients... they are at the core
of everything we do and are key
contributors to our technology roadmap.
Our strong base of loyal, referencable customers.
Globally consistent service delivery excellence is the backbone of our business.
Long standing partnerships with the
world’s technology leaders.
Our long history and legacy (since 1887)…
we are a safe pair of hands.
Our size and scale – the GWA is number 3 in the world for global workspace management.Ovum, 2012
ABOUT GETRONICSThe Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. www.getronics.com
Getronics is the lead in the Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. www.workspacealliance.com
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Follow us @Getronics
* ITIL® is a registered trade mark of the Cabinet Office.