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Getting Started – New User

To begin, open the Multi-Factor Authentication Service

email in your inbox.

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Getting Started – New User

Click the link https://mfa.baptisthealth.net/portal.

This link takes you to the MFA User Portal site where you

complete your account configuration.

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Getting Started – User Log In

Enter your Active Directory Username and Active

Directory Password (also referred to as your AD

credentials).

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Getting Started – User Log In

Click the Log In button.

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Getting Started – User Log In

If you are a new user and never changed your original

password or if your password expired, you may be

prompted to change your password.

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Getting Started – User Setup

When configuring your User Setup, you first need to

confirm the method you wish to use (Text Message,

Phone Call, or Mobile App) for authentication.

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Getting Started - Mobile App Activation

Before you can activate the mobile

app you must download it. You can

have up to two (2) mobile devices

activated at any given time.

To download the mobile app to your

phone, please open your device’s

application store.

The MFA Mobile App is available for

the following mobile operating

systems:• Apple iOS

• Google Android

• Microsoft Windows Phone

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Mobile App Activation

Type “multi-factor authentication”

and tap the Search button to search

for the mobile app.

You can also use “PhoneFactor” in

your search criteria.

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Mobile App Activation

Install the app. Once it is down-

loaded to your phone, open the

application.

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User Setup Mobile App

In the above screenshot, the selected Method is Mobile App.

When you select this option, you need to activate the application

on your phone and click the Generate Activation Code button.

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Mobile App Activation

An activation code, URL and barcode are generated and

displayed. Note: the code expires after 10 minutes and you

may generate a new code at any time.

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Mobile App Activation

To activate your account do one of

the following:

• Enter the Activation Code and

the URL, or

• Tap the Scan Barcode button to

scan the barcode provided on

the Multi-Factor Authentication

User Setup page (see next

slide).

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Mobile App Activation

• Use your phone’s camera to

capture the barcode from the

Multi-Factor Authentication User

Setup screen.

• Your phone captures the barcode

automatically.

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Mobile App Activation

Once you have entered the Activation

Code and URL or scanned the

barcode, activation will start auto-

matically and may take a minute or two.

Please be patient.

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Authentication – Mobile App

You should see your BHSF account

when activation is complete.

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Authentication – Mobile App

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Note: your PIN must meet the following criteria: • Must be numeric. (0-9)

• Must be between 4 and 20 digits long.

• Cannot contain 3 sequential digits. (i.e.: 12384)

• Cannot contain 3 repeating digits. (i.e.: 33384)

• Cannot contain any 4 digit subset from your phone number(i.e.: If phone number is 305-372-6658, PIN cannot contain 3053, 5372 or 6658 or any other 4 digit subset of the number)

On the Multi-Factor Authentication User Setup page:• Enter a PIN• Click the Authenticate Me Now

button

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Authentication – Mobile App

By clicking the Authenticate Me

Now button, you will receive a

notification on your phone requiring

you to verify the request.

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Authentication – Mobile App

To complete your sign in verification

to the User Portal, tap the PIN field.

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Authentication – Mobile App

• Enter your PIN using the phone

keypad.

• Once you enter your PIN, tap the

Verify button.

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Authentication – Mobile App

Once you have successfully

completed the sign in, tap the

Close button.

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Getting Started – Security Questions

Upon completing the verification step for your selected method,

you are prompted to configure your security questions.

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Getting Started – Security Questions

Select four questions, enter the appropriate answers,

and click the Continue button.22

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Getting Started – Welcome

The enrollment process is now complete. You can now access any

MFA-based resource, use the user portal to enable a one-time bypass

for MFA authentication, change the notification method, update the

contact number, change your PIN, activate the mobile app (one of the

methods), or change your security questions.23

The message displayed changes based on the method selected.

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Login with Recovery Questions/One Time Bypass

If your device is unavailable, you may initiate a one-time

bypass to access MFA-enabled resources.

To do this, use your security questions as your second

verification.

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Login with Recovery Questions/One Time Bypass

Enter your Username and Password, then click the Log In

button.

Since the device is unavailable wait 60 seconds to be

prompted with your security questions.

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Login with Recovery Questions/One Time Bypass

After the timeout, you are prompted to answer the four

security questions you configured during setup.

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Login with Recovery Questions/One Time Bypass

Enter the appropriate information for each security question,

then click the Log In button.

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Login with Recovery Questions/One Time Bypass

To initiate a one-time bypass, click the One-Time Bypass icon.

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Login with Recovery Questions/One Time Bypass

Click the Confirm button if you are sure you want to continue.

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Login with Recovery Questions/One Time Bypass

• By clicking Confirm, a one-time bypass is issued and Multi-Factor

Authentication will be skipped during your next sign on.

• You will be able to access a MFA-enabled resource using just

your AD credentials for either 5 minutes or one successful

authentication, whichever comes first.30